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Staff Information Security Engineer - Threat Defense & Automation
Normalyze · Sunnyvale, CA, United States of America
$137k–275k
89 days ago
♡
Senior Cyber Threat Defense - Security Operations Engineer
Normalyze · Draper, UT, United States of America
$102k–214k
89 days ago
♡
Director, Presales Engineering
Normalyze · Texas, United States of America
$170k–285k
107 days ago
♡
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Systems Security Engineer I
Normalyze · Oregon
Pay
$69k–136k
Setting
On-site
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Security Solution Engineer I page is loaded
Security Solution Engineer I
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locations
Oregon
Delaware
Connecticut
Arizona
Nebraska
View All 7 Locations
time type
Full time
posted on
Posted 18 Days Ago
job requisition id
R14529
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
The Security Solutions Engineer (SSE) is a seasoned information security professional responsible for strengthening the security posture of customer IT environments. In this customer-facing role, you will serve as a trusted technical advisor, ensuring the health, performance, and optimization of critical security solutions while helping customers maximize the value of their investments.
As a technical subject matter expert, you will manage the implementation, configuration, maintenance, and continuous improvement of technologies such as Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB). You'll collaborate closely with customers and cross-functional teams to troubleshoot complex issues, optimize security policies, and deliver innovative solutions that protect critical business assets.
This role requires a combination of deep technical expertise, strong communication skills, and a passion for solving complex security challenges in dynamic enterprise environments.
Key Responsibilities
Serve as the technical Subject Matter Expert (SME) for DLP and CASB technologies, providing guidance to customers and internal teams.
Lead troubleshooting efforts for customer environments, including upgrades, patching, maintenance, and break/fix scenarios.
Design, configure, and optimize DLP and CASB policies and detection logic to improve customer security posture.
Collaborate with Program Analysts and fellow Security Solutions Engineers to develop and tune customer security solutions.
Ensure systems are optimally configured and scalable to support future customer growth.
Escalate complex technical issues through established internal and vendor support channels.
Document activities and manage projects using internal CRM and case management systems.
Review and validate change requests to ensure accuracy and successful implementation.
Support team objectives by helping achieve customer Service Level Objectives (SLOs).
Stay current on emerging cybersecurity threats, industry trends, and best practices.
Mentor junior engineers and analysts by sharing technical knowledge and best practices.
Participate in an on-call rotation, providing after-hours and weekend support as required.
Maintain flexibility to support customer needs and business priorities.
Perform other duties as assigned.
Qualifications
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
Proven experience in Information Security, Network Security, or a related technical discipline.
Minimum of 2 years of hands-on experience with Data Loss Prevention (DLP) technologies, including platforms such as Proofpoint, Symantec, McAfee/Trellix, or Forcepoint, and/or Cloud Access Security Broker (CASB) solutions including Proofpoint, CloudSOC/Elastica, Skyhigh, or Netskope.
Strong understanding of:
Enterprise networking concepts
Technical support and systems administration
Windows Server administration
Unix/Linux administration
Excellent troubleshooting and analytical problem-solving skills.
Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Self-motivated with a collaborative mindset and a customer-first approach.
Passion for solving complex technical challenges through creative and innovative solutions.
Preferred Qualifications
2+ years of experience supporting web proxy or secure email gateway technologies.
Experience administering Microsoft SQL Server or Oracle databases.
Knowledge of regular expressions (Regex).
Experience with scripting or programming languages such as Python, PowerShell, Bash, Perl, or Java.
Vendor certifications related to supported technologies.
