G2 Risk Solutions has a large, valued, and diverse global client base and is the established leader in e‐commerce merchant risk and compliance intelligence and services. Headquartered in Burlingame, California, USA, G2 Risk Solutions helps acquirers, ISOs, PSPs, e-com marketplaces, ad platforms, and other members of the payments value chain take on the appropriate level of risk in their merchant portfolios, while protecting against brand damage, illegal activity, and noncompliance assessments.

We have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

The Director of Product Management for G2 Risk Solutions (“”) Bankruptcy Risk Solutions (“”) will lead execution of G2RS’ BRS strategy and roadmap across the Americas. This role is responsible for defining product vision, prioritizing customer and market needs, and delivering innovative solutions that drive adoption, performance, and growth.

As a key product leader, you will collaborate closely with Engineering, Data Science, Sales, Operations, and executive leadership to translate business requirements into scalable product solutions. You will engage directly with enterprise customers, support go-to-market efforts, and help ensure BRS products remain best-in-class in bankruptcy prediction, monitoring, and risk management.

This role requires a strategic product operator who has worked in strong product organizations, has owned a product domain end-to-end, and can balance long-term product vision with near-term execution.

Key Responsibilities

• Own end-to-end product strategy, roadmap execution, and long-term vision for the BRS product portfolio.
• Define product vision and translate it into actionable roadmaps, requirements, and execution plans.
• Apply AI-first thinking in both product development and personal workflows to improve efficiency and product outcomes.
• Partner closely with Sales, Client Success, and enterprise customers to support complex go-to-market efforts.
• Conduct market, competitive, and customer research to identify opportunities, validate product direction, and drive continuous innovation within the BRS portfolio.
• Lead customer discovery efforts to validate solutions and identify emerging market needs.
• Collaborate with Engineering and Data Science teams to build data-driven products and analytical capabilities.
• Define features, write user stories, and manage product backlogs in Jira.
• Monitor product KPIs, customer outcomes, and product performance metrics.
• Support platform modernization initiatives and customer migration efforts where applicable.
• Support commercialization by partnering with marketing and sales to create product pricing, packaging, placement, messaging, collateral, training, and onboarding materials.
• Collaborate cross‑functionally to guide development, ensure delivery milestones are met, and remove roadblocks throughout the product lifecycle.
• Leverage Jira to manage product backlogs, track development progress, and maintain clear communication with internal teams.
• Engage directly with key customers to understand use cases, gather feedback, validate hypotheses, and ensure product-market fit.
• Champion a data‑driven approach to prioritization, experimentation, and product decisions.

• 10+ years of product management experience in B2B enterprise SaaS environments.
• Must have experience building customer-facing products for external enterprise clients — not solely internal tools.
• Experience in startup/high growth environments
• Experience supporting complex enterprise customers and partnering directly with GTM teams.
• Experience working in strong product-led organizations with high product management rigor.
• Demonstrated end-to-end ownership of a product domain, including strategy, roadmap, execution, launch, and iteration.
• Strong experience building data-driven products; algorithmic or machine learning experience is a plus.
• Demonstrated use of modern AI tools to improve personal productivity and product execution is a must.
• Strong analytical capabilities and ability to make data-driven decisions.
• Excellent communication and stakeholder management skills.

About G2 Risk Solutions

G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.

Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.

Team Mission & Growth Opportunities

The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.

This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.

• Investigate and resolve customer issues across products and services.
• Analyze API requests/responses and database records to identify root causes and support issue resolution.
• Support customers, Customer Success Managers, and internal teams with technical issues, product investigations, and integration troubleshooting.
• Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues.
• Prioritize and manage issues based on customer impact and business needs.
• Work effectively in a global team environment spanning multiple time zones.
• Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.

• 1–2 years of experience in Technical Support or a similar customer-facing technical role.
• Ability to troubleshoot technical issues, investigate root causes, and work collaboratively to resolve customer problems.
• Team player with a collaborative mindset and willingness to support colleagues across functions.
• Experience working with and troubleshooting REST APIs.
• Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Basic understanding of SQL with the ability to write simple queries.
• Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools.
• Self-motivated, detail-oriented, and comfortable managing multiple priorities.
• Experience with scripting or automation (e.g., Python) is a plus.
• Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests is a plus.
• Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity is a plus. We encourage the thoughtful use of AI to improve efficiency and problem-solving.