Site Reliability Engineer
Why qlub
The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.
From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.
We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.
The role
qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Site Reliability Engineer, you'll join the SRE function to ensure our software systems are reliable, scalable, and highly available building tools and automation that improve operational efficiency from day one. You'll work closely with engineering teams to investigate production issues, automate repetitive tasks, improve observability, and contribute to AI-driven operational initiatives, turning frictionless payments into real, dependable growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
What you'll own
Build and maintain monitoring, alerting and observability solutions.
Investigate production incidents using logs, metrics and distributed tracing.
Build automation and internal tools using Python or Go to eliminate operational toil.
Improve system reliability through SLO and SLAs and proactive monitoring.
Lead incident response, RCA and long-term reliability improvements.
Contribute to AI powered operational tooling and automation.
Work closely with engineering teams to improve performance, scalability and resilience.
Who you are
You've done this before in a fast-moving, high-growth environment
You move fast and make strong decisions with incomplete information
You take real ownership and think like an operator, not a coordinator
You're energized by hard problems in payments, hospitality, and customer experience
What you'll need
Bachelor's degree in IT, Computer Science, Engineering or a related field.
2+ years of experience in SRE, App Support, DevOps or L2 / L3 support.
Programming skills in Python or Go.
Experience with Grafana, Prometheus, Datadog or similar observability platforms.
Experience analysing production issues using logs, APIs and tracing tools such as Jaeger / New Relic / Sentry / Gray Logs
Experience with JIRA, CRMs, incident and problem management and ITSM processes.
Excellent communication skills and fluency in English.
Nice to have
Experience building AI Bots, LLMs or automation projects.
Experience building Slack integrations or internal developer tools.
Familiarity with Kubernetes, Docker, AWS, Linux, Git and CI/CD.
Experience with RAG, Vector dbs and Embeddings
Experience supporting fintech, payments or high availability systems.
What we offer
Real ownership over products that impact millions of diners and thousands of restaurants globally
The opportunity to solve challenging problems in payments, hospitality, and customer experience
A fast-moving environment where great ideas quickly become reality
Close collaboration with experienced operators, builders, and industry experts
A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally
Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now.
Business Development Manager ( Amman )
Why qlub
The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.
From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.
We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.
The role
qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Busniess Development Manager, you'll help drive our growth in Jordan Sales: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
What you’ll own
Leveraging your existing network of table-service restaurants and strong sales skills to generate and close new leads
Expanding our user base by onboarding new restaurant partners to the platform
Proactively sourcing leads through various channels, identifying key decision-makers, scheduling meetings, and managing the full sales cycle—from initial outreach to full operational launch
Building and nurturing relationships with restaurant owners, managers, and staff;
Analyzing lead generation and sales performance data to refine our processes and improve key metrics such as conversion rates
Collaborating closely with the onboarding team to ensure a smooth and efficient onboarding experience for new partners
Managing the accounts you close by driving platform adoption, identifying growth opportunities, and promoting new features.
Who you are
• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience
What you’ll need
• Proven experience in F&B sales
• Fluency in English is a must
Nice to have
• Experience in payments, fintech, hospitality tech, or a high-growth marketplace
• Good network in F&B sector
What we offer
• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally
Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now.
Software Engineer, Full Stack
Commercial Counsel, Legal Architect
Overview
At SRAM, the race never stops. Our components are on the bikes that contest the Tour de France, shred world-class terrain, and power riders who refuse to be ordinary. We exist to make cycling faster, more capable, and more exhilarating, and we measure our success one ride at a time. The business moves at race pace. Global manufacturing. Complex supply relationships spanning multiple continents. A sports marketing program that puts SRAM on the world's biggest cycling stages every season. Commercial partnerships that drive the brand and the bottom line simultaneously. A company that moves this fast, at this scale, deserves a dedicated commercial legal function built to match it. This role builds and owns that function. The people who make up SRAM are entrepreneurial by nature and sincere in their motivation. They move fast, they start from first principles, and they rarely take anything as given. That makes the legal work genuinely challenging in the best possible sense. Nothing here is rote. Nothing is routine. The attorney in this role will be a real partner in getting things right without losing the pace. The culture runs on interpersonal trust and integrity. Competing ideas are welcome. Politics and bureaucracy are not. The Commercial Counsel - Legal Architect is a newly created position with a clear mandate: design and build the commercial legal foundation that SRAM's growth requires, then own and operate it at the speed the business demands. That means architecting the contract infrastructure, governing the systems that handle routine volume, and personally leading the complex negotiations that require a skilled attorney, sharp judgment, and the confidence to hold a position under pressure. The counterparties are sophisticated, the deal structures are genuinely complex, and the stakes are real. As the infrastructure matures, so does the complexity of the work. This role does not hand off what it builds. It runs it, scales it, and takes on progressively more demanding commercial challenges as SRAM's global presence evolves. The right candidate is a commercially sophisticated attorney and a genuine problem-solver who is energized by complexity, wants to own something significant, and has no interest in managing something comfortable.
