Customer Product Engineer
Location
New York; San Francisco
Employment Type
Full time
Location Type
Hybrid
Department
Product
Compensation
$130K – $165K • Offers Equity • Offers Bonus
Overview
Application
The Role
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.
In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.
This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.
What You'll Do:
Provide hands on technical support within the Account Abstraction product vertical
Deliver a stellar customer experience
Scale support through internal tooling and runbooks as well as contribute to devX improvements
Understand customer needs and how to meet unique challenges and goals
Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
Be the voice of the customers
Build and maintain ongoing relationships with complex stakeholders, both internally and externally
Work in a quickly changing environment
Drive referrals from our customers
What We're Looking For:
1+ years of experience in a software development role
Technical degree
Experience and interest in Account Abstraction / Wallet Services
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor and measure customer performance
Interest in technology, blockchain, crypto
Experience with blockchain a large plus
Founded a company or built side projects, a plus
Experience in startups, a plus
More on the Role:
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
Apply for this Job
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Listed by Alchemy for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering
148 days ago
Cloud Infrastructure Engineer
Alchemy · San Francisco , California , United States
Cloud Infrastructure Engineer
Location
San Francisco; New York
Employment Type
Full time
Location Type
Hybrid
Department
Engineering
Compensation
$135K – $240K • Offers Equity • Offers Bonus
Overview
Application
About the Role
As an engineer in the Infrastructure department at Alchemy, you will design, deploy, and continuously improve the infrastructure powering our blockchain developer platform — serving 100+ chains, billions of daily requests, and over $150B in annual transactions.
The Infrastructure team provides the infrastructure, tooling, and expertise needed to allow Alchemy engineers to ship, scale, and operate high-quality products in a fast, safe, and cost-efficient manner.
What You'll Do
Architect and operate scalable, self-healing infrastructure leveraging Kubernetes, Terraform, and cloud-native tools across multi-region deployments.
Drive AI enablement across engineering — ensuring repos, tooling, and workflows are optimized for agentic development with tools like Claude Code, Cursor, and Codex.
Build AI-powered infrastructure tooling and automation (e.g., automated K8s upgrades, IaC plan analysis, cost optimization advisors, MCP servers, n8n workflows).
Build and maintain internal developer platform (IDP) capabilities for self-service deployments, observability, and reliability.
Develop observability frameworks using Prometheus and Grafana for metrics, dashboards, and alerting.
Lead incident management with blameless post-mortems; define and enforce SLIs, SLOs, and error budgets across services.
Design and manage multi-cloud, multi-region network architecture — VPC design, IPAM, DNS (Cloudflare), cross-cloud connectivity, security groups, and edge-proxy/istio gateway configuration.
Collaborate with security teams to embed compliance into infrastructure, including IaC scanning and runtime protection.
Provide technical leadership and mentorship to elevate the team's operational capabilities.
What We're Looking For
5+ years as an Infrastructure Engineer focused on reliability (SRE, Production Engineer, Platform Engineer).
Experience driving company-wide reliability efforts, including SLO frameworks and error budget policies.
Strong proficiency with observability stacks: OpenTelemetry, Prometheus/Grafana.
Deep experience with cloud infrastructure (AWS/GCP), Kubernetes, and multi-region architectures.
Skilled with Terraform, Helm, and GitOps workflows (e.g., ArgoCD) with an automation-first mindset.
Experience leveraging agentic development tools (Claude Code, Cursor, Codex) and workflow automation (n8n) to accelerate IaC and build internal tooling is a strong plus.
Solid networking fundamentals — VPC design, DNS, IPAM, security groups, cross-cloud connectivity, and service mesh (e.g., Istio) experience is a plus.
Strong cross-functional communicator across SRE, security, and product engineering.
Blockchain infrastructure, distributed systems, or high-throughput RPC experience — not required but a plus.
Benefits and Perks
🩺 Medical, Dental, & Vision
💪 Gym Reimbursement
🖥️ Home Office Build-out Budget
🥙 In-Office Group Meals
🧘♂️ Wellbeing & Mental Health Perks
📚 Learning & Development Stipend
🎉 Company Sponsored Conferences & Events
💸 HSA and FSA Plans
🧬 Fertility Benefits
More on the Role
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Alchemy for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering
148 days ago
Cloud Infrastructure Engineer
Alchemy · San Francisco , California , United States
As an engineer in the Infrastructure department at Alchemy, you will design, deploy, and continuously improve the infrastructure powering our blockchain developer platform — serving 100+ chains, billions of daily requests, and over $150B in annual transactions.
The Infrastructure team provides the infrastructure, tooling, and expertise needed to allow Alchemy engineers to ship, scale, and operate high-quality products in a fast, safe, and cost-efficient manner.
What You'll Do
Architect and operate scalable, self-healing infrastructure leveraging Kubernetes, Terraform, and cloud-native tools across multi-region deployments.
Drive AI enablement across engineering — ensuring repos, tooling, and workflows are optimized for agentic development with tools like Claude Code, Cursor, and Codex.
Build AI-powered infrastructure tooling and automation (e.g., automated K8s upgrades, IaC plan analysis, cost optimization advisors, MCP servers, n8n workflows).
Build and maintain internal developer platform (IDP) capabilities for self-service deployments, observability, and reliability.
Develop observability frameworks using Prometheus and Grafana for metrics, dashboards, and alerting.
Lead incident management with blameless post-mortems; define and enforce SLIs, SLOs, and error budgets across services.
Design and manage multi-cloud, multi-region network architecture — VPC design, IPAM, DNS (Cloudflare), cross-cloud connectivity, security groups, and edge-proxy/istio gateway configuration.
Collaborate with security teams to embed compliance into infrastructure, including IaC scanning and runtime protection.
