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Partner Support Specialist, Corrections
Check · United States, United States
Pay
$83k–108k
Setting
Remote
Corrections Specialist
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
Partner Support Specialist
Check · United States, United States
Pay
$83k–108k
Setting
Remote
ABOUT CHECK
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners
The Support team plays a critical role in keeping payroll running for thousands of businesses and millions of workers by supporting the platforms that build payroll products on top of Check's infrastructure. When questions arise or something doesn't behave as expected, we investigate what happened, explain it clearly, and drive toward a solution.
This role sits at the intersection of payroll expertise and technical product knowledge, and the work is fast-moving, analytical, and highly investigative. A typical day involves untangling complex payroll scenarios, identifying root causes, partnering across the company to solve problems, and communicating clearly with partners whose payroll expertise may range from seasoned professionals to first-time operators. Along the way, you'll develop deep expertise in Check's platform, payroll operations, and the broader payroll ecosystem while building trusted relationships with the partner teams you support.
Support sits at the center of Check's product ecosystem. We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, surface product insights, and improve the platform. Few roles offer the same visibility into how modern payroll infrastructure operates at scale. If you enjoy solving layered problems, asking thoughtful questions, and translating technical concepts into clear, actionable guidance, you'll thrive here.
In this role, you will:
- Provide exceptional partner support. You'll manage a high volume of partner requests, primarily through written communication. You'll balance urgency and responsiveness with thoughtful and thorough investigation, while independently driving complex issues toward resolution and consistently meeting or exceeding SLAs.
- Investigate complex payroll problems. You'll independently own some of our most complex payroll and tax issues, breaking problems into manageable pieces, tracing root causes across systems, and driving issues toward resolution with accuracy, curiosity, and ownership.
- Collaborate across the company to resolve issues. You'll partner closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, escalate bugs, and help drive solutions that unblock partners quickly.
- Surface patterns and improve the system. You'll proactively identify recurring partner questions, operational friction points, and product trends, surfacing insights that improve documentation, workflows, and product behavior. You'll also create and maintain documentation and operational resources that help the full team work more efficiently.
- Build trusted relationships. Whether you’re working with experienced payroll professionals or teams who are brand new to the industry, you’ll build trust by bringing empathy, ownership, and transparency to every interaction and explaining technical or operational issues in ways they understand.
- Support Check's Enterprise partners. You'll own relationships with some of Check's largest and most strategic partners, serving as a trusted resource through complex payroll scenarios, escalations, and ongoing operational support. You'll build a deep understanding of their business and proactively help drive successful outcomes.
- Escalate thoughtfully. You'll exercise strong judgment about how and when to engage cross-functional stakeholders, ensuring they have the context needed to quickly understand complex problems and drive efficient resolution.
- Deliver service that feels personal. You’ll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. You’ll establish yourself as a reliable and trusted resource by making people feel heard, helped, and valued.
Many backgrounds could fit this role, but ideal candidates will have most or all of the following:
- 4+ years in a client- or partner-facing role, supporting customers, partners, or technical products.
- 2+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role that required applying payroll knowledge to solve customer problems
- Experience balancing multiple priorities in a fast-paced support or operations environment
- Strong investigative instincts and genuine curiosity to understand not just what happened, but why
- Exceptional attention to detail and the ability to maintain accuracy while solving complex problems
- Comfortable collaborating across technical, operational, and administrative teams to solve partner problems and enable new business capabilities
- Excellent written communication skills with the ability to explain complex technical or operational concepts clearly and empathetically
- Experience using ticketing or case management systems (Zendesk preferred)
- Experience creating or improving internal documentation, SOPs, or operational processes
- Experience supporting enterprise, strategic, or high-value customer accounts preferred
- Willingness and availability to attend our annual 3 day company offsite each spring
TRAVEL & OFFICE POLICY
The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
--
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
Partner Support Associate
Check · United States, United States
Pay
$66k–88k
Setting
Remote
ABOUT CHECK
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners
The Support team plays a critical role in keeping payroll running for thousands of businesses and millions of workers by supporting the platforms that build payroll products on top of Check's infrastructure. When questions arise or something doesn't behave as expected, we investigate what happened, explain it clearly, and drive toward a solution.
