Dave vs. Goliath. We’re Dave.

Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option.

Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most.

The Opportunity

Dave is growing fast and the member base is growing with it. As more people choose Dave over traditional banking, the feedback loop that helps us understand their experience needs to be sharper, more structured, and more connected to the decisions that drive the business. That's what this role builds.

As Sr. Member Experience Manager, you'll own the Voice of Customer program and shape how Dave listens to, understands, and acts on member signals across every touchpoint. This isn't a "compile the feedback" role. You'll be the person translating what millions of members are experiencing into the structured, data backed case that gets in front of Product and Leadership and actually changes things.

The work sits at a real intersection. You'll tie member sentiment to business outcomes like retention, engagement, and revenue, and make the argument that doing right by the member and growing the business are the same goal. At Dave they are. This role is how we make sure that case gets made consistently, on a regular cadence, with the numbers to back it up.

If you want a high-visibility IC role where your work shapes product decisions and your voice carries weight across the org, this is it.

What You'll Do

Voice of Customer Program

You are the voice of the customer within Dave. You own how member signals get turned into something the Dave team can act on. That means pulling input from every customer contact support data, app reviews, social conversations, community feedback, and surveys, including App Store and Google Play reviews and public social conversations. You decide what gets tracked, how it's measured, and when something is significant enough to escalate, including routing anything with reputational or policy circumvention risk to Complaints/Resolve so they can move fast.

You'll build a structured, recurring rhythm for surfacing what matters: real-time visibility into issues and trend shifts as they happen, a monthly deep dive with Research into one specific friction area affecting members, and a periodic review of the biggest unresolved issues that you bring to Product and use to keep Leadership current. Each cycle produces a clear problem statement, not just a data dump, and you keep a running backlog so patterns don't disappear just because they miss a cycle.

The readouts you deliver aren't a complaints list. They're a business case. A spike in a friction category is a churn signal. A recurring drop-off in a core flow means members are transacting less or leaving. You'll tie what you're hearing to the metrics that matter, retention, engagement, revenue, and member growth, and you'll partner with Member Insights and Data Analytics so the signal you're surfacing feeds the classifiers and dashboards the rest of MS&O relies on, not just your own readouts.

Doing right by the member and making the business case are the same argument here. Members who trust the product stay longer, transact more, and tell others.

Product Feedback and Member Advocacy

When member signals point to a product gap, you build the case and bring it to Product in a way PMs can prioritize: a clear problem statement written from the member's perspective, backed by data, with a recommendation behind it.

You're also the member's advocate in the room. That means showing up prepared, defending the friction point with specifics, adjusting when new information comes in, and helping the group reach a better decision because the member's perspective was actually represented. You're not there to report back. You're there to move the outcome.

Dogfooding is part of how you stay credible in those conversations. You'll use Dave's products regularly and test new launches before they go out, so you know firsthand what the experience feels like before members do.

Cross-Functional Work

You'll represent the member's perspective across Product, Engineering, Operations, Marketing, Legal and Compliance, running the recurring syncs with product teams that keep pain points and open issues moving, and helping facilitate the forums where broader member experience initiatives get assigned an owner instead of stalling between meetings.

What You'll Need

• Five or more years in member experience, Voice of Customer, customer insights, or CX with real program ownership

• A proactive and curious mindset with a natural drive to investigate patterns, identify opportunities, and improve the member experience.

• Experience gathering signals from multiple touchpoints, including app store reviews and public social conversation, and turning them into structured, actionable recommendations

• Strong judgment in separating isolated feedback from meaningful trends and determining when deeper analysis, escalation, or action is needed.

• Working fluency with Mode, Looker, or similar tools to independently build and defend a data-backed case

• Comfort leveraging AI tools such as Anthropic, OpenAI, and Gemini to guide research, synthesize feedback, identify patterns, and strengthen analysis.

• Comfort in cross-functional product conversations where you've made the member's case in a PM setting

• Experience advocating for agent-level tools, workflows, and product improvements that reduce friction, improve efficiency, and strengthen the member experience.

• A track record of building trusted relationships and influencing stakeholders across Product, Engineering, Operations, Marketing, Compliance, Research, and Data.

• Strong written communication: clear problem statements, crisp readouts, recommendations that get used

• Confidence speaking up, challenging assumptions respectfully, and calling out the obvious when needed to create clarity or resolve misalignment.

• Strong written and verbal communication with the ability to turn complex findings into clear problem statements, concise readouts, and actionable recommendations.

• The ability to move work forward without direct authority while navigating competing priorities and maintaining cross-functional alignment.

• Strong organizational skills with the ability to document decisions, maintain action items, track owners and deadlines, and ensure follow-through.

