Assistant Property General Manager
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
\nThe Assistant Property General Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Resident Experience Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. This role will report directly to the Community Manager.
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Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience.
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Accurately enter all approved bills into the property accounting system scan all invoices to the community’s data drive, and submit them to accounting for processing.
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Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents.
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Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease termss to maximize revenue.
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Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.
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Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.
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May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals by greeting prospective residents face-to-face, gathering information about the prospect, showing ready apartments and models,, assisting the prospective resident in completing the rental application and credit verification, and closing lease by obtaining required payments and security deposit.
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Participate and assist team efforts to elevate resident experience and maximize building revenues..
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Act as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices.
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Bachelor's Degree or equivalent experience preferred
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3-5 years of related experience required
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Experience in Class A high-rise multifamily residential required
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Management and/or leasing experience preferred
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Experience with sales, marketing, and financial reporting required
Why Join Flow?
Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.
Competitive compensation & benefits.
A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.
If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow’s success story!
Property General Manager
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
We are seeking an experienced and driven General Manager to lead Flow’s newest community in South Florida. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a start-up environment.
This is an exciting opportunity to lead a unique new property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.
\n- Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
- Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
- Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
- Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
- Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
- Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
- Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
- Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
- Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
- Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience
- 7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
- Strong business acumen with expertise in revenue management, distribution, and financial management
- Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
- Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
- Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
- Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
- Flexibility to work evenings, weekends, and holidays as needed
Benefits
We take care of our people so they can do their best work.
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
Building General Manager
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