Technical Support Engineer
Description
About G2 Risk Solutions
G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.
Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.
Team Mission & Growth Opportunities
The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.
This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.
- Investigate and resolve customer issues across products and services.
- Analyze API requests/responses and database records to identify root causes and support issue resolution.
- Support customers, Customer Success Managers, and internal teams with technical issues, product investigations, and integration troubleshooting.
- Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues.
- Prioritize and manage issues based on customer impact and business needs.
- Work effectively in a global team environment spanning multiple time zones.
- Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.
Requirements
- 1–2 years of experience in Technical Support or a similar customer-facing technical role.
- Ability to troubleshoot technical issues, investigate root causes, and work collaboratively to resolve customer problems.
- Team player with a collaborative mindset and willingness to support colleagues across functions.
- Experience working with and troubleshooting REST APIs.
- Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Basic understanding of SQL with the ability to write simple queries.
- Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools.
- Self-motivated, detail-oriented, and comfortable managing multiple priorities.
- Experience with scripting or automation (e.g., Python) is a plus.
- Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests is a plus.
- Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity is a plus. We encourage the thoughtful use of AI to improve efficiency and problem-solving.
Manager, Senior Manager, or Director, Power Resources (PowerSIMM)
Senior Quantitative Scientist, Commercial-Facing
Senior Director, Data Development
Associate, Network & Client Services
About Altis
Altis is a venture intelligence platform that helps investors make faster, better decisions on Series A/B/C companies. We conduct deep primary research — expert interviews with customers, competitors, and industry specialists — to build the analysis that drives investment committee decisions.
We’re backed by Primary Venture Partners, co-founded by a Midas-list investor, and scaling quickly. We’re a lean, high-ownership team building from the ground up. If you want to be close to the action in venture and learn how the best investors and operators think, this is the role.
About the Role
The Network & Client Services team is the engine of the Altis research process. As an Associate, you’ll identify, engage, and recruit industry experts whose insights help fuel our research and help clients uncover information they cannot access elsewhere. This is a frontline role: you’ll be on the phone and in your inbox daily, building relationships with some of the most interesting people across the fastest-growing, AI-native startups in the world. You won’t be filing reports. You’ll be building a network.
What We’re Looking For
You’re early in your career but not early in your ambition. You’ve spent 1–3 years in a role that required you to hustle — sales, business development, recruiting, consulting, or something in between. You know how to pick up the phone, take initiative, and follow through. You’ll thrive here if you:
Are energized by working toward goals on a tight timeline
Can quickly earn trust with sophisticated, high-caliber professionals
Are naturally curious about AI, startups, and venture capital, and want to understand the ecosystem deeply
Operate with urgency and take ownership of outcomes, not just activity
Are organized enough to manage a pipeline without losing the human side of relationship building
Bring humility and an eagerness to learn
What You’ll Do
Source and identify industry experts whose backgrounds match the needs of each research project
Run high-volume outreach by phone and email to engage and recruit experts on tight timelines
Qualify experts and schedule them into client conversations, managing logistics end to end
Maintain an organized pipeline of prospects, keeping follow-through tight so opportunities don’t go cold
Build lasting relationships with experts so they return for future research
Requirements
1–3 years of experience in a client-facing or outbound role (investment research, expert networks, recruiting, BD, or similar)
Excellent verbal and written communication skills
Track record of hitting targets in a metrics-driven environment
Bachelor’s degree
Authorization to work in the United States
Bonus points for:
Experience managing external stakeholders in prior roles
Familiarity with expert network or knowledge services businesses (AlphaSights, GLG, Tegus, etc.)
Existing relationships in VC, PE, or operator communities
Compensation & Benefits
$110,000-$130,000 on target earnings
Meaningful ownership from day 1 - pre-Series A stock options struck at today's early-stage valuation, so you share directly in the upside you help build
100% employer-paid health benefits
401K program
Free lunch daily in-office
New York City — in-office 4 days/week
Why Join Altis
We view the Associate position as a career-defining launchpad, not just a starting point. We’re committed to your growth and invest deeply in our team:
Venture ecosystem exposure — unparalleled access to early-stage investors, frontier tech, and the founders building the future economy.
Career growth — direct ownership of client outcomes, project management, and high-stakes research for the world’s top investors, with a clearly defined path to running your own book of business and team within 24–30 months.
Shape our future — as part of the founding team, your work shapes the product, the strategy, and the culture of the company.
Exceptional colleagues — our team combines experience across investing, consulting, technology, and research. We value intellectual curiosity, rigorous thinking, strong ownership, and a commitment to delivering exceptional work for clients.
Oncology Clinical Navigator
About Triomics
Triomics is building the modern technology stack for oncology trial sites and investigators that unifies the workflows of clinical care and clinical research, moving the healthcare industry closer to the vision of Clinical Research as a Care Option. Our platform, built on our proprietary oncology-focused large language model (OncoLLM™) eliminates the operational inefficiencies in patient recruitment, data curation, and other laborious tasks involved in clinical research—enabling the generation of high-quality data and speeding up clinical trials. We’re scaling quickly and building the team that will define our next chapter.
