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ALL JOBS Director of Customer Success, Federal Customer Success US Remote Full-time Description WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story. THE OPPORTUNITY We are searching for a highly skilled Director of Customer Success for our Federal team to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience. RESPONSIBILITIES: As a Federal CS Leader you will play a crucial role in ensuring customer satisfaction and success by: Serving as a player/coach in a front line manager position for a small team that also supports customers directly. Advocating for and enabling the people in the customer success organization Functioning as a principal point of contact for guidance and escalations Participating in the interview process to identify exceptional candidates Leading from the front through active participation and mentoring by contributing to projects in a player-coach role Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. Driving customer adoption through effective onboarding and training processes. Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. Collaborating with customers to develop joint success plans. Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. Mentoring other team members, sharing your expertise and assisting in their professional development. Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. Positively impacting the Customer Success Organization at Cyera, your team members, and customers on a broad level as a senior technical leader and manager in the company. Requirements REQUIRED QUALIFICATIONS: Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. Prior experience collaborating with Development teams. Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments. 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,) Experience with programming or scripting languages and familiarity with APIs and web services Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred. Prior experience working in a software company in a technical customer-facing role is essential. Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion. A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. A clear and concise verbal and written communicator, capable of conveying complex information effectively. Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues. COMPENSATION INFORMATION: Compensation Range: $280,000-$310,000. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? Ability to work remotely, with office setup reimbursement Competitive salary Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance APPLY FOR THIS JOB ALL JOBS Terms & Policies · Cookies

Listed by Cyera for a position based in the United States. Employers on this board attest they are hiring domestically.

Computer & Network Security

35 days ago

Head of Training and Education

Cyera · US Remote

Pay

Not listed

Setting

Remote

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ALL JOBS Head of Training and Education Customer Success US Remote Management Full-time Description WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story. THE OPPORTUNITY Cyera is building a Training and Education function from the ground up — the team that teaches customers and partners how to get full value from the platform. This is a founding leadership role: you will design the strategy, build and lead the team, and select the technology stack needed to run a modern customer education function. Educated customers renew more, escalate less, and adopt faster. This role will build external-facing training, education, and certification programs — for customers and channel partners — that scale adoption as the customer base grows and give certified partners the credibility to deliver and support implementations independently. You will report to the Chief Customer Officer and partner closely with Product Management, Channel & Partnerships, Support, and Finance to build a function that is credible, measurable, and fundable. RESPONSIBILITIES: Strategy & Program Ownership Own the training and education strategy end-to-end, spanning pre-engagement onboarding, admin fundamentals, hands-on labs, certification, and partner accreditation. Define and defend the program's ROI model — onboarding readiness, skill validation, support-ticket reduction, product adoption, and partner quality — and report outcomes to executive stakeholders. Prioritize investment by impact, balancing low-effort, high-value initiatives against deeper, longer-term capabilities. Curriculum & Learning Experience Direct the design of self-service learning paths, instructor-led (VILT/ILT) training, and hands-on lab curricula for customer admins, operators, and partner engineers. Establish a governance model that keeps the curriculum current as the product evolves, informed by real-world adoption and support signals. Evaluate where AI can responsibly scale the program — localization, adaptive learning paths, and an AI tutor — while keeping subject-matter-expert review as the source of truth. Certification & Partner Training Build a role-based certification program (e.g., Certified Platform Admin) with defensible, proctored exams. Design the partner certification pathway — learn, practice, validate, authorize, monitor — so accredited partners can deliver and support implementations independently. Team & Vendor Management Hire, lead, and grow the Training and Education team, building a full function of instructional designers, trainers, lab engineers, a curriculum manager, and certification specialists. Own the technology stack and vendor relationships across the LMS, content authoring, hands-on lab platform, exam delivery, and digital badging — negotiating contracts and managing budget. Analytics & Executive Reporting Stand up and continuously evolve an outcomes dashboard covering training completion, lab completion, certified users, trained-vs-untrained support volume, and onboarding readiness. Represent the function in front of the CCO and cross-functional leadership, translating program activity into business impact. Requirements REQUIRED QUALIFICATIONS: 8+ years leading customer-facing training, education, or certification programs - building or scaling an external learning organization - ideally at a B2B SaaS, cybersecurity, or cloud infrastructure company. Track record owning a P&L or budget for a training/education function, including vendor selection and contract negotiation (LMS, authoring platforms, lab environments, exam proctoring). Experience designing certification and partner accreditation programs that gate independent delivery on demonstrated competency, not just course completion. Comfort operating at both altitudes - setting strategy for executive stakeholders while staying close to the mechanics of certification exams, lab environments, and the learning platform. People leadership experience, including hiring and developing instructional designers, trainers, and lab engineers. Fluency measuring training outcomes - completion, certification pass rates, support deflection, adoption - rather than just tracking content delivered. A background in product management, or in a security/data-focused product function, is a strong plus, given the technical depth required to build credible, technically rigorous certification standards. COMPENSATION INFORMATION: Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. BENEFITS - Why Cyera? Ability to work remotely, with office setup reimbursement Unlimited PTO Paid holidays and sick time Health, vision, and dental insurance Life, short and long-term disability insurance APPLY FOR THIS JOB ALL JOBS Terms & Policies · Cookies

Listed by Cyera for a position based in the United States. Employers on this board attest they are hiring domestically.

