Back to jobs Customer Success Manager Los Altos, CA (HQ) Apply About Descope Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital. We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us! What You’ll Do: As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale. Own a scaled customer portfolio Manage a shared pool of business customers rather than a fixed book of accounts, using customer health signals such as usage, engagement, support activity, and renewal timing to prioritize daily work Work through a prioritized queue to identify accounts where adoption has stalled, usage has declined, renewal risk is increasing, or expansion opportunities exist Let data and customer feedback—not gut feel—drive how you spend your time across a large customer portfolio Drive customer adoption and retention through scaled engagement Reach customers through scaled channels including email, calls, webinars, office hours, and lifecycle campaigns to help them realize value from Descope without a dedicated 1:1 engagement model Identify customer risks and opportunities, partnering with Customer Success Engineering, Support, Product, and other teams to understand root causes and drive the right next steps Identify customer growth opportunities and collaborate with Sales and Account Executives to support retention and expansion efforts Enable scalable customer onboarding and operations Support customer onboarding and implementation by creating repeatable guides, workflows, and resources that help customers successfully adopt Descope Partner with Customer Success Engineering and internal stakeholders to coordinate customer implementations, troubleshoot operational challenges, and drive successful outcomes Continuously improve the scaled Customer Success motion Design and optimize customer lifecycle programs and automated workflows using customer data and internal systems to improve adoption, reduce manual work, and scale Customer Success Use customer health, adoption, and operational data from business intelligence and customer analytics platforms (e.g., Looker and FunnelStory) to identify trends, uncover friction points, and provide actionable insights to leadership Collaborate cross-functionally Partner closely with Sales, Marketing, Product, Customer Success Engineering, and Operations to deliver a seamless customer experience and drive customer adoption, advocacy, and expansion Surface recurring customer feedback and friction points to Product and Engineering teams to influence future improvements Provide regular updates on customer health, portfolio trends, risks, and opportunities Develop product and technical expertise Stay fluent in Descope’s product, common use cases, and foundational identity/security concepts to confidently guide customers Develop technical fluency to understand customer implementations and collaborate effectively with Customer Success Engineering and technical stakeholders What We’re Looking For: 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role, ideally supporting scaled, SMB, or long-tail customer segments Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement strategies Hands-on experience with CRM, business intelligence, and customer health platforms (e.g., HubSpot, Looker, Customer Health Score Platforms, or similar) Experience creating scalable customer programs such as webinars, office hours, lifecycle campaigns, playbooks, or customer education resources Experience designing, configuring, or improving customer lifecycle programs, automation workflows, or Customer Success processes Proven ability to drive customer adoption, retention, and growth outcomes Strong communication skills with the ability to collaborate effectively with technical teams, business stakeholders, and customer champions Highly organized with the ability to manage multiple customers, priorities, and competing initiatives Comfortable operating in ambiguity and building structure where needed A builder mindset with a passion for creating scalable Customer Success programs, improving processes, and continuously enhancing the customer experience Solid technical aptitude with the ability to understand customer implementations and partner with engineering teams Nice to Have: Background in developer tools, security, infrastructure, or CIAM Familiarity with authentication and identity concepts such as OAuth, OIDC, SAML, MFA, and SSO Familiarity with compliance and security standards such as SOC 2, GDPR, or CCPA Benefits Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options Feel good, actually: Mental health support and wellness resources when you need them Future you will thank you: 401k plan with employer support to help you build long term More money in your pocket: Tax advantaged benefits for healthcare and dependent care Life happens, and we make space for it: maternity leave designed to support you when it matters most. Stay connected: Monthly internet allowance to support your work from anywhere Lunch is on us: Paid lunches when you’re working from the office Keep growing: Budget and opportunities for personal development, including courses and conferences Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We’re committed to a fair and transparent process across every stage of employment. Compensation Base salary range: $100,000 to $130,000 Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent. Please review the Job Candidate Privacy Notice Create a Job Alert Interested in building your career at Descope? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field First Name* Last Name* Preferred First Name Email* Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile* Website Do you have at least 3 years of experience in Customer Success, Account Management, or another customer facing role?* Select... Do you have experience driving customer adoption, retention, or growth while partnering with technical teams on customer implementations?* Select... Please specify your current location including city and US state.* Submit application Powered by

Listed by Descope for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

35 days ago

Scaled Customer Success Manager

Cartesia · San Francisco, California, United States

Pay

$145k–180k

Setting

On-site

Apply Sign in to favorite Permalink

About Cartesia

Our mission is to architect AI that learns from and interacts with the world like humans do.

