Title: Executive Assistant
Location: New York, NY (Onsite)

Job Summary

Prove is looking for a professional, responsive, and organized Executive Assistant to support our Chief Marketing Officer (CMO), Chief Product Officer (CPO), Chief Customer Officer (CCO), and Chief Revenue Officer (CRO). You will have strong multi-tasking skills with a focus on excellent communication, efficiency, and operational excellence.

Key Responsibilities:

• Provide professional, efficient, responsive, and confidential executive assistant support to the CMO, CPO, CCO, and CRO.
• Responsible for organizing the Executives agendas and ensuring the smooth-running of their work in an ever-changing environment where priorities can change rapidly
• Manage incoming communications (emails, telephone calls and messages) and calendars, including travel itineraries, ensuring the optimum use of time.
• Utilize detailed business and organizational awareness to ensure effective engagement with executives across the organization and external contacts, including Board members.
• Assist with the calendar management of all Executive Meetings and Leadership calls. On hand to support team meetings and events as required.
• Assisting with a wide variety of day-to-day administrative tasks on behalf of the Executives
• Assist with the CMO’s, CPO's, CCO's, and CRO's expenses as required.

Qualifications and Experience:

• 5-7+ years’ experience of providing executive administrative support at a C-Suite level.
• Track record of managing multiple calendars, priorities and travel arrangements; ability to manage challenging and conflicting priorities.
• Excellent interpersonal and communication skills and ability to work with different ways of doing business.
• A focus on customer experience and providing best service for employees and clientsHigh attention to detail
• Proficiency with Gmail, Google Calendars, Google Workspace.
• Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
• Strong passion for learning about our products and markets through in-house and external training.

The anticipated salary range for this role is $95,000 - $120,000, plus company bonus and stock options. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location, and abilities, as well as internal equity and alignment with market data.

Title: Senior Software Engineer

Department: Engineering

Reports To: Manager, Engineering

FLSA Status: Exempt

Location: US Remote

Job Summary

As a Senior Software Engineer at Prove, you will play a critical role in building, maintaining, and scaling the technology that powers the next generation of identity verification. Whether working on consumer and business identity services or developing low-level phone intelligence data signals, you will design and implement robust, high-performance solutions. You will collaborate with cross-functional teams to solve complex technical challenges, improve system architecture, and contribute to the mission-critical infrastructure that helps institutions solve fraud and verify digital identity worldwide.

Team Focus Areas

We are currently hiring for two engineering teams, each solving unique challenges in the identity space:

• Data Engineering Team: Join our team to design and build the fault-tolerant, scalable platforms powering our core identity services (Verified Users, Prefill, and KYB/KYC). You’ll work hands-on with senior engineers and product leaders to tackle complex, high-scale architectural challenges and directly influence our identity verification roadmap.
• Phone Number Intelligence: Our team focuses on phone intelligence and generating low-level data signals used by various internal services. This work is foundational to our fraud detection capabilities, providing specialized knowledge of mobile carrier data and fraud patterns. We are currently migrating data and migrating to an event-driven architecture, offering an exciting opportunity for someone to shape our infrastructure.

Responsibilities

• Engineering Excellence: Write high-quality, maintainable code, develop detailed technical documentation, and champion strong engineering principles within the team.
• System Development: Design and develop microservices within a cloud-native, distributed architecture.
• Problem Solving: Analyze, debug, and resolve production issues. Proactively engage in technical design discussions, including writing and reviewing RFCs for new solutions.
• Technical Leadership: Mentor team members, participate in code reviews, and drive technical decisions. Own end-to-end features—from initial design and RFC creation to implementation and maintenance.
• Collaborative development: Participate in the "Owner/Helper" project model; contribute as a lead owner for major milestones and actively support team members on their own initiatives.

Your First Three Months

30 Days (Onboarding): Gain a high-level understanding of our architecture, team goals, and existing services. Make your first code contributions by resolving bugs or tackling small tasks within the codebase.

