This is a fully remote role within the United States.

We’re looking for a product-minded Senior Performance Engineer to improve how our products interact with large, complex healthcare datasets. This role uses Data Science skills to drive Product Experience outcomes, by iterating to improve the performance of our Data Platform.

The work is analytical, and the outcome is practical: a faster, more scalable product. You’ll investigate existing performance problems, anticipate the impact of future product and dataset changes, shipping improvements across the full system—from data architecture and query execution to API request patterns and user experience.

Success in this role means being able to demonstrate outcomes such as:

• A critical filter and data-source combination is now x% faster in production

• An incoming dataset change is expected to increase latency by y%, and we have a mitigation plan before launch

• A product workflow now uses z% fewer ClickHouse resources without compromising the user experience

Responsibilities

• Own performance investigations across the product and data stack, moving from slow queries or poor user experiences to measurable root causes and production improvements

• Design and evaluate data architecture changes

• Partner with Product, frontend, and backend engineers to adapt product behavior to the characteristics of the underlying data through techniques such as request batching, debouncing, caching, pagination…

• Develop representative benchmarks for important combinations of filters, datasets, and product workflows

• Measure query latency, throughput, concurrency, and infrastructure consumption, with particular attention to datastore performance and cost (we use ClickHouse Cloud)

• Evaluate the likely performance impact of upstream dataset changes before they reach production

• Assess future product requests and recommend technical or product approaches that balance functionality, responsiveness, scalability, and cost

• Prototype competing solutions, clearly communicate their tradeoffs, and validate the selected approach in production

• Improve performance instrumentation, monitoring, and regression detection across data-powered product experiences

• Establish reusable patterns and capabilities as the Data Product platform becomes a supporting layer for additional products and teams

What you’ll bring to the role

• 5+ years of experience building and optimizing production data systems, data-intensive applications, or analytical products

• Advanced SQL skills and strong proficiency with Python or another general-purpose programming language

• Experience optimizing analytical workloads in column-oriented databases or data warehouses

• Experience changing how data is organized or stored to improve application performance. Examples may include restructuring tables, precomputing results, changing indexes, or optimizing how data is queried.

• Experience using query plans, profiling, benchmarks, and production telemetry to diagnose performance problems

• Ability to reason across system boundaries, including databases, APIs, backend services, client request patterns, and product interactions

• A hypothesis-driven approach to performance work: define the problem, establish a baseline, test alternatives, and quantify the production result

• A mindset of connecting technical work to user or business outcomes

• Your own product judgment, the ability to identify cases where changing the product experience is more effective than changing the underlying data system

Bonus points

• Experience with ClickHouse

• Experience contributing to data-heavy search, filtering, analytics, or reporting products

• Experience with healthcare specific data types: claims, contract rates, revenue cycle, medical billing, or healthcare pricing experience

Benefits

• Competitive pay with equity options

• Stellar healthcare plan options, including Medical, Dental, and Vision, with FSA, DCFSA, and HSA options

• Company-sponsored disability and life insurance

• Unlimited PTO

• 401(k) with 4% matching

• Fully remote work and flexible working hours

• $750 work-from-home setup budget

• Paid biannual in-person company summits

• Quarterly $150 co-hanging stipend to meet with coworkers

• Monthly $100 health and wellness benefit

• Generous paid family leave

• Annual $1,200 learning and development stipend

About Turquoise Health

Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership.

We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Disability Accommodation Email

Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health

This is a fully remote role within the United States.

We’re looking for an experienced data engineering professional to join us in our mission to eliminate the financial complexity of healthcare. You'll join our Data Science Engineering team to own the data lifecycle of healthcare claims data including ELT/ETL, de-identification, PHI/PII reduction, data quality, observability, and integrations (e.g., APIs, web-optimized data stores).

Responsibilities

• Build and maintain reliable data pipelines that process raw claims data from diverse sources to enriched, standardized formats using tools including Python, SQL, PostgreSQL, Trino, ClickHouse, Airflow, Datadog, and AWS cloud services

• Build automated observability and monitoring into data quality

• Produce privacy-preserving datasets and protect PHI, implementing de-identification and PII-reduction specifications set with Security, Infrastructure, and Product

• Draft technical design and documentation

• Seek and prioritize technical and product feedback from internal customers

• Iterate quickly with an eye towards value

What you’ll bring to the role

• Bachelor's degree or equivalent experience. Non-traditional backgrounds welcome.