Bonus Points

• Experience running a formal VoC or community engagement program

• Background in fintech or consumer financial services

• Familiarity with QA or contact center operations

• Experience in an agile product environment

• Comfort with tools like Mode, Looker, Zendesk, or Rippit (MaestroQA)

Don’t let imposter syndrome get in the way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.

Why you’ll love working here:

At Dave, our people are just as important as our product. Our culture reflects the values that guide who we are, how we work, and what we aspire to be. Daves are member-centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual-first company, team members can live and work anywhere in the United States, except Hawaii.

A few of our benefits & perks:

💚 Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals

💻 Flexible hours and virtual-first work culture with a home office stipend

🏥 Premium Medical, Dental, and Vision Insurance plans

👶 Generous paid parental and caregiver leave

💰 401(k) savings plan with matching contributions

📈 Financial advisor and financial wellness support

🏖️ Flexible PTO and generous company holidays, including Juneteenth and Winter Break

🎉 All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

#LI-REMOTE

The Opportunity

The Community Health Worker (CHW) will support members with complex medical and social needs with managing their own health and wellbeing. CHW will assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences. This is a job focused on Skid Row. Candidates are expected to be comfortable with street outreach in Skid Row and case managing unhoused patients.

What you’ll do

• Manage a caseload of patients. This includes completing assessment forms with them, developing care plans for patients (with patients and clinical teams), and carrying out activities according to the care plan.
• Build rapport with patients with a goal of increasing the likelihood of positive behavior changes.
• Coach patients to minimize risks associated with the identified common health conditions and behaviors.
• Accompany members to medical and social services appointments.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services. Follow up with members and serve as a member advocate.
• Introduce systems to promote self-management & self-efficacy.
• Document information from every encounter in designated information systems.
• Outreach and engage with eligible patients to enroll them into the Akido ECM Program.
• Other duties as assigned.

Who you are

• High School Diploma or equivalent
• Bilingual in English and Spanish strongly preferred
• 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs)
• Ability to work in a dynamic, outdoors environment
• Ability to work independently as well as part of a team
• Ability to prioritize multiple and competing tasks
• Ability to communicate effectively, including articulating one’s own relevant personal experiences
• Excellent oral communication skills, as well as strong interpersonal skills
• Ability to use computers to document information into case management software
• Travel 50-75% – must have a valid driver’s license, automobile insurance and reliable transportation

Compensation:

$28/hr

Benefits

• Health benefits include medical, dental and vision
• Paid sick time in accordance in CA law.
• Accrued paid time off (PTO)

Location: Los Angeles, CA

Physical Demands: Work may include both sedentary office duties and active engagement in the field, requiring walking and standing for extended periods.

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. 

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

About This Role:

At TrueML, digital communication isn't just a back-office utility—it is our core strategic moat and a vital revenue differentiator. As the Sr. Manager, Channel Operations, you will lead and scale the communication delivery engine that connects our platform with millions of consumers. Your critical mission is to transform our email, SMS, and messaging channels into an unshakeable corporate asset. Leading a high-performing team of specialists, you will balance day-to-day operational execution and compliance safeguards with high-level vendor orchestration and client-facing performance advocacy.

What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide

Remote Work, Travel Expectations & Physical Requirements:

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

About the Role

We’re hiring an AI Deployment Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial.

This role owns trial execution from customer and use-case intake through results delivery and handoff into deployment. You’ll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions.

This is not a coordination role. We’re looking for a strong operator who can bring structure to ambiguity, diagnose what is driving performance, and build repeatable systems that make trial operations more consistent, measurable, and scalable.

This role will report to the Director of Agent Operations and is based in New York, NY with a hybrid in-office model.

What You’ll Own

Customer Use-Case Translation

• Partner with Sales and Customer Success to understand each customer’s workflow, use case, success criteria, constraints, and decision-making context.

• Translate ambiguous customer needs into clear operational requirements, workflows, scripts, inputs, quality expectations, and success metrics.

• Identify risks early, including unclear scope, poor input quality, workflow complexity, missing context, AI performance gaps, or operational execution issues.

Performance, Metrics, and Commercial Insight

• Track and improve key trial metrics, including batch completion rate, trial success rate, turnaround time, quality outcomes, and readiness for deployment.

• Use data and operational judgment to understand what is driving performance.

• Distinguish between one-off execution misses and deeper systemic issues across inputs, workflow design, scripting, AI behavior, tooling, quality review, or process.

• Surface crisp, commercially relevant insights that inform customer conversations, expansion opportunities, deployment readiness, and internal prioritization.

Cross-Functional Execution

• Partner with Agent Operations, Product, Engineering, Quality, Customer Success, and Sales to resolve issues that impact trial performance.

