Director of Product - Mortgage
Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.
Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.
Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.
Help drive growth across our Mortgage BU, one of Ocrolus's largest and fastest-moving segments. You'll partner directly with the VP of Mortgage Product to accelerate execution across the portfolio, owning strategy and delivery for a significant set of products while ensuring customers experience one cohesive product vision. You'll push how AI automates the mortgage workflow while keeping humans in control of the decisions that matter and innovate to create and deliver value end-to-end in the mortgage manufacturing process. Beyond building great products, you’ll raise the bar for product thinking, customer discovery, prioritization, and execution across the Mortgage team.
Why this role?
Mortgage is being rebuilt around AI in real time, and Ocrolus sits at the center of it. This is the rare seat where genuine mortgage expertise meets frontier AI product work, and where the person in it gets to decide how one of the largest financial workflows in the country actually gets automated. You'll own a portfolio that moves the business, work alongside a team that ships at startup speed, and see your decisions reach millions of loans. If you want your fingerprints on the future of lending, not a slide about it, this is where that work happens.
What You'll Do:
- Partner with the VP of Mortgage Product to coordinate priorities across the portfolio and present a unified product strategy to customers and internal stakeholders.
- Own strategy, roadmap, and delivery for a portfolio of mortgage products.
- Drive AI-first automation, across and adjacent to the mortgage manufacturing process, with human-in-the-loop accuracy as the standard.
- Work closely with engineering, AI/ML, and design teams to rapidly ship, measure, and iterate on new capabilities.
- Translate agency guidelines (Fannie, Freddie, FHA, VA, USDA) and lender workflows into real requirements and intuitive product experiences. .
- Partner with Sales, Account Management, Customer Enablement, Implementations, and Marketing to drive successful launches, adoption, and customer value
- Establish strong product management practices, using customer insight, data, and clear success metrics to drive prioritization and decision-making. Own the metrics that matter, adoption, accuracy, ROI.
What You'll Bring:
- 8+ years in product, much of it building mortgage or mortgage-tech products (POS, LOS, origination, underwriting automation, income/doc verification, or agency integrations).
- Deep mortgage fluency: the loan manufacturing process, agency guidelines, underwriting and operations workflows, and what lenders and underwriters actually struggle with.
- A builder who ships, fast and to a high bar. You prototype with engineers rather than write specs from a distance, and you move with urgency without cutting the corners that matter.
- Hands-on AI/ML experience, ideally in lending, document processing, or underwriting.
- A track record of products lenders use at scale, with measurable impact.
- Grit and ownership: you push through ambiguity, take outcomes as yours, and drive them without being told.
- Intellectual curiosity: you dig into how things work, question assumptions, and keep learning.
- Cross-functional leadership: you align engineering, ML, ops, and GTM, and you've mentored or managed PMs (or are ready to).
Nice to Have:
- Certified Mortgage Banker (CMB) or equivalent.
- Encompass / ICE, Fannie Mae DU, Freddie Mac LPA, or ULDD experience.
- Time at a modern mortgage-tech or AI-lending company.
- Experience shipping to mortgage lenders as customers.
Note:
The full-time salary range for this role is $220,000 + variable + equity + benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location.
Disclosure as required by N.Y.C. Admin. Code §§ 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City.
Life at Ocrolus
We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.
Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence
We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.
We look forward to building the future of lending together.
Senior Business Systems Engineer, AI & Automation
Who We Are
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
About the Role
Inspiren is building one of the most ambitious AI-native companies in digital health, and we are looking for someone to help us work like it. As our Senior Business Systems Engineer, AI & Automation, you will own two halves of the same problem: the core business systems Inspiren runs on: Salesforce and NetSuite, and the intelligent automation layered on top of them. You will administer those systems well, keep their data trustworthy, and build the agent workflows that let the business do more without adding headcount. The person who takes this role will define how Inspiren operates at scale for years to come.
Most automation roles inherit someone else's CRM and are told to work around it. Here you own the system of record and the automation on top of it, which means you can fix problems at the root instead of building workarounds on a broken foundation.
What makes this role different from a typical business systems job is the coaching mandate. You will bring specialist-level knowledge of agentic workflow design, but your real measure of success is whether the teams you partner with can eventually solve their own automation problems. That means knowing when to build, when to advise, and when to step back so others can grow. Strong technical judgment and strong relationship skills are both required here. One without the other will not work. And the stakes are meaningful: the workflows you build support care for real seniors in real facilities, not abstract enterprise productivity.