Responsibilities
- Own the Commercial Legal Infrastructure:
- Select, implement, and govern a contract lifecycle management platform that gives SRAM visibility, consistency, and control across its global commercial relationships
- Design self-service workflows that enable business teams to move at SRAM's pace on routine transactions without requiring direct lawyer involvement on every deal
- Build and continuously improve the template libraries, playbooks, clause repositories, and approval frameworks that make legal infrastructure a durable business advantage
- Build the system that treats every signed agreement as the starting line, not the finish: tracking what SRAM is owed, ensuring it gets delivered, and making sure nothing negotiated hard for gets quietly left behind
- Govern AI-assisted workflows that automate commodity legal work and redirect attorney capacity toward the problems that require real judgment
- Drive adoption of standardized tools across global business functions and build the legal literacy that lets teams move confidently without constant escalation
- Lead Complex Commercial Transactions:
- Negotiate and close the agreements that require a skilled attorney at the table: global manufacturing and supply relationships, distribution and channel partnerships, and the sophisticated sponsorship and sports marketing deals that define SRAM's presence in the sport
- Serve as a cross-functional legal problem-solver across sourcing, product development, sales, and marketing, structuring deals that create value rather than simply documenting it
- Bring decisive, well-reasoned positions to the issues that determine outcomes in commercial negotiations: IP ownership, exclusivity, warranty allocation, indemnification, and liability
- Communicate with clarity and authority, delivering legal advice that business leaders can act on and counterparties take seriously
- Support SRAM's global supply chain and trade compliance strategy as the company's manufacturing footprint and regulatory environment continue to evolve
- Build and Own the Commercial Legal Function:
- Work alongside the Director of Legal to establish the processes, relationships, and institutional knowledge that a high-performing commercial legal function requires, then own and operate that function at full tempo
- Capture and systematize the institutional knowledge embedded in SRAM's long-standing commercial relationships, converting experience and relationships into durable organizational infrastructure
- Establish the reporting, escalation, and matter management structures that give leadership confidence and keep legal operations efficient as transaction volume and complexity grow
- Scale the function with the business; as SRAM's global presence evolves, the commercial legal infrastructure and the attorney running it expand with it
Qualifications
- Juris Doctor (JD) from an accredited law school; active bar admission in at least one U.S. jurisdiction
- 7 to 12 years of commercial legal experience; a combination of law firm training and meaningful in-house tenure is strongly preferred
- Demonstrated experience building or significantly improving commercial legal infrastructure, including templates, playbooks, workflow design, or contract management platform implementation
- Strong drafting and negotiation skills across a range of commercial agreement types, including supply, manufacturing, distribution, licensing, sponsorship, and services agreements
- Experience with cross-border commercial agreements and international operations; European commercial law and manufacturing contexts are a meaningful plus
- Genuine enthusiasm for legal technology and AI-assisted workflows, with the systems design instinct to build for scale rather than solve one problem at a time
- Ability to translate legal complexity into clear, direct business guidance that non-lawyers can act on without follow-up
- High initiative and genuine comfort with ambiguity; this role requires a lawyer who generates direction, not one who waits for it
- Commercial mindset that treats risk as something to be managed intelligently, not avoided at the cost of the deal
- WORKING CONDITIONS:
- On-site in Chicago, Illinois; this is not a remote or hybrid role
- Willingness to travel domestically and internationally as business needs require
- Passion for cycling or the competitive sports industry is a genuine differentiator at SRAM
- COMPENSATION:
- Base salary: $175,000, with the potential to reach $225,000 for highly experienced candidates
- Eligible for annual corporate bonus based on company and individual performance
- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; and paid time off
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Trade Compliance Specialist
Enterprise Account Executive
Why qlub?
qlub is transforming the restaurant payment experience with ultra-fast, seamless payment solutions built for today’s hospitality industry.
With qlub, guests can pay in seconds by scanning a QR code — no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, our platform helps restaurants streamline payments, reduce friction, and create a smoother experience for both guests and staff. Even splitting the bill becomes effortless.
