Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Business Solution Architect to join our Customer Team in New York City. We’re looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what’s expected.

What your team does:

Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department’s unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

What you’ll work on:

• Designing and implementing solutions by mapping client requirements to the ShareDo platform through structured discovery
• Configuring workflows, forms, and templates in a low-code environment while coaching clients on self-sufficiency
• Leading delivery across the implementation lifecycle, ensuring timelines and estimates are met
• Owning and evolving a specific solution area, defining best practices and driving innovation
• Enhancing accelerators (system modules) based on feedback, trends, and implementation insights
• Advising on enterprise architecture, integrations, and data models to support scalable solutions
• Recommending integration and data strategies aligned with system maintainability and growth
• Influencing product direction by feeding client insights into the roadmap
• Supporting adoption through mentoring, training, and proactive engagement
• Contributing to pre-sales through demos and prototypes that showcase ShareDo’s capabilities
• Travel to client sites and cross functional meetings (~20%)

What you bring:

• Deep subject matter expertise in a commercial domain (e.g., legal process, insurance, corporate law), with a clear vision of best practices and a drive for continuous improvement
• A hands-on, delivery-focused mindset, with the ability to dive into configuration details and take ownership of end-to-end solution delivery
• Strong consultative skills, with demonstrated experience engaging senior stakeholders, leading workshops, and aligning business value with delivery priorities
• Technical fluency in low-code environments, with a solid understanding of system architecture and integrations, even if you're not a developer
• A client-focused approach to change management, with a passion for driving real-world outcomes through training, mentoring, and sustained engagement
• Demonstrate a keen interest in improving your craft by using AI

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

We’re looking for a Director, Enterprise to lead, inspire, and grow our Enterprise Account Executive team in New York City.

This is a high-impact leadership role at the forefront of redefining how the world’s most sophisticated legal teams work. You’ll coach, develop, and empower a team of AEs selling Clio’s category-defining AI and legal technology solutions to the most prestigious law firms and corporate legal departments in the country—driving change in an industry that’s ready for transformation. As an Enterprise Sales Manager, you’ll have the opportunity to shape strategy, elevate execution, and ensure your team has the runway, support, and market opportunity to do the best enterprise selling of their careers.

Who you are:

You are a proven sales leader who thrives in complex, consultative enterprise environments. You know what it takes to navigate the legal market and command the room with senior partners, general counsel, and C-level executives. You bring a track record of coaching enterprise sellers to success and a deep understanding of what it takes to shape and close large, multi-stakeholder deals. You’re motivated by building high-performing teams and delivering outsized results.

What you’ll work on:

• Lead, coach, and develop a team of Enterprise Account Executives to consistently exceed quota.

• Drive the strategy and execution of sales plays across top-tier named accounts, while refining repeatable sales motions and documenting best practices.

• Partner with your team on high-impact conversations with senior decision-makers, from managing partners to innovation leads to C-suite executives.

• Create a culture of excellence in enterprise selling, with mastery of value-based, consultative approaches.

• Collaborate cross-functionally with Legal Architects, product, R&D, marketing, and customer success to shape solutions and ensure a unified go-to-market approach.

• Hire, onboard, and scale a world-class team of Enterprise AEs.

• Own pipeline health, forecast accurately, and provide market insights to guide leadership decisions.

• Represent Clio at industry forums and client events, positioning both yourself and your team as thought leaders in legal AI.

What you may bring:

• A history of exceeding targets as both an enterprise seller and a sales leader with experience building or scaling teams in high-growth environments.

• Demonstrated experience managing and coaching high-performing Enterprise Account Executives in B2B SaaS, ideally within legal tech or adjacent verticals.

• Proven ability to earn trust and build strong executive-level relationships within AmLaw 100 firms or Fortune 500 corporate legal departments.

• Deep expertise in complex, multi-threaded enterprise deals with long sales cycles and significant deal values.

• Strong leadership presence, with exceptional communication, coaching, and motivational skills.