This role sits at the intersection of payroll expertise and technical product knowledge, and the work is fast-moving, analytical, and highly investigative. A typical day involves untangling complex payroll scenarios, identifying root causes, partnering across the company to solve problems, and communicating clearly with partners whose payroll expertise may range from seasoned professionals to first-time operators. Along the way, you'll develop deep expertise in Check's platform, payroll operations, and the broader payroll ecosystem while building trusted relationships with the partner teams you support.
Support sits at the center of Check's product ecosystem. We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, surface product insights, and improve the platform. Few roles offer the same visibility into how modern payroll infrastructure operates at scale. If you enjoy solving layered problems, asking thoughtful questions, and translating technical concepts into clear, actionable guidance, you'll thrive here.
In this role, you will:
- Provide exceptional partner support. You'll manage a high volume of partner requests, primarily through written communication, balancing urgency with thoughtful investigation while consistently meeting or exceeding SLAs.
- Investigate complex payroll problems. You'll dive deep into payroll and tax questions, break issues into manageable pieces, trace root causes through our systems, and drive issues toward resolution with accuracy, curiosity, and ownership.
- Collaborate across the company to resolve issues. You'll partner closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, escalate bugs, and help drive solutions that unblock partners quickly.
- Surface patterns and improve the system. You'll identify recurring partner questions, operational friction points, and product trends, surfacing insights that improve documentation, workflows, and product behavior.
- Build trusted relationships. Whether you’re working with experienced payroll professionals or teams who are brand new to the industry, you’ll build trust by bringing empathy, ownership, and transparency to every interaction and explaining technical or operational issues in ways they understand.
- Escalate thoughtfully. You’ll exercise careful judgment about how and when to pull others in on a problem or escalate upward, and you’ll ensure everyone has clear context so they can quickly understand the problem and help identify a path to resolution.
- Deliver service that feels personal. You’ll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. You’ll establish yourself as a reliable and trusted resource by making people feel heard, helped, and valued.
Many backgrounds could fit this role, but ideal candidates will have most or all of the following:
- 2+ years in a client- or partner-facing role, supporting customers, partners, or technical products.
- 1+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role that required applying payroll knowledge to solve customer problems
- Experience balancing multiple priorities in a fast-paced support or operations environment
- Strong investigative instincts and genuine curiosity to understand not just what happened, but why
- Exceptional attention to detail and the ability to maintain accuracy while solving complex problems
- Comfortable collaborating across technical, operational, and administrative teams to solve partner problems and enable new business capabilities
- Excellent written communication skills with the ability to explain complex technical or operational concepts clearly and empathetically
- Experience using ticketing or case management systems (Zendesk preferred)
- Willingness and availability to attend our annual 3 day company offsite each spring
TRAVEL & OFFICE POLICY
The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
--
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
Tax Support Associate
Check · United States, United States
Pay
$66k–88k
Setting
Remote
ABOUT CHECK
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners
THE WORK
At Check, we make paying and filing taxes seamless, enabling our partners to build best-in-class payroll businesses. As a Tax Support Associate, you own a portfolio of tax agencies from end to end — meaning you're the person who knows them, handles what comes in from them, communicates on their behalf to partners, and gets resolution across the finish line.
This role will own end-to-end tax workflows. When a tax notice is received, a filing needs completed, or a partner has a tax question they can't untangle, it ends with you. You build fluency with your agencies, their quirks, their timelines, their preferred escalation paths and use that knowledge to drive fast, accurate outcomes for the partners who depend on us.
IN THIS ROLE, YOU WILL:
- Own tax notice issues end-to-end across any federal, state, or local agency
- Communicate directly with partners about what's happening with their notices or tax accounts — translating complex agency interactions into clear, honest updates
- Be the direct point of contact with agencies: be it contact through the agency portal, email, or picking up the phone to call an agency
- Recognize when patterns across notices that may point to a larger systemic issue and bring that signal to the right people
TOOLS FOR THE JOB
The ideal candidate will have:
- 2-4 years of experience in payroll tax, tax operations, compliance, or notice resolution — with meaningful exposure to both agency communication and operational/filing work
- Genuine comfort on the phone with tax agencies and in writing to partners — you're clear, professional, and don't over-promise
- Experience with federal (IRS/SSA), state, and local agencies; ability to research and navigate unfamiliar ones when they come up
- Organized and methodical — you can carry a portfolio of open issues across multiple agencies without things slipping
- You solve first, escalate thoughtfully, and own outcomes through to completion
- A curiosity for the edge cases; unfamiliar notice types feel like puzzles, not blockers
TRAVEL & OFFICE POLICY
The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
--
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
Partner Success Manager
Check · United States, United States
Pay
$147k–190k
Setting
Remote
Check is hiring a Partner Success Manager who will support our highest priority partners.