• 4+ years developing data models, pipelines, and end-to-end analytical solutions.

• Programming experience in Python and SQL

• Experience with healthcare claims data, such as EDI 837/835 files, researcher datasets (CMS VRDC, CMS Limited Data Set), commercial claims (Komodo, MarketScan), or equivalents

• Advanced SQL including window functions, subqueries, CTEs, performance tuning and indexes

• Data modeling experience in support of diverse OLAP and OLTP workflows. Whether it’s Kimball or One Big Table, you recognize the tradeoffs and know the rules well enough to break them when it matters.

• Comfortable with object-oriented and functional programming patterns, code organization beyond scripts, and debugging workflows

• Experience with ETL/ELT workflows, orchestration(e.g., Airflow), and data engineering patterns (e.g., append-only vs inplace, medallion lakehouse)

• Ability to design data systems with scalability, performance, and cost efficiency in mind, particularly for compute and data-intensive workloads

• Software engineering rigor including automated testing, version control, software and data quality

• Thoughtful use of AI coding agents and LLMs in development workflows

• Comfortable working remotely in a collaborative, technical team

Bonus points

• Revenue cycle and healthcare payments

• Payer-provider contracting

• Experience handling sensitive data in a regulated environment (healthcare, finance, or similar), including practical privacy and de-identification tradeoffs.

• Leadership. Act as both a player and a coach to onboard new contributors.

• Experience with cloud services (AWS S3, EC2, RDS) and cloud fundamentals (object storage, compute, managed services). Alternative providers are okay too (Azure, GCP).

Benefits

• Competitive pay with equity options

• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options

• Company-sponsored disability & life insurance

• Unlimited PTO

• 401(k) + 4% matching

• Fully remote work + flexible working hours

• $750 work-from-home setup budget

• Paid bi-annual in-person company gatherings

• Quarterly $150 co-hanging stipend to meet up with coworkers

• Monthly $100 health and wellness benefit

• Generous paid family leave

• Annual $1,200 learning & development stipend

About Turquoise Health

Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership.

We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Disability Accommodation Email

Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health

This is a fully remote role within the United States.

We are seeking a voraciously curious, systems-minded Founding Product Manager to build our Employer product vertical from the ground up. This is a founding product role: you will define the strategy, ship the first products, and lay the foundation for a durable new line of business serving self-insured employers and the brokers and advisors who guide them. You will be the connective tissue across Turquoise's employer subject-matter experts—holding the product line while pulling their domain knowledge into a coherent, sequenced plan. This role requires deep, first-hand expertise in the direct-to-employer and ecosystem in your own right—its dynamics, incentives, and nuances.

Qualified candidates bring a rare mix of 0→1 product ownership in a complex industry, deep fluency in how employers purchase and manage healthcare solutions, an intense focus on customers and eagerness to engage with them, and the inventiveness to build something where nothing existed before. If you are a systems-thinker who thrives in ambiguity and is passionate about solving complex problems that drive economic change, we invite you to join our dynamic team.

Why this Role Matters

Turquoise has built the most comprehensive picture of negotiated rates and contract data in US healthcare. Employers—and the advisors who serve them—sit at the paying end of that system: they foot the bill for care but have the least visibility into what they're actually buying. Giving them that visibility, and the tools to act on it through steerage, care navigation, and direct contracting, is core to our mission to eliminate financial complexity and rebuild trust in US healthcare. This role owns that expansion end to end—what you build becomes the backbone of an entirely new business unit at Turquoise.

What You'll Do

• Own the 0→1: define the product vision, strategy, and roadmap for the Employer vertical, from first customer conversations through first shipped products and early revenue.

• Be the connective tissue across Turquoise's employer subject-matter experts, translating deep employer and broker knowledge into a concrete product plan—supported by dedicated solutions engineering and flexible engineering resourcing.

• Develop and defend your own point of view on employer ecosystem dynamics—plan design, self-insurance, incentives, steerage, care navigation, and direct contracting—and use it to make sharp prioritization calls.

• Relentlessly drive early-stage concepts through iteration, execution, and enhancement, validating with real employer and broker customers and making the calls that move the vertical forward under uncertainty.

• Turn Turquoise's pricing and contract data assets into products that solve concrete employer and broker problems.

• Facilitate airtight coordination across disciplines within Turquoise—Engineering, Design, GTM, and Solutions—and across key external stakeholders including benefits leaders, brokers, consultants, and TPAs.