• Comfort operating in a high-growth, rapidly evolving environment.

• Willingness to travel to support team members in the field, attend client meetings, and represent Clio at strategic events.

• Growth mindset when it comes to process improvement and new technologies, especially AI

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​​

​

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

We are currently seeking a Senior Manager, Customer Success Enablement to lead our Customer Success Enablement function and join our Revenue Enablement team in the United States and Canada.

What your team does

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We design and deliver onboarding and ongoing programs, run a center of excellence operating model, and partner closely with Sales, Customer Success, Marketing, Product Marketing, and Revenue Operations to turn product launches and go-to-market priorities into field-ready execution. We are a team that runs on curiosity, data, and a genuine commitment to helping people do their best work.

Who you are

You are the leader of our Customer Success Enablement function. You manage a team of enablers who support the full customer lifecycle, from onboarding and launch through adoption, expansion, and retention. You understand how a product story becomes the conversation that grows an account, and you build programs that change what CSMs and support teams do in front of customers.

You are a strong people leader who coaches enablers and CS managers alike, you make decisions from call data and usage data, and you are comfortable owning outcomes in front of senior stakeholders. You thrive in a fast-paced, high-growth environment and are ready to run CS Enablement like your own business.

What you’ll work on

• Build and develop a high-performing team of Field Enablement partners who operate as trusted advisors to our Customer Success, Support, and Launch teams.

• Own measurable CS outcomes across the customer success organization, including expansion ARR, multi-product attach, retention, and time to ramp for new CSMs across Success and Support

• Build and run a manager coaching enablement program so CS managers reinforce trained behaviors and enablement lands in customer conversations

• Establish a consistent Gong review rhythm on CS calls to surface coaching themes, objection patterns, and content gaps

• Set and report on OKR-tied performance work that connects enablement investment to retention, expansion, and productivity

• Direct the development of AI-assisted content and role-play certification grounded in real expansion and retention conversations

• Ensure lifecycle and product enablement is tailored by segment and motion rather than delivered one size fits all

• Partner with CS leadership, Product Marketing, Product, Revenue Operations, and the Enablement Operations function to align priorities and protect launch-critical work

• Translate launch playbooks into CS-specific talk tracks for onboarding, adoption, upsell, cross-sell, and multi-product attach

• Establish and regularly measure KPIs to assess the value of CS enablement programs, and recommend innovative solutions as the business evolves

What you may have

• 5+ years of customer success, CS enablement, or related enablement experience, including experience leading or managing a team

• Experience working with enterprise or high-growth SaaS organizations

• Deep understanding of customer success motions such as onboarding, adoption, expansion, and retention

• A track record of tying enablement programs to measurable retention and expansion outcomes

• Strong people leadership skills, with the ability to coach and grow enablers

• Excellent analytical, organizational, and communication skills

• Ability to manage projects from conception to completion and to lead through ambiguity and change

• Excellent strategic, conceptual, and decision-making skills

• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and coaching

Serious bonus points if you have

• Experience in legal tech or a comparable regulated industry

• Experience enabling expansion, cross-sell, or multi-product attach motions

• Familiarity with Gong, LetterAI, and Salesforce

• Relevant customer success or enablement certifications

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

​

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

We are currently seeking a Senior Manager, Sales Enablement to lead our Sales Enablement function and join our Revenue Enablement team in the United States or Canada.

What your team does

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We design and deliver onboarding and ongoing programs, run a center of excellence operating model, and partner closely with Sales, Customer Success, Marketing, Product Marketing, and Revenue Operations to turn product launches and go-to-market priorities into field-ready execution. We are a team that runs on curiosity, data, and a genuine commitment to helping people do their best work.

Who you are

You lead Clio's Field Sales Enablement function, serving as the strategic enablement partner to Sales leadership. Rather than simply delivering training, you help translate business priorities into measurable changes in seller and manager behavior that improve pipeline health, productivity, and revenue outcomes.

