Jobs - Jobs4Americans

ABOUT WATERSHED Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! THE ROLE We are looking for an experienced sustainability professional to join our growing Sustainability Advisory team. The team serves as a strategic advisor to Watershed's customers https://watershed.com/en-GB/customers, including more than 20% of the Fortune 500, helping them advance their corporate sustainability programs. Our primary areas of focus include: - Decarbonization planning and execution across Scopes 1-3 - Climate target setting, (e.g., SBTi-aligned targets) - Voluntary and regulatory disclosures, (e.g., CSRD, UK SRS, CDP) Beyond customer engagements, the Sustainability Advisory team serves as a trusted internal source of expertise. We partner with the Product team to bring sustainability intelligence into the Watershed platform, and with the Go-to-Market team to strengthen Watershed’s expertise, differentiation, and thought leadership. In this role, you’ll be a highly trusted advisor to sustainability leaders at some of the world’s largest and most consequential companies. You’ll help shape sustainability strategies that make business sense, create the foundation for bold action, and advance progress on complex climate and environmental challenges. You’ll also help build the market-leading corporate sustainability platform by supporting teams across Watershed. This role is intended for candidates with experience at the Senior Manager or Engagement Manager level, or above, at a leading consulting firm. The scope, autonomy, business acumen, and sustainability expertise required are comparable to those expected at that level or above. YOU WILL - Advise sustainability leaders at many of the world’s leading companies on advancing their sustainability programs. You’ll independently lead strategic engagements across target setting, decarbonization, environmental impact management, and voluntary and regulatory reporting. Working closely with customers, you’ll develop practical strategies and build the business case for sustainability throughout their journey. - Build sustainability intelligence by staying ahead of emerging frameworks, regulations, and market developments. You’ll translate the latest sustainability trends and regulatory changes into clear, actionable guidance for customers and internal teams, helping them remain compliant, competitive, and prepared for what’s next. - Help develop new products and services by exploring emerging sustainability needs across topics and industries. You’ll prototype new ways to create value for customers and expand Watershed’s impact at the intersection of sustainability, advisory, and technology. - Shape Watershed’s expertise and point of view by contributing to thought leadership, customer-facing materials, and internal enablement. You’ll help establish Watershed as a trusted partner for companies navigating the future of corporate sustainability. WHAT WE’RE LOOKING FOR - 10+ years of professional experience, including at least 4 years at a consulting firm in client-facing roles and at least 4 years working in sustainability. - Deep expertise in corporate decarbonization and familiarity with key climate frameworks, including the GHG Protocol, PCAF, SBTi, ISO standards, and relevant reporting frameworks and regulations such as CSRD, LSRS, CCDAA, ASRS, ISSB, and CDP. - The ability to think clearly about complex problems and work confidently with data. You are systematic, detail-oriented, and comfortable operating in a fast-paced environment. - Excellent verbal and written communication skills. You can present complex analyses and recommendations to C-suite audiences and communicate effectively with both technical and non-technical stakeholders. - A track record of driving strategic initiatives in complex organizations. You can influence decision-making while managing multiple internal and external stakeholders across organizational levels. - A strong interest in solving climate change and enthusiasm for helping define the future of corporate sustainability at a high-growth company. NICE TO HAVE - Fluency in multiple languages, such as English, Spanish, French, or German. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What’s the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.

Listed by Watershed for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

12 days ago

Enterprise Customer Success Manager

Rad AI · San Francisco, California, United States

Pay

$100k–130k

Setting

Remote

Apply Sign in to favorite Permalink

ABOUT RAD AI At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%. Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI. Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health. Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie https://www.radai.com/news/auntminnie-recognizes-rad-ai-omni-reporting-as-2023s-best-new-radiology-software, and ranked by Deloitte https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 https://www.cnbc.com/2025/06/10/2025-cnbc-disruptor-50-see-the-full-list-of-companies.html list, highlighting the innovation and momentum behind our mission. If you’re ready to shape the future of healthcare, we’d love to have you on our team! Why Join Us: We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems, helping drive success at the forefront of generative AI-driven healthcare innovation. The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies. This role will be responsible for building strong executive relationships with customers,, demonstrating ROI and impact of our solution, fostering cross-functional collaboration to maximize customer value, positioning customers for upsell and cross-sell opportunities, and turning customers into enthusiastic advocates. What You'll Be Doing: - Serve as a trusted advisor to Rad AI’s customers through the entire post-implementation lifecycle including product adoption, value realization and renewal. - Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback. - Hold Strategic Business Review meetings to secure renewals and generate growth opportunities - Become the trusted partner for the customer on use cases and product functionality. Represent the voice of the customer to our Product and Machine Learning teams. - Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists. - Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice. - Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement. - Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value. - Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service. Who We're Looking For: - Bachelor’s degree or above. - 3+ years of relevant customer success experience within a healthcare environment. - Excellent people/relationship management, coaching, and communication skills with the ability to influence others. - Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation. - Practical working knowledge of SaaS solutions, implementations, and technical concepts. - Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment. - Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals. - Ability to work in the Western time zone. Nice To Haves: - Experience in a high-growth startup environment. - Demonstrated record of identifying expansion and cross-sell opportunities. - Knowledge of the healthcare industry and AI technology. - Prior professional consulting or healthcare software implementation experience. - Previous experience as a radiology technologist is highly preferred. Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you! To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn https://www.linkedin.com/company/radai/?utm_campaign=Recruiting_2026&utm_content=recruiting-job-posting-website&utm_source=recru%5B%E2%80%A6%5Db-posting-website to stay up to date! Location Details: For roles listed as San Francisco - Onsite: - This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs. For roles listed as United States - Remote: - This role is open to candidates located anywhere in the United States. For roles listed as San Francisco - Onsite + United States - Remote: - We will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States. For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including: - Comprehensive Medical, Dental, Vision & Life insurance - HSA (with employer match), FSA, & DCFSA - 401(k) - 11 Paid Company Holidays - Flexible PTO policy - Annual company-wide offsite - Periodic team offsites - Annual equipment stipend - For roles based outside the US, your recruiter can share more details At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com http://radai.com or no-reply@ashbyhq.com.

Listed by Rad AI for a position based in the United States. Employers on this board attest they are hiring domestically.

Select a role

The full posting opens here — pay, setting and the full description, without leaving the list.