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Partnerships and Growth Representative
Getlabs · Remote
Pay
$80k–90k
Setting
Remote
Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About the role: The Partnerships and Growth Representative plays a key supporting role working in close partnership with the Customer Success and Business Development teams to deliver a high-quality experience across Getlabs’ partner base. This role is designed to extend the capacity and effectiveness of both teams, ensuring day-to-day partner needs are addressed, operational workflows run smoothly, and accounts are positioned for growth. The ideal candidate is highly organized, responsive, and proactive, capable of managing multiple priorities while maintaining a strong focus on partner satisfaction and execution. What you will do: Customer engagement & support Serve as the primary point of contact for a portfolio of partners following implementation. Deliver a white glove customer experience through proactive communication, responsiveness, and relationship management. Build trusted relationships with operational, clinical, and executive stakeholders. Participate in partner escalations from the beginning through resolution while maintaining clear communication and timely follow-up. Develop a deep understanding of each partner's business objectives and recommend solutions to support those achievements. Growth & Adoption Drive utilization, adoption, and long-term engagement across assigned partner accounts. Conduct portal demonstrations, training, and onboarding sessions for new and existing partner teams. Introduce new product features, and service capabilities that improve partner performance. Identify opportunities for account expansion, cross-selling, and increased utilization. Partner closely with Business Development to support renewal strategies and account growth opportunities. Monitor customer health metrics and proactively mitigate retention risks. Project Management Serve as the project manager for partner initiatives from planning through execution. Coordinate implementation of new workflows, operational enhancements, and product launches. Manage timelines, deliverables, follow-up items, and stakeholder communication. Ensure partner requests and internal initiatives are completed accurately and on schedule. Maintain detailed project documentation and action plans in Salesforce CRM. Cross-Functional Collaboration Act as the liaison between Business Development and internal departments to ensure alignment throughout the sales process and post close. Coordinate closely with Operations, Clinical, Engineering, Finance, and Patient Experience. Gather partner feedback and collaborate with Product and Operations on continuous improvement initiatives. Operational Excellence Monitor partner performance against SLAs, KPIs, and operational metrics. Analyze utilization, appointment volume, adoption trends, and service performance. Identify operational gaps and develop solution oriented recommendations. Maintain accurate account documentation, reporting, and activity within Salesforce CRM. What we're looking for: 3–5 years of experience in Customer Success, Partnerships, Account Management, Client Success, or Customer Experience. Experience working in a high-growth SaaS and services organization. Healthcare, diagnostics, laboratory services, digital health, or healthcare technology experience preferred. Proven ability to build trusted relationships with executive and operational stakeholders. Strong project management skills with the ability to manage multiple priorities simultaneously. Experience conducting virtual portal demonstrations and partner training sessions. Exceptional communication, presentation, and organizational skills. Solution-oriented mindset with excellent problem-solving abilities. Strong analytical skills with experience using dashboards and customer performance metrics. Proficiency with Salesforce CRM, including account management, reporting, and activity tracking. Self-motivated, highly organized, and able to thrive in a fast-paced, evolving environment. Strong attention to detail with a passion for delivering exceptional partner experiences. We have great benefits to make your life easier so you can focus on what you're best at: Competitive salary (80K-90K plus performance bonuses - 110K OTE) Valuable stock option plan Medical, dental and vision insurance options Flexible and unlimited vacation A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues! Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. 80000 - 90000 USD a year
Listed by Getlabs for a position based in the United States. Employers on this board attest they are hiring domestically.
Business Strategy Analyst
Getlabs · Remote
Pay
$90k–120k
Setting
Remote
Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About the Role: We’re seeking a Business Strategy Analyst to join our team. This is a high-impact, cross-functional role at the intersection of data, operations, and strategy. You will be a highly-leveraged analytics resource at Getlabs (acquired by Function Health), including everything from foundational data modeling and dashboarding to key business analyses that inform company decisions. You will work across Operations, Finance, Clinical Quality, and Business Development to help the company operate more effectively and scale. This role is ideal for someone who is excited to both: Build and maintain the data that powers the business Use that data to solve ambiguous, high-impact problems You should be comfortable switching between deep analytical work and scrappy execution, and be motivated by seeing your work directly influence decisions and outcomes. At Getlabs, you will: Maintain Core Analytics & Data Infrastructure: Build, maintain, and continuously improve BI tables and data models that power company reporting Develop and manage dashboards used across Operations, Finance, Business Development, and Clinical Quality Ensure consistency and accuracy of key metrics across the organization Troubleshoot and improve existing reporting and analytics workflows Drive Operational Insights & Optimization Analyze appointment routing, logistics, and phlebotomist utilization to improve efficiency Support supply/demand planning and resource allocation across markets Support Strategic & Growth Initiatives Build models to evaluate new market expansion opportunities Conduct geographic and partner-level analyses to inform growth decisions Support pricing and partnership strategy with data-backed recommendations Partner with Business Development & External Stakeholders: Prepare monthly and quarterly business reviews for top enterprise partners Investigate partner questions and performance issues through ad hoc analyses Collaborate with BD on feasibility and sizing for new partnerships Improve Patient Experience & Clinical Quality: Analyze cancellations, reschedules, and service quality metrics across markets Conduct root cause analyses to identify opportunities to improve patient outcomes and experience Financial Modeling & Forecasting: Calculate key projections for financial forecasts, including B2B and DTC demand Assess QoQ financial performance, as well as quarterly performance vs. budget What we're looking for: 2 to 5 years of experience in analytics, consulting, operations, finance, or a related role Bachelor’s or Master’s degree in Business Analytics, Data Science, Finance, Economics, Public Health, Engineering, Computer Science, or a related field Strong analytical thinking and ability to structure ambiguous problems Proficiency in SQL, Excel modeling, BI tools (e.g., Looker, Mode, Tableau), and ideally some experience with a coding language (e.g., Python or R) Ability to effectively and responsibly leverage AI tools for data analysis is helpful Strong communication skills and ability to present insights clearly Comfortable working cross-functionally and engaging with stakeholders at all levels Willingness to own both high-impact strategic work and day-to-day analytics needs High emotional intelligence with the ability to build trust, navigate ambiguity, and work effectively across diverse teams and personalities We have great benefits to make your life easier so you can focus on what you're best at: Competitive salary (90K-120K) Valuable stock option plan Medical, dental and vision insurance options Flexible PTO A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues! The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients. Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
Listed by Getlabs for a position based in the United States. Employers on this board attest they are hiring domestically.
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