• Be the customer's voice: build direct relationships with employer benefits teams and their advisors and bring their reality back into the roadmap.

• Continuously hone industry and subject matter expertise, staying ahead of market trends and regulatory developments (e.g., CAA transparency and fiduciary obligations) so Turquoise anticipates the tailwinds and headwinds in the employer space.

What You'll Bring

• 7+ years of product management experience, with a track record of owning products end to end.

• 5+ years building for the direct-to-employer and/or broker market—you understand the ecosystem from the inside.

• A deep understanding of employer ecosystem dynamics, incentives, and nuances—plan design, self-insurance, steerage, brokers/consultants, and TPAs.

• Demonstrated ability to ship high-complexity, 0→1 solutions in a fast-paced startup environment with rapidly changing priorities.

• Subject-matter credibility in your own right—enough that you can serve as the connective tissue for other employer SMEs.

• A clear track record of growth and increasing scope—impact and staying power, not just tenure.

• Excellent written and verbal communication skills, with the ability to influence and align senior stakeholders both internally and externally.

• Comfort operating in ambiguity, being resourceful with flexible engineering support, and iterating in response to internal and market feedback.

• Bachelor's degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds.

Bonus Points

• Experience building care navigation and/or direct contracting solutions.

• Proficiency with claims and eligibility data.

Benefits

• Competitive pay with equity options

• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options

• Company-sponsored disability & life insurance

• Flexible PTO

• 401(k) + 4% Matching

• Fully remote work + flexible working hours

• $750 work-from-home setup budget

• Paid bi-annual all-company in-person Summits

• Quarterly $150 co-hanging stipend to meet up with coworkers

• Monthly $100 health and wellness benefit

• Generous paid family leave

• Annual $1,200 learning & development stipend

About Turquoise Health

Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership.

We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Disability Accommodation Email

Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health

The engineering team at Chainalysis is inspired by solving the hardest technical challenges and building products that establish trust in cryptocurrencies. We're a global organization that thrives on challenging work and doing it alongside exceptionally talented teammates. Our industry evolves rapidly, and our mission is to build a flexible, AI-driven platform that automates entity resolution, optimizes data labeling pipelines, and creates predictive models that identify illicit patterns before they escalate.

Our data and solutions have been used to solve some of the world's most high-profile criminal cases and grow consumer access to cryptocurrency safely. Now, by pairing the industry's most trusted blockchain data with agents that reason, investigate, and act, we help our customers scale their workflows as the cryptocurrency economy becomes increasingly mainstream.

The Government Systems team within the Investigations group ensures that Chainalysis's most security-sensitive customers can run Reactor reliably in their own environments — including fully air-gapped networks with no internet connectivity. Government Systems owns the critical path from "Chainalysis builds software" to "a government customer is running it." Reactor product teams own their application code, but rely on Government Systems to build the installer, deliver data, manage multi-tenant configurations, and provide the admin interface that customers use to operate the system. The team partners with product engineering across the Investigations group, as well as Security, Compliance (FedRAMP), and Customer Success to ensure that every release is reproducible, secure, and customer-ready.

We are hiring a Software Engineer to join the Government Systems team, building the software that packages, delivers, and manages Chainalysis Reactor for government and high-security customers. This role involves writing Go and Java services, building installer tooling, developing data delivery pipelines, and extending an admin portal UI — requiring you to work across the full stack and deeply understand the constraints of on-premises and air-gapped environments to effectively partner with product teams and compliance stakeholders.

This position requires U.S. citizenship due to applicable government operating requirements.

In this role, you'll:

• Design and develop the software installer — a Go-based CLI that automates provisioning, manifest rendering, image bundling, and end-to-end deployment of Reactor to customer environments, including fully air-gapped networks

• Build and maintain the blockchain data delivery pipeline — the Java services that package blockchain data in the cloud, deliver it to customer sites, and unpack it for ingestion into the on-premises system

• Extend and improve the Admin Portal — a React-based web UI backed by a Node.js server that enables customers to manage users, roles, permissions, and monitor system health on their on-premises installation

• Develop infrastructure as code (Terraform) to provision and manage the AWS-based environments used for development, acceptance testing, and data delivery

• Collaborate with product service teams to integrate their applications into the on-prem deployment platform, defining deployment configurations, resolving environment-specific issues, and designing multi-tenancy capabilities that ensure secure isolation between tenants

• Support FedRAMP compliance requirements by designing audit logging, RBAC policies, package signing, and security hardening into the platform — writing well-tested, well-documented code with unit tests, integration tests, and CI-driven quality gates across Go, Java, and JavaScript