What You'll Do
Design & Build: Design, build, and own production-grade automation and agent workflows using Salesforce Flow, NetSuite workflows and saved searches, Claude, Slack, Linear, and Notion, running the full project lifecycle from discovery and scoping through launch and ongoing iteration.
Data Integrity & Governance: Own data quality in both systems of record: deduplication, record ownership hygiene, field-level validation, and the accuracy of the revenue and pipeline metrics leadership reports on. Enforce data governance and PHI boundary standards across all automations, ensuring workflows comply with HIPAA requirements and Inspiren data policies by design, not as an afterthought.
Release & Change Management: Run disciplined change management for both platforms — sandbox-first development, documented change requests, tested releases, rollback plans, and version control so configuration is auditable and no change is locked to its original author.
Business Systems Administration: Own day-to-day administration of Salesforce and NetSuite — users and licenses, profiles, roles and permission sets, objects and fields, page layouts, record types, validation rules, approval processes, reports and dashboards. You are the accountable admin for both platforms, not a ticket-taker in front of a vendor.
Quote-to-Cash & Systems Integration: Build and maintain the integrations that connect the commercial and financial stack — Salesforce to NetSuite, plus HubSpot, Slack, Notion, and Linear — so opportunity, order, invoice, and revenue data stay consistent across systems without manual reconciliation.
Discovery & Prioritization: Partner with stakeholders across RevOps, Finance, Sales, Product Support, Clinical Support, Marketing, Implementation, TechOps, Product, Design, and Engineering to identify high-value automation and systems improvements, and maintain a single cross-functional roadmap covering both business systems work and AI initiatives, keeping team leads aligned on priorities and sequencing.
Strategy & Best Practices: Act as an internal thought partner on business systems architecture and AI automation strategy — knowing when a workflow deserves automation, when a process should be fixed instead, when configuration beats code, and setting best practices for responsible AI usage across the org.
Prompt Engineering & Evaluation: Engineer reliable system prompts and agent configurations for Claude-based automations, with a disciplined approach to testing and evaluating agent behavior before and after production deployment.
Documentation & Lifecycle: Produce clear playbooks and system documentation so teams can understand and extend what you build, and so the next admin can pick up the platform without archaeology.
Coaching & Enablement: Upskill team members across functions on both the business systems and the AI tooling, building their ability to solve their own problems, and drive genuine adoption through hands-on coaching and change management.
Toolset Ownership: Evaluate new platforms, maximize the value of existing tools, and own selection decisions as the stack grows.
Impact Measurement: Track and report the measurable business impact of your work: time reclaimed, error rates reduced, throughput improved, data quality up.
What You Bring
Experience: 4+ years in business systems, technical operations, revenue operations, workflow automation, or a comparable systems role at a tech company, with clear accountability for measurable outcomes, not just delivering projects.
Hands-on Salesforce administration depth: you have been the accountable admin for a production org — permission sets and sharing models, custom objects and fields, Flow Builder, validation rules, approval processes, reports and dashboards, sandbox-to-production deployment. Salesforce Administrator certification or equivalent demonstrated experience.
ERP administration experience: hands-on NetSuite administration — roles and permissions, custom records and fields, saved searches, workflows, and the reporting layer. Deep experience with a comparable ERP plus a credible plan to ramp on NetSuite will be considered.
Quote-to-cash fluency: you understand how an opportunity becomes an order, an invoice, and recognized revenue, and where that chain typically breaks between CRM and ERP.
Data hygiene and migration chops: you have cleaned up a messy org — bulk data operations, deduplication, ownership reassignment, mass updates — and you do it carefully, with backups and a rollback path.
Specialist-level agentic workflow knowledge: you have built multi-step systems with real integrations, conditional logic, and error handling using Claude, Zapier, n8n, Slack, Linear, Notion, and Salesforce. You know their capabilities and limits intimately.
Prompt engineering fluency: you design and iterate on system prompts and agent configurations to get reliable, predictable behavior from LLMs, and you have a methodology for evaluating agent outputs and catching failure modes before they reach production.
Technical fluency, whether from a software engineering background or built through hands-on practice: you read API docs, understand data structures and payloads, debug integration failures, and pick up unfamiliar platforms without hand-holding.
