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Staff Product Manager, Developer Workflows
1Password ·
Pay
$155k–249k
Setting
Remote
Staff Product Manager, Developer Workflows
Location
Remote (United States | Canada)
Employment Type
Full time
Location Type
Remote
Department
Technology
Overview
Application
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We are looking for a Staff Product Manager to join our Developer & AI team, focused on defining and driving the roadmap for the Developer Workflows engineering group. This is a high-impact role at the center of one of 1Password's most critical strategic bets: Unified Access Management.
You will partner closely with engineering, design, and go-to-market leaders to shape how developers experience 1Password across every workflow that matters to them. You'll own roadmap definition, prioritization, and product strategy for the Developer Workflows group while also contributing to cross-company vision and execution for Developer Watchtower within our Enterprise Password Manager (EPM) product: be the universal source for all identities and credentials.Unified Access.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
8+ years of experience as a Product Manager, with a track record of owning developer-facing or platform-oriented products and being accountable for their ultimate success
Deep understanding of how developers work, the tools they rely on, trends in the ever-evolving AI space, and the security and access challenges they face in modern engineering environments
Proven ability to define and execute product roadmaps for complex, cross-functional initiatives at a B2B SaaS company
Experience contributing to or driving cross-company product vision, including work that spans multiple engineering teams and product areas
Strong written communication skills; comfort producing PRDs, PRFAQs, and other structured artifacts that align and accelerate teams
A track record of building with a 18–24 month vision, with the ability to maintain strategic clarity while driving near-term execution
Executive-level communication experience, including representing a product area directly with customers' leadership teams
Ability to bring the customer voice into every product decision, using both qualitative and quantitative data to drive prioritization
Experience establishing OKRs, success metrics, and measurement frameworks that connect product outcomes to business results
Bonus points for:
Familiarity with developer security tooling, secrets management, or enterprise developer platforms
Experience with EPM, device trust, or identity and access management in developer contexts
What you can expect:
Own the roadmap for the Developer Workflows engineering group within Developer & AI, partnering closely with engineering leadership to define, sequence, and deliver key components of Unified Access
Contribute to cross-company strategy and execution for developer tools and Developer Watchtower within EPM, including participating in high-priority company-wide initiatives
Drive weekly, monthly, and quarterly prioritization across your product area, bringing structure and clarity to a high-growth, fast-moving team
Represent the voice of the customer in all that you build: through discovery, PRDs, PRFAQs, and ongoing feedback loops
Collaborate with a junior PM in a neighboring team, helping to raise the bar on craft and product thinking across the broader Developer & AI org
Establish and own success metrics for your product area, with the expectation that ARR contribution and customer impact are central to how you measure progress
Represent your product area externally, including on calls with enterprise customers' executive teams, as a credible and compelling spokesperson for the Unified Access vision
What we expect you to bring:
Our philosophy on Product consists of five core pillars. We'll expect you to demonstrate strength across all of them:
Focus and Execution — Can you ship quickly and measure results?
Customer Empathy — Are you motivated first and foremost to solve customer problems?
Effective Communication — Can you bring the entire organization — horizontally and vertically — along on the journey?
Go To Market — Can you understand and drive business outcomes through product decisions?
Technology — Can you articulate how our technology beats our competitors?
What you can expect from us:
Working with a passionate, highly motivated Product team that is invested in your success and the success of your initiatives
A dynamic, highly collaborative environment
Empowerment to contribute to, and help drive, overall product strategy and the relative priority of the features you own on the roadmap
Being part of the team that drives 1Password's products and business to the next level
A fast-paced environment that prioritizes close collaboration over rigid processes, while continuously embracing an entrepreneurial culture
USA-based roles only: The annual base salary for this role is between $172,000 USD and $249,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $155,000 CAD and $225,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.
Apply for this Job
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Listed by 1Password for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Atlassian Administrator
1Password ·
Pay
$117k–172k
Setting
Remote
Senior Atlassian Administrator
Location
Remote (United States | Canada)
Employment Type
Full time
Location Type
Remote
Department
Technology
Overview
Application
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We're looking for a Senior Atlassian Administrator to join our Enterprise Tools team. This role owns Jira and Statuspage today, with the Atlassian platform growing as 1Password does. You'll be responsible for the architecture, configuration, workflows, governance, and day-to-day health of these tools across 1Password's engineering and business orgs. You bring an AI builder mentality to the work, using the right tools to help you move faster, solve problems earlier, and build things that last.
This is the kind of role where you're not just maintaining a system. You're shaping how people at 1Password work every day.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
6+ years of hands-on Jira administration experience in a large-scale enterprise environment.
Deep experience managing Atlassian Cloud Enterprise ecosystem, including an understanding of cloud architecture, product organizations and sandbox environments.
Deep expertise in Jira configuration: workflows, issue type schemes, permission schemes, notification schemes, custom fields, screens, and components.
Proven experience designing and governing Jira at scale, building standards for how teams use the platform.
Strong Jira Automation skills. You can build complex automation rules, maintain them, and explain the trade-offs.
Solid understanding of Jira REST API’s, webhooks, and basic scripting (e.g., python, javascript, groovy) for advanced integrations.
Experience with Statuspage administration. Confluence and Jira Service Management experience is a plus.
Excellent communication skills. You can explain a workflow decision to an engineering lead and a permissions change to a legal team, without using different brains for each.
Experience aligning Atlassian configuration with corporate compliance and audit standards.
Experience with vetting, implementing, and governing third-party marketplace apps (e.g., Scriptrunner, structure tools, advanced reporting)
Familiarity with IT Service Management (ITSM) principles.