We're looking for candidates who have:

• Proficiency in Java, JavaScript, Go, and Bash for building production software — services, systems-level code, and CLI tools

• Strong working knowledge of Kubernetes — deployments, networking, storage, Helm, and troubleshooting workloads in production

• Comfort working across the stack — from backend data pipelines to a React-based admin UI when needed

• Experience with infrastructure as code, particularly Terraform

• Solid Linux fundamentals (RHEL or similar — networking, storage, process management)

• A strong sense of ownership and effective cross-team collaboration — you write code you're proud to operate, think about failure modes before they happen, and work alongside product engineers who consume the platform and tooling you build

• US Citizenship due to applicable government operating requirements

You might also have:

• Experience building custom Kubernetes operators (Operator SDK or controller-runtime), or with air-gapped and disconnected deployment strategies, OCI registries, and image mirroring

• Experience with data delivery systems — packaging, signing, distributing, and verifying large datasets or software artifacts — and familiarity with Kafka or other event streaming platforms

• Exposure to compliance frameworks such as FedRAMP and their implications for software design (audit logging, RBAC, encryption at rest), or experience designing multi-tenant architecture for secure isolation within shared infrastructure

• Familiarity with React or frontend frameworks for admin tooling, PostgreSQL in production, GitOps tooling (Flux CD, Kustomize, Helm), or interest in the cryptocurrency technology ecosystem

Technologies we use:

• Languages: Java, JavaScript (Node.js, React), Go, Bash, HCL (Terraform)

• Kubernetes: RKE2, Helm, Kustomize, Flux CD

• Cloud provider: AWS (EC2, S3, EBS, VPC, IAM, Lambda, CloudFront)

• Frontend: React, Tailwind CSS

• Monitoring and observability: Prometheus, Grafana, Datadog, Humio

• Database management: PostgreSQL

AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.

AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.

About Chainalysis

Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

The engineering team at Chainalysis is inspired by solving the hardest technical challenges and building products that establish trust in cryptocurrencies. We're a global organization that thrives on challenging work and doing it alongside exceptionally talented teammates. Our industry evolves rapidly, and our mission is to build a flexible, AI-driven platform that automates entity resolution, optimizes data labeling pipelines, and creates predictive models that identify illicit patterns before they escalate.

Our data and solutions have been used to solve some of the world's most high-profile criminal cases and grow consumer access to cryptocurrency safely. Now, by pairing the industry's most trusted blockchain data with agents that reason, investigate, and act, we help our customers scale their workflows as the cryptocurrency economy becomes increasingly mainstream.

The Government Systems team within the Investigations group ensures that Chainalysis's most security-sensitive customers can run Reactor reliably in their own environments — including fully air-gapped networks with no internet connectivity. Government Systems owns the critical path from "Chainalysis builds software" to "a government customer is running it." Reactor product teams own their application code, but rely on Government Systems to build the installer, deliver data, manage multi-tenant configurations, and provide the admin interface that customers use to operate the system. The team partners with product engineering across the Investigations group, as well as Security, Compliance (FedRAMP), and Customer Success to ensure that every release is reproducible, secure, and customer-ready.

We are hiring a Software Engineer to join the Government Systems team, building the software that packages, delivers, and manages Chainalysis Reactor for government and high-security customers. This role involves writing Go and Java services, building installer tooling, developing data delivery pipelines, and extending an admin portal UI — requiring you to work across the full stack and deeply understand the constraints of on-premises and air-gapped environments to effectively partner with product teams and compliance stakeholders.

This position requires U.S. citizenship due to applicable government operating requirements.

In this role, you'll:

• Design and develop the software installer — a Go-based CLI that automates provisioning, manifest rendering, image bundling, and end-to-end deployment of Reactor to customer environments, including fully air-gapped networks

• Build and maintain the blockchain data delivery pipeline — the Java services that package blockchain data in the cloud, deliver it to customer sites, and unpack it for ingestion into the on-premises system

• Extend and improve the Admin Portal — a React-based web UI backed by a Node.js server that enables customers to manage users, roles, permissions, and monitor system health on their on-premises installation

• Develop infrastructure as code (Terraform) to provision and manage the AWS-based environments used for development, acceptance testing, and data delivery

• Collaborate with product service teams to integrate their applications into the on-prem deployment platform, defining deployment configurations, resolving environment-specific issues, and designing multi-tenancy capabilities that ensure secure isolation between tenants

