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AI Engineer — GTM Analytics Databricks · United States $117k–202k 40 days ago Remote Analyst

Sr. Manager, Compensation Analytics & Intelligence Databricks · United States $174k–300k 55 days ago Remote Analyst

Staff Data Analyst, Marketing 1Password · $131k–216k 57 days ago Remote Analyst

Senior Business Systems Analyst, Enterprise Planning (Pigment) ŌURA · Remote - United States $75k–130k 57 days ago Remote Analyst

Staff Data Analyst, Servicing Upstart · United States $157k–218k 158 days ago Remote Analyst

Customer Support Analyst Allium · USA $35k–100k 307 days ago Remote Analyst

Analyst

57 days ago

Staff Data Analyst, Marketing

1Password ·

Pay

$131k–216k

Setting

Remote

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Staff Data Analyst, Marketing Location Remote (United States | Canada) Employment Type Full time Location Type Remote Department G&A Overview Application 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We're looking for a Staff Data Analyst to be the senior analytical partner to our Marketing organization. You'll define how Marketing understands its own performance, influence investment decisions at the leadership level, and shape the data foundations that underpin our AI and automation capabilities. Sitting within our centralized analytics function, you'll work closely with Growth Marketing, Corporate Marketing, Revenue Operations, Finance, and Data Engineering bringing strategic thinking, deep marketing expertise, and the ability to turn complex data into clear recommendations that move the business forward. How we’re using AI today On the Marketing team, we’re growing our AI capability together and redesigning how work gets done. We’ve built agents to improve workflows focused on competitive intelligence, content creation, and campaign planning, helping us stay sharp, reduce context-switching, and surface the right information at the right time. AI helps us coordinate, execute, and uncover insights faster so we can spend more time on what’s most important: performance, judgement, and driving the future of 1Password. This is a remote opportunity within Canada and the US. What we're looking for: 7+ years in marketing analytics and data strategy within complex B2B SaaS environments Deep marketing domain expertise, including attribution, funnel analysis, forecasting, KPI development, and lifecycle measurement Proven experience partnering directly with senior marketing leaders and executive stakeholders Experience leading attribution modernization or marketing measurement transformation initiatives Familiarity with AI-assisted analytics, statistical modeling, or predictive techniques in a business context Advanced SQL and strong experience with large-scale analytical datasets Hands-on experience with modern AI/BI tools (Hex, Omni, Claude, Dust, or similar) Comfort in modern cloud data ecosystems: Snowflake, Databricks, dbt Experience working with Marketing and GTM platforms: Salesforce, Marketo, GA4, and related martech What you can expect: A greenfield opportunity to shape the data foundations, measurement frameworks, and analytical standards that Marketing and 1Password's broader AI capabilities will depend on Deep partnership with Marketing leadership across planning cycles, investment decisions, and performance measurement Ownership of complex marketing domain work across attribution, funnel measurement, forecasting, and lifecycle analysis in a fast-moving SaaS environment A seat at the forefront of how AI gets applied in Marketing analytics, building the trusted, governed data foundations that every AI initiative will depend on Cross-functional partnership across Marketing, Finance, RevOps, Product, and Data teams with the opportunity to mentor analysts and raise the bar on analytical standards An environment where there's a lot to build and your fingerprints will be on it. This is a role for someone who thrives with ownership and ambiguity, not a playbook to follow USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $131,000 CAD and $175,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by 1Password for a position based in the United States. Employers on this board attest they are hiring domestically.