Industry certifications such as CISSP, Security+, Network+, or equivalent.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 92,800.00 - 136,070.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 75,000.00 - 110,000.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 68,600.00 - 100,650.00 USD
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Proofpoint Best Places to Work Awards
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
Read More
About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Read More
Build Meaningful Connections:
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
Read More
Do Your Best Work:
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Read More
Build success on your terms:
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Read More
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Listed by Normalyze for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Information Security Engineer - Threat Defense & Automation
Normalyze · Sunnyvale, CA, United States of America
Pay
$137k–275k
Setting
On-site
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact About Proofpoint At Proofpoint, we are committed to protecting organizations and individuals from cyber threats through innovative security solutions. Our mission is to safeguard customers from advanced threats, phishing attacks, and data breaches through cutting-edge technology and a global team of security experts. Role Overview We’re seeking a Staff Information Security Engineer to help lead and evolve our Global Information Security Operation. In this role, you’ll shape incident response strategy, push forward advanced threat detection and defense capabilities, and take point on the most complex security investigations across the enterprise. As a Staff-level engineer, you will operate as a subject matter expert and technical leader, partnering across SOC, Threat Intelligence, Detection Engineering, and Security Engineering to improve Proofpoint’s ability to detect, respond to, and proactively hunt advanced threats. This role includes participation in a 24/7 on-call incident response rotation. Location: This is a hybrid role based in our Draper, UT or Sunnyvale, CA office 4 days a week. Key Responsibilities Serve as a Level 3 / Staff escalation point for high-severity incidents. Lead investigations into APTs, ransomware, insider threats, and cloud compromises. Act as incident commander and coordinate response efforts. Participate in 24/7 on-call incident response. Lead threat hunting across endpoint, network, identity, and cloud. Operationalize threat intelligence into detections and response. Design and improve detections across SIEM, EDR, and SOAR. Automate incident triage and response workflows. Drive post-incident reviews and continuous improvement. Mentor team members and influence security strategy. Required Qualifications 12+ years in Incident Response, DFIR, Threat Hunting, or Security Operations. Deep expertise in incident response, threat hunting, and threat intelligence. Strong knowledge of MITRE ATT&CK and adversary TTPs. Experience with SIEM, EDR, SOAR, and cloud security. Scripting experience (Python, PowerShell, or Bash). Strong communication and leadership skills. US Citizen. Preferred Qualifications Experience building threat hunting or detection programs. Background in threat intelligence or red/purple teaming. Certifications such as GCFA, GCIH, CISSP, CISM, OSCP. #LI-AN2 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 187,700.00 - 275,275.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 151,000.00 - 221,430.00 USD All other cities and states excluding those listed above: Base Pay Range: 137,000.00 - 200,915.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Listed by Normalyze for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Cyber Threat Defense - Security Operations Engineer
Normalyze · Draper, UT, United States of America
Pay
$102k–214k
Setting
On-site
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact About Proofpoint At Proofpoint, we protect organizations and individuals from today's most advanced cyber threats. Through innovative security technologies, threat intelligence, and a global team of security experts, we help customers defend against phishing, malware, account compromise, insider threats, and data loss. Role Overview We are seeking an experienced Senior Cyber Threat Defense - Security Operations Engineer to join our global security team in Draper, UT. This critical role sits within the Global Information Security Operation team and is responsible for investigating and responding to sophisticated security incidents across Proofpoint's global operations. You will serve as a senior Level 3 escalation point for the 24/7 Security Operations Center (SOC), own complex investigations and technical decisions, participate in a scheduled on-call rotation, and set direction for detection, investigation, response, threat modeling, and security automation. The role also supports selected AI-enabled capabilities, including Agentic SOC workflows and AI Data Loss Prevention (AI DLP). Key Responsibilities: Incident Response and Escalation Own Level 3 escalation for high-severity and technically complex incidents within the global 24/7 SOC. Lead major investigations involving malware, ransomware, phishing, identity attacks, insider threats, cloud compromise, and advanced persistent threats. Set containment, eradication, recovery, remediation, and post-incident improvement strategy, balancing risk and business impact. Direct response across Security, IT, Cloud Engineering, Legal, Privacy, and business leaders, and communicate incident status and decisions to executives. Participate in a scheduled on-call rotation and provide after-hours support for critical security incidents, including nights, weekends, and holidays as required. Threat Hunting, Modeling, and Detection Engineering Proactively hunt for hidden threats across endpoints, identities, networks, cloud environments, SaaS applications, and data repositories. Lead cross-functional threat modeling for new and existing