Customer Success Executive (Central Region)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Overview
Application
The Opportunity
The healthcare industry is embracing AI and looking to transform. The limiting factors: implementation speed and clear ROI definition. You change that.
At Hippocratic AI, we're the only generative AI platform built for safe, autonomous clinical conversations with patients. Our systems achieve 99.9%+ accuracy and are trusted by leading health systems nationwide. But our technology is only as good as the implementations behind it.
We need a Customer Success Executive who is as comfortable in a CMO's boardroom presenting 6-month outcomes as you are in a nursing unit discovering workflows. You'll own the entire post-sale journey for assigned health systems across the Central Region (Midwest + portions of South/Southeast)—from discovery through scaled adoption—becoming the operational heartbeat of our most strategic relationships.
This is hands-on, embedded partnership work. You'll spend 20-40% of your time onsite with our customers. You'll address problems and deliver solutions. You'll drive measurable clinical and operational outcomes. You'll influence product roadmap decisions. And you'll do it in a $3.5B company backed by healthcare's best investors.
What Success Looks Like in Year One
Discovery & Scoping: You've led deep-dive workflow assessments with nursing leadership, IT, and operations teams. You understand exactly where Hippocratic AI creates value in their environment before implementation begins.
ROI Framework: You've built a customized success metrics dashboard with each client—tracking adoption rates, patient interaction volume, nurse time savings, care quality improvements, and operational efficiency gains. You present quarterly results to their C-suite.
Executive Relationships: You're on a first-name basis with 3-4 executives at each assigned health system (CMO, COO, Nursing VP, IT Director). They call you when they need things done. You're the trusted operational partner they lean on.
Technical Influence: You've identified 2-3 product gaps and successfully advocated for roadmap changes that benefit your accounts and the broader customer base. Engineering and Product respect your insights.
Implementation Momentum: You've led 2-3 full rollouts (pilot through scaled adoption) across units, managing timelines, coordinating training, removing blockers, and hitting adoption targets. Your teams are seeing real results—faster, measurable impact.
Strategic Expansion: You've mapped expansion opportunities and presented them to client leadership. You've grown wallet share or extended deployments into new clinical areas.
Your Core Responsibilities
Implementation & Operationalization
Lead end-to-end discovery: map current workflows, identify pain points, design implementation approach, and define success metrics with clinical and operational stakeholders.
Own rollout planning and execution: phased deployment, training coordination, go-live support, and early adoption phase management.
Serve as the embedded operational leader onsite multiple days per week, particularly during critical implementation phases and go-live windows.
Account & Relationship Management
Manage the full account relationship across clinical, operational, IT, and executive leadership—acting as the primary point of contact and trusted advisor.
Build credibility with nursing teams, clinical leaders, and C-suite executives through consistent execution, transparency, and results.
Navigate competing priorities, stakeholder concerns, and organizational dynamics to drive implementation success.
Conduct regular business reviews with client leadership, presenting adoption metrics, outcome data, and strategic recommendations for expanded impact.
ROI & Success Metrics
Define baseline metrics and success criteria in partnership with each client (adoption rates, patient interactions, clinical outcomes, operational efficiency, cost impact).
Track, analyze, and present outcomes on a monthly/quarterly basis to client and internal stakeholders.
Identify and communicate quick wins and long-term value realization to maintain sponsor engagement and executive confidence.
Build the case for expansion and future initiatives based on demonstrated ROI and clinical impact.
Technical Implementation & Problem-Solving
Configure solutions to align with client workflows, clinical protocols, and operational constraints.
Coordinate across Hippocratic AI engineering, product, and clinical teams to troubleshoot issues, optimize performance, and implement customizations.
Translate clinical/operational needs into technical requirements and work with product/engineering to scope solutions.
Influence product roadmap based on client feedback, market gaps, and implementation learnings.
Training, Adoption & Change Management
Design and lead training programs for nursing teams and clinical staff, ensuring proficiency and sustained adoption.
Identify adoption barriers early and develop targeted strategies to overcome resistance and drive behavior change.
Serve as the voice of the customer within Hippocratic AI, relaying feedback, best practices, and lessons learned.
Cross-Functional Collaboration
Partner with Sales to ensure smooth handoffs and clear implementation expectations with new clients.