• Drive corrective actions across workflows, scripts, inputs, quality review, tooling, automation behavior, and operating processes.

• Escalate thoughtfully and ensure the right owners have the right context to act.

• Ensure customer context, trial learnings, scripts, workflow nuances, quality issues, and operational decisions are clearly handed off to the deployment operator or steady-state owner.

Operating System and AI-Enabled Workflow Buildout

• Create and improve trial playbooks, intake templates, operating cadences, dashboards, runbooks, escalation paths, and handoff processes.

• Use AI tools, automation, and structured workflows to reduce manual effort, improve consistency, and make trial operations more scalable.

• Turn recurring pain points into repeatable systems, templates, prompts, workflows, or tooling improvements.

• Partner with Product, Engineering, and Agent Operations to understand where AI behavior, workflow logic, tooling, or input quality is affecting trial performance.

What Success Looks Like

First 30 Days

• You understand SuperDial’s trial motion, customer use cases, workflow types, internal handoffs, and current operating pain points.

• You have built strong working relationships with Agent Operations, Sales, Customer Success, Product, Engineering, and Quality.

• You understand how trial performance is measured today and where visibility, consistency, or ownership needs to improve.

First 60 Days

• You are independently managing trial execution for a meaningful portion of the sales pipeline.

• Trial intake, tracking, quality review, and stakeholder communication are more structured and consistent.

• You are identifying recurring operational issues and turning them into better processes, templates, metrics, handoffs, and AI-enabled workflows.

First 90 Days

• You are owning trial operations across Sales with limited dependency on others.

• Trial health is measured through clear operating metrics, including batch completion rate, trial success rate, turnaround time, quality outcomes, and readiness for deployment.

• Sales and Customer Success have clearer, more actionable trial results to use in customer conversations.

• Handoffs from trial into deployment are cleaner, with less lost context and fewer preventable execution gaps.

• The trial operations motion is becoming more repeatable, scalable, and insight-driven.

Who You Are

• You are a high-ownership operator who enjoys turning ambiguity into structure.

• You are not an order taker; you clarify the problem, build the plan, drive execution, and communicate progress.

• You make strong decisions with imperfect information and know when to solve, escalate, or bring others in.

• You are structured, metrics-oriented, and comfortable managing multiple moving pieces without losing sight of outcomes.

• You can diagnose performance issues, identify root causes, and separate symptoms from systemic problems.

• You communicate clearly and can translate operational detail into customer, commercial, and leadership-ready context.

• You build trust across functions and work effectively with Sales, Customer Success, Product, Engineering, Quality, and Operations.

• You are comfortable using AI tools and automation to improve how work gets done.

• You raise the quality bar while keeping the work moving.

• You are excited to build systems in a high-growth environment where the playbook is still being written.

What You Bring

• 7+ years of relevant experience in operations, strategy and operations, product operations, implementation, technical solutions, customer operations, consulting, or another execution-heavy environment.

• Experience owning complex workflows, customer deployments, internal systems, operational processes, or cross-functional initiatives end-to-end.

• Experience operating in a customer-facing or commercially visible environment where quality, speed, communication, and outcomes all matter.

• Strong ability to define metrics, diagnose quality or performance issues, and communicate outcomes clearly.

• Demonstrated ability to work cross-functionally across Sales, Customer Success, Product, Engineering, Quality, or Operations.

• Strong analytical judgment and comfort using spreadsheets, dashboards, structured analysis, or operational data to investigate problems and drive decisions.

• Experience using AI tools, automation, dashboards, spreadsheets, or workflow systems to improve operational quality, speed, visibility, or repeatability.

Nice to Have

• Experience in healthcare, revenue cycle management, call center operations, marketplace operations, workflow automation, or other operationally complex environments.

• Experience with AI-enabled workflows, automation, QA/QC systems, workflow tooling, routing logic, or data-heavy operations.

• Experience in implementation, technical customer success, product operations, pre-sales/post-sales solutioning, or consulting.

• Experience in a high-growth startup or scaling environment where processes and systems are still being built.

• Experience partnering with offshore teams, BPOs, vendors, or external delivery partners.

Location

This role is based in New York, NY and follows a hybrid in-office model.

Compensation & Benefits

The base salary range for this role is $165,000–$195,000, depending on experience, skill set, level, and fit. This role is also eligible for equity as part of SuperDial’s total compensation package.

SuperDial offers a competitive benefits package, including:

• Health benefits

• 401(k) plan

• Equity

• Unlimited PTO

• 16 weeks of parental leave

Final offers are determined based on candidate experience, demonstrated capabilities, internal equity, and alignment with SuperDial’s leveling framework.