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VP, Mortgage
Truv · Remote
Pay
$195k–240k
Setting
Remote
About Truv Truv empowers mortgage lenders, banks, credit unions, and government agencies to make faster, smarter verification decisions through consumer-permissioned income, employment, and asset data, plus automated document processing. By integrating with payroll systems and financial platforms, Truv reduces verification costs up to ~60–80% and offers real-time transparency and regulatory compliance. Truv is an approved verification vendor for both Fannie Mae and Freddie Mac and is backed by Kleiner Perkins. About the Job Truv is winning in mortgage because we make verifications faster, cheaper, and more borrower-friendly than the incumbents. To turn that momentum into market leadership, we need a General Manager who owns the mortgage business end-to-end. As our VP, Mortgage, you'll run the mortgage line of business like an owner, accountable for its growth, revenue, and results. You'll balance two priorities: Own the Number – Carry the revenue and P&L for the mortgage business and build the plan, team, and motion to hit it. Build the Business – Set the strategy for the segment and align the go-to-market functions behind it to scale predictably. You'll operate as the single owner of the mortgage business, orchestrating Sales, Marketing, Partnerships, and Customer Success toward shared targets and reporting results to the executive team. What You'll Do: Business Ownership & P&L: Own the revenue, growth, and P&L for the mortgage business; set targets, forecast accurately, and deliver against the plan. Segment Strategy: Define the go-to-market strategy for mortgage, including segmentation, pricing and packaging direction, and where to invest for growth. Go-to-Market Leadership: Align and drive Sales, Marketing, Partnerships, and Customer Success toward a shared mortgage plan and shared numbers. Team Building: Hire, lead, and develop the team behind the mortgage business as it scales. Revenue Growth & Expansion: Drive new logo acquisition, retention, and expansion across the mortgage customer base. Executive Relationships: Build senior relationships with key lenders and partners to open doors and accelerate the largest opportunities. Operating Cadence: Run the operating rhythm for the business, forecasts, pipeline reviews, and cross-functional planning, and represent it to leadership. Who You Are: 10+ years of experience, including running a business line, segment, or region with ownership of revenue and results (GM, VP, or similar). Track record of owning a number and consistently hitting or exceeding growth and revenue targets. Experience leading and aligning cross-functional go-to-market teams (Sales, Marketing, CS, Partnerships) toward shared goals. Strong general-management skills: strategy, planning, forecasting, and operating discipline. Experience selling into or operating within the mortgage or lending industry, with relationships that open doors. Proven ability to build and scale teams in a high-growth environment. Excellent executive presence and communication; credible with senior buyers and internal leadership alike. Nice to Have: Prior GM or business-unit-owner experience at a fintech, SaaS, or mortgage technology company. Familiarity with the mortgage ecosystem and how lenders buy and adopt technology. Experience scaling a business line from early traction to durable, repeatable growth. Comfort operating with a data-driven, metrics-first approach to running a business. Benefits Fully remote Competitive salary and equity package Health, dental, and vision insurance 401(k) Flexible time off Work with cutting-edge technology and innovative customers Opportunity to shape the future of financial data access We are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. 195000 - 240000 USD a year Base salary.