60 Days (Contribution): Integrate into the design process by reviewing RFCs and providing technical feedback. Contribute significantly as an active team member to one of our milestones.

90 Days (Ownership): Develop a deep grasp of our product and migration strategies. Take ownership of a minor or major milestone, or lead the drafting of an RFC for a new initiative.

Qualifications

• Software Development: 6+ years of professional software development experience, with a deep understanding of object-oriented programming (Java highly preferred).
• System Design: Experience designing event-driven, robust, and scalable solutions for complex technical problems.
• Cloud Proficiency: Hands-on experience with public cloud platforms (AWS, GCP, or Azure).
• Data & Database Expertise: Proficiency in SQL (Oracle) and NoSQL (DynamoDB) with strong knowledge of design principles for both.
• Education: Bachelor’s degree in Computer Science, a quantitative field, or equivalent practical experience.

Preferred Qualifications

• Full-Stack Development: Experience with TypeScript and React.
• CI/CD & Testing: Ability to build automated test frameworks and CI/CD pipelines.
• Streaming Technologies: Practical experience with Kafka and Flink.
• Modern Tech: Familiarity with AI and machine learning integrations.
• Technical Leadership: Proven ability to influence team direction and long-term architectural decisions.

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The anticipated salary range for this role is

Metro 2: 190,000 - 210,000

Metro 3: 170,000 - 190,000

Plus variable commission / company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.

Title: Senior Software Engineer, SIM Key Auth & Trust Team

Department: Technology

Reports To: Senior Manager, Engineering

FLSA Status: Exempt

Location: US Remote

Job Summary:

The SIM Key Auth & Trust Team at Prove is responsible for designing and developing the authentication and trust products that integrate with Mobile Network Operators. As a Senior Software Engineer, you will use cutting edge technology to deliver strategic software solutions as part of a scalable platform and mobile development frameworks. This is a hands-on, impactful role where you will collaborate cross-functionally with product managers and other senior engineers to deliver solutions that will delight our customers.

Key Responsibilities:

• Write well-designed, efficient code across iOS, Android, and Web platforms, and perform code reviews.
• Own delivery of software features from Product to Production.
• Partner with Product, IT and Operations to define technical requirements, develop project roadmaps, and ensure timely, efficient delivery.
• Troubleshoot and resolve complex customer-reported issues and technical challenges through creative problem-solving.
• Lead projects and mentor engineers.
• Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership.

Required Qualifications:

• 6+ years of full stack software development experience.
• Deep understanding of object-oriented programming with proficiency in at least two of the three dominant technologies in our tech stack:
• Kotlin/Java
• Javascript/Typescript
• Swift/ObjC
• Experience in shipping mobile technologies such as iOS/Android and in Web development
• Proven professional experience working with a modern client-side stack, including HTML5, CSS3, and core JavaScript.

Preferred Qualifications:

• Experience building and shipping lower level client-side frameworks and SDKs
• Experience with AWS, Firebase, or other public cloud services.
• Bachelor’s in computer science or other quantitative fields or relevant experience.
• Prior technical leadership experience.
• Strong passion for learning about our products and markets through in-house and external training.
• Experience in high growth /pre-IPO Technology companies is a plus.

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The anticipated salary range for this role is

Metro 2: $190,000 - 210,000

Metro 3: $170,000 - 190,000

Plus company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.

Title: Partner Success Manager

Department: Partnerships

Reports To: Manager, Customer Success - Partners

FLSA Status: Exempt

Location: US, remote

The Partner Success Manager oversees partner retention and enablement by acting as a partner advocate within the organization and streamlining the end-to-end partner ecosystem experience.

The Partner Success Manager will be partner-focused and Prove product savvy. You are someone who wants to blend people and technology to drive and exceed successful outcomes for our channel partners, resellers, and strategic alliances—as well as their downstream clients. You are naturally curious and thrive on learning how technology works to solve problems. You pair your knowledge and experience to advise partners, ultimately acquiring deep knowledge of the partner’s organization, go-to-market strategies, and business objectives. You are passionate about building strong ecosystem relationships, delivering mutual value, identifying co-selling growth potential, and ultimately turning partners into raving Prove fans!