systems, cloud services, and security workflows to identify abuse cases, attack paths, and control gaps. Use threat intelligence and behavioral analytics to identify suspicious activity and emerging attack patterns. Develop, test, tune, and maintain detection rules, correlations, hunting queries, and response use cases. Translate threat intelligence and MITRE ATT&CK techniques into actionable detection and hunting use cases. Security Automation and Orchestration Define and implement automation strategy for alert enrichment, prioritization, triage, containment, notification, and remediation. Use SOAR platforms and security APIs to streamline repeatable incident-response activities. Develop scripts, integrations, and automation using Python, PowerShell, Bash, or similar languages. Optimize SIEM log ingestion, normalization, correlation, retention, and alerting. Emerging Security Capabilities Support practical Agentic SOC use cases for alert triage, investigation enrichment, case documentation, and response under defined human oversight. Help operate AI DLP controls that reduce sensitive-data exposure through generative AI applications and copilots. Continuous Improvement Own root-cause analysis and drive improvements to security controls, telemetry, processes, and architecture. Partner with security architects and engineering leaders to set technical direction and evaluate detection and response technologies. Mentor engineers and analysts, establish investigation standards, and raise technical capability across the SOC. Required Qualifications and Experience Eight or more years of hands-on experience in cybersecurity incident response, threat detection, threat hunting, or security operations. U.S. citizenship. Demonstrated experience leading major incidents and serving as the final technical escalation point for complex or high-severity security events. Strong knowledge of SOC operations, SIEM, SOAR, EDR/XDR, threat intelligence, digital forensics, and security monitoring. Experience investigating malware, phishing, identity attacks, cloud compromise, insider threats, data loss, and advanced persistent threats. Hands-on experience with SOAR platforms, APIs, and scripting languages such as Python, PowerShell, or Bash. Strong understanding of the MITRE ATT&CK framework, attacker tactics, techniques, and procedures, and the cyber kill chain. Experience applying threat modeling methods such as STRIDE, attack trees, or MITRE ATT&CK to enterprise or cloud systems. Experience creating or tuning detection rules, hunting queries, and response playbooks. Working knowledge of cloud security across AWS, Microsoft Azure, or Google Cloud Platform. Proven ability to own technical strategy, influence architecture and control decisions, and drive cross-functional security improvements. Strong executive communication, analytical, troubleshooting, and documentation skills, with the ability to make sound decisions during high-pressure incidents. Willingness and ability to participate in an on-call rotation and respond to critical incidents outside normal business hours, including nights, weekends, and holidays as required. Preferred Qualifications Experience with Agentic SOC, AI-assisted investigation, or AI DLP capabilities. Experience with identity, cloud, or data detection and response technologies. Experience leading incident simulations, purple-team exercises, or adversary-emulation activities. Relevant certifications such as GCIH, GCFA, CISSP, CISM, OSCP, GIAC, or cloud-security certifications. #LI-AN2 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 136,200.00 - 214,005.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD All other cities and states excluding those listed above: Base Pay Range: 101,600.00 - 159,720.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Listed by Normalyze for a position based in the United States. Employers on this board attest they are hiring domestically.
AI Automation Engineer
Normalyze · California
Pay
$92k–194k
Setting
On-site
Skip to main content
Proofpoint uses cookies on this site to improve performance, for analytics and for personalization. Please see our Cookie Policy for details and information on how to adjust your cookies settings. As a candidate for employment at Proofpoint, your personal data can be processed as described in our Privacy Policy.
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AI Automation Engineer
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locations
California
Illinois
Texas
Massachusetts
Colorado
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
R14484
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
We are looking for a high-performing AI Automation Engineer to join our CS Operations – GTM Automation & AI team. In this role, you will design, build, and continuously evolve the AI-driven applications and tools — chat assistants, workflow automations, and increasingly autonomous agents — that make our post-sales revenue-focused teams (Customer Success, Renewals, Technical Account Management, Managed Services) exponentially more effective and efficient.
You will partner closely with key stakeholders, end users, AI Integration, Data Engineering, and Enablement to turn ideas into high-impact AI capabilities.
This role is ideal for someone who is fiercely passionate about the pace of AI innovation, loves rolling up their sleeves, and is energized by rapidly evolving technologies and a fast-paced environment. You will be part of a fast-moving team that thrives on working with rapidly evolving technologies to deliver value to end-users and our customers.
This an individual contributor role reporting to the leader of the GTM Systems & Automation pillar, which in addition to AI is responsible for the full CS tech stack.
Your day to day
AI Chat Assistants & Conversational AI
Evolve our role-based AI chat assistants — trained to answer questions and take actions tailored to specific personas (e.g., CSM, Renewals).
Apply advanced prompt engineering techniques to construct the right level of context, ensuring accurate analysis and reliable output.