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Account Executive, Mortgage
Truv · Remote
Pay
$140k–160k
Setting
Remote
About Truv Truv empowers mortgage lenders, banks, credit unions, and government agencies to make faster, smarter verification decisions through consumer-permissioned income, employment, and asset data, plus automated document processing. By integrating with payroll systems and financial platforms, Truv reduces verification costs up to ~60–80% and offers real-time transparency and regulatory compliance. Truv is an approved verification vendor for both Fannie Mae and Freddie Mac and is backed by Kleiner Perkins. About the Job Selling to mortgage lenders isn't a transactional pitch; it's a consultative conversation about how verifications fit into complex origination workflows. The best AE at Truv is a product advisor first and a salesperson second. As an Account Executive, Mortgage, you'll own the full sales cycle for mortgage prospects while earning credibility through genuine technical and operational depth. You'll balance two priorities: Advise, Then Sell – Understand a lender's verification workflows well enough to design the right solution, then guide them to it. Own the Number – Drive pipeline and close revenue across a defined book of mortgage accounts. You'll work closely with Product, Solutions/Engineering, and the VP, Mortgage, to win and expand accounts. What You'll Do: Consultative, Product-Led Selling: Lead technical, operations-grounded conversations with lenders, diagnosing verification workflows and mapping Truv's platform to their needs. Full-Cycle Ownership: Manage the entire sales cycle from prospecting and discovery through technical evaluation, negotiation, and close. Solution Design: Partner with Product and Solutions Engineering to scope integrations (POS/LOS), pilots, and rollouts that fit each lender's stack. Pipeline Generation: Build and maintain a healthy pipeline through outbound, inbound, and relationship-driven sourcing. Deal Navigation: Manage complex buying committees (operations, compliance, IT, and lending executives) through to signature. Expansion: Grow adoption within accounts by identifying new use cases and workflows where Truv adds value. Voice of the Customer: Bring workflow and product feedback back to Product to sharpen the roadmap and positioning. Who You Are: 5+ years in B2B sales, with a strong track record selling into mortgage lenders or the broader mortgage ecosystem. Genuine technical and operational depth in mortgage, fluent in origination workflows and how verifications fit in. A product-advisor mindset: you win by being the most knowledgeable, helpful person in the room. Experience managing complex, multi-stakeholder enterprise sales cycles. Comfort with technical evaluations and integration discussions (POS/LOS, APIs, pilots). Comfortable getting hands-on with the product and technical documentation (demo.truv.com, docs.truv.com) and discussing technical aspects credibly with buyers. Excellent discovery, communication, and negotiation skills. Consistent record of meeting or exceeding quota. Nice to Have: Prior experience at a mortgage technology, fintech, or verification company. Familiarity with VOIE/VOA/VOE and GSE programs (DU/AIM). Hands-on experience with major POS and LOS platforms. Experience selling in an early-stage or high-growth environment. Benefits: Fully remote Competitive salary and equity package Health, dental, and vision insurance 401(k) Flexible time off Work with cutting-edge technology and innovative customers Opportunity to shape the future of financial data access We are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. 140000 - 160000 USD a year Base Salary
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Partnerships Manager, Mortgage
Truv · Remote
Pay
$135k–175k
Setting
Remote
About Truv Truv empowers mortgage lenders, banks, credit unions, and government agencies to make faster, smarter verification decisions through consumer-permissioned income, employment, and asset data, plus automated document processing. By integrating with payroll systems and financial platforms, Truv reduces verification costs up to ~60–80% and offers real-time transparency and regulatory compliance. Truv is an approved verification vendor for both Fannie Mae and Freddie Mac and is backed by Kleiner Perkins. About the Job Truv's platform is most powerful when it's embedded directly into the systems lenders already use. That means deep, well-run partnerships with the POS and LOS platforms at the center of the origination stack. This is a build-from-zero role. As our Partnerships Manager, Mortgage, you'll stand up Truv's partner motion and balance two priorities: Land the Ecosystem – Sign and activate the POS/LOS and technology partners that put Truv in front of lenders where they already work. Turn Partners into Pipeline – Build the joint go-to-market, integrations, and co-selling motions that convert partnerships into revenue. You'll collaborate across Sales, Product, and Marketing, and work closely with the VP, Mortgage on ecosystem strategy. What You'll Do: Partner Development: Identify, prioritize, and sign POS, LOS, and technology partners that expand Truv's reach across the mortgage ecosystem. Integration Partnerships: Work with Product and Engineering to define and launch integrations that make Truv easy to adopt inside partner platforms. Joint Go-to-Market: Build co-marketing and co-selling programs, joint messaging, enablement, and campaigns, that generate qualified pipeline. Relationship Management: Own partner relationships end to end, from first conversation through launch, enablement, and ongoing growth. Deal Support: Partner with Sales to leverage the ecosystem in active deals and unlock partner-sourced and partner-influenced revenue. Program Building: Stand up the processes, agreements, and structure for a scalable partnership program from the ground up. Cross-Functional Alignment: Coordinate Product, Sales, and Marketing around shared partner goals and priorities. Who You Are: 5+ years in partnerships, business development, or alliances in fintech, SaaS, or mortgage technology. Understanding of the mortgage