Key Responsibilities

• Partner Trust & Advocacy: Establish a reputation as a trusted advisor via regular business reviews presenting the status of the Prove partnership, reviewing active and future joint integrations, and demonstrating the value Prove delivers to the partner's portfolio.
• SME of Partner Use Cases: Quickly become a subject matter expert on partners’ business models and downstream use cases while striking a healthy balance between partner satisfaction and delivering mutual business value.
• NPS & Health Alignment: Primarily responsible for achieving corporate objectives measured by a Partner Net Promoter Score (NPS) and overall health of the partner portfolio.
• Forecasting & Indirect Revenue: Responsible for forecasting live revenue flowing through partners, developing a deep understanding of partner-led pipelines, and tracking any seasonality tied to their specific industries.
• Renewals & Expansion: Monitor partner contract renewals and work proactively to secure renewals on time. Work closely with Partner Account Managers to strategize on volume commitments, added AGV, and up-selling/cross-selling additional products into the partner's tech stack or marketplace.
• Quarter Business Reviews (QBRs): Organize and host executive-level QBRs with partner leadership to align on mutual commercial goals, joint-marketing initiatives, and long-term ecosystem plans.
• Optimization & Indirect Drive: Present areas of optimization to partners via collaboration with Account Directors and Technical Account Managers to maximize the adoption and value of Prove solutions.
• Ecosystem Troubleshooting & Escalation: Responsible for the creation, tracking, and escalation of partner-specific internal ticketing needs across Support, SC, Product, Data Science, and Fraud teams.
• Product & Channel Expertise: Develop a deep understanding of our products and how they embed into third-party platforms. Stay updated on the latest features, and effectively communicate how these updates benefit both the partner and their end-users.
• Travel Requirement: Roughly 20% for partner onsite visits and industry events.

Qualifications and Experience

• 3 to 5 years in a customer-facing or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales.
• Excellent project management, relationship-building, and long-term alliance planning skills.
• Strong written and verbal communication, documentation, presentation, interpersonal, and partner-service skills.
• Possess experience within a highly regulated market (i.e., Fintech, Insurance, Retail, Banking). Knowledge of digital identity and Authentication is strongly preferred.
• Prefer channel-selling strategies, enablement experience, and negotiation skills.
• Aptitude and passion for technology, ecosystem KPIs, data, and building B2B2C business cases.
• Excellent ambition and desire to grow and expand your career within a fast-paced channel ecosystem.
• Track record of building and maintaining successful partner or multi-stakeholder relationships.
• Experience in cybersecurity, fintech, or a fast-growing startup is strongly preferred
• Experience with technical data platforms such as Splunk, Looker, etc., and investigating API transactions is preferred.
• Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership.
• Strong passion for learning about our products and markets through in-house and external training.
• Experience in high-growth / pre-IPO Technology companies.

The anticipated salary pay range for Metro 2 areas for this role is $120,000 - $135,000 plus sales incentive plan.
The anticipated salary pay range for Metro 3 areas for this role is $110,000 - $130,000 plus sales incentive plan.

Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.

Director, Sales Compensation

Department: Revenue Operations

FLSA: Status: Exempt

Location: New York, NY, Remote West Coast

Overview

At our rapidly growing company, we are seeking an exceptional Director of Sales Compensation to lead the design, implementation, and stewardship of our complex commission plans. This strategic role is pivotal in ensuring our compensation programs align with our overall business objectives, empower and motivate our sales teams, and accurately reflect the unique challenges and opportunities of our consumption-based business model.

The ideal candidate is a seasoned compensation professional who thrives on corporate strategy but possesses an unyielding "roll-up-your-sleeves" attitude toward administrative accuracy. You must be deeply committed to the integrity of the data, showing a willingness to inspect every statement in detail while maintaining the agility to pivot tools and processes at a moment's notice.