Analyst

57 days ago

Senior Business Systems Analyst, Enterprise Planning (Pigment)

ŌURA · Remote - United States

Pay

$75k–130k

Setting

Remote

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Back to jobs Senior Business Systems Analyst, Enterprise Planning (Pigment) Remote - United States Apply Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We're looking for a Senior Business Systems Analyst, Enterprise Planning to own our Pigment EPM platform. Oura is mid-implementation of Pigment as our unified planning system-of-record, replacing fragmented spreadsheets across FP&A and Supply Chain. This is a hands-on techno-functional role at the intersection of Finance, FP&A, Supply Chain, and IT — and the internal center of gravity for everything Pigment. You'll partner directly with FP&A and Supply Chain business owners, the Enterprise Architecture team, and Business Technology leadership. You'll be the connective layer between business planning logic and the Pigment data model What You'll Do Own the platform – Serve as Oura's primary Pigment administrator: user provisioning, RBAC, SSO/SCIM integration, and quarterly access reviews. Manage the full model lifecycle from design and configuration through testing, deployment, and change management. Build and maintain models – Configure and evolve Pigment models across FP&A modules (Revenue, OpEx/CapEx, Headcount, COGS, 3-Statement) and Supply Chain (Demand, Supply, Inventory, S&OP). Maintain driver-based logic, KPI calculations, scenarios, and approval workflows. Manage data integration – Coordinate with the EA/Data team to operate and troubleshoot data pipelines between NetSuite, Databricks/Fivetran, S3, and Pigment. Maintain the data dictionary, schema documentation, and field mapping registry in line with EA standards. Lead change governance – Run the Pigment Change Control Board (CCB) process for Tier 2/3 changes, including risk tiering, impact assessment, approvals, and release notes. Maintain audit trail integrity aligned to Oura's SOX readiness requirements. Partner with the business – Act as the escalation point for Pigment issues from FP&A and Supply Chain. Translate evolving planning requirements into model enhancements. Facilitate design reviews and sign-off sessions; support UAT across modules. Enable users – Build role-based training paths, internal runbooks, and model documentation in Confluence. Drive end-user adoption and self-service to reduce routine IT dependency. Continuously improve – Stay current on Pigment's roadmap, advocate for relevant enhancements, and identify opportunities to expand capabilities — including AI-powered features, new modules, and additional data connections. What We're Looking For 7+ years in finance systems, EPM platforms, or FP&A technology roles; 2+ years directly administering or modeling in Pigment, Anaplan, Workday Adaptive, Planful, or equivalent Hands-on Pigment model-building and admin experience strongly preferred; strong Anaplan Model Builder experience considered Solid understanding of FP&A processes: budgeting, forecasting, variance analysis, headcount planning, OpEx/CapEx, revenue planning, and 3-statement modeling Familiarity with Supply Chain planning concepts — demand forecasting, supply constraints, inventory targets, and S&OP Working knowledge of data integration patterns: API, flat file/S3, ETL/iPaaS (Workato or similar), and data warehouse connections (Databricks, Snowflake, or similar) Experience with NetSuite or another ERP as a source for planning tools — GL mappings, cost centers, departmental hierarchies, and actuals data flows Understanding of RBAC, access governance, and audit trail requirements in a SOX-relevant or pre-IPO environment Strong documentation discipline: design specs, runbooks, change records, and user guides in Confluence, Jira, and Miro Excellent stakeholder management — comfortable partnering with FP&A, Supply Chain, and IT simultaneously Proactive, bias-for-action mindset; comfortable operating in a lean, fast-moving team Nice to Have Pigment Academy certifications (Modeler, Admin, or Power User) Anaplan Solution Architect or Model Builder certification Experience implementing Pigment with a consulting partner (Twelve, Argano, or similar) Hands-on experience with Databricks, Fivetran, or AWS S3 in a planning data pipeline Familiarity with GAAP, SOX ITGC, and financial controls relevant to planning systems Experience building executive-facing dashboards and board-ready reporting views Background supporting a hybrid hardware + SaaS business with multi-entity, multi-currency planning complexity Why ŌURA? Work on meaningful problems at the intersection of health, data, and technology High-visibility role with direct impact on how Oura scales financial and operational planning Collaborative, mission-driven culture with high autonomy and strong executive support Competitive compensation, equity, and comprehensive benefits Benefits At ŌURA, we care about you and your well-being. Everyone here at ŌURA has a ring of their own and we are continually looking to improve employee health and add to our benefits! What we offer: Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An ŌURA Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Amazing culture of collaborative and passionate coworkers ŌURA takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1: $143,000 - $169,000 Region 2: $130,000 - $153,000 Region 3: $117,000 - $138,000 A recruiter can determine your zones/tiers based on your US location. Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes. Create a Job Alert Interested in building your career at Ōura? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Legal First Name* Legal Last Name* Preferred First Name City* State* Select... Please share if you will need any accommodations during the interview process if your application is selected. Are you legally authorized to work in the United States of America? * Select... Do you now, or will you in the future, require Ouraring sponsorship for employment-based immigration status (e.g. H-1B or other status) in order to work for Ouraring?* Select... Location: City, Region, Country * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Ōura’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. 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Listed by ŌURA for a position based in the United States. Employers on this board attest they are hiring domestically.