A track record of building trust with non-technical stakeholders, especially in Finance and RevOps: you ask good questions, translate tradeoffs clearly, and drive adoption without requiring top-down mandates.
An AI-native working style: AI tools are core to how you work, not a feature. You can describe specific agent systems and AI workflows you have designed, what failed, and what you built next.
A coaching instinct: you get more satisfaction from a team member building their first automation independently than from solving it for them. You have helped non-technical people level up before and know how to make complex tools feel approachable.
Sound data governance judgment: you think naturally about PHI boundaries, HIPAA requirements, segregation of duties in financial systems, and responsible automation design, and you would never route sensitive data through a workflow without understanding where it goes and who can see it.
Bonus Skills
Salesforce Advanced Administrator or Platform App Builder certification; NetSuite Administrator or SuiteFoundation certification.
Scripting depth in either platform: SuiteScript, or the ability to read and debug Apex and SOQL even if you do not write it day to day.
Experience with iPaaS or integration middleware — Celigo, Boomi, Workato, MuleSoft — connecting CRM and ERP.
CPQ, billing, or revenue recognition tooling experience.
Familiarity with LangChain or similar agent orchestration frameworks for multi-agent architectures.
Hardware or physical-product business model experience: inventory, RMA, and supply chain data in an ERP.
Experience at a growth-stage company building workflows before the playbook existed.
What You’ll Get
At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
Competitive Compensation — A strong base salary and variable compensation where applicable.
Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
For U.S.-Based Employees
Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
Don’t meet every qualification?
Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
Director of Embedded Systems Engineering
Who We Are
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
About the Role
We are seeking a visionary Director of Embedded Systems Engineering to serve as the strategic architect of our firmware organization. In this leadership role, you will hold full authority over the technical roadmap, team scaling, and operational processes for all Inspiren embedded systems. You will not simply manage existing headcount; you will strategically build a high-performance department capable of delivering complex, connected solutions across R&D, NPI, and sustaining engineering. You will be the primary driver of integrating AI-augmented engineering workflows to accelerate development cycles and set the global standard for how we collaborate with our JDM partners.
What You'll Do
Strategic Team Building: Own the organizational design and long-term hiring strategy for the embedded systems team. You will proactively identify talent gaps and build a culture of accountability, technical excellence, and collaboration.
Process Architecture: Define the methodologies for modular, testable, and hardware-flexible platforms. You will establish the comprehensive technical playbooks, coding standards, and architectural expectations that govern how work is performed.
AI-First Engineering Evangelism: Act as the lead expert and educator on the integration of AI tools within the firmware lifecycle. You will identify and implement AI-driven automation for code generation, unit testing, and predictive maintenance to multiply the team's output.
JDM & Vendor Orchestration: Lead the technical relationship with our JDM partners. You will define the specifications and interface points that allow external teams to act as a high-velocity extension of our internal core.
Technical Roadmap Oversight: Provide strategic direction across Inspiren's core technology pillars:
Multi-Modal Perception & Sensing: Oversee the firmware strategy for Radar (mmWave), Optical Perception, and High-Fidelity Audio, ensuring low-latency processing and high-integrity data fusion.
Communication & Protocol Architecture: Architect a robust roadmap for multi-protocol utilization (WiFi, BLE, LoRa, Thread). You will lead the design and optimization of these channels to ensure mission-critical reliability and uptime.
Silicon & Platform Strategy: Manage the long-term roadmap for SoC selection and the "porting pedigree" required to move smoothly between silicon vendors (NVIDIA, MediaTek, Qualcomm, etc.).
Operational Excellence: Serve as the final word on fleet-wide OTA delivery, secure boot processes, and HIPAA-compliant data handling across the entire embedded ecosystem.
Cross-Functional Leadership: Serve as the technical bridge between firmware, hardware, and clinical teams, ensuring a unified systems-level approach to safety and reliability.
What you'll bring
Educational Background: Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
Experience: 12+ years in embedded systems engineering with 5+ years in a senior leadership role. You have a proven track record of building and scaling engineering departments for high-volume, mission-critical IoT ecosystems or sophisticated consumer electronics where reliability, connectivity, and hardware-software integration are paramount.
Technical Skills:
Strategic Systems Architecture: Expert knowledge of the full embedded landscape (MCU-based RTOS to MPU-based Embedded Linux) and expertise in defining high-level architectures for complex, low-power IoT ecosystems involving multi-modal sensing.
