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Customer Success Executive (Tampa Bay, FL)
Hippocratic AI · Tampa Bay, Florida, United States
$100k–125k
47 days ago
♡
VP, Customer Success (Tampa Bay, FL)
Hippocratic AI · Tampa Bay, Florida, United States
$180k–280k
47 days ago
♡
Customer Success Executive, Payors (Seattle, WA)
Hippocratic AI · Seattle, WA, United States
$100k–125k
48 days ago
♡
Vice President, Customer Success - Life Sciences
Hippocratic AI · Menlo Park, California, United States
$180k–280k
57 days ago
♡
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Customer Success Executive (Central Region)
Hippocratic AI · United States
Pay
$100k–125k
Setting
Remote
Customer Success Executive (Central Region)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Overview
Application
The Opportunity
The healthcare industry is embracing AI and looking to transform. The limiting factors: implementation speed and clear ROI definition. You change that.
At Hippocratic AI, we're the only generative AI platform built for safe, autonomous clinical conversations with patients. Our systems achieve 99.9%+ accuracy and are trusted by leading health systems nationwide. But our technology is only as good as the implementations behind it.
We need a Customer Success Executive who is as comfortable in a CMO's boardroom presenting 6-month outcomes as you are in a nursing unit discovering workflows. You'll own the entire post-sale journey for assigned health systems across the Central Region (Midwest + portions of South/Southeast)—from discovery through scaled adoption—becoming the operational heartbeat of our most strategic relationships.
This is hands-on, embedded partnership work. You'll spend 20-40% of your time onsite with our customers. You'll address problems and deliver solutions. You'll drive measurable clinical and operational outcomes. You'll influence product roadmap decisions. And you'll do it in a $3.5B company backed by healthcare's best investors.
What Success Looks Like in Year One
Discovery & Scoping: You've led deep-dive workflow assessments with nursing leadership, IT, and operations teams. You understand exactly where Hippocratic AI creates value in their environment before implementation begins.
ROI Framework: You've built a customized success metrics dashboard with each client—tracking adoption rates, patient interaction volume, nurse time savings, care quality improvements, and operational efficiency gains. You present quarterly results to their C-suite.
Executive Relationships: You're on a first-name basis with 3-4 executives at each assigned health system (CMO, COO, Nursing VP, IT Director). They call you when they need things done. You're the trusted operational partner they lean on.
Technical Influence: You've identified 2-3 product gaps and successfully advocated for roadmap changes that benefit your accounts and the broader customer base. Engineering and Product respect your insights.
Implementation Momentum: You've led 2-3 full rollouts (pilot through scaled adoption) across units, managing timelines, coordinating training, removing blockers, and hitting adoption targets. Your teams are seeing real results—faster, measurable impact.
Strategic Expansion: You've mapped expansion opportunities and presented them to client leadership. You've grown wallet share or extended deployments into new clinical areas.
Your Core Responsibilities
Implementation & Operationalization
Lead end-to-end discovery: map current workflows, identify pain points, design implementation approach, and define success metrics with clinical and operational stakeholders.
Own rollout planning and execution: phased deployment, training coordination, go-live support, and early adoption phase management.
Serve as the embedded operational leader onsite multiple days per week, particularly during critical implementation phases and go-live windows.
Account & Relationship Management
Manage the full account relationship across clinical, operational, IT, and executive leadership—acting as the primary point of contact and trusted advisor.
Build credibility with nursing teams, clinical leaders, and C-suite executives through consistent execution, transparency, and results.
Navigate competing priorities, stakeholder concerns, and organizational dynamics to drive implementation success.
Conduct regular business reviews with client leadership, presenting adoption metrics, outcome data, and strategic recommendations for expanded impact.
ROI & Success Metrics
Define baseline metrics and success criteria in partnership with each client (adoption rates, patient interactions, clinical outcomes, operational efficiency, cost impact).
Track, analyze, and present outcomes on a monthly/quarterly basis to client and internal stakeholders.
Identify and communicate quick wins and long-term value realization to maintain sponsor engagement and executive confidence.
Build the case for expansion and future initiatives based on demonstrated ROI and clinical impact.
