At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts. You will act as a trusted advisor, driving value realization, retention, and growth through strategic planning, executive alignment, and cross-functional collaboration.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta for Government is Vanta’s AI-powered platform that helps government agencies and vendors protect mission data, manage risk, streamline compliance, and build trust – faster and with less manual work.
Vanta’s public sector efforts are growing quickly and this is an exciting opportunity to join a new team dedicated explicitly to public sector sales and customer success. We are looking for a passionate, results-oriented, and collaborative CSM who has a proven track-record of managing high-value public sector accounts, leading to customer satisfaction, renewals, and expansion.
What you’ll do as SLED Customer Success Manager, Public Sector:
- Manage high-touch, SLED accounts serving as the primary client advocate and success owner.
- Drive cross-functional coordination across multiple teams – including Product, Engineering, Security, and Legal – to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts.
- Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.
- Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering values.
- Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment.
- Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics.
- Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model to better serve public sector enterprises.
- Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions.
How to be successful in this role:
- 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
- Proven success managing high-value SLED and enterprise accounts, leading to customer satisfaction, renewals, and account growth.
- Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
- Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals.
- Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends.
- Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives.
- Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact.
- Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion.
- Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders.
- Strong analytical, strategic thinking, and storytelling skills, using data-driven insights to proactively identify risks and opportunities for growth.
- Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups.
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts. You will act as a trusted advisor, driving value realization, retention, and growth through strategic planning, executive alignment, and cross-functional collaboration.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta for Government is Vanta’s AI-powered platform that helps government agencies and vendors protect mission data, manage risk, streamline compliance, and build trust – faster and with less manual work.
Vanta’s public sector efforts are growing quickly and this is an exciting opportunity to join a new team dedicated explicitly to public sector sales and customer success. We are looking for a passionate, results-oriented, and collaborative CSM who has a proven track-record of managing high-value public sector accounts, leading to customer satisfaction, renewals, and expansion.
What you’ll do as SLED Customer Success Manager, Public Sector:
Manage high-touch, SLED accounts serving as the primary client advocate and success owner.
Drive cross-functional coordination across multiple teams – including Product, Engineering, Security, and Legal – to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts.
Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.
Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering values.
Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment.
Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics.
Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model to better serve public sector enterprises.
Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions.
How to be successful in this role:
8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
Proven success managing high-value SLED and enterprise accounts, leading to customer satisfaction, renewals, and account growth.
Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals.
Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends.
Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives.
Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact.
Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion.
Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders.
Strong analytical, strategic thinking, and storytelling skills, using data-driven insights to proactively identify risks and opportunities for growth.
Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
What you can expect as a Vanta’n:
Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a AI Optimization Specialist, Support, you will empower both our customers and Support team by building and maintaining the AI-powered knowledge that fuels our customer-facing chatbot and internal AI Copilot. You’ll collaborate closely with Support, Customer Education, Product, and Engineering teams to ensure our AI tools deliver accurate, helpful responses while enhancing customer experience and support efficiency at scale.
This is a unique opportunity to shape the future of AI in support operations. You’ll own the strategy, design, optimization, and performance tracking of our chatbot and internal Copilot, ensuring both are trusted, high-performing tools.
Our goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics https://www.vanta.com/technical-support-metrics are available publicly.
What you’ll do as a AI Optimization Specialist, Support at Vanta:
Leverage and Test AI-Driven Knowledge
- Collaborate with Customer Education to ensure AI tools (chatbot and Copilot) are drawing from the most effective and accurate content.
- Identify performance gaps, broken experiences, or edge cases that indicate content or structural improvements are needed.
- Provide feedback loops and insights to inform content updates based on how users interact with AI systems.
Enhance the Internal AI Copilot
- Build and maintain internal knowledge resources (e.g., Guru cards, internal snippets) to help the support team resolve customer issues quickly and confidently.
- Ensure the Copilot can answer internal process, policy, and ownership questions effectively.