Continuously test, monitor, and refine assistant performance based on usage data and user feedback.
AI-Driven Workflow Automation
Design and build AI-driven workflow automations using enterprise-grade orchestration platforms (e.g., Amazon Quick Automate, UnifyApps).
Use AI to process data, apply evaluation and decision logic, generate outputs, and trigger downstream actions.
Deploy scheduled and trigger-based workflows, and design human-in-the-loop checkpoints where judgment or approval is required.
AI Architecture & Optimization
Continuously optimize AI system performance — faster data retrieval and analysis, breaking workflows into modular AI agent building blocks, and determining what belongs in a natural-language prompt versus what should be engineered in code (e.g., Python).
Assess which AI logic should live at which layer — what should be centralized versus decentralized across different vendors and clouds — and continuously evaluate the ensemble of AI tooling: LLMs (Anthropic, OpenAI, Amazon Bedrock, etc.) and orchestration platforms (Amazon Quick Automate, UnifyApps, open source, and others).
Stay ahead of the rapidly evolving AI landscape and proactively recommend where new models, frameworks, or techniques should be adopted.
AI Integration
Partner closely with the AI Integration and Data teams to expand the AI “brain” — extending data access and connectivity via MCP (Model Context Protocol) and connecting to additional datasets in our data warehouse.
Integrate and wire together our AI capabilities (chat, headless, workflow) with the broader CS tech stack, including Salesforce, Gainsight/Totango, Clari, Gong, Pendo, Snowflake/Redshift, AWS, and Power BI.
Help determine what AI processing we build and own ourselves versus what we leverage from point-solution vendors (e.g., Salesforce, Gong, Totango).
Agentic AI Applications
Build our first truly agentic CS applications — AI that completes work with minimal to no human intervention — starting with our long-tail and smaller customer segments.
Define the human-in-the-loop guardrails, evaluation logic, and monitoring needed to operate agentic systems reliably and safely at scale.
Continuously identify new opportunities across the long-tail customer base where agentic AI can replace manual, repetitive work.
What You Bring to the Team
Bachelor’s degree in Business, Computer Science, Engineering, or related field
8+ years of professional experience, with at least 2+ years focused on AI technologies
Proven experience building AI applications with demonstrated results
Experience in GTM, ideally within post-sales functions such as Customer Success
Strong command of advanced prompt engineering; understands how to construct context that drives accurate, reliable model output.
Experience architecting multi-agent systems optimized for performance, reliability, and scale.
Working knowledge of Python, with the ability to use AI to write code and to determine which components belong in a prompt versus in code.
Hands-on experience with enterprise orchestration platforms (e.g., Amazon Quick Automate, UnifyApps, or similar), LLM platforms (Anthropic, OpenAI, Amazon Bedrock), and tools such as OpenAI Codex, Claude CoWork, etc.
Familiarity with the broader CS tech stack — Salesforce, Gainsight/Totango, Clari, Gong, Pendo, Snowflake/Redshift, AWS, Power BI.
Very comfortable operating with a high degree of ambiguity — moving fast, pivoting as needed, and working in a highly iterative motion.
Genuine passion for AI innovation and a track record of staying current with new models, frameworks, and tools.
Strong communication skills, with the ability to translate technical AI concepts for non-technical business stakeholders.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 123,200.00 - 193,600.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 102,300.00 - 160,820.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 92,100.00 - 144,705.00 USD
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Proofpoint Best Places to Work Awards
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
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About Us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Read More
Build Meaningful Connections:
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
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Do Your Best Work:
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Read More
Build success on your terms:
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
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Listed by Normalyze for a position based in the United States. Employers on this board attest they are hiring domestically.