Technical Implementation & Problem-Solving
Configure solutions to align with client workflows, clinical protocols, and operational constraints.
Coordinate across Hippocratic AI engineering, product, and clinical teams to troubleshoot issues, optimize performance, and implement customizations.
Translate clinical/operational needs into technical requirements and work with product/engineering to scope solutions.
Influence product roadmap based on client feedback, market gaps, and implementation learnings.
Training, Adoption & Change Management
Design and lead training programs for nursing teams and clinical staff, ensuring proficiency and sustained adoption.
Identify adoption barriers early and develop targeted strategies to overcome resistance and drive behavior change.
Serve as the voice of the customer within Hippocratic AI, relaying feedback, best practices, and lessons learned.
Cross-Functional Collaboration
Partner with Sales to ensure smooth handoffs and clear implementation expectations with new clients.
Collaborate with Product and Engineering on client-specific roadmap priorities and feature requests.
Share implementation playbooks, best practices, and customer case studies across the customer success team.
Contribute to thought leadership: present outcomes, case studies, and transformation insights at healthcare conferences, webinars, and executive forums.
What You Bring
Must-Have
Bachelor's degree from an accredited university.
5+ years in health systems in customer success, account management, project management, or implementation roles. You understand how health systems work and how change happens inside them.
Proven track record leading complex implementations in clinical or operational environments. You've navigated multi-stakeholder environments, managed scope, handled difficult transitions, and delivered results.
Executive presence and communication skills. You can influence C-suite decision-makers, present data compellingly, and build trust across organizational hierarchies.
Deep understanding of healthcare workflows, clinical operations, and regulatory constraints. You don't need a clinical license, but you understand clinical work and respect it.
Project management excellence: scoping work, managing timelines, coordinating multiple workstreams, and identifying/removing blockers. You're organized, proactive, and detail-oriented.
Technical fluency (not coding required). You understand system architecture, integrations, data requirements, and can translate between business and technical teams. You ask smart questions and learn quickly.
Ability to thrive autonomously in a client-embedded role. You're self-directed, resourceful, and comfortable operating with minimal daily supervision. You drive the relationship.
Willingness to travel: 20-40% of the time to assigned client sites, including multi-day and occasional overnight trips.
Ability to meet client credentialing requirements (background check, drug screening, proof of vaccinations/immunizations, etc.) as mandated by healthcare facilities.
Nice-to-Have
Experience in healthcare consulting, transformation initiatives, or system-wide digital health rollouts.
Background in healthcare technology sales engineering or post-sales technical roles.
Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.
Familiarity with healthcare compliance standards (HIPAA, clinical workflow requirements, etc.).
Track record of presenting outcomes, case studies, or best practices at industry conferences or executive forums.
Experience with ROI modeling, outcome measurement, and value-based care frameworks.
The Details
Travel: 20-40% travel to assigned client sites based on implementation phase, key milestones, and client needs. This includes multi-day onsite weeks and occasional overnight trips.
Location: Remote, with regular travel to Central Region health systems (Midwest + portions of South/Southeast).
Reporting: VP of Customer Success
Why Hippocratic AI
You're joining the future of safe, clinical AI. Hippocratic AI is the only generative AI platform built from the ground up for safe, autonomous clinical conversations. Our 99.9%+ accuracy has been earned through rigorous clinical training and validation.
The team is world-class. Founded by healthcare innovators, physicians, and AI pioneers from El Camino Health, Johns Hopkins, Washington University, Stanford, Google, Meta, Microsoft, and NVIDIA. You'll work alongside people who've spent careers transforming healthcare.
You're backed by the best. Recent $126M Series C at $3.5B valuation, led by Avenir Growth, with support from CapitalG, General Catalyst, a16z, Kleiner Perkins, and leading healthcare systems. We have the resources and runway to execute our vision.
You own meaningful relationships and real outcomes. This isn't a transactional, low-touch SaaS role. You'll see the direct impact of your work in real patient care and clinical operations. You'll build relationships that matter and solve problems that count.
