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Team Lead, Premium Audit
Pie Insurance · United States
Pay
$75k
Setting
Remote
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Team Lead, Premium Audit
United States
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Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
As a Team Lead on the Premium Audit Outreach team, you'll lead a team of auditors and outreach specialists responsible for audit documentation and processing, insured and agent communication, and first and second-tier case resolution. Your role is front-line execution: you set the daily rhythm for your team, coach individuals against quality standards established by the department, and serve as the first escalation point when cases get complex. This role reports to the Premium Audit Director within the broader Premium Audit leadership structure.
How You’ll Do It
Team Leadership and Daily Operations
Manage daily workload distribution and prioritization across audit processing, outreach, and inbound and outbound call workflows.
Monitor team production and quality performance against established scorecard targets, coach team to action based on insights, and escalate emerging risks in a timely manner.
Conduct regular 1:1s with each team member, delivering specific and timely feedback grounded in quality data, production metrics, and skill development.
Document individual performance, provide recognition for progress, and deliver structured feedback for improvement.
Identify team knowledge gaps and connect team members to the training and resources needed to address them.
Maintain production and quality scorecards for your team.
Customer and Cross-functional Coordination
Serve as the primary escalation point for complex insured and agent inquiries; resolve inquiries within scope and route those requiring higher-level review with complete case context.
Identify and communicate insured and agent pain points internally to inform improvements to audit processes, products, and the customer experience.
Manage handoffs between the outreach team and audit review, billing, and customer service teams, ensuring complete case context accompanies each transfer.
Contribute to cross-functional projects and departmental initiatives as a subject matter resource, representing the outreach team's operational perspective and supporting team-level implementation of project outcomes.
Participate actively in process improvement discussions, contributing ground-level operational observations to support initiatives led by management.
Quality, Process, and Continuous Improvement
Review audit documentation and outreach interactions for accuracy, tone, and adherence to established SOPs.
Train team members on Pie's audit and insurance operations platforms; create and maintain SOPs related to system functions and workflow standards as processes evolve.
Recognize patterns in errors or escalations; bring observed trends and proposed solutions to your manager to support process improvement.
Partner with the quality function to translate interaction monitoring data into specific, actionable coaching for individual team members.
Contribute to operational improvement initiatives led by management; support implementation of process and technology changes at the team level, including testing and adoption of new tools prior to broader rollout.
Identify workflow inefficiencies and surface specific, actionable observations to your manager.
The Right Stuff
High School diploma or GED required. Bachelor degree is preferred.
Minimum of 3 years of experience in premium audit is required.
Minimum of 4 years commercial insurance experience is required.
Minimum of 1 year experience working in a leadership role or demonstrated leadership experience is required.
Knowledge of state/bureau specific premium audit rules. Ability to interpret/communicate rules accurately and to cross functional stakeholders. Utilize existing contacts and develop relationships within the industry to assist in progressing Pie's Premium Audit Team.
Intermediate communication (written and verbal) skills, to deliver more complex information effectively.
Developed problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
Intermediate awareness of your own tasks, and how it impacts the team and deliverables
Intermediate leadership skills and some general experience leading work groups or task forces in specific projects.
Detail oriented: Ability to pay close attention to small particulars when working on a task or project. Complete work as flawlessly as possible before moving to the next task. Projects and tasks are high-quality work with little to no errors. Able to review work of others and find errors, inconsistencies and/or trends.
Strong time management skills: skilled in the process of organizing and planning how to divide time between specific activities. Able to prioritize work to meet deadlines and communicate priority of work to others.
Well organized: Use resources efficiently and effectively. Ability to manage time, energy and workspace well and accomplish all assigned tasks successfully.
G-Suite Tools, Collaboration tools (Slack is preferred), Salesforce, Looker, and Insurity is preferred.
The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.
Base Compensation Range
$75,000 - $95,000 USD
Compensation & Benefits
Competitive cash compensation
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
Pie Named to 2025 America's Best Startup Employers
Pie Insurance 2025 State of Workplace Safety Report
#LI-REMOTE
#BI-REMOTE
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Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
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Diabetes
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Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
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Listed by Pie Insurance for a position based in the United States. Employers on this board attest they are hiring domestically.
Director, Premium Audit
Pie Insurance · United States
Pay
$140k
Setting
Remote
Back to jobs
Director, Premium Audit
United States
Apply
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
Under limited supervision, serves as premium audit subject matter expert and strategic leader of the Premium Audit department. Drives departmental transformation and operational excellence through oversight of functional strategy, leadership development, and execution of the new Premium Audit model. Partners with Senior Directors and cross-functional leaders to integrate premium audit strategies with broader organizational objectives while leading the department through its transformation to eliminate backlog and implement next-generation audit capabilities.