Analyst

158 days ago

Staff Data Analyst, Servicing

Upstart · United States

Pay

$157k–218k

Setting

Remote

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CAREERS HOME OPEN ROLES BLOG ABOUT UPSTART CAREERS PROFILE Staff Data Analyst, Servicing Staff Data Analyst, Servicing R-7353 Data Analytics Group ADD TO FAVORITES VIEW FAVORITES About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Servicing Analytics team plays a critical role of providing analytical capability for Upstart's servicing functions to enable data-driven decision making. We leverage our analytical and technical skills to support our partners with a multitude of services.. As the Staff Data Analyst on the Servicing Analytics team, you will play a pivotal role in influencing Upstart’s success. Partnering closely with our Servicing product management, operations, engineering, and ML teams, you’ll work directly with key stakeholders, helping drive understanding, insights, decision-making, and data infrastructure relating to the development, optimization, and enhancement of our recoveries and collections strategy. You’ll contribute to key areas such as identifying areas of opportunity via business reviews with leaders and product experiments, and driving operational efficiency. This role involves conducting in-depth analyses, building business intelligence pipelines, designing A/B tests, and collaborating with cross-functional teams to drive impacts. How you’ll make an impact Lead the development of analytical capabilities to support servicing initiatives and drive efficiency improvements.Create regular executive level presentations to communicate findings and strategic recommendations. Design experiments and conduct quantitative analysis to test hypotheses about our users and the way they interact with our servicing initiatives, and collaborate with partners to prioritize the right problems and opportunities. Collaborate with analytics engineering and software engineering to continuously up-level our servicing data capabilities, making new data available as the business expands, and accelerate time to insights. Develop and maintain business intelligence tools to support reporting and decision-making. Mentor junior team members while fostering a culture of excellence in data and analytics, positioning the team as a hub of expertise and innovation Minimum Qualifications 8+ years work experience in increasingly senior analytical roles in technology and finance industry Strong background in payments, product, or operations analytics, with hands-on proficient in SQL, Python and/or R Exceptional track record of deriving actionable insights from analysis and analytical storytelling Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode Degree in Economics, Statistics, Mathematics, Engineering, Data Science or other quantitative fields, providing a solid grounding in analytical and problem-solving skills essential for success Preferred Qualifications Strong analytical and quantitative background with experience in conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields Expertise in consumer lending, and knowledge of post origination servicing and/or operations Skilled at crafting executive-ready narratives around complex business topics and successfully influence VP+ decision making Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross functionally to maximize positive impact to the organization Experience in coaching and mentoring junior team members on technical subjects Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $157,000—$217,500 USD At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Canada | Remote - Anticipated Base Salary Range $140,300—$175,000 CAD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy APPLY NOW! Content missing Similar Jobs Principal Credit Analyst Data Analyst, Home Lending Senior Collections Specialist Current Upstart employee? CLICK HERE Ready to Apply? Content missing OUR STORY LEADERSHIP CAREERS PRESS CONTACT US STORE AFFILIATES INVESTOR RELATIONS YOUR PRIVACY CHOICES CALIFORNIA NOTICE COLLECTION HELP CENTER LEGAL PRIVACY POLICY ACCESSIBILITY LEARN PERSONAL LOANS CAR LOAN REFINANCE DEBT CONSOLIDATION UPSTART LOGIN Copyright © 2012 - 2026 Upstart Network, Inc. All rights reserved. 2950 S. Delaware Street, San Mateo, CA 94403

Listed by Upstart for a position based in the United States. Employers on this board attest they are hiring domestically.