technology ecosystem, especially POS and LOS platforms. Track record of signing and activating partnerships that produced measurable pipeline or revenue. Experience building joint go-to-market and co-selling motions with technology partners. Comfort working closely with Product and Engineering on integration partnerships. Strong relationship-building, negotiation, and program-management skills. Self-starter comfortable building a function from scratch. Nice to Have: Existing relationships with mortgage POS/LOS or fintech platform partners. Familiarity with verification workflows and consumer-permissioned data. Experience with API/integration-based partnerships and marketplaces. Prior early-stage or high-growth company experience. Benefits: Fully remote Competitive salary and equity package Health, dental, and vision insurance 401(k) Flexible time off Work with cutting-edge technology and innovative customers Opportunity to shape the future of financial data access We are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. 135000 - 175000 USD a year Base Salary
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Community Manager
Truv · Remote
Pay
$20–25/hr
Setting
Remote
About Truv
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more, eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job
MyTruv is the AI money autopilot. It watches people's accounts every day and turns financial chaos into calm. The product works. The problem is that we still sound like a product. We need a voice. Someone who can make personal finance funny, human, and worth sharing, without ever being cringe. Someone who knows exactly where the line sits between viral and vulgar, and stays on the right side of it. In the team we can spot when that voice is missing, but building it is a separate skill, and we do not have it yet. That is the whole job. You are our first community hire, and you own the voice, the content, and the community end to end.
\nBe the voice of MyTruv
- Own how we sound everywhere: social, community, in-app copy, notifications. One voice, and it is a real person with taste and a sense of humor.
- Make money content people actually send to their friends. Sharp, native, funny. Viral, never vulgar. You know the line.
Win TikTok
- TikTok is our main bet, because it pays off here and now, not in two quarters. You run it: concept, script, shoot, edit, post. You are the maker, and often the face.
- Turn our AI money insights and real user stories into short video that travels.
Get us alive where our users actually talk
- Twitter/X and Reddit are voice channels, and they only work with a real, native American voice. Make us a presence people follow, not a brand account nobody reads.
Build the community from zero
- Stand up the MyTruv community (Slack, WhatsApp, or iMessage) and make people want to be in it. Rituals, AMAs, early access.
- Reply in DMs and comments like a human. Turn happy users into a crew that brings us more users.
Help run the creator engine
- Source and brief creators, run UGC, and help with the referral and revenue-share program that turns respected voices into partners.
Be the ear to the ground
- You sit closest to the users. Every week, bring what they say, love, and hate back to product and marketing, with the receipts.
- A natural, fluent English voice with a strong feel for American tone and idiom, plus real writing,
humor, and taste. This is the whole thing. Skills we can teach, taste we cannot. - You make your own short-form video and it does not feel like an ad. Show us the work.
- A hustler who gets genuinely excited to touch a real product and own it. Hunger beats years on a
resume here. - You actually find money and personal finance interesting, and you want to make it less scary for
normal people. - You can talk, and you can sell an idea in one sentence.
- Fluent in TikTok, Reels, Shorts, Twitter, and Reddit, and handy in a video editor (CapCut,
Premiere, Final Cut, whatever gets it done). - Based in the US and authorized to work here. Remote.
We care more about taste and hunger than about a long resume. If you are early in your career but
clearly have the voice, apply anyway.
clearly have the voice, apply anyway.
$25 - $45 an hour
\nWe are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Manager
Truv · Miami, FL, USA
Pay
$80k–100k
Setting
On-site
About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Job: We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment. What You’ll Do Own the relationship with assigned mid-market accounts post-sales(up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization. Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support. Create and deliver training programs for customer teams. Be part of the pooled model to answer customer questions and first-level triage . Execute onboarding and implementation for 80-100 accounts. Run periodic business reviews with key stakeholders. Partner with Sales on renewals and upsell opportunities. Document customer feedback and feature requests. Monitor customer metrics and usage patterns to identify opportunities for expanded adoption. Who You Are 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech. Proven track record at early-stage startups (50-200 employees). Minimum 5 year tenure in previous positions, demonstrating stability and impact. Prior account management or customer management experience essential. Problem-solving capabilities. Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Success Metrics: Customer retention and expansion rates. Time-to-value for new customers. Churn rate for your book of business. Product adoption metrics. Customer health scores. Revenue growth within accounts. Benefits: Competitive salary and equity package. Fully Remote. Health, dental, and vision benefits. 401(k) Flexible time off. Work with cutting-edge technology and innovative customers. Learn from an experienced leadership team from top tech companies. High-impact role with clear growth trajectory. Opportunity to shape the future of financial data access. This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered. 80000 - 100000 USD a year Base salary; bonus and equity package are additional.
