About Truv:

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job:

We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.

Truv empowers financial firms to underwrite with confidence. We believe that discerning fact from fiction about an applicant’s employment and income shouldn’t be a process that takes days, dozens of phone calls, or hidden behind black boxes. Truv provides a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers that house the data of 120M+ US workers. And consumers benefit from faster turnarounds and greater financial opportunities. 

 

We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from the Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.

 

Our values are the specific behaviours and skills that we care most about. The more these values sound like you and the people you want to work with, the more likely you’ll thrive at Truv.

· Bias for action - move fast and get things done.

· Customer obsession – we start with making the customer happy and work backward.

· Good judgment – make wise decisions despite ambiguity.

· Focus on impact – solve important problems first.

· Transparent and direct–informed people make better decisions.

· Win as a team – we win and lose (rarely) as a team.

· Continuous improvement – all improvements matter because they compound exponentially.

 

A customer-centric mindset is part of every decision we make - we’re looking for a Technical Support Engineer to join and help us build the best customer support experience.