Key Responsibilities

• Strategic Planning & GTM Alignment:
• Design, implement, and administer comprehensive sales commission plans for over 100 employees across Sales, Customer Success, Sales Engineering and other departments.
• Partner closely with the SVP of Revenue Operations, Sales Leaders, and Finance to model, forecast, and align compensation strategies with our overarching GTM objectives.
• Assess the operational feasibility of proposed plans, ensuring that what is designed strategically can be accurately administered at scale.
• Team Leadership:
• Directly manage, develop, and mentor a high-performing team of two compensation professionals, overseeing their daily workflows, monthly deliverables, and professional growth.

Process Automation & AI Innovation:

• Leverage compensation tools and technology to streamline processes, automate commission calculations, and improve overall operational efficiency.
• Actively identify opportunities to utilize Artificial Intelligence (AI) to automate manual workflows, reconcile complex datasets, and accelerate the validation of commission outputs.

Standardized Reporting & Analytics:

• Design, build, and standardize rigorous monthly and quarterly reporting packages tailored for Finance and Sales Leadership to track commission spend, budget variances, and plan effectiveness.
• Gather and analyze sales data, performance metrics, and revenue trends to deliver data-driven insights and actionable recommendations for future plan modifications.
• Meticulous Administration & Audit:
• Oversee the monthly commission cycle with an elite standard of accuracy, including a commitment to personally review every single employee's statement in detail each month.
• Master our primary commission tool (CaptivateIQ), while maintaining the architectural readiness and willingness to transition the entire process at a moment's notice.
• Ensure all plans remain competitive, equitable, and compliant with relevant financial standards and regulations.
• Cross-Functional Collaboration & Communication:
• Act as a trusted advisor to sellers and sales leadership, creating clear, concise documentation and conducting regular feedback loops (surveys, town halls) to maintain high motivation and transparency.
• Partner with Finance to establish bulletproof auditing, reconciliation, and expense forecasting workflows.

Qualifications

• Experience: 10+ years of dedicated experience in sales compensation design and administration, with a proven track record navigating the complexities of a consumption-based business model.
• People Management: 3+ years of experience directly managing, mentoring, and evaluating direct reports within a revenue operations or corporate compensation environment.
• Strategic & Operational Hybrid Mindset: Proven ability to advise senior leadership on GTM strategy, paired with an explicit passion for commissions administration and getting the fine details right.
• Tools & Technical Agility:
• Advanced proficiency with commission automation platforms (specifically CaptivateIQ, though experience with Varicent or Xactly is welcome).
• Practical exposure to utilizing AI tools or advanced automation scripts to streamline manual data reconciliation. (Claude, Gemini)
• Expert-level Google Sheets / Excel capabilities are mandatory, alongside an operational willingness to manage massive commission infrastructure manually if required.
• Familiarity with the broader tech stack: Salesforce, Adaptive, Intaact.
• Education & Certifications: Bachelor's degree in Finance, Business Administration, or a related field; MBA or Certified Compensation Professional (CCP) designation preferred.
• Core Skills: Exceptional analytical problem-solving skills, rigorous attention to detail, and top-tier communication skills required to manage cross-functional stakeholders smoothly.

The anticipated salary pay range for Metro 2 areas for this role is $200,000-$215,000 plus company bonus.
The anticipated salary pay range for Metro 3 areas for this role is $190,000-$210,000 plus sales incentive plan. Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.

Title: Manager of Customer Success Team (Banking)

Department: Revenue

Location: New York, NY - Hybrid

FLSA Status: Exempt

Job Summary:

The Manager, CSM will drive customer adoption and success. They are the primary point of contact for clients and manage a team of Customer Success Managers who managing our banking customers to meet company goals. This role focuses on improving the Customer Success program, ensuring client satisfaction, and growing revenue. The Manager works with internal teams and clients to manage customer expectations, improve onboarding, and develop Customer Success Managers. They own client communication, address concerns, and facilitate issue resolution.