AI-Augmented Development: Practical experience implementing AI-driven CI/CD pipelines and LLM-assisted tools to accelerate the firmware lifecycle while maintaining code quality.
Global Resource Management: Demonstrated success managing JDM/ODM partnerships in Asia through clear technical documentation and rigorous quality accountability.
Protocol Mastery: High-level expertise in designing and optimizing wireless communication channels and networking stacks for ultra-reliable IoT performance.
Perception Hardware Oversight: Comprehensive understanding of firmware requirements for mmWave radar, optical sensors, and VoIP/WebRTC audio stacks.
Security & Compliance: Mastery of the firmware development lifecycle (SDLC) including secure boot, encrypted telemetry, and HIPAA-compliant data handling.
Leadership Traits: Excellent verbal and written communication skills with the ability to influence executive leadership and pivot strategies to meet 1-year and 2-year business goals. Start-up experience is a plus.
What You’ll Get
At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
Competitive Compensation — A strong base salary and variable compensation where applicable.
Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
For U.S.-Based Employees
Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
Don’t meet every qualification?
Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
Staff Product Manager, Perception Hardware & Systems
Who We Are
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
About the Role
We are seeking a Staff Product Manager, Perception Hardware & Systems, to own Inspiren’s connected system of systems. This role will unify our current hardware and all future devices. Embedded within our hardware and embedded teams, this is a deeply technical senior PM role sitting at the intersection of hardware engineering, embedded, software, and data.
You will define system-level requirements and trade-offs across hardware, embedded, and software so that communities experience a seamless, clinically effective safety system. You will lead discovery on new and existing hardware types, partnering with hardware and commercial teams to evaluate sensing technologies and device configurations, assess technical feasibility and regulatory constraints, and tie recommendations to business expansion opportunities. You will own the access criteria across all development phases, from PRD kick-off through concept, EVT, DVT, PVT, and mass production and be accountable to how the hardware shows up in the world. You will be responsible for the end-to-end implementation process and experience, inclusive of software.
This is a high-ownership, high-visibility role. You will be the connective tissue between hardware, embedded, software, AI, and our implementation teams. Your work directly affects resident safety in the communities we serve, and your decisions will define how Inspiren’s system of systems evolves. This role reports to the Head of Product.
What you’ll do
Own the System of Systems: Define and maintain system-level requirements across all current hardware and future devices. Serve as the authoritative voice on how devices collaborate, communicate, and fail gracefully together.
Champion the Voice of the Customer: Build and maintain a deep, data-informed understanding of operators, community executives, residents, families, and frontline staff, and use it to define requirements, prioritize trade-offs, and validate outcomes.
Lead discovery on new and existing hardware types: Partner with hardware, software and commercial teams to evaluate sensing technologies and device configurations, assess technical feasibility and regulatory constraints, and tie recommendations directly to business expansion opportunities (e.g., new product SKUs, market expansion opportunities and new verticals, and stronger unit economics).
Define Hardware Phase Success: Define what success looks like from PRD kick-off through Concept, EVT, DVT, PVT, and mass production. Translate end user needs, unit economics, business and clinical goals into clear requirements for each phase, and ensure teams stay aligned on the product outcomes we’re driving toward at every milestone.
Lead Cross-Functional Strategy & Execution: Communicate effectively across the entire company, tailoring depth and framing for commercial, implementation, operations, and engineering teams.
Partner with Implementation: Work closely with the implementation team to translate real-world deployment constraints into product requirements. Own the end-to-end implementation experience, including software.
Drive AI-Powered Product Development: Use AI daily as a multiplier: from the moment discovery kicks off through to post launch iterations.
Qualifications
7+ years of product management experience with deep ownership of hardware-enabled systems, including hardware, embedded systems, and hardware-software integration.
End-to-end ownership of defining success for hardware development: accountable for launching profitable new SKUs and for setting success criteria, system-level requirements, and cross-device trade-offs from PRD and concept through EVT, DVT, PVT, and mass production.
Strong technical foundation in perception and sensing technologies (cameras, radar, thermal, BLE beacons, audio) and ability to translate real-world functionality into complex cross-device system requirements.
Proven ability to define willingness to pay and build a detailed cost model for a multi-device hardware network, including COGS with full BOM and target gross margin, and to use this model to inform trade-off decisions.