You think like a business leader first and an enablement leader second. You know how to influence your stakeholders, coach frontline managers, inspect data, and prioritize the highest-impact opportunities for your segments.You are a skilled people leader who coaches enablers to raise their game, and you are equally comfortable using data to decide where to focus and defending those decisions to senior stakeholders. You thrive in a fast-paced, high-growth environment where change and new challenges are constant.

What you’ll work on

• Build and develop a high-performing team of Field Enablement partners who operate as trusted advisors to our Velocity, Strategic, Mid-Market Channel and SDR/BDR teams

• Partner with Sales leaders to improve measurable business outcomes across supported segments, including ramp productivity, pipeline generation, multi-product adoption, win rates, forecast quality, and seller productivity.

• Establish a consistent Gong review rhythm across segments to surface coaching themes, objection patterns, and content gaps

• Set and report on OKR-tied performance work that connects enablement investment to pipeline, win rate, and productivity

• Direct the development of AI-assisted content and role-play certification so programs scale with the business

• Ensure product and multi-product enablement is tailored by segment rather than delivered one size fits all

• Serve as the voice of the field by identifying friction, surfacing trends, and partnering with cross-functional teams to improve seller effectiveness.

• Establish and regularly measure KPIs to assess the value of enablement programs, and recommend innovative solutions as the sales engine evolves

• Own the success of onboarding programming for all supported sales roles alongside the Sales Onboarding lead

• Establish and evolve the operating rhythm that reinforces priority behaviors through manager coaching, deal reviews, pipeline generation motions, AI workflows, and ongoing inspection.

What you may have

• 5+ years of sales enablement experience, including experience leading or managing an enablement team

• Experience working with enterprise or high-growth SaaS organizations

• A track record of tying enablement programs to measurable revenue and productivity outcomes

• Strong people leadership skills, with the ability to coach and grow enablers

• Excellent analytical, organizational, and communication skills

• Ability to manage projects from conception to completion and to lead through ambiguity and change

• Excellent strategic, conceptual, and decision-making skills

• A collaborative, creative, and accountable approach as a business partner

• Expertise on modern sales processes, sales methodologies and qualification frameworks such as MEDDPICC or SPICED

• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and coaching

Serious bonus points if you have

• Experience in legal tech or a comparable regulated industry

• Experience enabling multi-product attach, cross-sell, or expansion motions

• Familiarity with Gong, LetterAI, and Salesforce

• Experience building or scaling a segment-based enablement model

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

​

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio es líder mundial en tecnología de IA legal, empoderando a los profesionales del derecho y a los bufetes de abogados de todos los tamaños para trabajar de forma más inteligente, rápida y segura.

Estamos transformando la experiencia legal para todos mejorando la vida de los profesionales del derecho a la vez que aumentamos el acceso a la justicia.

Resumen:

El/La Renewals Specialist asume la propiedad del ciclo completo de renovación de clientes de vLex by Clio en México. Esta posición es responsable de maximizar la retención del portafolio asignado, gestionando tanto cuentas estratégicas de alto valor como un volumen escalable de cuentas, con un enfoque consultivo y orientado a resultados. Su misión central es asegurar la materialización del valor para el cliente, la renovación contractual oportuna y la identificación proactiva de riesgos y oportunidades de expansión.

Responsabilidades Clave

• Dueño/a del Proceso de Renovación: Liderar de principio a fin el ciclo de renovación para el portafolio de cuentas asignado en México.
• Gestión de Portafolio: Responsable de la retención en un portafolio amplio de cuentas, donde la eficiencia, la priorización y la gestión proactiva son fundamentales.
• Prevención de Churn: Identificar y gestionar señales de riesgo en cuentas, con especial foco en la primera renovación como momento crítico de retención.
• Gestión de Riesgo: Escalar a CS o AE únicamente cuando las señales de riesgo o expansión justifiquen una interacción más profunda.
• Resultados y Expansión: Responsable de la realización de valor, la renovación y la identificación de oportunidades de expansión contractual.
• Gestión Ejecutiva: Participar y/o liderar Revisiones de Negocio Trimestrales (QBRs) con Decision Makers y stakeholders clave del cliente.
• Orquestación de Equipos: Coordinar internamente los equipos de CS1, CS2, Ingenieros de Ventas (SE) y Ejecutivos de Cuenta (AE) para asegurar la realización de valor a escala.
• Continuidad: Asegurar una transición fluida desde el onboarding hasta la renovación y los ciclos posteriores.
• Preparación de Renovación: Liderar la planificación anticipada de las renovaciones y gestionar la coordinación de los equipos involucrados.