Director, Presales Engineering
Normalyze · Texas, United States of America
Pay
$170k–285k
Setting
On-site
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact About the Role The Director, Presales Engineering Excellence and Innovation will lead a high impact global function at the intersection of Sales Engineering, technical escalation management, field productivity, and product advocacy. This leader will step into a role that supports complex presales motions, advanced proof of concept execution, field escalation triage, AI driven workflow transformation, and strategic cross functional coordination across Sales, Product, Engineering, Enablement, Support, Security, Legal, and IT. The mandate is not only to maintain current operational continuity, but to modernize how Presales Engineering scales expertise, resolves ambiguity, governs technical access, and uses AI safely to improve customer outcomes. The ideal candidate is a technical operator, field strategist, transformation leader, and trusted escalation partner. They can move from executive level strategy to detailed operational execution, while building durable systems that reduce dependency on tribal knowledge. Your Day to Day Lead the evolution of Presales Engineering escalation strategy, including routing models, intake boundaries, ownership clarity, technical decision paths, and measurable service expectations. Drive AI forward transformation across the Presales Engineering organization, including prompt libraries, AI agents, approved connector strategy, custom GPT governance, MCP based workflows, knowledge retrieval systems, and field automation patterns. Own or coordinate complex technical escalation paths for high value opportunities, production evaluations, proof of concept blockers, product readiness gaps, access issues, and field facing technical ambiguity. Partner with Sales Engineering leadership to define and operationalize the future PSE model, including what the team owns, guides, declines, automates, or routes. Build scalable systems for technical knowledge capture, including reusable playbooks, enablement assets, intake forms, escalation runbooks, product signal loops, owner registries, and review cadences. Partner with Product and Engineering to convert recurring field issues into structured advocacy, including affected deals, ARR impact, technical gaps, workarounds, owning PMs, and requested outcomes. Stabilize and improve support coverage for emerging product areas such as Data Security, Insider Threat Management, AI Security, and other fast moving Proofpoint portfolios. Lead access governance coordination for Presales Engineering, including least privilege patterns, CyberArk and SailPoint workflows, lab and demo infrastructure access, queue ownership, approval paths, and exception handling. Coordinate globally across AMER, EMEA, and APJ stakeholders to ensure presales support coverage, distribution list ownership, onboarding readiness, and escalation visibility. Mentor senior technical contributors and team leads, helping them scale judgment, documentation quality, customer impact, and cross functional influence. Translate experimental AI tooling into governed, repeatable operating models that are secure, measurable, supportable, and aligned to Proofpoint’s field and customer priorities. What You Bring 10 or more years of experience in Presales Engineering, Sales Engineering, Technical Consulting, Escalation Engineering, Solutions Architecture, Product Specialist, or related customer facing technical roles. 5 or more years leading technical teams, transformation programs, field enablement efforts, or cross functional technical initiatives in enterprise software or cybersecurity. Strong understanding of enterprise cybersecurity sales motions, including technical discovery, proof of concept execution, production evaluations, customer security architecture, objection handling, and executive level technical storytelling. Demonstrated ability to lead complex escalations involving Sales, Product, Engineering, Support, IT, Security, Legal, and executive stakeholders. Practical fluency with AI enabled workflows, LLM based tooling, knowledge retrieval, prompt engineering, agentic systems, governance models, and safe enterprise adoption patterns. Experience building operating models, intake systems, governance frameworks, enablement libraries, automation workflows, or internal tooling for distributed technical teams. Ability to distinguish experiments from production ready capabilities, and to define the controls needed to move from one to the other. Strong judgment around data access, least privilege, customer confidentiality, security review, compliance boundaries, and responsible AI usage. Excellent written communication skills, with the ability to produce crisp executive updates, technical runbooks, decision registers, operating models, and field ready guidance. A bias toward durable systems, clear ownership, measurable outcomes, and scalable enablement. Preferred Qualifications Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or enterprise cybersecurity field organizations. Experience with Data Security, Insider Threat Management, email security, cloud security, identity workflows, AI security, or enterprise collaboration security. Experience with tools such as Salesforce, Jira, Confluence, GitHub, Slack or Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, or enterprise AI platforms. Experience creating governance for custom GPTs, internal AI agents, prompt libraries, knowledge pipelines, or connector based workflows. Experience managing global teams or distributed technical stakeholders across AMER, EMEA, and APJ. Success Looks Like Presales escalations have clear intake, routing, ownership, and closure paths. Field teams get faster access to accurate technical guidance, without relying on one person’s memory or informal channels. AI tooling becomes a governed multiplier for Sales Engineering productivity, not a shadow infrastructure risk. Product advocacy becomes structured, evidence based, and tied to customer and revenue impact. Access approvals, demo infrastructure, lab ownership, and technical queues have named owners and backups. New hires and internal transfers onboard through repeatable checklists and clear technical readiness paths. Leadership gets concise, reliable visibility into risk, workload, blockers, and investment needs. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
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