At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As the Vice President, Professional Services, Customer Success & Support at Vanta, you will lead our existing Customer Success and Support organizations and build Vanta’s Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve.
Vanta's mission is to help businesses earn and prove trust. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early stage startups to global enterprises.
Professional Services, Customer Success, and Support together form a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers, as well as ongoing account health, retention, and support across the customer lifecycle. This function will be a key driver of onboarding quality and long-term retention. You will own the combined Professional Services, Customer Success, and Support P&L, retention, support quality metrics, and services margin.
Working in close partnership with our Channel & Alliances team, you will also help equip and enable Vanta's partner ecosystem, acting as a bridge between Vanta's delivery standards and partner-led engagements to drive mutual customer success.
What you'll do as a Vice President, Professional Services, Customer Success & Support at Vanta:
Lead the Team
Take ownership of Vanta's existing Customer Success and Support organizations, assessing current state and driving continuous improvement in process, tooling, enablement, and team structure.
Customers
Serve as the executive escalation point for complex and strategic customer engagements and support escalations.
Own Delivery Execution
Own responsibility for net revenue retention and expansion targets for Customer Success and quality/efficiency metrics (SLAs, CSAT, resolution time) for Support.
Implement the tools, dashboards, and QA processes to track and continuously improve metrics across services, retention, and support.
Own delivery execution and quality for Professional Services engagements, scoping and staffing implementations to ensure on-time, high-quality delivery.
Cross Functional Partnership
Collaborate closely with Sales, Solutions, and Channel & Alliances on seamless presales-to-post-sales handoffs.
Build a partner enablement services program that helps Vanta's reseller, service partner, distributor, and auditor ecosystem grow their practices and deliver consistent outcomes at scale.
Establish the Services Practice
Define and build Vanta's Professional Services function from the ground up including the delivery methodology, service offerings, and team structure, with scalable packages differentiated for high-touch enterprise and mid-market segments.
Create a repeatable, measurable motion spanning onboarding, implementation, and enablement through ongoing adoption, renewal, and support, and design new service offerings tightly aligned with Vanta's product roadmap.
How to be successful in this role:
10+ years in SaaS Professional Services, Customer Success, and/or Support, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
Proven builder: you've hired, structured, and developed a Professional Services or consulting organization from scratch and know what great looks like at every level.
Proven operator of established Customer Success and/or Support organizations: experience taking over an existing team and driving measurable improvements in retention, efficiency, or quality.
Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
AI-forward mindset: you actively use AI tools to drive team productivity and delivery quality, and you've experimented with (or built) AI-enabled workflows in a services or customer-facing context.
Strong operator: you build processes, implement tools, and use data to drive decisions.
Executive presence with the ability to navigate complex enterprise customer relationships and serve as a credible partner to C-suite stakeholders.
Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.) and the ability to translate them into customer-facing delivery strategies.
Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).
What you can expect as a Vanta’n:
Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
This role requires an in-office hybrid schedule, with 3 days per week in the SF or NY office with preference for NY.
We are seeking an experienced Director of Sales Development (Upmarket) to drive pipeline generation and new business acquisition across our Commercial, Enterprise and Strategic segments . This leader will be responsible for a significant portion of our quarterly new business.
You’ll lead, develop, and scale a team of 3 Front Line Managers and over ~30 Sales Development Reps, consistently meeting monthly, quarterly, and annual revenue targets. In this role, you’ll have a direct impact on near term outcomes at a high-growth company, while influencing how we build and support our customers' future success.
