Page 1
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY
Upway · New York, US
$50k–54k
126 days ago
♡
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY
Upway · New York, US
$50k–54k
126 days ago
♡
Loading more openings…
You've reached the end of the list.
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY
Upway · New York, US
Pay
$50k–54k
Setting
On-site
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste !
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team.
In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
This is a full time job, Tuesday to Saturday 9:30am to 6pm
Key Responsibilities
Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products.
Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
Gather and report customer feedback to help shape product offerings and improve the sales process.
Skills, Knowledge and Expertise
Necessary Skills
Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
Excellent written and oral communication skills
Comfortability with technology
An empathetic and enthusiastic personality
Autonomy and ability to work in a fast-paced environment
Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
Adaptability: you can find creative solutions for customers in ambiguous circumstances
Nice to Haves
Interests in sustainability, mobility, and technology
Experience in customer support
Benefits
Upway is an early-stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
You’ll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you’ll become an expert in these topics
A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
Comprehensive medical, dental, and vision plans
Life, accidental death, and long-term disability insurance
Paid company holidays and time off
Competitive 401K Plan with matching
About Upway
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.
Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.
We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Apply Now
Our Hiring Process
Stage 2:
Phone Screen
Stage 3:
Interview
Stage 4:
Offer
Stage 5:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Interview
Stage 4:
Offer
Stage 5:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Interview
Stage 4:
Offer
Stage 5:
Hired
1
2
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest
Apply Now
Department
Operations
Employment Type
Full Time
Location
New York
Workplace type
Onsite
Compensation
$50,000 - $53,500 / year
View all opportunities at Upway
ENGLISH DEUTSCH
UPWAY
PRIVACY POLICY
COOKIES
POWERED BY
Cookies
We use cookies to ensure you get the best experience on our website.
Accept all
Reject all
Settings
Listed by Upway for a position based in the United States. Employers on this board attest they are hiring domestically.
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY
Upway · New York, US
Pay
$50k–54k
Setting
On-site
Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste !
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team.
In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
This is a full time job, Tuesday to Saturday 9:30am to 6pm
Key Responsibilities
Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products.
Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
Gather and report customer feedback to help shape product offerings and improve the sales process.
Skills, Knowledge and Expertise
Necessary Skills
Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
Excellent written and oral communication skills
Comfortability with technology
An empathetic and enthusiastic personality
Autonomy and ability to work in a fast-paced environment
Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
Adaptability: you can find creative solutions for customers in ambiguous circumstances
Nice to Haves
Interests in sustainability, mobility, and technology
Experience in customer support
Benefits
Upway is an early-stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
You’ll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you’ll become an expert in these topics
A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
Comprehensive medical, dental, and vision plans
Life, accidental death, and long-term disability insurance
Paid company holidays and time off
Competitive 401K Plan with matching
About Upway
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.
Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.
We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Apply Now
Our Hiring Process
Stage 2:
Phone Screen
Stage 3:
Interview
Stage 4:
Offer
Stage 5:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Interview
Stage 4:
Offer
Stage 5:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Interview
Stage 4:
Offer
Stage 5:
Hired
1
2
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest
Apply Now
Department
Operations
Employment Type
Full Time
Location
New York
Workplace type
Onsite
Compensation
$50,000 - $53,500 / year
View all opportunities at Upway
ENGLISH DEUTSCH
UPWAY
PRIVACY POLICY
COOKIES
POWERED BY
Cookies
We use cookies to ensure you get the best experience on our website.
Accept all
Reject all
Settings
Listed by Upway for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Specialist (Bike Expert), Los Angeles
Upway · Los Angeles, California, US
Pay
$40k–50k
Setting
On-site
Listed by Upway for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Specialist (Bike Expert), Los Angeles
Upway · Los Angeles, California, US
Pay
$40k–50k
Setting
On-site
Listed by Upway for a position based in the United States. Employers on this board attest they are hiring domestically.
Select a role
The full posting opens here — pay, setting and the full description, without leaving the list.