You'll influence product and strategy. Your voice as the customer success leader shapes our roadmap and go-to-market approach. Your feedback directly impacts what we build next.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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Customer Success Executive (West Region)
Hippocratic AI · United States
Pay
$125k–180k
Setting
Remote
Customer Success Executive (West Region)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the Western U.S., including the West Coast and Mountain West. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.
As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.
You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.
What You'll Do
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Executive (East Region)
Hippocratic AI · United States
Pay
$125k–180k
Setting
Remote
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the East Region, including the Northeast, Mid-Atlantic, and East Coast. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.
As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.
You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.
What You'll Do
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Executive (Tampa Bay, FL)
Hippocratic AI · Tampa Bay, Florida, United States
Pay
$100k–125k
Setting
On-site
Job not found
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Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
VP, Customer Success (Tampa Bay, FL)
Hippocratic AI · Tampa Bay, Florida, United States
Pay
$180k–280k
Setting
On-site
VP, Customer Success (Tampa Bay, FL)
Location
Tampa Bay, FL
Employment Type
Full time
Location Type
On-site
Department
Sales & Marketing
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a VP of Customer Success to own a regional portfolio of health system partnerships, lead a high-performing team of Directors and senior Customer Success Executives, and drive net revenue retention and expansion growth across the region. This is a revenue-bearing leadership role that combines executive-level client strategy with team development and measurable long-term impact delivery.
You will be responsible for setting strategy, driving team deliverables, and holding enterprise client relationships across multi-account portfolios. You build the playbooks and processes that your team executes. This role is ideal for a healthcare leader with a commercial edge who thrives in high-growth startup environments and knows how to scale both a customer base and a team.
What You’ll Do
Own a regional portfolio - lead, coach, and develop a team of Directors and/or senior Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
Serve as the executive point of contact for major health system clients, building trusted relationships with board-level sponsors, CNOs, CMIOs, COOs, and other senior stakeholders across multi-entity organizations.
Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
Define, track and communicate client success metrics - including net revenue retention (NRR) - as a primary indicators of customer health. Guide change management strategies and influence adoption across complex health system environments
Build and codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
Own expansion sales within the regional portfolio through identification and directional influence on upsell and cross-sell opportunities.
Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
Support regional hiring strategy, mentor team, and contribute to building a scalable and robust CS org.
This is an onsite role based in Tampa Bay, FL with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university.
10–15 years of experience in healthcare, including 7+ years in customer-facing leadership roles working with or within health systems
Proven ability to manage Directors and senior CS team members (manager of managers) and drive impact across large, matrixed provider organizations
Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
Experience leading cross-functional initiatives in a startup or high-growth technology environment
Strong executive presence and communication skills, with proven ability to engage board-level sponsors and C-suite executives in enterprise organizations
Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
Track record of hitting or exceeding delivery and revenue goals in a CS organization.
Experience building or shaping customer success playbooks, team structures, and scalable infrastructure/ processes - not just executing them.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience with AI, digital health, or clinical decision support tools
Background in consulting, health tech, or clinical operations transformation
Prior exposure to regulatory, compliance, or data governance considerations in healthcare
Experience with pricing, packaging, or go-to-market strategy in a healthcare SaaS or health tech environment.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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Customer Success Executive, Payors (Seattle, WA)
Hippocratic AI · Seattle, WA, United States
Pay
$100k–125k
Setting
On-site
Job not found
The job you requested was not found.
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Vice President, Customer Success - Life Sciences
Hippocratic AI · Menlo Park, California, United States
Pay
$180k–280k
Setting
On-site
Vice President, Customer Success (Life Sciences)
Location
Menlo Park, CA
Employment Type
Full time
Location Type
On-site
Department
Sales & Marketing
Overview
Application
Role Mission
As VP of Customer Success at Hippocratic AI, you will own one of our largest, most strategic life sciences customers end-to-end while building and scaling a high-performing pod of Customer Success Executives and Forward Deployed Engineers. You'll serve as the executive champion for this flagship account, driving expansion and retention while pioneering the playbooks and processes that define how we deliver breakthrough AI into life sciences organizations. This role exists because our most important customers deserve a dedicated executive partner who combines deep life sciences expertise, commercial acumen, and the ability to lead technical delivery teams—someone who can translate customer success into sustainable revenue growth and category leadership.