Proven ability to work fluently with hardware, embedded and software engineers on technical requirements, constraints, and system-level trade-offs—you can hold your own in a schematic review or an embedded debug session.
Strong written and verbal communication skills, with the ability to produce clear, durable system requirements, technical PRDs, and trade-off analyses for both engineering and leadership audiences.
Bonus Points
Experience with safety-critical or regulated device environments (UL2560/UL 1069, FDA, FCC, or medical device standards).
Experience in healthcare, senior living, or clinical settings where reliability, privacy, and trust are paramount.
Familiarity with AI/ML applied to on-device sensing data, telemetry anomaly detection, or perception pipelines.
What You’ll Get
At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
Competitive Compensation — A strong base salary and variable compensation where applicable.
Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
For U.S.-Based Employees
Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
Don’t meet every qualification?
Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
VP, Support
Who We Are
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
About the Role
Inspiren is at an inflection point. We are scaling rapidly, expanding into new businesses and adjacent markets, and raising the bar on how we proactively serve and enrich customer experiences. This is a senior leader who will define what a world-class contact center looks like for a company that sells and operates systems (hardware & software) in the senior living space, at scale.
This leader will inherit a foundation of an existing product support capability which focuses on resolving customer issues and build significantly beyond this. That means getting ahead of issues before they surface, driving solutions to our products to mitigate customer concerns, scaling operations for new and complex environments, and bringing a strategic perspective to a function that touches all aspects of the company. This role reports directly to the COO and is a critical executive hire to the next phase of the company.
What You'll Do
Own the support function end to end. Set the strategy and vision for product support across Inspiren's hardware and software ecosystem. Define the metrics that matter, build the infrastructure that links across our corporate systems and scales, and drive the cross-functional relationships that turn support insights into upstream improvements.
Build for new business. Design and build the operational backbone for Inspiren's expansion into new markets and care settings. This includes standing up a world class contact center operations from scratch: call routing logic, triage workflows, and escalation protocols for environments with centralized on-site support and routing. You will architect the systems that make this work reliably and at scale.
Get ahead of problems before they occur. Use systems performance and failure data to identify patterns, anticipate issues, and drive proactive action. Establish the monitoring and alerting infrastructure that shifts the team from reactive response to early detection.
Implement AI and automation meaningfully. Be the thought leader on leveraging AI in the next evolution of contact center operations, including agentic-AI, to automate customer service, enhance agent productivity, analyze interactions in real-time, while increasing the overall efficacy, accuracy, and efficiency of all contact center workflows and systems.
Be a strategic voice at the leadership table. This role is not just about running a team well. It requires understanding the why behind the work, translating operational signals into business insight, and helping shape how Inspiren thinks about the customer experience at scale. This is especially critical in how we balance customer needs to customer wants and how such voices are being translated back into product development and enhancement.
Lead and develop a high-performing team. Build capacity through coaching, clear ownership, and a culture of operational excellence. Raise the bar across the organization.
About You
Must have:
10+ years in Customer Service, Contact Center Operations, Product Support Operations, or a related function, with 5+ years in a senior leadership role
Experience building and leading support at a world-class company where hardware and software are inseparable
Experience standing up or running contact center or call center operations, including call routing, triage, and escalation management
A track record of implementing AI and automation into support workflows: not evaluating vendors, but shipping and operating
Proven ability to lead a function through transformation; you have taken something that worked at one scale and rebuilt it for the next
Strong strategic instincts; you understand the why, you use data to drive upstream change, and you know how to bring leadership along
Nice to have:
Experience in a start-up environment and large-multi-national companies: understand what good looks like but comfortable driving work in a hyperscaling environment.
Background in a consumer, customer-centric environment where contact center success directly impacts company brand.
What You’ll Get
At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
Competitive Compensation — A strong base salary and variable compensation where applicable.
Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
For U.S.-Based Employees
Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
Don’t meet every qualification?
Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
Implementation Manager - West Coast Preferred
Who We Are
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
About the Role
As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.
What you’ll do
Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.
About you
Bachelor’s degree in engineering, information technology, or a related field
A minimum of 5 years' experience in an implementations, project management, or professional services role.
Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
Know-how of lean tools/methodologies.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
Ability to travel up to 80%, on short notice, and as needed for customer engagements.