Perfil y Habilidades Requeridas

• Enfoque Consultivo y Ejecutivo: Capacidad para transformar la adopción del producto en una narrativa clara de valor y crecimiento para cuentas estratégicas.
• Mentalidad Escalable y Orientada a Procesos: Habilidad para optimizar la retención priorizando la eficiencia y los puntos de contacto repetibles en cuentas de volumen.
• Experiencia: Trayectoria comprobable en gestión de renovaciones, retención o cuentas en modelos de Suscripción/SaaS, con métricas de ARR Retention y Upsell/Expansión.
• Liderazgo de Proyecto: Sólida capacidad para gestionar líneas de tiempo, prioridades y resultados de la hoja de ruta de adopción y renovación.
• Manejo avanzado de CRM (Salesforce, HubSpot o similar) y orientación a datos para la toma de decisiones.

Lo que encontrarás aquí:

La compensación es uno de los componentes principales del Programa de Total Rewards de Clio. Hemos desarrollado una serie de programas y procesos para garantizar que estamos creando prácticas salariales justas y competitivas que formen la base de nuestra cultura de Personas y Alto Rendimiento.

Algunos aspectos destacados de nuestro programa de Total Rewards incluyen:

• Salario competitivo y equitativo.
• Los empleados tienen derecho a hasta 6 días de permiso administrativo al año para gestiones personales con la documentación válida correspondiente.
  • No se aplica a bajas médicas, bajas por maternidad/paternidad o permisos por fallecimiento de un familiar.
• Los empleados que cumplan los requisitos reciben una asignación por teletrabajo no salarial de 575 MXN mensuales, abonada a través de tarjetas Sivale.
• Programa de reconocimiento Clioversary con menciones especiales a los 3, 5, 7, 10 años y en adelante.

Diversidad, Inclusión, Pertenencia y Equidad (DIBE) y Accesibilidad

Nuestro equipo se muestra con su identidad auténtica y está unido por nuestra misión. Estamos dedicados a la diversidad, la equidad y la inclusión. Nos enorgullecemos de construir y fomentar un entorno en el que nuestros equipos se sientan incluidos, valorados y capacitados para realizar el mejor trabajo de sus carreras, desde cualquier lugar donde elijan conectarse. Creemos que las diferentes perspectivas, habilidades, antecedentes y experiencias dan como resultado equipos de alto rendimiento y una mejor innovación. Estamos comprometidos con la igualdad de empleo y animamos a candidatos de todos los orígenes a presentar su solicitud.

Clio proporciona adaptaciones de accesibilidad durante el proceso de selección. Si necesitas alguna adaptación, por favor háznoslo saber y trabajaremos contigo para satisfacer tus necesidades.

Obtén más información sobre nuestra cultura en clio.com/careers.

Somos una empresa de IA de Personas y Alto Rendimiento, lo que significa que utilizamos la inteligencia artificial para mejorar todas nuestras operaciones. En el reclutamiento, la IA nos ayuda a agilizar el proceso para una mayor eficiencia. Sin embargo, hemos diseñado nuestros sistemas para garantizar que un humano siempre revise los resultados generados por la IA, y nunca tomamos decisiones de contratación automatizadas.