What You Will Accomplish
Own your first major outcome: By day 90, you will have completed a deep diagnostic of the customer's organization and priorities, established your pod's operating cadence and accountability framework, secured alignment with your customer's executive sponsors on key success metrics and milestones, and shipped your first measurable improvement in customer adoption or expansion.
Drive lasting impact: At 12 months, you will have grown net revenue retention on this account by 25%+ through expansion and retention, built a replicable CS + FDE pod model that becomes the template for scaling customer success across Hippocratic AI, positioned the customer as a visible champion of our platform in the life sciences industry, and demonstrated how strategic account leadership compounds customer lifetime value.
The Team
You'll lead a dedicated pod of Customer Success Executives and Forward Deployed Engineers—your direct team that works embedded with the customer. You'll partner closely with our Product, Engineering, Sales, and Clinical teams, translating customer insights into product roadmap priorities and go-to-market strategy. This is a leadership role that combines hands-on account ownership with team building and organizational influence.
Location Requirement
We believe the best ideas happen together. This role is based in our Menlo Park, California office, expected to be five days a week. We're also exploring establishing a presence in the Bellevue area—if that develops, flexibility on location may be available for exceptional candidates.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university.
10–15 years of experience in life sciences (pharmaceutical, biotech, medical device, or CRO), including 7+ years in customer-facing leadership roles working with or within life sciences organizations.
Proven ability to own a large, strategic enterprise account and lead a cross-functional team of customer success and technical/engineering staff.
Deep knowledge of life sciences workflows and operating models across areas such as commercial, medical affairs, clinical operations, or R&D.
Experience leading cross-functional initiatives in a startup or high-growth technology environment.
Strong executive presence and communication skills, with proven ability to engage C-suite executives and senior stakeholders in large enterprise organizations.
Demonstrated success in implementation excellence, change leadership, and delivering measurable results.
Track record of hitting or exceeding delivery and revenue goals in a CS organization.
Experience building or shaping customer success playbooks, team structures, and scalable processes — not just executing them.
Technical fluency sufficient to lead and direct Forward Deployed Engineers and engage credibly with customer technical teams.
Nice-to-Have:
Experience with AI, digital health, or clinical/scientific decision support tools.
Background in consulting, health tech, or life sciences operations transformation.
Prior exposure to regulatory, compliance, or data governance considerations in life sciences (e.g., GxP, HIPAA, 21 CFR Part 11).
Experience with pricing, packaging, or go-to-market strategy in a life sciences or healthcare SaaS environment.
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
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Customer Success Executive (Duarte, CA)
Hippocratic AI ·
Pay
$100k–125k
Setting
On-site
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Customer Success Executive, Forward Deployed
Hippocratic AI · United States
Pay
$125k–180k
Setting
Remote
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VP, Customer Success, Payors (Seattle, WA)
Hippocratic AI · Seattle, WA, United States
Pay
$180k–280k
Setting
On-site
Vice President, Customer Success (Payors)
Location
Seattle, WA; Bellevue, WA
Employment Type
Full time
Location Type
On-site
Department
Sales & Marketing
Overview
Application
Role Mission
As VP of Customer Success for Payors at Hippocratic AI, you will build and lead high-performing teams that drive satisfaction, retention, and expansion across our health plan and managed care customers. You'll establish the systems, processes, and culture that enable customer success at scale—designing the playbooks and team structures that transform how health plans achieve value from our AI platform. This role exists because health plans are deploying breakthrough AI at scale, and they need a dedicated, expert-led customer success organization that speaks their language, understands their complexity, and delivers measurable impact on their most critical metrics.
What You Will Accomplish
Own your first major outcome: By day 90, you will have completed a diagnostic of your payer customer base and success metrics, established your CS team's operating framework and KPIs, recruited and onboarded your first CS leaders and specialists, and shipped measurable improvements in customer retention or satisfaction for your most strategic accounts.
Drive lasting impact: At 12 months, you will have scaled your payer CS team from concept to fully functional, high-performing organization, established replicable playbooks for payer onboarding and success management, grown net revenue retention across your payer book of business to 110%+, positioned payer customers as visible advocates for Hippocratic AI in the industry, and proven out the payer CS model that can scale across the organization.