Analyst

307 days ago

Customer Support Analyst

Allium · USA

Pay

$35k–100k

Setting

Remote

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THE 4 BIGGEST BLOCKCHAIN STRENGTHS ARE ALSO ITS WEAKNESS - Permissionless nature leads to fragmentation of meaning - Decentralization leads to too many standards https://xkcd.com/927/ - Immutability leads to exponential data + query infrastructure complexity - Neutrality means that no one is accountable for interpretations Blockchain data is public. It is not usable at institutional scale. Despite being open, blockchain data is fragmented, hard to interpret, and painful to maintain. Even a simple question like “Who are the largest Ethereum token holders over time?” can require running nodes, ingesting full chain history, decoding contracts, cleaning edge cases, and writing complex SQL. BLOCKCHAINS ARE OPTIMIZED FOR WRITES, NOT READS. They are built for consensus and execution, not searchability, standardization, or financial interpretation. Blockchains are computers, not databases https://x.com/Tim_Roughgarden/status/1512847113599729668. Every protocol defines its own schema. The same economic action can be encoded in dozens of different ways. The result: - Fragmented standards - Exponential complexity - No accountability for interpretation - Events without economic meaning Finance cannot operate on that, it needs an effective system of record. ALLIUM IS BUILDING THE SYSTEM OF RECORD FOR ONCHAIN FINANCE Allium ingests, verifies, and standardizes data across 140+ blockchains and 30+ petabytes of history. We close four structural gaps that prevent blockchains from becoming systems of record: - Semantic Gap: Translating raw events into financial concepts like payments, trades, deposits, and staking income - Standardization Gap: Mapping thousands of protocols into a single canonical cross chain schema - Infrastructure Gap: Read optimized, globally distributed data at web scale - Accountability Gap: Auditable methodology, SLAs, and SOC 1 and 2 compliance The result is a neutral, canonical data layer institutions can build on with confidence. FINANCE IS MOVING ONCHAIN Stablecoins, tokenized assets, trading, staking, and lending are growing rapidly. Institutions need a trusted source of truth for onchain financial activity, just as they rely on Bloomberg or DTCC in traditional markets. Raw blockchains cannot serve that role. As AI agents begin transacting autonomously https://x.com/AlliumLabs/status/2019810793324482901?s=20, the requirement becomes even stricter. Agents cannot reason over raw event logs. They need structured data, attribution, condition checks, and auditability. Allium is the read layer that makes onchain finance usable for humans and machines. WHO WE SERVE Allium powers three core personas with the same canonical data foundation: 1. Finance, Accounting, and Risk Teams They need reliable, audit grade answers. They rely on Allium for financial reporting, reconciliation, compliance, risk monitoring, and defensible metrics that can stand up to auditors and regulators. 2. Engineers and Product Teams They need low latency, production ready infrastructure. They use Allium to power wallets, trading systems, payment rails, staking infrastructure, and real time applications that cannot break. 3. Strategy, Research, and Executive Teams They need clarity and insight. They use Allium to understand ecosystem economics, market structure, user behavior, competitive dynamics, and where capital is flowing onchain. And of course...agents 🦞. Our customers and users include Visa, Stripe, G-SIB Banks, Big 4 Accounting firms, BCG, Coinbase, Phantom, Uniswap and cited by the Federal Reserve. What You’ll Learn - How petabyte-scale data infrastructure works - Allium manages 5+ petabytes across every combination of cloud provider x data warehouse (Snowflake, BigQuery, Databricks...) x region. You'll pick up how these systems are designed, where they break, and how to reason about freshness, cost, and correctness tradeoffs between them. - How to build AI-native support - Tickets that feed runbooks; runbooks that support agentic skills; an agentic loop that builds on itself and compounds - You will learn how to build an AI-native support system that scales. - How to manage expectations with institutional customers (banks, asset managers, exchanges, foundations) - What incident management best