Collaborate with Product and Engineering on client-specific roadmap priorities and feature requests.
Share implementation playbooks, best practices, and customer case studies across the customer success team.
Contribute to thought leadership: present outcomes, case studies, and transformation insights at healthcare conferences, webinars, and executive forums.
What You Bring
Must-Have
Bachelor's degree from an accredited university.
5+ years in health systems in customer success, account management, project management, or implementation roles. You understand how health systems work and how change happens inside them.
Proven track record leading complex implementations in clinical or operational environments. You've navigated multi-stakeholder environments, managed scope, handled difficult transitions, and delivered results.
Executive presence and communication skills. You can influence C-suite decision-makers, present data compellingly, and build trust across organizational hierarchies.
Deep understanding of healthcare workflows, clinical operations, and regulatory constraints. You don't need a clinical license, but you understand clinical work and respect it.
Project management excellence: scoping work, managing timelines, coordinating multiple workstreams, and identifying/removing blockers. You're organized, proactive, and detail-oriented.
Technical fluency (not coding required). You understand system architecture, integrations, data requirements, and can translate between business and technical teams. You ask smart questions and learn quickly.
Ability to thrive autonomously in a client-embedded role. You're self-directed, resourceful, and comfortable operating with minimal daily supervision. You drive the relationship.
Willingness to travel: 20-40% of the time to assigned client sites, including multi-day and occasional overnight trips.
Ability to meet client credentialing requirements (background check, drug screening, proof of vaccinations/immunizations, etc.) as mandated by healthcare facilities.
Nice-to-Have
Experience in healthcare consulting, transformation initiatives, or system-wide digital health rollouts.
Background in healthcare technology sales engineering or post-sales technical roles.
Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.
Familiarity with healthcare compliance standards (HIPAA, clinical workflow requirements, etc.).
Track record of presenting outcomes, case studies, or best practices at industry conferences or executive forums.
Experience with ROI modeling, outcome measurement, and value-based care frameworks.
The Details
Travel: 20-40% travel to assigned client sites based on implementation phase, key milestones, and client needs. This includes multi-day onsite weeks and occasional overnight trips.
Location: Remote, with regular travel to Central Region health systems (Midwest + portions of South/Southeast).
Reporting: VP of Customer Success
Why Hippocratic AI
You're joining the future of safe, clinical AI. Hippocratic AI is the only generative AI platform built from the ground up for safe, autonomous clinical conversations. Our 99.9%+ accuracy has been earned through rigorous clinical training and validation.
The team is world-class. Founded by healthcare innovators, physicians, and AI pioneers from El Camino Health, Johns Hopkins, Washington University, Stanford, Google, Meta, Microsoft, and NVIDIA. You'll work alongside people who've spent careers transforming healthcare.
You're backed by the best. Recent $126M Series C at $3.5B valuation, led by Avenir Growth, with support from CapitalG, General Catalyst, a16z, Kleiner Perkins, and leading healthcare systems. We have the resources and runway to execute our vision.
You own meaningful relationships and real outcomes. This isn't a transactional, low-touch SaaS role. You'll see the direct impact of your work in real patient care and clinical operations. You'll build relationships that matter and solve problems that count.
You'll influence product and strategy. Your voice as the customer success leader shapes our roadmap and go-to-market approach. Your feedback directly impacts what we build next.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Executive (West Region)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the Western U.S., including the West Coast and Mountain West. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.
As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.
You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.
What You'll Do
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the East Region, including the Northeast, Mid-Atlantic, and East Coast. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.
As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.
You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.
What You'll Do
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
We are seeking a Customer Success Executive with deep payor experience to join our growing team. In this role, you will ensure our health plan clients achieve measurable outcomes through the deployment of Hippocratic AI’s innovative solutions. You will partner directly with the Chief Customer Officer and play a key role in customer satisfaction, retention, and expansion across our payer portfolio.
Location & Travel
This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required.
Candidate must be willing to travel 25-50%
What You'll Do
Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.
Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards. Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.
This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers).
Proven experience in customer success, account management, payer operations, or implementation roles.
Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations. Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.
Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.
Strong organizational and project management skills.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience supporting AI, automation, or SaaS solutions in the payer space.
Familiarity with prior auth workflows, delegated risk arrangements, value-based care programs, or member engagement initiatives.
Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA).
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
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