Computer & Network Security

35 days ago

Cross-Program Product Lead

Ontic · United States

Pay

$90–115/hr

Setting

Remote

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Who We Are Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/. Who You Are Ontic is seeking a Cross-Program Product Lead Contractor to help accelerate high-priority Product Management initiatives that span multiple product areas and business functions. The role will support theVP of Product by bringing structure, momentum, and cross-functional coordination to work that is important but not naturally owned by a single program-aligned Product Manager. This senior Product Management execution role, focused on cross-program work will work in coordination with program-aligned Product Managers and the Operations team to achieve objectives. The ideal candidate for this hands-on contract role will be someone who can operate independently, quickly understand complex product and business context, organize ambiguous workstreams, and drive practical progress without heavy direction. Key Responsibilities GTM request process - Define and help implement a clearer process for handling GTM-related Product requests. - Create structure for CX enhancement requests, Sales/CX/AE strategic requests, larger revenue-risk requests, intake, triage, prioritization, and status communication. - Reduce ad hoc request handling and create a more consistent way for field-facing teams to engage Product. CX priority tracker - Implement a tracker for quarterly CX priorities that gives business stakeholders better visibility than Jira alone. - Include business-facing status, deployment context, Jira mapping, ownership, and clarity on whether changes are broadly available, customer-specific, or still in planning. Roadmap management and Q4 roadmap support - Support roadmap execution and process improvement, including the Q4 roadmap refresh, roadmap coordination, roadmap management approach, and formalized roadmap meetings, interviews, timing, and milestones. - Help Product move toward a more repeatable and scalable roadmap operating model. AI pricing and AI GTM coordination - Help drive AI-related Product Management work, including finalizing AI pricing and coordinating AI GTM activity across programs. - Partner with Product, GTM, Sales, CX, Enablement, and other stakeholders so AI commercialization is cohesive rather than fragmented across product areas. Release notes overhaul - Improve the release notes process, including curation, content quality, presentation, and delivery. - Explore smart release notes that use AI to customize release information by customer based on inputs such as Jira tickets, call recordings, Slack channels, or other relevant signals. FY2028 customer expansion and retention planning - Partner with internal stakeholders to build a forward-looking customer expansion and retention plan. - Help Product understand which customers need proactive attention, where roadmap impact may be required, and how customer risk or expansion opportunities should influence Product planning. AI-enabled roadmap improvement - Explore ways to use AI to improve roadmap planning and communication. - Incorporate AI-derived customer information as roadmap input, use AI to evaluate roadmap options, and create customer-specific roadmap views or summaries. Requirements - 10 years of SaaS Product Management with 3 years managing complex products that rely on integrations - Experience building a product strategy and a supporting roadmap - New product full-lifecycle management experience - B2B experience, including working with Fortune 500 customers, including managing the customer to achieve desired outcomes - Very strong ability to drive cross-functional teams, schedules, and decisions - Experience working with India based Engineering & QA - Experience driving all aspects of the software development lifecycle with development teams - iteration themes, backlog grooming, story mapping, and user story creation - Experience defining/prioritizing detailed product requirements - Ability to think strategically and articulate a long-term product vision and then roll up your sleeves to get things done - Ability to proactively monitor, analyze, and resolve release dependencies, issues, and risks - Highly organized, self-motivated, and detail-oriented, with great follow-through on projects What Success Looks Like - A clearer GTM Product request process is defined and moving toward adoption. - CX priorities are easier for stakeholders to track and understand. - Q4 roadmap planning is better coordinated and more structured. - Roadmap management has a clearer process, tool approach, and operating cadence. - AI pricing and AI GTM work are better organized across programs. - Release notes have a stronger process, format, and delivery model. - Customer expansion and retention needs are better connected to roadmap planning. - AI is being explored as a practical tool for improving roadmap inputs, evaluation, and customer-specific communication. Ideal Candidate The ideal candidate has experience in some combination of the following: - Product Management, Product Strategy, Product GTM, or product-led business execution. - SaaS or enterprise software environments. - Cross-functional execution across Product, GTM, CX, Sales, Product Marketing, Engineering, and leadership teams. - Roadmap planning, product intake, prioritization, and stakeholder communication. - GTM readiness, release communication, pricing, packaging, or commercialization work. - Experience with AI products and using AI internally - Turning ambiguous business and product problems into structured plans and practical deliverables. - Working independently with senior stakeholders. Important Qualities - Senior judgment: Can operate with limited direction and identify where Product leadership input is needed. - Practical execution: Moves quickly and creates lightweight structure without over-engineering process. - Cross-functional fluency:Works effectively across Product, Operations, CX teams, Sales, Product Marketing, Engineering, and leadership. - Clear communication: Produces crisp written artifacts and communicates confidently with executives and working teams. - Ambiguity tolerance: Turns unclear cross-program needs into defined plans, workflows, and deliverables. - Product judgment: Distinguishes between work that requires deep Product decision-making and work that needs structure, tracking, and coordination. Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400

Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.

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