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Lead Product Manager, Data Sources
Truv · Remote
Pay
$180k–220k
Setting
Remote
About Truv:
Truv is building the infrastructure layer that powers consumer-permissioned income, employment, identity, and asset verification. We help lenders, fintechs, and financial institutions make faster, more accurate decisions while delivering a seamless consumer experience.
As we continue to expand our data network and verification capabilities, we're looking for a Lead Product Manager to own and scale our Data Sources platform—the foundation that powers document ingestion, fraud detection, bank connectivity, and data reliability across Truv products.
About the Job:
We are seeking an experienced Lead Product Manager, Data Sources to own the execution of the roadmap, and execution for the systems that collect, process, and validate consumer financial data.
This role sits at the intersection of data infrastructure, machine learning, fraud prevention, and financial data aggregation. You will be responsible for building scalable capabilities that improve data coverage, quality, reliability, and trust across Truv's platform.
You will work closely with Engineering, Data Science, Fraud, Operations, Customer Success, and GTM teams to deliver products that directly impact conversion, customer satisfaction, and operational efficiency.
\n
Document parsing - Drive the roadmap for parsing income and document types. Improve accuracy, reduce manual review, and shorten time-to-report. Partner with Data Science on extraction models and with Ops on the human-in-the-loop pipeline.
Scaling document types - Expand the catalog of supported document types beyond the current set. Identify the highest-impact additions (by use case, client demand, and revenue impact), prioritize the rollout, and own the end-to-end product surface from upload to verified output.
Fraud detection - Define and ship the fraud signal layer across data sources — document tampering detection, deposit-pattern anomalies, identity mismatches, and synthetic income flags. Balance precision and recall against client-specific risk tolerances, and build the configuration surface for clients to tune.
Optimizing and scaling bank aggregation - Lead the Truv's bank aggregation product, connection success rates, refresh cadence, transaction enrichment, and coverage. Reduce drop-off, improve match rates, and expand FI coverage where it matters most for mortgage and tenant use cases.
SLAs and reliability - Set, instrument, and defend SLAs across every data source: time-to-first-data, time-to-completed-report, refresh success rate, document parse accuracy, and bank connection uptime. Drive the dashboards, alerts, and review cadence that make these visible — and the engineering work that makes them improve
- Set the multi-quarter roadmap for Data Sources across docs, fraud, and aggregation; align it with revenue, client commitments, and platform-level constraints.
- Write tight specs and 1-pagers; partner with Eng and Data Science to scope, build, and ship.
- Talk to clients (mortgage lenders, government agencies, tenant screeners) weekly; turn their feedback into prioritized roadmap.
- Own the metrics — parse accuracy, fraud catch rate, bank connection success, SLA hit rate — and the rituals that drive them up.
- Lead and mentor PMs and engineers on the team; raise the bar on shipping speed and quality.
- Represent Truv's data sources story externally (sales calls, conferences, partner reviews).
- 7+ years in product management, with significant time in data, ML/AI, fintech, or verification / identity platforms.
- Demonstrated experience owning a data-intensive product — document understanding, OCR, financial data aggregation, fraud, or similar — at meaningful scale.
- Strong technical fluency. You can reason about extraction models, API tradeoffs, and pipeline architecture without needing to be hand-held by engineering.
- Track record of driving SLA / reliability outcomes — not just shipping features, but moving the numbers that matter.
- Experience working with regulated industries (mortgage, lending, government) is a strong plus. GSE / FCRA / FNMA / FHLMC familiarity especially.
- Strong written communication. You write the 1-pagers and specs that align the team.
- Customer obsession. You spend real time with users and let what you learn shape the roadmap.
- Worked on a verification or KYC/KYB product used by lenders.
- Comfortable shipping in a startup environment where ambiguity is high and the bar moves up.
- High leverage. Data sources are upstream of every Truv product. Improvements compound across mortgage, tenant screening, government, and any new vertical we enter.