Key Responsibilities:

• Drive Cross-Team Efficiency and Process Improvement: Develop and implement strategies to enhance collaboration and streamline processes across departments, ensuring overall organizational success.
• Strategic Sales Partnership for Customer Success: Collaborate with the Sales and Account Management teams to create tailored customer success and expansion plans for each client, aligning efforts to achieve revenue growth goals.
• Team Leadership and Client Management: Coach and mentor Customer Success Consultants and Managers, focusing on building strong client relationships, establishing trust, and managing existing client accounts effectively.
• Customer Success KPI Management: Capture, track, manage, and report on the customer "Pass Rate", volume changes and new revenue opportunities as a key performance indicator for customer-facing success.
• Revenue Forecasting and Growth Optimization: Work with the Account Management team on customer revenue forecasting and reporting, identifying and capitalizing on opportunities to increase revenue through enhanced customer satisfaction.
• Achieve Revenue Targets Through Client Management: Meet revenue goals by effectively managing live client volume and assisting with securing client contract renewals.
• Conducting Quarterly Business Reviews: Attend and help coordinate regular business reviews, presenting the current status of the client relationship, active projects, and the value delivered.
• Understanding and Translating Client Needs: Identify client business requirements, define use cases, and understand data sources to align product capabilities with compelling customer pain points.
• Serve as Client Advocate: Act as the internal champion for clients within the organization.
• Onboarding Support: Provide support to the Implementation Manager during the customer onboarding process.
• Project Team Collaboration: Partner with internal project teams to define current and projected workflows, translating business requirements into detailed specifications.

Qualifications and Experience

• 8+ years in customer success or a customer facing organization with people management and leadership experience
• Strong leadership skills, including the ability to articulate strategy and establish trust
• Understanding of the Identity, fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases in Banking
• Disruptive thinker who can identify and execute on how best to modify processes to improve outcomes
• Business acumen with a problem-solving attitude, frequently on-the-fly situational adaptation
• Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers
• Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
• Proven track record in scaling customer success organization
• Experience in cybersecurity, fintech, or fast-growing startup is required

The anticipated salary pay range for Metro 2 areas for this role is $165,000-$180,000 plus sales incentive plan.

Title: Account Director, Enterprise

Department: Revenue

FLSA Status: Exempt

Location: NYC Metro, Seattle Metro, LA Metro, Miami Metro, other locations considered

Job Summary

Account Directors own the customer relationship and revenue and are responsible for understanding customer needs, addressing concerns, and developing strategies to meet those needs. They quarterback the internal team to drive revenue growth.The client will transition to the Account Director when the customer is considered live and ramped.

Key Responsibilities:

• Revenue Protection and Growth
• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Serve as the main point of contact, understanding their needs, and ensuring their expectations are met.
• Renewals: Monitor account renewals and work proactively to secure renewals on time, focus on price increases, added AGV, and up-selling additional products/services. Remain familiar with all contract terms of customers.
• QBRs: Organizes and hosts onsite QBRs with client executive team to align to customer goals and derive long term partnership plans
• Forecasting & Accuracy: Responsible for forecasting contracted and live revenue
• Become a trusted partner selling Prove strategic solutions that meet/exceed the business needs of the client/prospect
• Routinely meet or exceed sales quotas
• Build and maintain relationships with customers, understanding the organization& strategic initiatives in digital identity and authentication
• Develop a deep knowledge of how Prove solutions meet the client & use case
• Independently build and manage your upsell pipeline in assigned accounts
• Conduct discovery sessions to clearly understand the customers business needs, priorities, budget, timing and key KPIs
• Utilize internal resources efficiently and effectively to drive the sales process with clear thought leadership
• Keep the company informed on market intelligence regarding the identity verification and authentication markets
• Strong passion for learning our products and markets through in-house and external training
• Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
• Strong passion for learning about our products and markets through in-house and external training
• 25% travel