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
Partner Support Lead, Tax
Check · United States, United States
Pay
$102k–138k
Setting
Remote
ABOUT CHECK
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners
ABOUT THIS ROLE
Check makes paying and filing taxes simple, enabling our partners to build best-in-class payroll businesses. The Tax Support team is core to that promise: working through tax notices, getting on the phone with agencies when needed, and making sure partners always know where things stand.
As Partner Support Lead for our team managing tax notices, you will become a player/coach in the area. The people on your team bring years of payroll tax experience to the work; your job is making sure they can do their best with it.
If you've spent years being the person everyone goes to, running the client relationship, owning the hard escalation, onboarding the new hire, but haven't had the title to match, this role is designed for exactly that transition. We're deliberately looking for operators with startup instincts over domain expertise, and we'll invest in the rest.
IN THIS ROLE, YOU WILL:
- Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
- Learn the work well enough to step in on coverage gaps, complex escalations, or situations where a senior hand is needed
- Help shape how the team operates: documentation, workflows, escalation paths, communication standards
- Identify patterns across the team's work and bring forward recommendations, not just observations
- Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions
TOOLS FOR THE JOB
The ideal candidate will have:
- 4-6+ years in operations or client service.
- Startup or high-growth company background.
- A track record of informal or formal people management. You've been the person others come to, and you know how to move a team without always having formal authority.
- Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version.
- A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable.
Nice to have’s:
- Fintech experience is a plus, and payroll or tax background sets you apart.
TRAVEL & OFFICE POLICY
The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
--
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
Tax Support Specialist
Check · United States, United States
Pay
$83k–108k
Setting
Remote
ABOUT CHECK
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners
THE WORK
At Check, we make paying and filing taxes seamless, enabling our partners to build best-in-class payroll businesses. As a Tax Support Specialist, you own a portfolio of tax agencies from end to end — meaning you're the person who knows them, handles what comes in from them, communicates on their behalf to partners, and gets resolution across the finish line.
This role will own end-to-end tax workflows. When a tax notice is received, a filing needs completed, or a partner has a tax question they can't untangle, it ends with you. You build fluency with your agencies, their quirks, their timelines, their preferred escalation paths and use that knowledge to drive fast, accurate outcomes for the partners who depend on us.
IN THIS ROLE, YOU WILL:
- Own a defined set of federal, state, and local tax agencies end-to-end, including notice resolution, correspondence, corrections, and ongoing compliance across your portfolio
- Be the direct point of contact with agencies: picking up the phone, navigating agency processes, and following through until issues are fully resolved
- Communicate directly with partners about what's happening with their notices or tax accounts — translating complex agency interactions into clear, honest updates
- Balance and reconcile tax accounts within your agency portfolio, surfacing discrepancies and driving resolution
- Manage a queue of tax issues across your agencies, balancing urgency and complexity without losing track of what's open
- Recognize when patterns in your portfolio point to a larger systemic issue and bring that signal to the right people
TOOLS FOR THE JOB
The ideal candidate will have:
- 3–5 years of experience in payroll tax, tax operations, compliance, or notice resolution — with meaningful exposure to both agency communication and operational/filing work
- Genuine comfort on the phone with tax agencies and in writing to partners — you're clear, professional, and don't over-promise
- Experience with federal (IRS/SSA), state, and local agencies; ability to research and navigate unfamiliar ones when they come up
- Organized and methodical — you can carry a portfolio of open issues across multiple agencies without things slipping
- You solve first, escalate thoughtfully, and own outcomes through to completion
- A curiosity for the edge cases; unfamiliar notice types feel like puzzles, not blockers
TRAVEL & OFFICE POLICY
The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
--
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.
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