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Chief Engineer
Flow · Miami, FL
Pay
$95k–165k
Setting
On-site
Listed by Flow for a position based in the United States. Employers on this board attest they are hiring domestically.
Lead IT Systems Engineer
Flow · Miami, FL
Pay
$80k–210k
Setting
On-site
Property IT Manager
Miami, FLShared Services – IT /Salaried, Full-Time /On-Site
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About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
Flow is seeking an experienced Property IT Manager to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality property portfolio. This is a multi-property, field-forward role -- not a single-site IT operations position. The Property IT Manager moves across all Flow properties configuring platforms, integrating systems, validating performance, and ensuring every technology layer at a Flow property functions as intended.
This role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of property technology at Flow. While the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low-voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoing platform support. The two roles are deeply interdependent and will be on-site together across deployments, troubleshooting, and new property buildouts. Both report directly to the Head of IT.
This is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.
Responsibilities
Video Management & Surveillance Systems
Work alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations
Map and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio
Integrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views
Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications
Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting
Access Control Systems Configuration
Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites
Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors
Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning
Configure integrations between access control platforms and property management systems — automated credential sync,move-in/move-out workflows, and visitor management
Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults
Conduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT
Network Systems Configuration & Administration
Configure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who handles physical switching and AP installation at the same properties
Administer the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization
Configure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards
Diagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician
Maintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories
AV Systems Configuration & Support
Configure and commission AV systems at properties where the Sr. IT Field Technician has completed hardware installation zone programming, volume levels, source routing, and scheduling
Set up and manage commercial music streaming platform accounts — zone creation, content scheduling, playlist assignment, and license management across all properties
Configure and maintain digital signage platforms — content management, display scheduling, and device administration across all property screens
Set up and support conference room and meeting space technology — room system configuration, calendar integration, and display settings
Diagnose and resolve AV software and configuration issues; coordinate with the Sr. IT Field Technician on hardware-related faults
Hospitality & Property Management Technology
Administer and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff
Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations
Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation
Support elevator and building automation system integrations — manage API connectivity, validate access control handoffs, and coordinate with vendors on software-level issues
Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed
Stay current on hospitality technology developments relevant to Flow's portfolio; surface operational issues and improvement opportunities to the Head of IT
New Property Deployment & Takeovers
Work closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel
Conduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard
Ensure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams
Produce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property
Endpoint & Identity Systems— Property Staff
Manage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding
Administer Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT
Support property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day
Resolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed
Documentation & Ticketing
Maintain thorough systems documentation for all properties — VMS configurations, access control group structures, network logical diagrams, AV zone maps, and platform integration records
Log and resolve support tickets via the IT help desk platform within SLA; document all resolutions clearly for the knowledge base
Track active systems projects in the IT project management platform; provide timely and accurate status updates to the Head of IT
Required Qualifications
6+ years of experience in property technology, hospitality IT, or multi-site IT or systems administration — with a strong focus on platform configuration and systems integration
Hands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration
Access control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale
Network configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration
Experience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration
AV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup
Experience administering hospitality or property management platforms — PMS configuration, staff training, and integration support
Google Workspace administration — account provisioning, group management, and device policy
MDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints
Comfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties
Ability to manage multiple concurrent projects across several active properties independently
Strong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments
Preferred Qualifications
Enterprise VMS administration at scale — multi-server environments, analytics configuration, and access control integration
Access control integration with PMS platforms — automated credential sync and move-in/move-out workflow configuration—
Guest experience platform deployment and integration — PMS connectivity and property staff onboarding
Multi-site enterprise wireless platform administration — network template management and portfolio-wide configuration standardization
Identity-based wireless authentication — RADIUS integration and device trust policy configuration
Experience supporting elevator or building automation system integrations — API configuration and vendor coordination
ITSM platform administration — help desk configuration, SLA management, and knowledge base development
CompTIA Network+, CCNA, or equivalent networking certification
Bilingual English/Spanish
What Success Looks Like
Every system at every Flow property is correctly configured, integrated, and performing to spec — cameras recording, doors responding, networks segmented, and AV running
New properties reach go-live with all platforms commissioned, all integrations validated, and complete systems documentation in place
The Sr. IT Field Technician and Lead IT Engineer operate as a cohesive unit — physical and systems work move together efficiently across every property initiative
Hospitality platforms at applicable properties are well-administered, staff are trained and confident, and the guest experience technology runs without friction
Access control across the portfolio is clean — no orphaned credentials, no misconfigured zones, and audit findings are actioned promptly
Property operations staff have a reliable systems resource they can count on — issues are resolved quickly and documented thoroughly
The Head of IT has full confidence that the systems layer across the portfolio is being maintained to standard
Benefits
We take care of our people so they can do their best work.
Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
Time Off PTO and paid holidays.
Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
APPLY FOR THIS JOB
Flow Home Page
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Listed by Flow for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Corporate IT
Flow · Bay Harbor Islands, FL
Pay
$170k–280k
Setting
On-site
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Head of Corporate IT
Bay Harbor Islands, FLShared Services – IT /Salaried, Full-Time /On-Site
APPLY FOR THIS JOB
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
Flow is seeking a Head of Corporate IT to lead the technology experience for Flow's global, growing workforce. This leader owns corporate IT strategy and operations end to end: employee support, identity and access, devices and asset management, collaboration platforms, corporate applications, workplace technology, vendors, and the Corporate IT budget.
This is a strategic and hands-on leadership role — a builder and player-coach who has operated in a high-growth environment and knows how to balance security and policy with speed, simplicity, and productivity. You will lead and develop the Corporate IT team while staying close enough to the work to step into complex escalations, critical incidents, and system design yourself. You will build an organization that responds with urgency while proactively eliminating recurring friction through automation, self-service, strong processes, and thoughtful technology choices.
Flow is advanced in its use of AI, and enterprise AI enablement is a core pillar of this role: you will own the governance, access, and vendor management of Flow's AI tool ecosystem and help the organization evaluate, deploy, and scale tools that improve productivity and business performance.
The Head of Corporate IT works closely alongside Flow's Property IT organization. Corporate IT owns the technology used by Flow team members and corporate workplaces; Property IT owns the technology and infrastructure delivered to our communities. The two groups partner on shared standards, security, vendors, openings, integrations, and incidents that cross both environments.
We believe our team is better together. Every position at Flow has an onsite or in-office requirement.
Outcomes
Exceptional employee experience: Team members have reliable technology, responsive support, and the access and equipment they need to be productive from day one.
Scalable and proactive operations: Corporate IT supports Flow's continued growth while reducing recurring issues through automation, self-service, documentation, and root-cause problem solving.
Secure, well-managed technology: Flow maintains strong controls over identities, devices, applications, assets, vendors, and data without creating unnecessary friction for employees.
Responsible technology enablement: New technologies, including AI-enabled tools, are centrally governed, responsibly deployed, effectively adopted, and tied to measurable business value.
Financial discipline: IT spend is visible, budgeted, and optimized — no surprise renewals, no license waste, no untracked cloud cost growth.
Responsibilities
Strategy, Budget & Financial Operations
Develop and execute Flow's Corporate IT strategy, roadmap, operating model, and budget in support of company growth.
Build and maintain the annual Corporate IT budget — tracking spend by category (hardware, software/SaaS, professional services, telecom, cloud) — and flag variances early.
Own the SaaS renewal calendar: surface renewals well in advance, flag price increases, and recommend renegotiation or replacement where warranted.
Support Finance on audit requests, spend reconciliation, and cost reporting.
Employee Experience & IT Operations
Lead global employee IT support, balancing responsive issue resolution with proactive service improvement and problem prevention; serve as the escalation point for the most complex issues.
Own the employee technology lifecycle: onboarding, role changes, offboarding, identity and access, equipment deployment, maintenance, refresh, recovery, and secure disposal.
Establish clear service levels, metrics, escalation paths, incident processes, and communications for Corporate IT.
Maintain an accurate inventory of corporate devices, applications, licenses, owners, contracts, and renewal dates.
Own virtual global communication technology (e.g., town halls), delivering high-quality, resilient solutions that keep team members connected and informed.
Identity, Access & Security
Own the architecture and governance of identity systems — SSO/SAML configuration, app provisioning, Google Workspace organizational structure and admin policy, RBAC, access tiers, and least-privilege design.