Provide technical leadership and mentorship to elevate the team's operational capabilities.
What We're Looking For
5+ years as an Infrastructure Engineer focused on reliability (SRE, Production Engineer, Platform Engineer).
Experience driving company-wide reliability efforts, including SLO frameworks and error budget policies.
Strong proficiency with observability stacks: OpenTelemetry, Prometheus/Grafana.
Deep experience with cloud infrastructure (AWS/GCP), Kubernetes, and multi-region architectures.
Skilled with Terraform, Helm, and GitOps workflows (e.g., ArgoCD) with an automation-first mindset.
Experience leveraging agentic development tools (Claude Code, Cursor, Codex) and workflow automation (n8n) to accelerate IaC and build internal tooling is a strong plus.
Solid networking fundamentals — VPC design, DNS, IPAM, security groups, cross-cloud connectivity, and service mesh (e.g., Istio) experience is a plus.
Strong cross-functional communicator across SRE, security, and product engineering.
Blockchain infrastructure, distributed systems, or high-throughput RPC experience — not required but a plus.
Benefits and Perks
🩺 Medical, Dental, & Vision
💪 Gym Reimbursement
🖥️ Home Office Build-out Budget
🥙 In-Office Group Meals
🧘♂️ Wellbeing & Mental Health Perks
📚 Learning & Development Stipend
🎉 Company Sponsored Conferences & Events
💸 HSA and FSA Plans
🧬 Fertility Benefits
More on the Role
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
Listed by Alchemy for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering
161 days ago
Data Analytics Engineer
Alchemy · San Francisco , California , United States
Data Analytics Engineer
Location
San Francisco; New York
Employment Type
Full time
Location Type
Hybrid
Department
Engineering
Compensation
$200K – $240K • Offers Equity • Offers Bonus
Overview
Application
The Role
This role sits at the frontier of how AI consumes and acts on internal company data. You'll be the data layer for the entire company — a strategic partner to Finance, Marketing, Sales, Product, and Data Science — designing the clean, trusted datasets that power our AI tooling and ensuring every team can make decisions from a single source of truth. You'll explore how technologies like MCP can unlock self-serve AI data access across the org, and ensure that as we adopt new AI capabilities, our data is ready to meet them. The rest of the company's AI ambitions run through you.
What You'll Do:
Build and own the canonical data models in Snowflake that serve as Alchemy's company-wide source of truth — clean, queryable, and AI-ready
Structure datasets so vendor AI tools perform optimally out of the box, with consistent schemas, rich semantics, and well-indexed access patterns
Explore and prototype MCP integrations that let internal teams query data conversationally
Eliminate shadow tables and one-off datasets by proactively serving team data needs at the platform level, freeing data science to move faster
Own the transformation layer (dbt), with rigorous testing and validation so every downstream consumer — human or AI — can trust what they're working with
What We're Looking For:
6+ years in data engineering with strong SQL and deep Snowflake expertise
Experience designing efficient, scalable analytical data models
Proficiency with dbt or comparable transformation frameworks
Strong data quality instincts and a track record of building infrastructure that unblocks teams
Good judgment — you scope well, prioritize ruthlessly, and communicate tradeoffs
Experience in startups, a plus
Benefits & Perks
🏥 Medical, Dental, & Vision
💪 Gym Reimbursement
🖥️ Home Office Build-out Budget
🥙 In-Office Group Meals
🚅 Commuter Benefits
🌴 Flexible Time Off
🧘♂️ Wellbeing & Mental Health Perks
🧠 Learning & Development Stipend
🌎 Company Sponsored Conferences & Events
💸 HSA and FSA Plans
🧬 Fertility Benefits
More on The Role
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $200,000 - $240,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Alchemy for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering
161 days ago
Data Analytics Engineer
Alchemy · San Francisco , California , United States
This role sits at the frontier of how AI consumes and acts on internal company data. You'll be the data layer for the entire company — a strategic partner to Finance, Marketing, Sales, Product, and Data Science — designing the clean, trusted datasets that power our AI tooling and ensuring every team can make decisions from a single source of truth. You'll explore how technologies like MCP can unlock self-serve AI data access across the org, and ensure that as we adopt new AI capabilities, our data is ready to meet them. The rest of the company's AI ambitions run through you.
What You'll Do:
Build and own the canonical data models in Snowflake that serve as Alchemy's company-wide source of truth — clean, queryable, and AI-ready
Structure datasets so vendor AI tools perform optimally out of the box, with consistent schemas, rich semantics, and well-indexed access patterns
Explore and prototype MCP integrations that let internal teams query data conversationally
Eliminate shadow tables and one-off datasets by proactively serving team data needs at the platform level, freeing data science to move faster
Own the transformation layer (dbt), with rigorous testing and validation so every downstream consumer — human or AI — can trust what they're working with
What We're Looking For:
6+ years in data engineering with strong SQL and deep Snowflake expertise
Experience designing efficient, scalable analytical data models
Proficiency with dbt or comparable transformation frameworks
Strong data quality instincts and a track record of building infrastructure that unblocks teams
Good judgment — you scope well, prioritize ruthlessly, and communicate tradeoffs
Experience in startups, a plus
Benefits & Perks
🏥 Medical, Dental, & Vision 💪 Gym Reimbursement 🖥️ Home Office Build-out Budget 🥙 In-Office Group Meals 🚅 Commuter Benefits 🌴 Flexible Time Off 🧘♂️ Wellbeing & Mental Health Perks 🧠 Learning & Development Stipend 🌎 Company Sponsored Conferences & Events 💸 HSA and FSA Plans 🧬 Fertility Benefits
More on The Role
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $200,000 - $240,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
Listed by Alchemy for a position based in the United States. Employers on this board attest they are hiring domestically.
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