The Team
You'll build and lead a dedicated payer customer success organization—recruiting and developing CS Executives, CS Leaders, technical support specialists, and implementation experts. You'll partner closely with Product, Engineering, Clinical, and Sales teams to ensure payer needs drive organizational priorities. You'll work embedded with major health plan customers while building the infrastructure that scales CS capability across Hippocratic AI.
What You'll Do
Build and lead a world-class payer CS team by partnering with Talent Acquisition to recruit, onboard, mentor, and develop customer success executives, CS leaders, technical specialists, and implementation experts—creating systems and processes that enable rapid scaling with excellence
Develop and execute a comprehensive payer customer success strategy aligned with Hippocratic AI's mission and business objectives, tailored to the unique operating models, regulatory environment, and success metrics of health plans and managed care organizations
Establish and nurture trusted relationships with health plans, managed care organizations, PBMs, and other payer entities at executive and operational levels—positioning Hippocratic AI as a strategic partner in their value-based care and operational transformation initiatives
Drive customer retention and expansion across payer use cases (utilization management, member engagement, care management, prior authorization)—identifying upsell and cross-sell opportunities while maintaining strong net revenue retention (NRR)
Serve as the voice of the payer customer within the organization, working cross-functionally with Product, Engineering, and Clinical teams to channel payer feedback into product evolution and go-to-market strategy
Implement and refine customer success metrics and processes tailored to payer KPIs—HEDIS/STARS performance, medical loss ratio (MLR) impact, member satisfaction, per-member-per-month cost trends, and operational efficiency gains
Act as escalation point for complex payer customer issues, ensuring timely and effective resolution while navigating payer organizational structures and compliance requirements
Navigate payer ecosystem complexities—regulatory requirements (CMS, NCQA, state Department of Insurance), delegated arrangements, network management, and claims/benefits administration workflows—positioning our solutions as aligned with payer strategic priorities
Location Requirement
This role is based in the North Seattle/Mountlake Terrace, Washington area, with expected presence at our major payor customer sites. Periodic travel to Hippocratic AI offices (Menlo Park) is expected for strategic planning, team alignment, and organizational collaboration. Candidates must be able to satisfy client-specific credentialing requirements, including background screening and proof of required vaccinations or immunizations, as mandated by healthcare facilities and payor entities.
Compensation
Compensation is based on experience, expertise, and level of responsibility. We offer competitive packages that reflect the role's seniority and scope, along with equity, health insurance, and other benefits.
Required Qualifications
Bachelor's degree from an accredited university
10–15 years of professional experience in customer success, account management, or related leadership roles within the payer/health plan industry, with 7+ years in customer-facing leadership positions
Proven track record driving customer success in B2B SaaS or healthcare technology companies serving payer organizations, with demonstrated ability to hit KPIs and drive revenue growth
Deep understanding of the payer/health plan industry including managed care operations, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA, state Department of Insurance)
Demonstrated experience working with health plan stakeholders across medical management, population health, quality, IT, and C-suite leadership—translating between clinical, operational, and executive perspectives
Exceptional interpersonal and communication skills with proven ability to influence and inspire cross-functional teams, customers, and senior executives
Data-driven mindset with hands-on experience leveraging payer-specific metrics and analytics (HEDIS/STARS, MLR, per-member-per-month cost trends) to inform strategy and decision-making
Proven experience scaling customer success teams and processes in high-growth startup or scaling technology environments
Deep understanding of workflows within health plans and managed care organizations, with demonstrated ability to align AI solutions to payer operational processes and business priorities
Preferred Qualifications
MBA, MHA, or advanced degree in Business, Healthcare Administration, or related field
Demonstrated thought leadership in the payer industry, including speaking at major payer conferences (AHIP, RISE, AMCP) or industry forums
Hands-on familiarity with AI-based solutions and their application in payer operations—prior authorization automation, member outbound engagement, clinical decision support
Experience with value-based care models and payer-provider collaboration initiatives
Existing relationships with senior leaders at major national and regional health plans
Track record building customer success organizations from the ground up in emerging categories
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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