Optimize Support’s AI Chatbot Workflows
- Own and refine chatbot workflows, guidance, and custom answers within Intercom.
- Use data and real-time behavior to continuously iterate and improve.
Develop Deep Product and Customer Understanding
- Use your exposure to customer interactions to shape better AI responses and identify high-value improvement opportunities.
- Build strong internal product expertise to anticipate customer needs and support gaps.
Leverage Data for Continuous Improvement
- Analyze chatbot and Copilot performance data to identify friction points and prioritize improvements.
- Report actionable insights to stakeholders to drive buy-in and alignment.
Design and Optimize Conversational Flows
- Design personalized and effective conversational flows using Intercom’s AI capabilities.
- Leverage historical data, customer feedback, and system behavior to reduce fallback rates and enhance automation.
Drive Strategic AI Design and Impact
- Own and continuously improve how AI handles inbound support interactions, with a focus on increasing resolution rates, accuracy, and customer satisfaction.
- Drive increases in AI involvement, resolution rates, and CSAT by strategically optimizing how AI is used across support touchpoints.
- Use insights from real support conversations to guide strategic decisions around AI behavior, fallback handling, and escalation logic.
Align with Cross-Functional Roadmaps
- Partner with Product, Engineering and Design to stay ahead of upcoming launches and ensure the AI chatbot and AI Copilot are prepared to support new or updated customer-facing workflows.
- Anticipate where AI coverage may be impacted and proactively guide conversation design and fallback planning for those scenarios.
Stay Close to Customer Challenges Through Support
- Take on a small volume of support tickets to stay grounded in real customer challenges, deepen product expertise, and identify opportunities to improve AI flows based on actual user needs and language.
How to be successful in this role:
- Support Expertise: Proven experience in technical troubleshooting and handling customer inquiries (TSS/SR TSS preferred). This is core to understanding both customer needs and how to structure effective support content and flows.
- AI Experience: Exposure to AI-powered support tools and a strong interest in developing expertise in chatbot design, automation, and conversation optimization.
- Content Creation & Curation: Strong writing and organizational skills for crafting and maintaining structured knowledge (e.g., snippets, Guru cards, internal documentation) that feeds both chatbot and Copilot accuracy.
- Problem-Solving & Iteration: Demonstrated ability to identify gaps, anticipate edge cases, and iterate quickly. This includes thinking systematically about how to improve workflows and scale support through automation.
- Product & Process Knowledge: Familiarity with internal tools and systems (e.g., Ask Ilma, Intercom Copilot) and how product areas interact. This ensures high-quality, relevant AI responses.
- Cross-Functional Collaboration: Experience working with teams across Product, Engineering, and GTM to align AI and support strategies. Ability to advocate effectively for support needs in broader company discussions.
- Data-Driven Mindset: Ability to interpret AI performance data, identify trends, and make insights-driven decisions to optimize chatbot and Copilot performance.
- Bonus Technical Skills: Familiarity with APIs, JSON, or scripting languages (e.g., Python, JavaScript) to work more deeply with AI workflows and configurations. Not required, but helpful for advanced use cases or future evolution of the role.
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a AI Optimization Specialist, Support, you will empower both our customers and Support team by building and maintaining the AI-powered knowledge that fuels our customer-facing chatbot and internal AI Copilot. You’ll collaborate closely with Support, Customer Education, Product, and Engineering teams to ensure our AI tools deliver accurate, helpful responses while enhancing customer experience and support efficiency at scale.
This is a unique opportunity to shape the future of AI in support operations. You’ll own the strategy, design, optimization, and performance tracking of our chatbot and internal Copilot, ensuring both are trusted, high-performing tools.
Our goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics https://www.vanta.com/technical-support-metrics are available publicly.
What you’ll do as a AI Optimization Specialist, Support at Vanta:
Leverage and Test AI-Driven Knowledge
- Collaborate with Customer Education to ensure AI tools (chatbot and Copilot) are drawing from the most effective and accurate content.