Asunto: Solo nos comunicamos con los candidatos a través de direcciones de correo electrónico oficiales @clio.com.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

What your team does

This is a high-impact Account Executive role at the forefront of redefining how the world’s most sophisticated legal teams work. You’ll be part of a team of AEs selling Clio’s category-defining AI and legal technology solutions to the most prestigious law firms and corporate legal departments in the country—driving change in an industry that’s ready for transformation. As an Enterprise Account Executive, you’ll have the opportunity to shape the company's growth and elevate execution.

Who you are

You are a proven account executive who thrives in complex, consultative enterprise environments. You know what it takes to navigate the legal market and command the room with senior partners, general counsel, and C-level executives. You bring a track record of success selling into AmLaw 150 firms and a deep understanding of what it takes to shape and close large, multi-stakeholder deals.

What you’ll work on

• Own a named account list and drive the full sales cycle—from prospecting and qualification to contract close.

• Lead product demos and executive meetings that connect legal pain points to clear business outcomes.

• Build strong, lasting relationships with legal buyers—from innovation leads to practice heads to C-suite decision-makers.

• Work cross-functionally with product, customer success, and marketing to shape messaging and support success.

• Help evolve our sales playbook by capturing learnings and identifying scalable strategies.

• Represent vLex at industry events and conferences, building thought leadership and visibility across the market.

• Bring client feedback directly to the product team to help guide roadmap priorities.

What you may have

• A proven track record of exceeding quota in B2B SaaS sales, ideally in legaltech.

• Consultative selling skills—you ask smart questions, read the room, and translate product features into customer impact.

• Experience running complex, multi-threaded deals with stakeholders across functions and seniority levels.

• High proficiency with CRM tools and sales metrics.

• Willingness to travel to client meetings and events as needed

• Strong business acumen and ability to align sales motions with company strategy.

• Excellent problem-solving and conflict-resolution skills.

• Ability to build relationships and influence stakeholders at all levels.

• Highly organized with strong project management skills.

• Passion for fostering a positive and inclusive workplace culture.

• At least 6-10 years of experience.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​​

​

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

We are currently seeking a Manager, Machine Learning Engineering to join our rapidly growing engineering organization. This role is for someone who is passionate about building innovative solutions and being exposed to new challenges and technologies while making an impact. This role is available to all candidates in Canada and the US.

What your team does:

We at Clio have an amazing team that is on a mission to transform the legal experience for all, and our engineering team's goal is to deliver an incredible experience to our customers. In the AI team at Clio, we use the latest in GenAI, and LLMs in particular, along with agentic systems, to build solutions that make our customers' work more streamlined and efficient, giving them more time to focus on their clients' needs. That means going beyond single-shot model calls: we design agentic workflows where models reason over context, use tools, and take multi-step actions on behalf of legal professionals, all grounded in a customer's real data.

A day in the life might look like:

• Lead a team of 6 ML engineers to bring state of the art AI to Clio's clients, spanning traditional ML models, GenAI, and agentic AI.

• Guide the team in designing and shipping agentic systems, including retrieval, tool use, orchestration, and the evaluation frameworks that keep them reliable and safe in production.

• Collaborate cross-functionally with MLOps engineering, product management, operations, and data science to identify new tooling for ML and LLM-driven features for Clio customers.

• Work in an agile environment with our team of ML engineers, ML ops, and full stack developers across a variety of projects

• Learn new things, challenge yourself, and hone your craft as an ML and infrastructure expert in a space that is moving fast

• Participate in diverse projects and collaborate with multiple engineering teams across three countries.

• Review and provide feedback on code, both from within your own team or across all of Clio.

• Collaborate with teams across Clio to diagnose, understand, and solve problems, and to build solutions that may span many areas.

• Teach and learn from those around you, providing constructive feedback and taking on feedback to help grow.
  

What you may have:

• Experience in managing high performing teams (6+ ML Engineers).

• Experience with technical evaluations of various ML and LLM products, vendors, out-of-the-box solutions, and conducting quick proof of concepts if necessary.

• In-depth understanding of LLMs, GenAI, and the competitive landscape, including where the technology is heading.

