Company

Vector is the contact-based advertising platform, built for marketers, by marketers. Reveal turns anonymous site and ad traffic into named, verified contacts; Target builds always-on ad audiences from that data, so every ad dollar maps to real pipeline, not vanity metrics. We're backed by Y Combinator, SignalFire, and HubSpot Ventures, and growing fast.

Role

Vector is hiring a Head of Customer Success to build and lead the function that helps customers turn contact-level advertising data into measurable pipeline results.

This is a hands-on leadership role for someone who can operate as both strategic partner and builder, owning the post-sale journey (onboarding, adoption, retention, expansion, executive relationships) while standing up the systems and team Vector needs to scale.

Our customers are sophisticated B2B marketing, demand gen, growth, and RevOps teams. They're not just buying software, they're changing how they identify buyers, activate audiences, and connect marketing activity to pipeline. You'll help translate Vector's technology into repeatable workflows, stronger campaign performance, and clear business value, working closely with Sales, Marketing, Product, and Operations along the way.

Responsibilities

• Own the customer lifecycle: Own the post-sale journey (onboarding, adoption, renewals, expansion, and advocacy) from contract signature through long-term growth.
• Build the function: Build the operating model from scratch: segmentation, engagement cadence, playbooks, and systems for a growing customer base.
• Lead strategic accounts: Develop trusted relationships with senior marketing, demand gen, growth, and RevOps stakeholders as an advisor on contact-based advertising.
• Accelerate time to value: Get customers to meaningful usage fast, then close adoption gaps and connect product use to results- match rates, ad waste, pipeline attribution.
• Own retention and growth: Build proactive account plans, spot risk early, and partner with Sales on renewal and expansion strategy.
• Build health & reporting infrastructure: Define customer health indicators and run executive business reviews that tie product usage to pipeline impact.
• Represent the customer internally: Turn customer feedback into input for Product, Marketing, Sales, and Ops, and partner with Marketing on case studies, testimonials, and references.
• Build the team: Hire, coach, and grow a high-performing Customer Success organization as the company scales.

Qualifications

• 8+ years in Customer Success, account management, or another customer-facing B2B SaaS role, including experience building or leading CS at an early- or growth-stage company.
• A track record improving retention, adoption, expansion, and customer satisfaction.
• Comfort as a player-coach, managing strategic accounts personally while building the broader function.
• Strong grounding in B2B marketing, demand gen, digital advertising, ABM, or RevOps.
• A knack for translating technical capabilities into clear workflows and business value for senior stakeholders in complex, multi-threaded accounts.
• Commercial sharpness with renewals and expansion, and an analytical bent.  Comfortable using account and product data to guide decisions.
• Clear, credible communication and the ability to build structure quickly through ambiguity.

Compensation & Benefits

• Competitive base salary and performance-based compensation.
• Meaningful equity ownership.
• Health, dental, and vision coverage.
• Flexible paid time off.
• A foundational role at a fast-growing, venture-backed company, with direct access to Vector's founders and real influence over the customer experience, product direction, and how the company operates.

How We Work

Vector was founded by two former Air Force officers, and that shows up in how we operate: move fast, stay honest about what's working, and cut what doesn't serve customers. We're early stage, still building and figuring things out, so the people who thrive here are comfortable with ambiguity and get real satisfaction from customer wins, not process for its own sake.

If you want a role where every system already exists, this isn't it. If you want to build them, keep reading.

We've Done This Job Before

Vector's founders spent years selling to and working with marketers before building the platform. We understand the pressure our customers face to prove performance, reduce waste, and connect marketing spend to pipeline. Customer Success here isn't reactive account coverage; it's helping customers build a more precise, accountable way to reach buyers.

Outcomes Over Activity

We measure what matters: verified contacts, stronger match rates, more effective activation, less wasted spend, and clearer pipeline impact. Product logins and meeting volume only count when they drive customer value.

Ownership Over Ego

Customer Success, Sales, Marketing, Product, and Operations share responsibility for customer outcomes. We hire experts, give them ownership, and expect them to surface risk early and solve problems without unnecessary process or politics. We care what you've done, how you think, and how you work with others, not where you went to school.

Vector is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

About Vector

Vector is the contact-based advertising platform, built for marketers, by marketers. Reveal turns anonymous site and ad traffic into named, verified contacts; Target builds always-on ad audiences from that data, so every ad dollar maps to real pipeline, not vanity metrics. We're backed by Y Combinator, SignalFire, and HubSpot Ventures, and we're growing fast.

What You'll Do

As an Account Executive, you will focus exclusively on new business. You'll own a defined segment of high-growth B2B companies and be responsible for driving net-new logo acquisition.

This is a disciplined, consultative sales role that requires strong pipeline generation, crisp discovery, and consistent execution. You'll manage multiple active opportunities while maintaining control of your number.

