About Multitude Insights

Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time — surfacing patterns analysts often miss and accelerating case resolution across jurisdictions.

We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness — and awareness into action.

If you want to build category-defining technology that directly impacts community safety — and join a team on a hyper-growth trajectory — this is the place to do the most meaningful work of your career.

The Role

Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role — we’re looking for someone who can both coordinate the work and help execute it.

You’ll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows.

This is a foundational role on an early team. We’re looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time.

Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners.

Responsibilities

• Lead End-to-End Implementations

  • Own the onboarding and implementation process from kickoff through go-live and stabilization.

  • Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.

  • Coordinate and drive implementation workstreams while also handling portions of the work directly.

  • Configure customer environments using internal tools and workflows developed by Engineering.

  • Ensure implementations stay on track, within scope, and deliver a strong customer experience.

• Drive Customer Adoption & Change Management

  • Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.

  • Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.

  • Guide customers through change management and adoption challenges.

  • Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently

  • Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.

• Build the Implementation Function

  • Create scalable implementation playbooks, templates, processes, and best practices.

  • Capture lessons learned and continuously improve how Multitude deploys customers.

  • Help define the systems and operational infrastructure needed to scale implementations over time.

  • Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.

• Collaborate Cross-Functionally

  • Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.

  • Translate customer needs and implementation feedback into actionable internal requests.

  • Identify implementation risks early and help drive resolution across teams.

  • Provide frontline customer insight that informs product and operational improvements.

Qualifications

• 6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment.

• Experience managing complex customer implementations with multiple stakeholders.

• Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience

• Strong project management and organizational skills, with the ability to drive execution independently.

• Comfortable being hands-on — not just tracking work, but actively contributing to implementation and configuration tasks.

• Experience leading customer onboarding, training, or change management initiatives.

• Excellent communication skills and ability to build trust with customers.

• Builder mindset with comfort operating in ambiguity and creating structure from scratch.

• Ability to balance speed, organization, and customer experience in a fast-moving environment.

• Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred.

• Experience working in startup or early-stage environments is a plus.

• Comfortable working in a fully remote environment.

• What Success Looks Like

  • Agencies launch smoothly and quickly.

  • Customers adopt BLTN as part of their core workflows.

  • Implementation processes become repeatable and scalable.

  • Customer trust and retention strengthen over time.

  • The implementation function evolves into a strategic advantage for the company.

• Leadership & Competencies

  • Builder’s mindset—comfortable creating structure from scratch.

  • Strategic operator who moves quickly while knowing what scales.

  • Proactive, data-driven, and high-ownership.

  • Executive presence and ability to serve as a trusted advisor internally and externally.

  • Aligned with our core values: Trust, Duty, Urgency.

About the Team

Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity.

The Threat Intelligence team protects OpenAI’s technology, people, research, and infrastructure by proactively identifying and disrupting adversaries who seek to compromise our systems or misuse our models. We investigate sophisticated threats, build tooling to scale and augment analysis, and deliver intelligence that shapes security strategy and equips leadership with timely, risk-aware insights. We combine technical depth, investigative rigor, and strong cross-functional partnerships to uncover threats and drive impact across OpenAI’s security and research organizations.

About the Role

As a Technical Threat Investigator at OpenAI, you will help protect the company from sophisticated adversaries targeting OpenAI and the broader ecosystem, as well as those attempting to misuse our models in support of cyber operations.

This is a deeply investigative role. You will independently conduct complex, end-to-end investigations into capable threat actors to understand their behavior, infrastructure, emerging techniques, and how AI is integrated into their workflows. You’ll use these insights to proactively identify malicious activity and drive detection, disruption, enforcement, and safety improvements across the company.

You’ll translate your investigative findings into durable solutions that scale impact. You’ll build and own lightweight tooling, automate where it matters, and create AI-assisted workflows to make investigations faster, more repeatable, and more effective over time.

In this role, you will:

• Conduct deep, end-to-end investigations into sophisticated threat actors interacting with OpenAI’s models, products, and broader ecosystem.

• Think like an adversary — model attacker behavior, anticipate misuse patterns, and proactively hunt for, identify, and disrupt malicious activity.

• Leverage internal telemetry, OSINT, vendor data, and in-house safety systems to produce high-confidence findings on adversarial use of our models in cyber operations, platform abuse, and threats targeting OpenAI.

• Translate investigative findings into concrete improvements across detection, enforcement, intel, and safety pipelines.

• Build tooling, scripts, automations, and agentic workflows that scale investigative throughput and reduce manual effort.

• Prototype solutions in ambiguous and emerging problem spaces, including new product surfaces, novel attacker behaviors, and areas where existing coverage may be limited.

• Partner closely with teams across Security, Safety Systems, Product Policy, and Integrity to operationalize findings and drive meaningful outcomes.

• Produce clear, high-signal written outputs and recommendations that inform decision-making across technical and executive stakeholders.

You might thrive in this role if you have:

• Experience in threat intelligence, incident response, offensive security, or a closely related field.

• Solid experience investigating sophisticated threat actors, including model misuse, platform abuse, or other adversarial activity in complex environments.

• A strong understanding of adversary behavior, infrastructure, and tradecraft, and the ability to apply that understanding to proactive investigations.

• Demonstrated ability to independently drive deep technical investigations from ambiguous signals through to clear, actionable findings.

• Experience using AI to extend or accelerate investigative workflows.

• Strong scripting ability and comfort building lightweight automation, investigative tooling, or workflows that improve scale and repeatability.

• Strong ability to leverage telemetry from diverse systems and vendors to drive investigations, including directly querying, extracting, and stitching together data where needed.

• Strong written and verbal communication skills, especially the ability to translate technical investigations into high-signal outputs for diverse stakeholders.

• Comfort operating independently in ambiguous, fast-moving problem spaces with minimal oversight.

This is a remote role with close collaboration required across teams in the US and UK. While the role is remote, regular in-person engagement with our San Francisco (SF) headquarters will be expected. Relocation assistance is available for candidates who wish to relocate to SF.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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