- Identify performance gaps, broken experiences, or edge cases that indicate content or structural improvements are needed.
- Provide feedback loops and insights to inform content updates based on how users interact with AI systems.
Enhance the Internal AI Copilot
- Build and maintain internal knowledge resources (e.g., Guru cards, internal snippets) to help the support team resolve customer issues quickly and confidently.
- Ensure the Copilot can answer internal process, policy, and ownership questions effectively.
Optimize Support’s AI Chatbot Workflows
- Own and refine chatbot workflows, guidance, and custom answers within Intercom.
- Use data and real-time behavior to continuously iterate and improve.
Develop Deep Product and Customer Understanding
- Use your exposure to customer interactions to shape better AI responses and identify high-value improvement opportunities.
- Build strong internal product expertise to anticipate customer needs and support gaps.
Leverage Data for Continuous Improvement
- Analyze chatbot and Copilot performance data to identify friction points and prioritize improvements.
- Report actionable insights to stakeholders to drive buy-in and alignment.
Design and Optimize Conversational Flows
- Design personalized and effective conversational flows using Intercom’s AI capabilities.
- Leverage historical data, customer feedback, and system behavior to reduce fallback rates and enhance automation.
Drive Strategic AI Design and Impact
- Own and continuously improve how AI handles inbound support interactions, with a focus on increasing resolution rates, accuracy, and customer satisfaction.
- Drive increases in AI involvement, resolution rates, and CSAT by strategically optimizing how AI is used across support touchpoints.
- Use insights from real support conversations to guide strategic decisions around AI behavior, fallback handling, and escalation logic.
Align with Cross-Functional Roadmaps
- Partner with Product, Engineering and Design to stay ahead of upcoming launches and ensure the AI chatbot and AI Copilot are prepared to support new or updated customer-facing workflows.
- Anticipate where AI coverage may be impacted and proactively guide conversation design and fallback planning for those scenarios.
Stay Close to Customer Challenges Through Support
- Take on a small volume of support tickets to stay grounded in real customer challenges, deepen product expertise, and identify opportunities to improve AI flows based on actual user needs and language.
How to be successful in this role:
- Support Expertise: Proven experience in technical troubleshooting and handling customer inquiries (TSS/SR TSS preferred). This is core to understanding both customer needs and how to structure effective support content and flows.
- AI Experience: Exposure to AI-powered support tools and a strong interest in developing expertise in chatbot design, automation, and conversation optimization.
- Content Creation & Curation: Strong writing and organizational skills for crafting and maintaining structured knowledge (e.g., snippets, Guru cards, internal documentation) that feeds both chatbot and Copilot accuracy.
- Problem-Solving & Iteration: Demonstrated ability to identify gaps, anticipate edge cases, and iterate quickly. This includes thinking systematically about how to improve workflows and scale support through automation.
- Product & Process Knowledge: Familiarity with internal tools and systems (e.g., Ask Ilma, Intercom Copilot) and how product areas interact. This ensures high-quality, relevant AI responses.
- Cross-Functional Collaboration: Experience working with teams across Product, Engineering, and GTM to align AI and support strategies. Ability to advocate effectively for support needs in broader company discussions.
- Data-Driven Mindset: Ability to interpret AI performance data, identify trends, and make insights-driven decisions to optimize chatbot and Copilot performance.
- Bonus Technical Skills: Familiarity with APIs, JSON, or scripting languages (e.g., Python, JavaScript) to work more deeply with AI workflows and configurations. Not required, but helpful for advanced use cases or future evolution of the role.
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Service
76 days ago
Customer Success Manager, Enterprise - Central or East Regions
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Vanta’s Customer Success Manager, Enterprise (Central/East Regions), you will play a pivotal role in guiding our largest customers through their security and compliance journeys with Vanta's specialized solutions. By combining their customer-centric approach with expertise in Vanta's products and security best practices, they contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes.
Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.
What you’ll do as a Customer Success Manager, Enterprise at Vanta:
- Lead all post sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells.
- Partner with Account Managers to drive renewal and expansion opportunities within your book of business
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
- Guide implementation, configuration, and optimization of Vanta Trust Management Platform
- Managing 40 Enterprise customers ($3M ARR in BoB)
- Provide professional advice on security best practices and compliance standards
- Collaborate with the customer to optimize security program and Identify areas of improvement
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
- Work cross-functionally to resolve customer business issues and work toward mutual goals.
How to be successful in this role:
- You reside within the Central or East regions within the United States.
- 8+ years of experience as a Customer Success Manager for a SaaS company managing a book of business of Enterprise customers
- Experience handling onboarding, implementation, adoption, identifying opportunities for expansion
- Self-starter, able to work with little or no supervision
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers
- Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
- Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
- Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
- Ability to be nimble and agile in an environment where shifting priorities should be expected
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers—organizations with 10,000+ employees navigating sophisticated security and compliance landscapes. Unlike traditional CSM roles managing 20-30 accounts, you'll own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes.
The Strategic CS team plays a defining role in proving Vanta can serve the enterprise at scale. You'll partner closely with Strategic Account Executives and Account Managers to execute land and expand strategies, manage complex implementations, and guide executive stakeholders through their GRC program maturity journeys. Your work will directly influence Vanta's upmarket growth, product roadmap, and strategic positioning in the market.
What you’ll do as a Customer Success Manager, Strategic at Vanta:
- Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures
- Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations
- Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders
- Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions
- Manage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholders
- Provide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environments
- Drive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROI
- Act as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap priorities
- Proactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacy
- Collaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiences
How to be successful in this role:
- 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company
- Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees
- Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management
- Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts
- Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders
- Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers
- Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers
- Self-starter with the ability to work autonomously in ambiguous, fast-paced environments
- Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes
- Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders
- Ability to navigate complex, multi-stakeholder organizations and align diverse groups around common goals
- Strong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguity
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers—organizations with 10,000+ employees navigating sophisticated security and compliance landscapes. Unlike traditional CSM roles managing 20-30 accounts, you'll own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes.
The Strategic CS team plays a defining role in proving Vanta can serve the enterprise at scale. You'll partner closely with Strategic Account Executives and Account Managers to execute land and expand strategies, manage complex implementations, and guide executive stakeholders through their GRC program maturity journeys. Your work will directly influence Vanta's upmarket growth, product roadmap, and strategic positioning in the market.
What you’ll do as a Customer Success Manager, Strategic at Vanta:
Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures
Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations
Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders
Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions
Manage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholders
Provide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environments
Drive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROI
Act as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap priorities
Proactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacy
Collaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiences
How to be successful in this role:
10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company
Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees
Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management
Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts
Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders
Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers
Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers
Self-starter with the ability to work autonomously in ambiguous, fast-paced environments
Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes
Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders
Ability to navigate complex, multi-stakeholder organizations and align diverse groups around common goals
Strong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguity
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Senior Manager, Strategic Customer Success, you will lead a team of experienced Customer Success Managers supporting Vanta's largest, most complex Fortune 500 customers through sophisticated GRC implementations and compliance programs. This is a specialized leadership role designed for seasoned GRC and Security compliance professionals who bring deep SaaS Customer Success, auditing and/or compliance consulting backgrounds combined with strategic customer advisory and people management capabilities.
You'll own the delivery of measurable customer outcomes across complex, multi-framework compliance programs (SOC 2, ISO 27001, HIPAA, PCI DSS, NIST), while building a high-performing team that operates as trusted GRC advisors to C-level executives and security leaders.
