About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.
About the Role
Decagon is looking for its first GTM Analytics Engineer to build the data infrastructure that our entire go-to-market organization runs on. You'll own turning that raw, messy data into clean, well-modeled tables that the rest of RevOps, sales leadership, and the exec team can actually build on. This is a true 0-to-1 role with support from the broader RevOps & GTM team: you'll design lots of data structures and modeling layers from the ground up, set the standards for how GTM data gets structured, and become the trusted person to answer "where does this number actually come from."
In this role, you will
- Design and build the foundational GTM data infrastructure in BigQuery — ingesting, organizing, and modeling data from Salesforce, Gong, Outreach, and other GTM systems into a reliable data lake
- Write and maintain models that transform raw CRM and GTM tool data into clean, trusted tables for pipeline, forecasting, segmentation, comp, and territory reporting
- Partner with sales leadership and cross-functional partners to translate ambiguous, ad hoc reporting requests into durable, well-documented data models rather than one-off queries
- Build and maintain data pipelines that keep GTM data fresh, accurate, and consistent as new tools and data sources get added
- Own data quality end-to-end — establishing testing, validation, and monitoring so the numbers in Hex are numbers people trust
- Set technical standards and best practices for GTM data modeling as the function scales
Your background looks something like this
- 4+ years of experience in data/analytics engineering, with hands-on ownership of ETL/ELT pipelines and dbt in a production environment
- Strong SQL skills and direct experience building and maintaining data warehouses in BigQuery (or a comparable cloud warehouse)
- Real experience working with GTM data — Salesforce is a must, plus familiarity with tools like Gong, Outreach, or similar sales engagement platforms in a high-growth B2B company is a plus
- Strong grasp of core SaaS and GTM metrics — conversion rates, ARR/NRR, win rates, sales cycle length, quota attainment — and how they're derived from the underlying GTM tool data
- Comfort turning messy, inconsistent source data into clean, well-organized, documented tables built for downstream reporting and dashboarding
- Experience creating outputs, including dashboards, ad hoc analysis with large datasets in BI tools (Hex preferred) for dashboarding and self-serve analytics
- A builder mindset — you're excited to build foundational infrastructure from scratch in a fast-moving environment rather than maintain an existing system
- Strong cross-functional communication skills; you can work directly with sales leadership to understand what they actually need, not just what they ask for
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office.
You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.
This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.
In this role, you will
Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue
Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on
Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.
Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2
Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
Identify opportunities to streamline and enhance IT operations at scale
Your background looks something like this
5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
Hands-on administration experience with Okta
Working knowledge of SSO, SAML, OIDC, and SCIM
Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude
Experience with Mac endpoint management (Rippling or similar MDM)
Scripting ability in Python or Bash, with real automation you've shipped
Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations
Clear written communication — you'll document as much as you build
Comfort with ambiguity and a preference for owning problems end to end
Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects
Even better if you have
Experience with iPaaS platforms like Workato, Zapier, or Tines
Exposure to AWS, GCP, or Azure administration
Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
Experience with infrastructure-as-code (Terraform or similar)
Okta certifications
Experience within high-growth technology businesses
Compensation
$96k - $132k + Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering Manager, Agent Product
Location
San Francisco
Employment Type
Full time
Department
Engineering
Compensation
Base Salary $280K – $430K • Offers Equity
Overview
Application
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
As an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
Help define the technical strategy and roadmap for the future of AI-powered customer support
Support and mentor engineers through technical guidance, feedback and career development
Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Experience leading teams building complex distributed systems or customer-facing products
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Strong communication skills and ability to work directly with enterprise customers
Even better
Prior experience working with multi-modal models
Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation
$280K – $430K + Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.