You'll be selling a platform that spans:

• Reveal: website and ad de-anonymization that turns anonymous visitors and ad clicks into named, verified contacts
• Target: signal-driven audience activation that connects contact-level data across the stack and syncs it to LinkedIn, Google, Meta, and beyond

Responsibilities

• Own the full new business sales cycle from prospecting through close, typically $20K–$60K ACV deals.
• Source and build the majority of your own pipeline through self-driven outbound prospecting, while also converting inbound interest, we don't hand you a queue of pre-qualified leads.
• Partner closely with our ABM manager and marketing team, creating a tight feedback loop on which accounts, messaging, and channels are converting so targeting keeps improving.
• Run strong discovery that ties marketing and pipeline pain to measurable outcomes like match rate, cost per engaged contact, ad waste reduction, and pipeline attribution.
• Multi-thread across marketing, demand gen, growth, and RevOps stakeholders, the people who actually own the ad budget and the CRM.
• Maintain tight deal control using MEDDICC discipline and clear next steps.
• Accurately forecast commit deals and proactively surface risk early.
• Deliver tailored demos and compelling business cases.
• Consistently build and maintain healthy qualified pipeline coverage.

Who You Are

• 2–5 years of quota-carrying experience in B2B SaaS.
• Proven track record of hitting or exceeding quota in a mid-market or SMB new business role.
• Strong pipeline creator who thrives sourcing their own opportunities, not someone who needs a queue of pre-qualified leads to be effective.
• Comfortable managing a high volume of active opportunities simultaneously with organization and rigor.
• Strong discovery skills with the ability to quantify impact and build urgency.
• Coachability, competitiveness, and an ownership mindset.
• Experience selling to marketing, demand gen, or RevOps teams preferred.

Our Culture & Sales Ethos

Vector was built by two former Air Force officers on a simple belief: rally around the mission, trust the crew, and cut the guesswork. That ethos runs straight through how we sell, not just what we sell.

We move fast, and we expect a lot from each other. We're also honest about where we are, early stage, building, figuring things out. The people who thrive here are comfortable with ambiguity, allergic to theater, and get genuine satisfaction from real wins.

If you want a role where the systems are already built, this probably isn't it. If you want to be one of the people who built them, keep reading.

We've Done the Job We're Solving For

Our founders sold to marketers for years before they ever built Vector. We hire AEs who've lived deal cycles, not people reciting a script. You'll sell with credibility because you understand the buyer's world, not because you're following a playbook you don't believe in.

Precision Over Pitch

Contact-level, or we don't ship, that's our product bias, and it's our sales bias too. We sell with proof: named contacts, real match rates, real pipeline impact. No inflated ROI stories, no happy ears. Clarity over guesswork, all day.

Mission Over Ego

We debate hard, decide fast, and back the decision together. We hire experts, set a clear number, and let AEs run their territory like owners — no micromanaging, no deal theater. We're team-first: sales, marketing, and product win together, and no one here is a lone wolf.

We're not chasing a boiler room vibe. We believe great sales cultures are built on credibility, curiosity, and consistency, and on turning ghosts into real people, deal by deal.

Vector is an equal opportunity employer. We don't care where you went to school. We care what you've done and how you think.

VGS is the world's leader in payment tokenization.  Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. 

VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity.

VGS is, at its core, a technology company on a mission to build one of the best product engineering teams in fintech. We're looking for a Product Engineer to help extend and evolve the VGS Platform - the foundation that powers payment credential orchestration for the world's largest merchants and financial institutions. This role blends product intuition with deep technical craft. You'll build fault-tolerant, client-facing financial primitives that span our entire customer base, and you'll do it fast, cleanly, and with ownership.

VGS is the world's leader in payment tokenization.  Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. 

VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity.

VGS offers a comprehensive suite of solutions, including a composable Card Management Platform, a PCI-compliant Vault, and advanced network value-added services such as Network Tokens, Account Updater, and Card Attributes. Our innovative technologies empower businesses to boost revenue through higher authorization rates, reduce fraud, and streamline operations—all while seamlessly integrating with existing tech stacks.

At VGS, we're not just securing payments—we're empowering businesses to unlock new possibilities in the ever-evolving payment landscape.

As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You'll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy. You will lead cross-functional tasks specific to client needs, develop a deep understanding of each customer's industry and use case, and tailor growth strategies for mutual partnership and improved business outcomes.

• Manage a portfolio of existing top-tier and strategic customer accounts.
• Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
• Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
• Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals. 
• Empathize with every aspect of our customer’s experience, from onboarding to renewal.
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
• Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
• Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
• Represent the voice of the customer across the organization to inform our sales process and product roadmap.
• Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
• Assist in workshops to help customers leverage the full value of VGS solution.

• 4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions 
• Experience growing an existing account base, comfortable with pitching new products and negotiating 
• Experience in maintaining a minimum of 95% renewal revenue to minimize churn 
• Drive new business growth through greater customer advocacy 
• Experience working with complex, multi-divisional, multi-geographical customers 
• Experience driving process improvement and building new processes in a startup environment 
• Strong leadership, project management, presentation skills and a bias for action 
• A high-degree of empathy, impressive executive presence, and communication abilities 
• Ability to create structure in ambiguous situations and design effective processes 
• Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams
• Experience with tokenization, payment processing, cryptology, and security products highly desired 
• Out of the box thinker that thrives in a fast paced startup environment
• Travel required 
• BA/BS preferred