WHAT YOU'LL DO
Lead & Develop a High-Performing Customer Success Team
- Hire, mentor, and develop Strategic CSMs with the technical depth to advise on enterprise compliance programs
- Build clear operating rhythms and success metrics that enable your team to operate as trusted GRC advisors
- Coach your team to navigate complex audit scenarios, control frameworks, and executive stakeholder conversations
Drive Strategic Customer Outcomes
- Diagnose challenges across Fortune 500 compliance programs and proactively design solutions rooted in GRC best practices
- Define and evolve Vanta's upmarket GRC advisory motion, including framework-specific methodologies and compliance planning
- Use data to understand portfolio health, forecast compliance risks, and drive prioritization across complex regulatory environments
Demonstrate Strategic Leadership & Influence
- Operate at multiple altitudes: zoom out to identify systemic compliance program issues, zoom in to solve control-level details
- Partner with Product, Sales, and Solutions teams to influence roadmap priorities based on enterprise regulatory requirements
- Represent the voice of Fortune 500 compliance leaders internally, translating customer needs into business strategy
- Guide your team through complex compliance escalations with expertise, steadiness, and principled decision-making
Engage Strategically With Executive Customers
- Travel for onsite engagements with CISOs, Chief Compliance Officers, and audit committees (approximately 25–40%)
- Lead Executive Business Reviews focused on compliance program maturity, risk posture, and audit readiness
- Strengthen executive alignment around GRC outcomes and demonstrate Vanta's strategic value to enterprise security programs
Apply Deep GRC & Security Compliance Expertise
- Serve as the primary Vanta'n subject matter expert for Fortune 500 customer compliance engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks
- Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries
- Diagnose compliance program gaps and translate complex regulatory requirements into actionable roadmaps for enterprise security teams
- Provide expert guidance on audit preparation, control implementation, and compliance program maturation
WHAT WE'RE LOOKING FOR
SaaS Security and/or GRC Expertise
- Credible technical depth to engage CISOs, Chief Compliance Officers, and audit committees
- GRC exposure across SOC 2, ISO 27001, HIPAA, PCI DSS, NIST frameworks
- Showcase an understanding of control frameworks, audit methodologies, evidence collection, and compliance program design
- Experience advising Fortune 500 organizations on complex, multi-framework compliance implementations
Strategic Customer Advisory & Executive Leadership
- Proven ability to serve as a trusted advisor to C-level executives on compliance strategy and risk management
- Strong executive presence with experience leading high-stakes conversations with senior security and compliance leaders
- Track record of owning strategic problems, building scalable GRC advisory frameworks, and driving outcomes independently
People Management & Team Development
- 4+ years leading customer-facing or consulting teams (Customer Success, Compliance Advisory, or similar) supporting Enterprise+ accounts
- Demonstrated success hiring, developing, and coaching technical teams to operate as subject matter experts
- Ability to build team culture around compliance excellence, customer obsession, and continuous learning
Leadership Capabilities
- Strategic Ownership: Identifies compliance program challenges and drives solutions forward without waiting for direction
- Data Literacy & Business Acumen: Uses metrics to diagnose GRC program performance, set priorities, and communicate impact
- Communication & Influence: Brings clarity to complex compliance topics; aligns stakeholders across technical and executive levels
- Resilience & Iteration Speed: Responds to audit challenges, regulatory changes, and escalations with composure and resourcefulness
Skills & Attributes & Nice to Haves
- Demonstrable auditing background (Big 4, compliance consulting firms, or in-house audit leadership roles)
- Exceptional critical thinking and structured problem-solving for complex compliance scenarios
- Comfort leading teams through regulatory uncertainty and audit pressure
- Deep knowledge of the cybersecurity audit process and compliance program lifecycle
- Industry certifications (CISA, CISSP, CISM, ISO 27001 Lead Auditor, CRISC) strongly preferred
WHY VANTA
- Competitive compensation
- Fully covered medical, dental, and vision (including dependents)
- 16 weeks fully paid parental leave
- 401(k) match
- Health, wellness, and remote-work stipends
- Flexible hours & open PTO
- Offices in San Francisco, New York, Dublin, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
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