- Mature platform, room to push. Truv ships in production with major mortgage lenders today. Your job is to take a working platform and make it best-in-class.
- Real complexity. Document parsing, fraud, and bank aggregation each have multi-year roadmaps. You'll get to operate across all three as one cohesive system.
- Tight team. You'll work directly with senior leadership, the engineering teams that own these surfaces, and the largest clients in the space.
$180,000 - $270,000 a year
\nWe are an equal-opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Technical Account Manager, Public Sector
Truv · Remote
Pay
$140k–190k
Setting
Remote
About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Job: We are seeking a Senior Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment. What You’ll Do Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. Create and deliver training programs for customer teams. Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes. Who You Are 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS Proven track record at early-stage startups (50-200 employees) Minimum 5 year tenure in previous positions, demonstrating stability and impact Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture Enterprise account management or customer management experience essential Strong analytical and problem-solving capabilities Outstanding communication skills with ability to explain technical concepts to various audiences Bachelor's degree in Computer Science, Engineering, or related field Ability to travel up to 30% Success Metrics Customer retention and expansion rates. Technical implementation success rates. Time-to-value for new customers. Customer satisfaction and NPS scores. Product adoption metrics. Technical issue resolution times. Customer health scores. Revenue growth within accounts. Benefits Competitive salary and equity package. Fully Remote. Health, dental, and vision benefits. 401(k) Flexible time off. Work with cutting-edge technology and innovative customers. Learn from experienced leadership team from top tech companies. High-impact role with clear growth trajectory. Opportunity to shape the future of financial data access. 140000 - 190000 USD a year
Listed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Support Engineer
Truv · Remote
Pay
$80k–100k
Setting
Remote
The work we’re doing:
Truv empowers financial firms to underwrite with confidence. We believe that discerning fact from fiction about an applicant’s employment and income shouldn’t be a process that takes days, dozens of phone calls, or hidden behind black boxes. Truv provides a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers that house the data of 120M+ US workers. And consumers benefit from faster turnarounds and greater financial opportunities.
The community we’re creating:
We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from the Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.
The values you possess:
Our values are the specific behaviours and skills that we care most about. The more these values sound like you and the people you want to work with, the more likely you’ll thrive at Truv.
· Bias for action - move fast and get things done.
· Customer obsession – we start with making the customer happy and work backward.
· Good judgment – make wise decisions despite ambiguity.
· Focus on impact – solve important problems first.
· Transparent and direct–informed people make better decisions.
· Win as a team – we win and lose (rarely) as a team.
· Continuous improvement – all improvements matter because they compound exponentially.
About the job
A customer-centric mindset is part of every decision we make - we’re looking for a Technical Support Engineer to join and help us build the best customer support experience.
\n- Efficiently triage customer support tickets while maintaining focus on key performance metrics such as SLA, CSAT, and Time to Resolution (TTR).
- Collaborate closely with the product team to analyze customer needs and submit well-informed feature requests.
- Build and nurture relationships across product, engineering, and customer success teams to facilitate knowledge sharing, incident engagement, new feature adoption, and actionable product feedback.
- Enhance and optimize the Help Center to minimize ticket volume, ensuring a seamless and self-sufficient customer experience.
- Lead and manage end-to-end technical projects, working with engineering leadership to prioritize critical customer issues and redirect sales and finance inquiries to the appropriate teams.
- Reporting, help drive weekly, monthly and quarterly reporting on tickets, resolution and close times to the Truv leadership and the broader team.
- 4+ years of experience in technical support and service management.
- 2+ years of experience working at an early-stage organization (fewer than 100 employees).
- Proficient in Hubspot Help Desk and Inkeep, including 2+ years in an administrative capacity.
- Expertise in supporting API-driven products with a solid technical background.
- Strong analytical and problem-solving skills, coupled with a sharp technical aptitude.
- Exceptional communication abilities to effectively address complex issues.
- Calm under pressure, with the ability to handle customer calls and escalations with professionalism.
- Self-motivated and resourceful, capable of solving problems independently with minimal guidance.
- Fully-remote company.
- Equity options.
- Flexible Time Off.
- Employees' medical, dental & vision benefits covered at 100%.
$80,000 - $130,000 a year
\nListed by Truv for a position based in the United States. Employers on this board attest they are hiring domestically.
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