We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.

We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.

About the Role

We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise.

You'll own the post-sales experience for a large portfolio of customers, helping them onboard successfully, adopt our platform, and grow over time. You'll partner closely with Sales, Product, Engineering, and Marketing to improve the customer journey while building the playbooks, automations, and lifecycle programs that make Customer Success a force multiplier for the company.

Your Impact

Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
Help customers realize value quickly by driving product adoption and successful onboarding.
Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers.
Monitor customer health, identify risks early, and proactively improve retention.
Partner with Sales to identify expansion opportunities driven by customer adoption and usage.
Become a trusted product expert, helping customers adopt best practices and get the most out of the platform.
Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content.
Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience.
Continuously improve Customer Success operations through automation, AI, and better systems.

What You Bring

3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company.
Experience managing a scaled portfolio of customers while maintaining strong customer outcomes.
Excellent organizational skills with the ability to prioritize across many customers and competing initiatives.
Strong product intuition and customer empathy— you enjoy understanding customer goals and helping them succeed.
A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work.
Excellent written and verbal communication skills across technical and non-technical audiences.
High ownership and comfort operating with ambiguity. You proactively identify problems and drive them to resolution.
A builder mindset. You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio.
Commercial awareness and an understanding of how adoption drives retention and expansion.
Comfortable using AI tools to automate repetitive work and spend more time solving customer problems.

Nice to Have

Experience with developer tools, APIs, AI products, infrastructure software, or technical SaaS platforms.
Experience supporting technical buyers such as engineers or product teams.
Experience building customer education programs, lifecycle campaigns, or self-service onboarding experiences.

Even if you don't meet every qualification above, we'd still encourage you to apply. We care much more about your ability to learn, build, and create exceptional customer experiences than checking every box.

Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.

More Details

🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day.

🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call.

🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way.

🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed.

Our Benefits (US Employees Only)

💰 Compensation Competitive base salary alongside attractive equity package.

🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.

🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave

🏦 401(k)

🚆 Commuter Allowance A monthly stipend to help you get to and from the office.

🏖️ Flexible PTO Take as much time as you need to recharge your batteries.

🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily.

🦖 Your own personal Yoshi

Our Commitment to Equal Opportunity

Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Listed by Cartesia for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

35 days ago

Scaled Customer Success Manager

Cartesia · San Francisco, California, United States

Pay

$145k–180k

Setting

On-site

Apply Sign in to favorite Permalink

ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. ABOUT THE ROLE We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise. You'll own the post-sales experience for a large portfolio of customers, helping them onboard successfully, adopt our platform, and grow over time. You'll partner closely with Sales, Product, Engineering, and Marketing to improve the customer journey while building the playbooks, automations, and lifecycle programs that make Customer Success a force multiplier for the company. YOUR IMPACT - Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers. - Help customers realize value quickly by driving product adoption and successful onboarding. - Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers. - Monitor customer health, identify risks early, and proactively improve retention. - Partner with Sales to identify expansion opportunities driven by customer adoption and usage. - Become a trusted product expert, helping customers adopt best practices and get the most out of the platform. - Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content. - Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience. - Continuously improve Customer Success operations through automation, AI, and better systems. WHAT YOU BRING - 3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company. - Experience managing a scaled portfolio of customers while maintaining strong customer outcomes. - Excellent organizational skills with the ability to prioritize across many customers and competing initiatives. - Strong product intuition and customer empathy— you enjoy understanding customer goals and helping them succeed. - A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work. - Excellent written and verbal communication skills across technical and non-technical audiences. - High ownership and comfort operating with ambiguity. You proactively identify problems and drive them to resolution. - A builder mindset. You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio. - Commercial awareness and an understanding of how adoption drives retention and expansion. - Comfortable using AI tools to automate repetitive work and spend more time solving customer problems. NICE TO HAVE - Experience with developer tools, APIs, AI products, infrastructure software, or technical SaaS platforms. - Experience supporting technical buyers such as engineers or product teams. - Experience building customer education programs, lifecycle campaigns, or self-service onboarding experiences. Even if you don't meet every qualification above, we'd still encourage you to apply. We care much more about your ability to learn, build, and create exceptional customer experiences than checking every box. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi OUR COMMITMENT TO EQUAL OPPORTUNITY Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Listed by Cartesia for a position based in the United States. Employers on this board attest they are hiring domestically.

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