A bias toward simplicity and sustainability. You build configurations that teammates can understand, maintain, and hand off.
A profound respect for security and privacy. You think about access controls before someone asks you to.
What you can expect:
Champion the strategy for clean data architecture and own the architecture, configuration, and governance of 1Password's Atlassian platform, starting with Jira and Statuspage.
Participate in the company's Jira Council, a cross-functional governance group that keeps the platform aligned with organizational needs. You'll triage requests, assemble the right stakeholders, and drive decisions that balance platform integrity with how the business is evolving.
Partner with engineering, product, IT, and security teams to understand how they work and build Atlassian platform solutions that fit the way people operate.
Design and enforce Atlassian platform governance standards: project creation policies, workflow standards, naming conventions, field usage, and permission models.
Build and maintain Jira automations to reduce manual work and improve data quality across the platform.
Lead Atlassian tool onboarding for new teams and programs. Create training materials, run enablement sessions, and be the subject matter expert people trust to point them in the right direction.
Own the Atlassian vendor relationship and help shape the platform roadmap as the suite expands.
Identify technical debt, configuration drift, and process gaps. Build a backlog, prioritize it, and work through it.
Partner with others in IT on integrations between Atlassian tools and other enterprise systems (e.g., Slack, Identity Providers, CI/CD pipelines, or CRM tools).
Evaluate, manage, and audit third-party apps and plugins to ensure platform stability, performance, and security compliance.
Document configurations, workflows, and decisions so the platform is maintainable by the broader team.
Keep security and privacy front of mind across every configuration decision you make.
USA-based roles only: The annual base salary for this role is between $123,000 USD and $172,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $117,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by 1Password for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager Implementation and Onboarding
1Password ·
Pay
$127k–170k
Setting
Remote
Senior Manager Implementation and Onboarding
Location
Remote (United States | Canada)
Employment Type
Full time
Location Type
Remote
Department
GTM
Overview
Application
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. 1Password has also branched in Extended Access Management to ensure a secure sign-in for every app on every device. At 1Password, we believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
We all have important information we need to manage, and protecting it should be easy. Over 180,000 businesses and millions of people sign in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password and moving with urgency to solve what matters most. You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders.
This role has expanded scope and influence, with ownership over team strategy, execution standards, capacity planning, and cross functional alignment. You will shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust. This role requires a player-coach mindset with the ability to directly support complex implementations and guide the team through technical challenges.
You will partner closely with senior leaders in Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high impact technical guidance and advocacy. This role blends senior people leadership, technical depth, operational excellence, and strategic thinking.
Adaptability, systems thinking, strong executive presence, and a high bar for talent development will be key to success.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
What we're looking for:
8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,
4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)
Track record of successfully supporting customers across segments in complex, security-focused technical environments
Experience implementing repeatable service delivery models
Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
Strong familiarity with security, identity, or IT administration domains strongly preferred
Bonus: Hands-on experience with 1Password or another password manager
Leadership & Team Development
Demonstrated ability to build, scale, and lead multi-layered, high-performing technical onboarding teams
Experience leading through organizational change, driving adoption of new roles, processes, and tools
Experienced in managing managers and senior ICs, including succession planning and leadership development
Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability
Skilled in organizational design, role clarity, and capacity planning across multiple teams
Comfortable acting as a senior escalation point for complex customer and organizational challenges
Data & Technical Acumen
Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals in program management and implementation
Understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures
Strategic, data informed decision maker who can identify trends, risks, and opportunities at scale
Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback
Experience defining success metrics and operating rhythms for technical deployment and onboarding teams
Ability to troubleshoot integrations, API’s or automation workflows
Customer & Cross-Functional Collaboration
Senior, trusted partner to Customer Success, Sales, Sales Engineering, Technical Account Management, Support, and Product leadership
Able to align stakeholders across functions and levels, including executive audiences
Customer centric leader with a strong focus on value realization, long term relationships, and scalable outcomes
Navigates ambiguity with confidence and drives clarity through influence rather than authority
Communication & Enablement, & Influence
Excellent written and verbal communication skills, with strong executive presence
Confident representing the technical post-sale organization in leadership forums
Able to clearly articulate risks, tradeoffs, and recommendations
Champions enablement, documentation, and shared learning across teams and functions
What you can expect:
Learn & Build Context
Develop deep expertise in the 1Password product, customer use cases, and security ecosystem
Understand how success is measured across Implementation, Solutions Architecture, and Customer Success
Build strong relationships with senior internal partners and stakeholders
Lead & Develop the Team
Lead and develop the IC’s and managers
Establish clear expectations, success metrics, and growth paths across roles
Drive hiring strategy, onboarding excellence, and long term talent development
Foster strong team rituals, communication norms, and knowledge-sharing systems
Own Strategy, Execution, & Outcomes
Define and evolve engagement models, processes, and playbooks
Ensure consistent, high quality technical engagement across all customer segments
Align resources, skills, and priorities to customer needs and business goals
Promote and model a “working out loud” approach to transparency and alignment
Support Customers & Escalations
Act as a senior escalation point for high impact, high risk, or complex customer situations
Partner with cross-functional leaders to drive resolution and maintain customer trust
Ensure learnings from escalations inform process improvements and enablement
Reporting & Visibility
Provide leadership with clear visibility into customer health, adoption trends, and risks
Deliver insights and recommendations that influence strategy and investment decisions
Represent the voice of technical post sale teams in planning and prioritization discussions
Create a culture of accountability and ownership
USA-based roles only: The annual base salary for this role is between $129,000 USD and $187,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $127,000 CAD and $169,500 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.
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