What You’ll Get
At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
Competitive Compensation — A strong base salary and variable compensation where applicable.
Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
For U.S.-Based Employees
Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
Don’t meet every qualification?
Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
Staff Software Engineer - Backend
Who We Are
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
About the Role
Inspiren is on a mission to build a world where technology augments and empowers human care. As a Software Engineer on our Intelligence & Integrations team, you will be a key player in this mission. You'll work on the core systems that enable our platform to ingest, process, and make sense of real-time data from our hardware devices to deliver on our promise to improve healthcare outcomes and quality of life. Your work will directly impact our ability to scale, from enhancing our data pipelines to building resilient integrations with our customers' Electronic Health Record (EHR) systems. You'll be a key driver in turning raw data into actionable insights for our users.
What You'll Own
Architecture & Scalability: Partner with engineering leadership to evolve our core data models and APIs, transitioning from our current point-to-point architecture to a more resilient, event-driven system.
Technical Excellence: Drive a culture of delivering reliable and scalable solutions. You'll be a key voice in defining best practices for integration and end-to-end testing to improve our development velocity and system stability.
Customer Integrations: Lead the development and maintenance of integrations with third-party systems like EHRs. This includes building clean, well-documented APIs and ensuring our systems can reliably communicate with a diverse range of external platforms.
Mentorship: Mentor and elevate other engineers on the team, particularly in the areas of distributed systems, AWS best practices, and secure development.
What You Bring
Experience: You have 8+ years of experience in backend or full-stack development, with a strong background in building scalable, cloud-native applications.
Cloud: Deep expertise with AWS infrastructure, including serverless technologies (Lambda, Fargate), message queues (SQS/SNS), and data services (Kinesis, DynamoDB, RDS).
Programming: Proficient in TypeScript and Node.js. Experience with React is a plus.
Databases: Experience with both relational databases like PostgreSQL and NoSQL databases like DynamoDB.
Data Models: A strong understanding of data modeling principles and their application in building scalable and performant APIs.
AI Adoption: You actively use AI coding tools (Cursor, Claude Code) as a core part of how you work. AI usage goes well beyond basic prompting and into automating tasks, long-running processes, and complex integrations.
Problem Solver: You excel at breaking down complex, ambiguous problems into clear, actionable steps. You thrive in a fast-paced environment and are motivated by delivering tangible, high-impact results.
Collaborator: You are a strong communicator, capable of working with product, data science, and other engineering teams to solve real-world business challenges. You believe that great software is built through close collaboration.
Communication: Excellent verbal and written communication skills, with the ability to convey complex ideas clearly.
Adaptability: Comfortable working in a fast-paced, dynamic environment and adapting to changing priorities.
Start-up experience is a plus.
Compensation
At Inspiren, we’re committed to fair, competitive, and transparent compensation. The base salary range of $200,000- $225,000 + equity + benefits listed for this role reflects the range Inspiren reasonably expects to pay across the approved U.S. hiring locations. Actual compensation will be determined using market data for the candidate’s primary work location, along with relevant experience, skills, and internal equity.
We believe great work deserves great rewards. Our compensation and benefits are designed to recognize your contributions and reflect the standards of leading organizations in our field.
Your recruiter will be happy to walk you through the full compensation package, including what your total pay could look like, so you have a clear picture of both the immediate and long-term value of joining our team.
What You’ll Get
At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
Competitive Compensation — A strong base salary and variable compensation where applicable.
Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
For U.S.-Based Employees
Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
Don’t meet every qualification?
Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
Technical Sourcer (Contract)
About Prophecy
The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world’s top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale.
Don’t miss the rocket ship—join Prophecy and build the next data revolution.
About the Role
We’re looking for a Technical Talent Sourcer to help build strong, diverse candidate pipelines across technical and non-technical roles. This role is critical to our hiring success as you’ll be the first point of contact for many candidates and a key partner to recruiters and hiring managers.
You’ll own top-of-funnel sourcing strategy, bring creativity to outreach, and help us continuously improve how we identify and engage great talent.