Experience

• 5+ years of quota-carrying experience selling complex SaaS based solutions with a strong track record of closing enterprise-level deals over $250k in ACV/ARR
• Experience and relationships with financial, fintech, payments, lending, insurtech,retail, digital native and gig economy companies
• Sales hunter mentality and an entrepreneurial spirit
• Strong history of quota attainment
• Possesses the ability to communicate simply, articulately while exuding confidence and humility
• Must have the ability to tell a compelling business story, deeply understand the prospects business goals and lead a sales process
• Desire to understand and communicate the underlying technology to business prospects
• Understanding of the security ecosystem with a focus on Identity
• Strong prospecting, qualifying, and negotiating skills; consultative sales approach with a business solution centric mindset
• A self-starter. Need to have a roll up your sleeves mentality with an ability to work independently in a fast paced, high-growth environment
• Experience in cybersecurity, fintech, or fast-growing startup is required
• Experience in a high-growth tech startup.

The anticipated salary pay range for Metro 2 areas for this role is $130,000-$150,000 plus sales incentive plan.
The anticipated salary pay range for Metro 3 areas for this role is $110,000-130,000 plus sales incentive plan. Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilitites as well as internal equity and alignment with market data.

Title: Principal Product Marketing Manager

Department: Marketing

Reports To: Senior Director, Product Marketing

FLSA Status: Exempt

Location: US Remote, East Coast/NYC Preferred

The Role

We are seeking a Principal Product Marketing Manager to own product marketing for Prove’s Welcome solutions portfolio, including Prefill for Consumer, Prefill for Business, and Human Assurance.

Reporting to the Senior Director of Product Marketing, this role sits at the intersection of portfolio strategy, competitive differentiation, and go-to-market execution. You will be responsible for shaping how Prove’s Welcome solutions are positioned, enabled, and adopted—while partnering closely with Product, Verticals, Sales, and Marketing to turn market insight into revenue impact.

This is an ideal role for a product marketer who excels at bringing clarity and focus to evolving solutions while scaling proven offerings.

Key Responsibilities

1. ‘Welcome’ Solutions Product Marketing Ownership

• Own end-to-end product marketing for Prove’s Welcome solutions portfolio, including Prefill for Consumer, Prefill for Business, Human Assurance and future solutions as they move from early exploration to product/market fit and scale
  
  

• Define positioning, messaging frameworks, value propositions, and personas for Welcome solutions
  
  

• Partner closely with Product to translate roadmap, capabilities, and customer value into clear, compelling market narratives
  
  

• Lead go-to-market planning and execution for Welcome solution launches, pilots, and feature releases
  
  

• Develop core solution assets including pitch decks, one-pagers, solution briefs, demos, and website messaging
  
  

• Act as the internal subject matter expert for Welcome solutions across Sales, Marketing, and Revenue teams
  
  

2. Cross-Team Collaboration, Launch Excellence & GTM Enablement

• Partner closely with Product, Engineering, and Solutions to understand roadmap priorities and build repeatable processes for translating product roadmap updates into clear launch plans with customer facing assets, enablement, and sales-ready deliverables
  
  

• Create scalable templates and standards for core GTM assets in support of launches to drive consistency and efficiency
  
  

• Support in establishing best practices, playbooks, and workflows that enable the product marketing team to operate with speed, clarity, and cross-functional alignment

• Partner with Sales, Demand Generation, and Brand to deliver cohesive go-to-market execution
  
  

• Create strategies and plans to incorporate voice-of-customer insights and real-world use cases into the product marketing function and share insights across the marketing org
  
  

• Support broader product marketing initiatives and launches as needed across Prove’s portfolio

3. Verticalized Intelligence & Enablement

• Support verticalized product marketing intelligence
  
  

• Develop vertical-specific messaging, value propositions, and use-case narratives tailored to priority industries
  
  

• Create enablement and campaign-support assets such as vertical solution briefs, pitch decks, case studies, and talking points
  
  

• Support demand generation and field marketing campaigns with verticalized content and insights
  
  