The Role
We’re hiring an Oncology Clinical Navigator to own the adoption, training, and enablement of the Triomics platform at our customer accounts. This is an internal Triomics role that partners deeply with our customers—the physicians, nurses, and clinical research coordinators (CRCs) who use our software every day—to ensure the platform is understood, embraced, and used to its full potential.
The ideal person knows firsthand what it’s like to be in our end customers’ shoes. You’ve worked in oncology care or clinical research, you understand the realities of a busy cancer center, and you can meet clinicians and research staff where they are. You’ll use that credibility to devise, implement, and support the adoption of a powerful new technology—translating between the clinical world and the platform, and making change feel achievable rather than disruptive.
You’ll work in close partnership with our Account Managers, who own the overall customer relationship, and our Forward Deployed Engineering (FDE) team, who tune the AI pipeline and platform to customer-specific needs. You’ll be the clinical expert on the ground who makes that adoption real.
What You’ll Do
Drive end-user adoption and training
Design and deliver training for the clinical end users of the Triomics platform—physicians, nurses, and CRCs—tailored to their workflows and level of comfort with technology
Build scalable, reusable enablement assets (onboarding tracks, quick-reference guides, workflow walkthroughs, release-update training) that reduce repetition and accelerate ramp
Serve as the trusted clinical adoption partner at your assigned accounts—meeting users where they are and earning their confidence in a new way of working
Partner deeply with customer accounts and their peers
Embed with the clinical and research teams at your assigned cancer centers to understand their workflows, pain points, and goals
Devise and implement account-specific adoption plans—identifying the right champions, sequencing rollout, and supporting users through change
Act as a peer and translator between clinical end users and Triomics, helping each side understand the other
Provide hands-on, high-touch support through go-live and into steady-state usage
Work in concert with Account Management and Forward Deployed Engineering
Partner with Account Managers as the clinical adoption arm of the customer relationship; keep them informed on user sentiment, adoption blockers, and opportunities
Surface customer-specific needs to Forward Deployed Engineers so the AI pipeline and platform can be adjusted to better fit each account
Flag recurring user friction and feature requests back to Product and Engineering as structured, prioritized feedback
Champion the product and improve the playbook
Provide feedback on the user interface and capabilities of the platform to maximize both clinician usability and institutional goals
Help build the repeatable training and adoption playbooks that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
Continuously refine how we measure and improve adoption across accounts
What Success Looks Like (First 90 Days)
You’ve built credibility and strong relationships with the clinical and research teams at your assigned accounts
You’ve delivered effective training that has measurably moved end-user adoption of the platform
You’ve established a tight working rhythm with your Account Managers and FDEs
You’ve stood up at least one reusable enablement asset or training track that reduces repetition
Clinical end users describe you as credible, helpful, and genuinely invested in their success
Ideal Background
Must-haves
2–4 years of experience as an oncology nurse, clinical research coordinator (CRC), or in a similar oncology clinical or clinical-research role
First-hand experience in the shoes of our end users—you’ve worked in oncology care and/or clinical research at a cancer center or comparable setting
Strong understanding of oncology: how cancer is treated from diagnosis through treatment and recovery, and fluency in cancer terminology
Demonstrated ability to teach, train, or onboard clinical peers and drive adoption of new tools or workflows
Excellent communication skills and the credibility to influence physicians, nurses, and CRCs
Strong technology skillset and comfort working with modern software platforms
Based in NYC and willing to come to the office and travel to customer sites—OR based in a regional customer hub and willing to travel to your assigned accounts as well as to NYC periodically
Nice-to-haves
Experience specifically in clinical research operations (trial conduct, I/E criteria, patient recruitment, data abstraction)
Experience as a super-user, trainer, or change champion for an EHR or other clinical software implementation
Experience at a high-growth health tech company, or supporting deeply integrated / technical products in a clinical setting
Bachelor’s degree or higher in a relevant field
Familiarity with oncology clinical trial workflows and the cancer center research ecosystem
About Triomics
Triomics is building the agentic AI layer for oncology EHRs. Cancer hospitals spend billions on highly trained staff manually reading unstructured patient records - pathology reports, clinical notes, genomic panels - to power workflows like trial matching, registry curation, visit prep, and quality reporting. We replace that manual work with task-driven AI agents that sit inside the EMR and process records at scale, in real time.
Our platform is trusted by leading cancer centers including Memorial Sloan Kettering, Mount Sinai, and Yale Cancer Center. We have grown 10x in the last year and process millions of oncology medical documents monthly.
Our investors include Battery Ventures, Lightspeed, General Catalyst, Nexus Venture Partners, and Y Combinator.
General Interest
Oncology Clinical Navigator
Senior Technical Program Manager
Exchange Relations Manager
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