What You’ll Do
Proactively source candidates across multiple roles using LinkedIn Recruiter, ATS, referrals, and other creative channels
Build and maintain high-quality talent pipelines for current and future hiring needs
Partner closely with recruiters and hiring managers to deeply understand role requirements and ideal candidate profiles
Craft thoughtful, personalized outreach that reflects our employer brand and values
Screen and qualify candidates at the top of the funnel when needed
Track and manage candidate activity in the ATS, ensuring data accuracy and a strong candidate experience
Share market insights, sourcing trends, and pipeline health with the recruiting team
What We’re Looking For
1–3 years of experience in sourcing, recruiting, BDR, or related role
Bachelors Degree
Strong sourcing skills across platforms (LinkedIn Recruiter experience preferred)
Ability to identify and engage passive candidates
Excellent written communication — you know how to personalize outreach at scale
Organized, detail-oriented, and comfortable managing multiple pipelines at once
Curious mindset with a desire to continuously improve sourcing strategies
Comfortable working in a fast-paced, evolving environment
Nice to Have
Experience sourcing for technical or hard-to-fill roles
Familiarity with ATS tools (Greenhouse, Lever, Ashby, etc.)
Experience in a startup or high-growth environment
Interest in employer branding or recruiting operations
Seniority: Junior/Entry Level
Location: This is a US based fully remote opportunity
Compensation: $5,000 per month + Incentives and Bonuses
Benefits and Perks
- Ability to have your fingerprint on an innovative platform
- End-to-end ownership of your projects.
- This is a contract role so it would not be eligible for benefits
*Benefits and perks may vary per country
Our Commitment to Diversity and Inclusion
At Prophecy, we hire for merit and foster an inclusive culture where people from diverse backgrounds can excel and do their best work. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and any other protected characteristics under applicable laws.
Operations Manager (Contract)
About Prophecy
Prophecy is building the next generation AI-powered data prep and analysis platform. Our platform enables business analysts and data teams to transform raw data into reliable, production-ready datasets and insights faster, using modern data infrastructure and AI-driven capabilities. We work with leading enterprises to simplify how organizations prepare, analyze, and operationalize data, while maintaining strong governance, security, and operational control. Our mission is to make it dramatically easier for organizations to turn complex data into trusted insights that drive decisions.
About the Role
Prophecy is looking for an Operations Manager to be the key contributor to the company's operational success. This is an exciting, hybrid role (2-3 days in the San Mateo office) that sits at the intersection of human resources, executive administration, and broader operations. You'll be an important partner to leadership and the wider team, keeping the day-to-day running smoothly while also shaping the employee experience, from onboarding to events and everything in between.
Key Responsibilities
- Managing complex scheduling and calendar coordination for executives
- Leading new hire onboarding, ensuring a smooth and well-organized start for every employee
- Preparing and submitting payroll inputs, coordinating with finance/payroll to ensure accuracy and timeliness
- Planning and executing culture-building events and initiatives that strengthen team engagement and morale
- Supporting the performance review cycle, including scheduling, tracking, and coordinating documentation
- Supporting employee benefits programs, serving as a point of contact for employee questions and enrollment resolving conflicts across multiple stakeholders
- Managing executive email correspondence, ensuring timely responses and follow-through on key items
- Arranging travel logistics, including flights, accommodations, and itineraries
- Planning and coordinating internal and external meetings, offsites, and company events
- Managing offboarding processes, including exit logistics, and documentation
Qualifications & Skills
- 5+ years of experience in an operations or human resources role
- Bachelors Degree in business administration or related field
- Strong organizational skills with the ability to juggle multiple priorities and deadlines
- Knowledge of automation tools and LLM’s such as claude, chatGPT, Gemini, etc.
- Sound judgment and discretion when handling confidential and sensitive information
- Comfort working with calendar, email, HRIS, and payroll tools, and quick to pick up new systems
- A proactive, resourceful, and detail-oriented approach to problem-solving
- Ability to work a hybrid schedule, splitting time between in-office and remote work
Location: Bay Area, CA
What Prophecy Offers:
- Prophecy covers 99% of employee health insurance premiums and 75% for dependents
- Discretionary allowance for cell phone, wifi, gym memberships, wellness, and more
- Flexible PTO
- Professional development allowance
- Company sponsored Long Term Disability and Life Insurance, FSA/HSA, dental, vision
- Ability to have your fingerprint on an innovative product
- End-to-end ownership of your projects.
- Benefits and perks may vary per country
- At Prophecy, we hire for merit and foster an inclusive culture where people from diverse backgrounds can excel and do their best work. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.
Don’t miss the rocket ship, join Prophecy and build the next data revolution!
Senior Customer Marketing Manager
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