Implementation Manager
Location
Remote
Employment Type
Full time
Location Type
Remote
Department
Business Operations
Compensation
$166K – $195K
Overview
Application
About the Company
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
About the Role
Valon is deploying ValonOS, an AI‑native operating system for complex, regulated operations, with a high‑touch implementation model that pairs great software with world‑class on‑the‑ground execution. As an Implementation Manager, you keep complex, multi‑stakeholder programs moving with clarity, pace, and trust. You are the client’s primary day‑to‑day partner and the internal conductor who aligns Deployment Strategy, Forward‑Deployed Engineering, Product, and Operations to deliver outcomes quickly and safely.
What You’ll Do
Own the plan of record for an enterprise deployment
Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.
Drive execution to timeline
Anticipate long‑lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.
Be the main client touchpoint
Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.
Orchestrate cross‑functional teams
Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.
Manage scope and change
Capture requests, cluster themes, and route to the minimum viable path. Use off‑the‑shelf assets and sessions to avoid bespoke work where possible.
Land enablement and adoption
Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps.
Run executive cadence
Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and on‑track.
Contribute to the playbook
Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable.
What Success Looks Like
Clear, living plan of record with no surprises on critical path.
Risks and dependencies surfaced early and burned down proactively.
Transition completed smoothly with minimal business disruption and contingency plans ready but not needed.
Client stakeholders trust the program and feel well‑managed; decisions made to cadence.
Adoption targets achieved with trained users and a stable support model.
Minimal bespoke build through smart expectation‑setting and strong use of existing assets.
Qualifications
3–6 years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.
Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings.
Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives.
Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.
Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sensitive environments.
Preferred Backgrounds
Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed cross‑functional workstreams under tight timelines.
Background in forward‑deployed work with product or engineering teams.
Fluency with program tools like Notion, Google Workspace, and project/issue trackers.
Work Environment
Hybrid, high‑ownership environment with small, senior teams.
Expected travel ~25% to client sites and key working sessions, flexing up around milestones.
How We Work
Small, high‑trust teams where ownership beats ceremony.
We treat implementation as 50% of the product: success = software + deployment.
Builders over coordinators. You own outcomes, not just tasks.
Why Valon
Proven in the real world. ValonOS is battle‑tested in live operations, so you’re not pushing a slide‑ware roadmap — you’re deploying capabilities that already deliver value.
Build with elite partners. You’ll work shoulder‑to‑shoulder with former founders, ex‑FAANG engineers, and consultants who prize ownership and pace over ceremony.
Direct line to impact. Your programs unlock measurable P&L outcomes for customers — faster time‑to‑value, lower cost to operate, better customer experience — and those wins shape our product roadmap.
High‑trust autonomy. Small, senior teams with clear goals. You’ll make the calls, run the room, and ship. We optimize for leverage, not meetings.
Career compounder. The role blends executive customer exposure, complex transformation, and product influence — a rare mix that compounds your judgment and scope.
Momentum and market pull. Legacy transformations are inevitable; our AI‑native approach lets enterprises leapfrog, not inch forward. You’ll be at the tip of that spear.
Benefits
Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
Generous time off: flexible paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Listed by Valon Labs for a position based in the United States. Employers on this board attest they are hiring domestically.
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Design at Valon
Design at Valon goes beyond creating products. We’re rebuilding trust in the mortgage industry by simplifying the complex, empowering users to make confident decisions, and delivering peace of mind. We create transparency for homeowners and provide scalable, efficient tools for servicers, setting new standards that improve user experiences and business efficiency.
Your application requires a portfolio for consideration.
About the Role
We’re seeking a Staff Product Designer to lead end-to-end design for our Product Infrastructure team. This team is responsible for building the core foundations that will transform Valon’s in-house mortgage servicing platform into a scalable, flexible SaaS product for any servicer. Your work will empower other product teams to move faster and with greater quality, driving critical impact on Valon’s business. You'll partner closely with cross-functional stakeholders to untangle complex problems and deliver elegant, user-centered solutions.
This role is for someone who excels in execution, thrives in ambiguity, moves with urgency, and leads by example.
Responsibilities
Lead end-to-end design of foundational platform capabilities, reusable patterns, and our design system, enhancing usability and accelerating product development across the organization.
Contribute to product strategy, bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why.
Drive deep user understanding through quantitative and qualitative research—serving the needs of mortgage servicing operators, deployment strategists, and technical teams alike.
Partner closely with cross-functional partners and other internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases, reduce redundancy, and promote consistency.
Mentor designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.
Qualities We Value on the Design Team
User Empathy and Advocacy: Deep understanding of user needs and ability to represent those needs in every design decision.
Strong Communication and Collaboration: Can articulate design decisions and collaborate effectively with cross-functional teams.
Critical Thinking and Thought Partnership: Provide thoughtful input on product and design strategy, focusing on long-term impact.
Humble and Growth-Oriented Mindset: Continuously seeking ways to improve and contribute to team success.
Balanced Approach: Cares about the big picture but executes with precision in design details.
Startup Mindset: I am excited to work in a fast-paced, evolving startup environment.
Required Background
3+ years of product design experience, preferably in a D2C fintech environment.
A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems.
Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond.
Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces.
Excellent communication and organizational skills, with a collaborative mindset and attention to detail.
Bonus Points For
Familiarity with LLM/Generative AI tools.
Experience designing workflows, internal tools, or B2B SaaS products
Familiarity with user research, usability testing, and data-driven design decisions
Benefits
Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
Generous time off: flexible paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Listed by Valon Labs for a position based in the United States. Employers on this board attest they are hiring domestically.
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