practices look like in production, how to communicate during a data incident, how to set an SLA you can actually keep, and how to thread the needle when two customers' expectations conflict. - How 100+ blockchains work under the hood - Resolving a ticket often means tracing a number back to raw on-chain data - why a stablecoin supply figure differs between two sources, why a balance snapshot lags, what a reorg does to a table. You'll build genuine depth in EVM, Solana, and the long tail of chains. - How enterprise data delivery works end to end - warehouse-native shares, APIs, Kafka streams, push vs pull. You'll learn to pick the right mechanism for a customer's problem, because half of support is knowing where in the product the answer already lives. - How to run a data quality investigation - verification checks, cross-source reconciliation, and separating "the data is wrong" from "the query is wrong" from "the chain did something unusual." - A path into becoming an Allium Data Wizard https://jobs.ashbyhq.com/allium/6ad02951-721e-48a6-8a95-95a9139393a9, if that's where you want to go. Every Wizard at Allium started on the frontlines; we believe staying close to customers and their use cases is how you learn the data best. This role builds exactly those skills: tracing numbers back to raw on-chain data, debugging SQL at scale, learning protocol mechanics. What You’ll Do - Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka) - Mapping customer issues to where the solution exists in Allium. Be it a table in the dataset, another delivery mechanism, relevant documentation, another integration pattern (e.g. push vs pull) - Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance. - Collaborate with engineering to investigate bugs, identify patterns, and ship fixes. - Develop internal tools and scripts to automate troubleshooting and improve customer response times. - Write clear documentation and knowledge base articles for customers and internal teams. - Partner with the GTM and product teams to translate customer pain points into actionable insights. - Participate in daily syncs to discuss ongoing issues, progress, and improvements. - Synthesize all of the above into an AI-native system that builds leverage. - Triage and prioritize incoming issues against customer SLAs — distinguishing a P1 data incident for an institutional customer from a routine query question, and sequencing your work so the highest-impact problems get resolved first. What You’ll Bring - Fluency in AI tools, common failure modes and modern practices. - Fluency in SQL - you can confidently write, optimize, and debug complex queries. - Experience providing technical support for a SaaS or data product. - A working knowledge of blockchain data primitives across ecosystems like Solana and EVM chains. - Familiarity with APIs, data connectors, and ETL tools. - Comfort with scripting or automation in Python, Bash, or similar languages. - Strong understanding of Linux environments and command-line tools. - Excellent communication and documentation skills — you can explain complex concepts simply. - A proactive, empathetic approach to customer relationships. - The ability to work independently and take full ownership of issues from report to resolution. Bonus Points - Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools. - Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.). - Experience in debugging API or integration issues across cloud environments. - Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.). - Experience with message queues and event buses (Google Pubsub, Kafka etc) DON'T TAKE OUR WORD FOR IT, WHAT OUR CUSTOMERS SAY ABOUT US (HTTPS://WWW.ALLIUM.SO/BLOG#LOVE) https://www.allium.so/blog#love [https://app.ashbyhq.com/api/images/user-content/2f62de56-0dd0-4792-90f8-069c5cb51068/585a3023-4036-4ec0-af76-ed3198f80890/image.png] WHAT SOME COOL PEOPLE HAVE TO SAY ABOUT US: - The Information's Top 50 Startups (https://www.allium.so/post/allium-named-to-the-informations-50-most-promising-startups-of-2025) - Mario Gabriele from The Generalist's Future 50 Startup List: https://www.allium.so/post/allium-named-awardee-of-the-generalists-inaugural-future-50-startups - Tomasz Tungus from Theory Ventures: https://tomtunguz.com/allium/ - Bucky Moore from Kleiner Perkins: https://www.kleinerperkins.com/perspectives/allium-series-a/ OK, NOW FOR SOME TOUGH