• Hands-on familiarity with building agentic systems, such as tool-calling agents, RAG pipelines, prompt and context design, and evaluating agent behavior at scale.

• Experience in fine-tuning foundational models and/or training language models in-house.

• Experience to manipulate, clean, and pre-process complex unstructured data for model development.

• The ability to become fluent in new technologies quickly and work effectively in an ever-evolving environment that includes distributed teams and customers.

• Demonstrated success in mentorship in software development, particularly using an Agile process and with large scale SaaS products.

• A diverse base of knowledge that allows you to help your team solve complex technical problems.

• A history of past projects (including notable successes and lessons learned).

• Clear and concise communication skills and the ability to build high-trust relationships with fellow Clions and customers.
  

#LI-Remote

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

​

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary (exclusive of superannuation) with top-tier health benefits

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• Exclusive of superannuation

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by while .

Summary:

Background
Clioʼs suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. The most recent evolution is the formation of Clioʼs Enterprise division which currently comprises Clio Operate (previously known as ShareDo) and vLex Vincent. We strongly believe that this consolidated set of products represents a category defining client proposition that can act as an enabler for “untethered growth” for our legal clients.

In order to achieve this vision we are building out our Product Management function and are looking for a Director, Product Management to lead the development and evolution of the platform together with being a key customer evangelist as we xpand into North America

This role will be performed from our NYC office in a hybrid setting twice per week.

What You Bring

● Entrepreneurial and ownership mentality: you care
about the details and are able to advocate for
change even in areas that arenʼt directly yours
Think deeply, act quickly.
● Crystal clear communication: you can distill deeply
complex and technical concepts into something our
customers and the rest of the business can
understand.
● Outcomes-focused: at every step in the product
development process, you are obsessing over how
to maximize impact for our customers and the
business.
● Customer-obsessed: you talk to customers all the
time (weekly, at least), and understand deeply how
they want to get their work done.
● Collaboration: youʼre a delightful and effective
collaborator with everyone in the business.
What You’ll Work On

Strategic Product Leadership
● Vision & Strategy: Craft and communicate a strategic vision
that aligns with company goals, influencing the multiple
product roadmaps to drive meaningful outcomes.
● Positioning: Leverage deep product knowledge and market
insights to anticipate shifts in customer needs, staying ahead
of competitors and creating distinctive solutions.
● Balancing Priorities: Recognized as a key decision-maker on
cross-functional projects, managing complex trade-offs to
prioritize high-impact initiatives that align with business
objectives.
● Product Culture: Develop frameworks that empower your
team to make data-informed product decisions and ensure a
consistent, high-quality user experience.
● Depth & Breadth: you will need to understand our customer
needs and then think deeply on how best to solve these
issues.

Product Development and Lifecycle Management
● Oversee the entire product lifecycle from ideation to launch.
● Use data and customer insights to track key metrics and
performance indicators, identifying opportunities for product
optimization and continuous improvement.
● Guide the Production of end user, configurator and developer
centric materials to assist our partners, clients and the general Clio
Enterprise community in better utilizing our platform
● Work alongside Prospectʼs to build their confidence and inform their
buying decisions
● Build and maintain strong relationships with Customers to
understand and translate their business needs into product
roadmap
● Collaborate closely with key internal stakeholders, including other
Clio product teams, to gather insights, feedback, and requirements
that inform product development and improvements.
● Build and maintain strong relationships with internal teams,
ensuring alignment across departments and effective
communication of product goals and milestones.

Your Experience
● Over 9 years of experience in product management roles within the tech industry, with a proven track record of managing and
enhancing complex software products or platforms.
● Experience designing & building technical products for volume usage
● AI is at the heart of your core work processes and the work processes you design for you customers
● Strong business and metrics focus.
● Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user
experience.
● Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design,
marketing, and sales teams.
● Excellent communication skills with the ability to influence others and drive product initiatives forward.

Bonus points if you have:
● Prior founder and entrepreneurial experience
● Legal experience

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.