What you’ll do as a Director, Sales Development at Vanta:
- Build sales development organizations from the ground up: creating playbooks, processes, and outbound motions rather than only inheriting and running existing ones
- Define and communicate a clear vision for the SDR organization, developing multi-year outbound and pipeline generation strategy aligned to GTM objectives, and evolving the motion as the market shifts
- Design, document, and operationalize repeatable sales development playbooks; continuously test, measure, and iterate on messaging, sequencing, territories, and workflows
- Build AI-powered workflows that automate research, prioritization, outreach, coaching, and administrative work, leveraging tools like Nooks, Clay, 6sense, Gong, Outreach, or similar, and thinking in terms of agent orchestration rather than just adding headcount
- Own ongoing hiring, mentoring, and development of SDR Managers and SDRs, including recruiting, hiring, and training new members, and creating clear career paths into AE and leadership roles
- Deliver against a series of monthly and quarterly revenue and pipeline generation goals, driving activity, pipeline, weekly forecasts, and closed deals to ensure quota attainment
- Regularly report on team and individual results through pipeline management, forecasting, and strategic initiative reporting
- Partner with senior sales management, marketing, RevOps, product marketing, and enablement to build and align teams around a unified GTM and pipeline generation strategy
- Lead the org through transformation: scaling teams through periods of rapid growth, reorganization, or market change, and creating clarity amid ambiguity
How to be successful in this role:
- Proven, repeated track record as a builder: building organizations rather than inheriting them, creating playbooks from scratch, introducing new technology and AI into workflows, and scaling from one stage of growth to the next
- Deep understanding of AI-first sales motions and how to apply them to improve efficiency and pipeline generation
- Deep expertise in outbound prospecting strategy, account-based motions, intent data, buying signals, and multi-threading; obsesses over pipeline quality, not just activity metrics
- Rigorous command of the key metrics of the business; uses data to diagnose issues, prioritize investments, forecast outcomes, and build business cases that influence executive stakeholders
- Excellence in forecasting accuracy
- Master of the prospecting process in high velocity orgs (deal cycles less than 6 months)
- Mastery of coaching to value-based selling methodology (such as Command of the Message)
- Strong executive presence: confidently communicates strategy, performance, recommendations, and investment plans to senior leadership, and influences without authority while building trust across the org
- A high bar for inspection, evolution, and execution in the business
- Understands buyer personas, market dynamics, and competitive positioning, and ensures SDR messaging evolves with customer needs and GTM priorities
- Succinct, concise, and compelling written and verbal communication; drives clarity through periods of change
- Impeccable cross-functional partnerships
- Strong eye for talent, both in hiring and in advancing the careers of Vantans
- Independent operator, capable of leading a team in a rapidly changing hyper growth environment
What you can expect as a Vantan:
- Industry-competitive compensation
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
- Offices in SF, NYC, London Dublin, and Sydney
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
This role requires an in-office hybrid schedule, with 3 days per week in the SF or NY office with preference for NY.
We are seeking an experienced Director of Sales Development (Upmarket) to drive pipeline generation and new business acquisition across our Commercial, Enterprise and Strategic segments . This leader will be responsible for a significant portion of our quarterly new business.
You’ll lead, develop, and scale a team of 3 Front Line Managers and over ~30 Sales Development Reps, consistently meeting monthly, quarterly, and annual revenue targets. In this role, you’ll have a direct impact on near term outcomes at a high-growth company, while influencing how we build and support our customers' future success.
What you’ll do as a Director, Sales Development at Vanta:
- Build sales development organizations from the ground up: creating playbooks, processes, and outbound motions rather than only inheriting and running existing ones
- Define and communicate a clear vision for the SDR organization, developing multi-year outbound and pipeline generation strategy aligned to GTM objectives, and evolving the motion as the market shifts
- Design, document, and operationalize repeatable sales development playbooks; continuously test, measure, and iterate on messaging, sequencing, territories, and workflows
- Build AI-powered workflows that automate research, prioritization, outreach, coaching, and administrative work, leveraging tools like Nooks, Clay, 6sense, Gong, Outreach, or similar, and thinking in terms of agent orchestration rather than just adding headcount
- Own ongoing hiring, mentoring, and development of SDR Managers and SDRs, including recruiting, hiring, and training new members, and creating clear career paths into AE and leadership roles
- Deliver against a series of monthly and quarterly revenue and pipeline generation goals, driving activity, pipeline, weekly forecasts, and closed deals to ensure quota attainment
- Regularly report on team and individual results through pipeline management, forecasting, and strategic initiative reporting
- Partner with senior sales management, marketing, RevOps, product marketing, and enablement to build and align teams around a unified GTM and pipeline generation strategy
- Lead the org through transformation: scaling teams through periods of rapid growth, reorganization, or market change, and creating clarity amid ambiguity
How to be successful in this role:
- Proven, repeated track record as a builder: building organizations rather than inheriting them, creating playbooks from scratch, introducing new technology and AI into workflows, and scaling from one stage of growth to the next
- Deep understanding of AI-first sales motions and how to apply them to improve efficiency and pipeline generation
- Deep expertise in outbound prospecting strategy, account-based motions, intent data, buying signals, and multi-threading; obsesses over pipeline quality, not just activity metrics
- Rigorous command of the key metrics of the business; uses data to diagnose issues, prioritize investments, forecast outcomes, and build business cases that influence executive stakeholders
- Excellence in forecasting accuracy
- Master of the prospecting process in high velocity orgs (deal cycles less than 6 months)
- Mastery of coaching to value-based selling methodology (such as Command of the Message)
- Strong executive presence: confidently communicates strategy, performance, recommendations, and investment plans to senior leadership, and influences without authority while building trust across the org
- A high bar for inspection, evolution, and execution in the business
- Understands buyer personas, market dynamics, and competitive positioning, and ensures SDR messaging evolves with customer needs and GTM priorities
- Succinct, concise, and compelling written and verbal communication; drives clarity through periods of change
- Impeccable cross-functional partnerships
- Strong eye for talent, both in hiring and in advancing the careers of Vantans
- Independent operator, capable of leading a team in a rapidly changing hyper growth environment
What you can expect as a Vantan:
- Industry-competitive compensation
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
- Offices in SF, NYC, London Dublin, and Sydney
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
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