LOVE. HERE ARE THE VALUES WE STRIVE FOR AT ALLIUM: - Obsessiveness - The best people at Allium cannot put a problem down once they pick it up. We care more about the work than is strictly rational. Institutions trust us because our data is right. Right means caring about the small things. The decoded contract that ships with one wrong field. The label that is 99% accurate but wrong on the address that matters. The query that runs in 4 seconds when it should run in 400 milliseconds. Most companies tolerate these. We do not. Obsessiveness shows up as depth of care. It is not measured in hours worked or visible effort. You should feel something physical when work ships half-right. That instinct is what we hire for. - Pro Athlete Mindset - Consistency. Day in and day out, in pursuit of excellence. A win yesterday does not guarantee (or even imply!) a win tomorrow. I hope anyone who supports a failing sports team will feel the pain (cough Man United fans) of inconsistency - Figure It Out & Extreme Ownership - Every day is unexplored territory. There are new engineering frameworks, new legal docs, new compliance, new sales, new regulations, and new operational procedures every single day. If you don’t know it, learn it. If you can’t learn it, find someone or a product that does it. If you can’t find someone, find someone who can find someone. It is never a lack of resources, but lack of resourcefulness. - High Agency - (One of) the highest commonalities between all successful people is their responsiveness. Most successful billionaire CEOs still reply to emails within minutes (within working hours). And when you reply, respond fast with effective solutions - and even better, resolutions. If you’re looking for a superpower, you can’t go wrong with responsiveness. Well of course this doesn't make sense when you're an engineer coding in flow, but in general high agency of problem solving gets one very far in life - Leading from the Front - No one is going to listen (and adopt) your suggestion unless you lead by example. It’s one thing to say We need to do XYZ this better & it’s another thing to build an MVP and say “This is the way we should do things”. The proof of work and momentum goes a long way. - Strong Opinions On the Future (loosely held) - It is okay to be wrong, but what is not okay is not to have an idea of how a better future should be. Alliumites take pride in trying to improving everything about the company all the time. - Sense of (Allium) business smell - There are number of folks who live to eat at Allium, but the Allium smell we are talking about is that we love folks who naturally want to know why and how the work they are doing builds leverage for their teammates and also relates to the business goals ABOUT THE TEAM We invite people of all backgrounds (https://www.allium.so/about). We have engineers who learnt coding much later in life, who learnt coding on the side, we have engineers who are still in school and we also have engineers who went to the top schools (CMU, Stanford, UIUC, UPenn, Oxford, NUS, Cornell), all are welcome if one comes in with a curious mind and an infectious work ethic. [https://app.ashbyhq.com/api/images/user-content/2f62de56-0dd0-4792-90f8-069c5cb51068/68e40347-6f06-4fcd-a99a-68f539058433/allium%20team%20montage.jpeg] [https://app.ashbyhq.com/api/images/user-content/2f62de56-0dd0-4792-90f8-069c5cb51068/1d38ca35-e23a-4c10-9a8f-8a79993c8cb3/image.png] ADMINISTRATIVE BENEFITS - Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents - Ownership - Meaningful early-stage equity. Every full-time employee receives a stock option grant so you can share directly in Allium's upside - Time off - Flexible, trust-based paid time off. We encourage people to take the rest they need. In every country we hire, our policies meet or exceed local statutory vacation requirements - Retirement - Company sponsored 401(k) plan in US so you can save pre-tax for the long term Note: The sun never sets on Allium - we hire from any geographical location as long as you are willing to overlap 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET. We have people based in New York, Seattle, Singapore and Australia. All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium? https://www.allium.so/post/how-allium-got-its-name". Bonus points for the right pronunciation.

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