• Incorporate customer proof, market trends, and vertical-specific challenges into Grow solution storytelling
  
  

Experience & Qualifications

• 5+ years of product marketing experience in B2B SaaS

• 2+ years pf experience in identity, authentication, fraud prevention, or adjacent industries

• Experience owning product marketing for a solution portfolio or multiple related products

• Proven ability to operate in both early-stage and scaling environments

• Strong go-to-market execution skills, including launches, enablement, and asset development

• Experience building sales enablement materials

• Experience developing verticalized messaging or industry-specific GTM strategies a strong plus

• Excellent storytelling, writing, and presentation skills

• Highly collaborative, organized, and comfortable operating in a fast-paced, high-growth environment

• Bachelor’s degree required; MBA or equivalent experience a plus
  
  

Additional Information

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the position. Responsibilities may be adjusted based on business needs and the successful candidate’s capabilities.

The anticipated salary range for this role is

Metro 2: $170,000 - 180,000

Metro 3: $160,000 - 170,000

Plus variable commission / company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location, abilities, internal equity, and alignment with market data.

Customer Success Manager, Enterprise

FLSA Status Exempt

Location: US, West Coast

Job Summary:

The Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer experience.

The Customer Success Manager will be client focused and Prove product savvy. You are someone who wants to blend people and technology to drive and exceed successful outcomes for our clients. You are naturally curious and thrive on learning how technology works to solve problems. You pair your knowledge and experience to partner with and advise clients, ultimately acquiring deep knowledge of the client’s organization and business objectives. You are passionate about building strong customer relationships, delivering value, identifying growth potential, and ultimately turning customers into raving Prove fans!

Key Responsibilities

• Establish reputation as trusted partner via regular business reviews presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to the clients business objectives
• Quickly become a subject matter expert of clients business objectives and use cases while striking a healthy balance between customer satisfaction and delivering business value.
• Primarily responsible to achieve our corporate objectives measured by a client Net Promoter Score (NPS).
• Forecasting & Accuracy: Responsible for forecasting live revenue and having a deep understanding of your clients business and any seasonality that comes with it.
• Renewals: Monitor account renewals and work proactively to secure renewals on time. Work closely with account managers to strategize on price increases, added AGV, and up-selling additional products/services at time of renewal
• QBRs: Organizes and hosts onsite QBRs with client executive team to align to customer goals and derive long term partnership plans
• Pass rate optimization & recommendations : Present areas of optimization to clients via partnership with AM’s (new opportunities) or SCs (pass rate improvements) to drive client success and value of Prove solution
• Ticket monitoring and escalation coordination: Responsible for creation and monitoring client’s internal ticketing needs (support ticket, SC ticket, product ticket, Data Science Tickets, Fraud tickets
• Product Expertise: Develop a deep understanding of our products and services. Stay updated on the latest features and updates, and effectively communicate their value to clients.
• Travel requirement roughly 20%

Qualifications and Experience

• 3 to 5 years in a customer facing role such as account management or sales
• Excellent project management and long-term account planning skills
• Strong written and verbal communication, documentation, presentation, interpersonal, and customer service skills
• Possess experience within a highly regulated market (i.e. Fintech, Insurance, Retail)
• Knowledge of digital identity and Authentication strongly preferred
• Prefer selling strategies and negotiations skills
• Aptitude and passion for technology, KPIs, data, business cases
• Excellent ambition and desire to grow and expand your career
• Track record of building and maintaining successful client relationships
• Experience in cybersecurity, fintech, or fast-growing startup is required
• Experience with technical data platforms such as Splunk, Looker etc and investigating API transactions is preferred.
• Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership.
• Strong passion for learning about our products and markets through in-house and external training.
• Experience in high-growth /pre-IPO Technology companies

The anticipated salary pay range for Metro 2 areas for this role is $135,000 - $150,000 plus sales incentive plan.
The anticipated salary pay range for Metro 3 areas for this role is $125,000 - $140,000 plus sales incentive plan.

Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.