For restaurants, qlub is more than a payment tool. We help operators increase table turnover, improve operational efficiency, boost profitability, and unlock valuable guest insights through built-in analytics, instant tipping and reviews, and automated accounting.
We’re a fast-scaling global fintech, backed by Mastercard and Tier-1 global investors, with $72M total fundraised. After scaling rapidly across international markets, we’re now launching and growing our presence in North America.
This is an opportunity to join at a pivotal stage, help shape qlub’s global growth story, and play a key role in building high-performing teams and customer partnerships in one of our most important new markets.
The Role
We’re looking for a driven and entrepreneurial Enterprise Account Executive to help launch and scale qlub’s go-to-market strategy across North America.
As one of our first sales hires in the region, you’ll play a critical role in building qlub’s presence from the ground up. You’ll be responsible for developing pipeline, closing early customers, building strong relationships across the restaurant and hospitality industry, and helping shape the sales motion that will support our growth in the U.S. market.
This is a high-impact, hands-on role for someone who thrives in fast-moving environments, enjoys ownership, and is excited by the opportunity to build. You’ll work closely with leadership, product, and operations to understand the market, shape our messaging, and help restaurant partners unlock better guest experiences, faster payments, and stronger revenue impact.
What You’ll Be Driving
Own the full sales cycle, from prospecting and outreach through to negotiation and close
Build and manage a strong pipeline of restaurant groups, hospitality partners, and operators across North America
Develop outbound and inbound sales strategies tailored to the U.S. market
Educate prospects on qlub’s platform, including Pay-at-Table, Order-and-Pay, Payment Links, and value-added products
Build trusted relationships with restaurant owners, operators, finance leaders, and hospitality groups
Act as the voice of the U.S. customer by sharing market feedback with product, leadership, and operations
Support the creation of early sales playbooks, messaging, pricing feedback, and pipeline processes
Work cross-functionally to ensure a smooth handover from signed customer to onboarding and launch
Consistently meet and exceed revenue targets while operating with speed, discipline, and ownership
What We’re Looking For
Experience in full-cycle B2B sales, ideally within SaaS, fintech, payments, hospitality tech, or restaurant technology
Strong understanding of the restaurant, hospitality, or payments landscape in North America
Proven ability to prospect, build pipeline, manage deals, and close customers independently
Experience selling into restaurant groups, hospitality operators, or multi-location businesses would be a strong advantage
Comfortable selling a multi-product platform using a consultative, value-led approach
Previous experience in a high-growth startup or early-stage market launch environment is highly preferred
Strong commercial mindset with the ability to turn market feedback into clear sales insights
Confident operating in ambiguity, building structure where it does not yet exist, and moving quickly without needing heavy direction
You’ll Thrive Here If You Are
Entrepreneurial and excited by the challenge of building something from zero to one
Self-motivated, target-driven, and highly accountable
A natural relationship builder who knows how to create trust with customers
Commercially sharp, resilient, and comfortable with a high level of ownership
Proactive, resourceful, and willing to test, learn, and adapt quickly
Excited by fast growth, market expansion, and the opportunity to make a visible impact from day one
What We Offer
A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
Competitive salary and stock option equity packages
3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
Learning & Growth stipend
Flexible long-term work options (hybrid)
Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
IT Systems Associate
Overview
IT Operations Assistant SRAM Portugal Are you passionate about IT and ready to make an impact? SRAM Portugal is looking for an IT Operations Assistant to be part of a hands-on, globally connected team, working closely with end users, supporting reliable IT operations, and partnering with international teams in a dynamic, collaborative environment.
Responsibilities
- Install, configure, and maintain hardware and software components, including servers, communication devices, workstations, and peripherals
- Implement predefined IT solutions in alignment with local and global standards
- Document system configurations and maintain up-to-date installation, operation, and user manuals
- Provide end-user support, diagnosing and resolving technical issues in a service-oriented and collaborative manner
- Ensure compliance with safety standards and maintenance plans
- Train end users on IT systems and applications
- Participate in local and international IT projects, working closely with cross-functional teams
Qualifications
- Minimum academic qualification: High School Diploma (12th grade)
- Technical training in Information Systems or equivalent practical knowledge
- Knowledge of Operating Systems and Hardware
- Programming language knowledge is a plus
- Fluency in Portuguese and English, both written and spoken (mandatory)
- Strong communication skills and a collaborative mindset
- Customer-focused, proactive, and results-oriented attitude
- Good analytical and problem-solving skills
- Residence within 30 km of SRAM Portugal (preferred)
- Availability for international travel
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
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