How You’ll Do It
Strategic Leadership & Organizational Transformation
Lead Department Transformation: Direct the implementation of the new Premium Audit Playbook, ensuring successful transition from current state operations to the reimagined department structure with professional-level roles
Departmental Strategy Development: Develop and execute comprehensive premium audit strategies that align with Pie's business objectives, contributing to broader organizational strategic planning while maintaining focus on functional excellence
Cross-Functional Collaboration: Partner with Leaders across Underwriting, Product, Technology, and Business Development to integrate premium audit strategy with broader business strategies and operational initiatives
Industry Leadership: Serve as an authority figure in premium audit best practices, staying current with industry trends and regulatory changes while positioning the department as a center of excellence
Change Leadership: Lead departmental change initiatives, ensuring successful adoption of new processes, technologies, and operating models while maintaining team performance and engagement throughout transformation
Department Leadership & Management Excellence
Multi-Level Management: Direct premium audit operations through Senior Managers, Managers, Team Leads, and individual contributors across multiple specialized teams (Premium Auditors, Premium Audit Operations Specialists, and support functions)
Performance Management: Establish and monitor department-wide KPIs and quality standards, ensuring achievement of audit accuracy, customer satisfaction, collection rates, and productivity targets that support organizational goals
Organizational Design: Design, implement, and lead departmental structure changes, role creation, and succession planning strategies that support current transformation and future scaling within the premium audit function
Resource Management & Budget Oversight: Own departmental budget planning and resource allocation, making strategic decisions about technology investments, training programs, and staffing models within approved parameters
Vendor & Partnership Oversight: Manage strategic relationships with external audit vendors, technology providers, and bureau partners to ensure service excellence and cost-effective operations
Premium Audit Operations & Process Excellence
Operational Leadership: Oversee end-to-end premium audit processes across all platforms, ensuring regulatory compliance, quality standards, and continuous improvement within the functional area
Technology & Process Innovation: Lead adoption and optimization of audit technologies and process improvements that enhance departmental efficiency, accuracy, and customer experience
Quality Assurance & Compliance: Ensure comprehensive quality programs, regulatory compliance across all jurisdictions, and successful bureau inspections while maintaining operational excellence
Customer Experience Enhancement: Drive improvements in policyholder interactions and service delivery within the audit function that enhance satisfaction while maintaining audit integrity and compliance
Analytics & Insights: Leverage audit data and departmental analytics to identify trends, process improvements, and insights that inform functional decisions and support business objectives
Leadership Development & Team Building
Leadership Pipeline Development: Coach and develop Senior Managers and Managers to build departmental leadership capability and prepare successors for key roles within the function
Team Development & Capability Building: Establish psychological safety and learning environments that enable teams to develop premium audit expertise and advance within the functional area
Training & Development Strategy: Design and oversee training programs for the new audit model, ensuring team members develop necessary skills for customer-facing roles and advanced audit techniques
Performance Culture: Foster a departmental culture of continuous improvement, professional growth, and results delivery that aligns with Pie's values while driving functional excellence
Talent Management: Create clear development pathways and manage talent retention strategies that support departmental stability during transformation and future growth
The Right Stuff
Education & Experience
Bachelor's degree or equivalent work experience required
10+ years of premium audit, insurance operations, or related industry experience
8+ years Workers’ Compensation experience required
5+ years of progressive leadership experience, with proven ability to lead and scale large, complex organizations
Technical & Industry Expertise
Expert Premium Audit Knowledge: Authority-level understanding of premium audit principles, NCCI systems, state bureau requirements, and regulatory compliance across multiple jurisdictions
Industry Certifications: Professional designations such as CPCU, ARe, FLMI, or equivalent preferred
Technology Proficiency: Advanced skills in data analytics tools and process automation platforms
Regulatory Expertise: Deep knowledge of workers' compensation regulations, bureau requirements, and compliance standards
Leadership & Management Competencies
Strategic Thinking: Mastery in making final decisions on implementation and ensuring operational effectiveness while translating business segment strategy into functional plans and guiding execution
Team Development: Authority-level coaching of teams and team members to develop new methods and solve complex matters, establishing psychological safety for innovation and growth within the function
Collaboration: Mastery in demonstrating interpersonal awareness, building partnership and cooperation, and achieving cross-functional goals with complex proposals and projects
Communication: Authority-level ability in direct and empathetic communication, effectively presenting complex information to diverse stakeholders and fostering open dialogue
Critical Thinking: Mastery in testing and learning, creativity, and relentless commitment to improvement, anticipating and solving highly complex problems within the functional area
Growth Mindset: Authority-level demonstration of curiosity, tenacity, flexibility, and adaptability while leading by seeking to understand and remaining open to change
Operational & Business Skills
Departmental Change Management: Advanced ability to lead functional transformation and manage complex change initiatives within the premium audit area
Process Excellence: Mastery-level skills in process improvement, optimization, and operational design specific to premium audit functions
Financial Management: Strong understanding of departmental budget management, resource allocation, and cost optimization within approved parameters
Customer & Stakeholder Focus: Proven record of enhancing customer experience and stakeholder satisfaction while maintaining operational efficiency and compliance
Complex Problem Solving: Advanced ability to navigate multi-layered challenges within the functional area and develop innovative solutions that support broader business objectives
Communication & Interpersonal Skills
Executive Communication: Highly advanced oral and written communication skills, including presentations to senior leadership and external partners
Stakeholder Management: Advanced ability to build relationships and influence outcomes across diverse internal and external stakeholders
Negotiation: Advanced persuasion and negotiating skills when working with vendors, partners, and internal teams
Emotional Intelligence: Demonstrated ability to remain calm under pressure, manage difficult conversations, and maintain professional relationships during challenging situations
The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.
Base Compensation Range
$140,000 - $180,000 USD
Compensation & Benefits
Competitive cash compensation
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
Pie Named to 2025 America's Best Startup Employers
Pie Insurance 2025 State of Workplace Safety Report
#LI-REMOTE
#BI-REMOTE
Apply for this job
*
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First Name*
Last Name*
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Phone
Country*
Phone*
Resume/CV*
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Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
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Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
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How did you hear about this opportunity?*
Select...
Will you now or in the future require our company to sponsor your employment visa?*
Select...
Are you legally authorized to work in the United States?*
Select...
Address Line 1*
Address Line 2 (Optional)
City*
State*
Select...
Zip Code*
U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)
Select...
How would you describe your racial/ethnic background? (mark all that apply)
Select...
How would you describe your sexual orientation? (mark all that apply)
Select...
Do you identify as transgender?
Select...
Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...
Are you a veteran or active member of the United States Armed Forces?
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Submit application
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