• Support FedRAMP compliance requirements by designing audit logging, RBAC policies, package signing, and security hardening into the platform — writing well-tested, well-documented code with unit tests, integration tests, and CI-driven quality gates across Go, Java, and JavaScript

We're looking for candidates who have:

• Proficiency in Java, JavaScript, Go, and Bash for building production software — services, systems-level code, and CLI tools

• Strong working knowledge of Kubernetes — deployments, networking, storage, Helm, and troubleshooting workloads in production

• Comfort working across the stack — from backend data pipelines to a React-based admin UI when needed

• Experience with infrastructure as code, particularly Terraform

• Solid Linux fundamentals (RHEL or similar — networking, storage, process management)

• A strong sense of ownership and effective cross-team collaboration — you write code you're proud to operate, think about failure modes before they happen, and work alongside product engineers who consume the platform and tooling you build

• US Citizenship due to applicable government operating requirements

You might also have:

• Experience building custom Kubernetes operators (Operator SDK or controller-runtime), or with air-gapped and disconnected deployment strategies, OCI registries, and image mirroring

• Experience with data delivery systems — packaging, signing, distributing, and verifying large datasets or software artifacts — and familiarity with Kafka or other event streaming platforms

• Exposure to compliance frameworks such as FedRAMP and their implications for software design (audit logging, RBAC, encryption at rest), or experience designing multi-tenant architecture for secure isolation within shared infrastructure

• Familiarity with React or frontend frameworks for admin tooling, PostgreSQL in production, GitOps tooling (Flux CD, Kustomize, Helm), or interest in the cryptocurrency technology ecosystem

Technologies we use:

• Languages: Java, JavaScript (Node.js, React), Go, Bash, HCL (Terraform)

• Kubernetes: RKE2, Helm, Kustomize, Flux CD

• Cloud provider: AWS (EC2, S3, EBS, VPC, IAM, Lambda, CloudFront)

• Frontend: React, Tailwind CSS

• Monitoring and observability: Prometheus, Grafana, Datadog, Humio

• Database management: PostgreSQL

AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.

AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.

About Chainalysis

Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

Ocrolus's technology helps lenders make faster, more accurate credit decisions for millions of borrowers — we're hiring a Director of Customer Success to own how every one of those clients experiences our support and implementations.

What you'll own

• Ticket operations: Own end-to-end ticket resolution — time to resolution, accuracy and client satisfaction across all accounts globally
• Implementations: Lead the implementation function, ensuring clients go live on time, on scope and with high satisfaction
• Team leadership: Build, manage and develop a high-performing India-based CS team serving clients across the US, UK and Canada
• Cross-functional coordination: Partner with AM, Product and Engineering to resolve complex client issues and feed insights back into the roadmap
• Process excellence: Build scalable support processes, playbooks and escalation frameworks as Ocrolus grows
• Service delivery scope: Ensure every Ocrolus client receives consistent, high-quality support and implementation delivery — you own the service experience, not the commercial relationship

How we'll measure success

What we're looking for

Must have

• 7+ years in Customer Success, Support Operations or Implementation — with at least 2 years in a leadership role
• Experience managing offshore/India-based teams serving enterprise clients across multiple geographies
• B2B SaaS or fintech background — you understand how software is deployed, adopted and supported at scale
• Proven track record owning SLA-driven support operations — you track resolution time, accuracy and CSAT obsessively
• Implementation experience — you've run or overseen the onboarding and go-live of complex software for enterprise clients
• Ability to operate across multiple product lines simultaneously — breadth over depth matters here
• Excellent communication skills — you'll manage up to the VP of Account management and down to an India-based delivery team

Nice to have

• Experience in lending, fintech, mortgage or financial services software
• Familiarity with document automation, OCR or AI-powered data products
• Experience building CS teams from scratch or through a high-growth phase
• Comfort with data and analytics to diagnose support trends and drive operational decisions

Why this role, why now

• Real ownership: this is not a coordinator role — you own the service experience for all accounts
• Growing team: the India-based team is expanding and new product solutions are actively being built
• New York HQ: work from Ocrolus's New York office with a hybrid setup
• Meaningful work: Ocrolus technology helps lenders make faster, fairer credit decisions for millions of borrowers

Note:

The full-time salary range for this role is around $190,000 + variable + equity + benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location.

Disclosure as required by N.Y.C. Admin. Code §§ 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City.