Own identity governance: periodic access reviews, privilege audits, and lifecycle policy enforcement — the team executes day-to-day provisioning against your standards.
Partner with Security to protect Flow's corporate technology environment: secure configurations, endpoint standards, patching, monitoring, incident response, employee education, and practical risk-based policies.
Develop and enforce policies covering acceptable use, endpoint standards, AI usage, and data protection — practical, enforceable, and right-sized for Flow's scale.
Enterprise AI Enablement
Own governance of Flow's enterprise AI tool ecosystem — LLM platforms, AI-assisted developer environments, and internally built AI-powered tools: vendor relationships, licensing, access control, and secure configuration.
Establish org-wide best practices for safe AI adoption; monitor usage for compliance, privacy, and data-protection risk.
Lead evaluation and rollout of new AI and automation tools in partnership with Security, Legal, Finance, People, Product, Engineering, and Data; stay current on the landscape and bring adoption recommendations to leadership.
Automation & Self-Service
Improve employee productivity by automating recurring IT workflows, expanding self-service, and simplifying how team members request technology and support.
Design — and where needed, build — automation for user provisioning and access requests, monitoring and alerting, and IT spend reporting and operational dashboards for leadership.
Team & Cross-Functional Leadership
Build, lead, and develop a high-performing Corporate IT team; determine the right mix of internal talent, managed service providers, and specialist partners.
Serve as senior technical mentor to IT support staff — technical guidance, escalation support, professional development.
Own documentation standards: runbooks, SOPs, and system inventories that are complete, accurate, and maintained.
Partner with Property IT to define ownership, coordinate shared systems and vendors, support new openings, and manage incidents or projects that span corporate and community technology.
Qualifications
Significant experience leading Corporate IT, IT Operations, Digital Workplace, or Enterprise Technology — including building and scaling IT in a high-growth, distributed, or global organization.
Deep knowledge of modern identity and access management — SSO, SAML, RBAC, Google Workspace administration — and endpoint/MDM policy design (Jamf, Addigy, JumpCloud, or equivalent).
Direct experience governing enterprise AI tools at an organizational level — access control, usage monitoring, vendor management, and policy enforcement.
Strong understanding of corporate security fundamentals: identity and access, endpoint protection, vulnerability remediation, third-party risk, and incident response.
Experience managing technology vendors, enterprise agreements, budgets, renewals, and software-license utilization; comfortable with Finance-facing reporting.
Experience using automation, integrations, self-service, or AI to improve IT operations and employee productivity — with the technical depth to architect and direct the work personally.
Demonstrated success improving employee onboarding, support quality, equipment lifecycle management, and technology reliability.
Ability to translate business needs into clear technology priorities, investments, policies, and execution plans; strong communication across technical, operational, and executive audiences.
A pragmatic, player-coach leadership style that balances security, consistency, employee experience, cost, and business velocity — willing to step into operational details or critical incidents when needed.
Strong alignment with Flow's values: Grow, Ship Now, Act Like an Owner, and Relentlessly High Standards.
Preferred Experience
Hospitality, multifamily, retail, coworking, or another business with both corporate and distributed property or site technology.
Supporting employees, equipment, and vendors across multiple countries and time zones.
Hands-on scripting or development ability (Python or equivalent) — building or maintaining internal automation, integrations, or AI-powered tools.
Cloud platform experience (GCP, AWS, or Azure) and cloud cost management / FinOps practices.
ITSM platform administration (Freshservice, Jira Service Management, or equivalent); UCaaS/VoIP platforms (Zoom Phone, RingCentral, or equivalent).
Bilingual English/Spanish.
Why Join Flow?
Define and scale the corporate technology foundation for a growing global organization.
Help shape how Flow uses AI, automation, and emerging technologies across the company.
Work at the intersection of technology, hospitality, real estate, workplace experience, and community operations.
Improve the everyday experience of every Flow team member.
Build the systems, team, partnerships, and standards that will support Flow's next stage of growth.
Benefits
• Comprehensive Benefits Package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
APPLY FOR THIS JOB
Flow Home Page
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Listed by Flow for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Software Engineer- AI Products
Flow · Bay Harbor Islands, FL
Pay
$140k–220k
Setting
On-site
Listed by Flow for a position based in the United States. Employers on this board attest they are hiring domestically.
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