Manager, Customer Operations (Revenue Operations)
The Role
This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book.
This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base.
You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue.
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
Lead Value Consultant
About the Team
The Solutions Consulting team sits at the intersection of technology, strategy, and customer success. As trusted advisors, we help prospects and customers reimagine how they engage buyers, accelerate revenue growth, and realize the full value of Outreach.
We partner closely with Sales, Product, Customer Success, Professional Services, and Marketing because we believe the best customer outcomes come from winning together. By combining deep industry expertise, a consultative approach, and the power of AI, we design innovative solutions that solve complex business challenges and deliver measurable impact. If you're energized by collaboration, continuous learning, and shaping the future of AI-powered revenue execution, you'll feel right at home on our team.
The Role
Reporting to the VP of Solutions Consulting, the Value Consultant is a senior, specialized role within the Solutions Consulting organization. You bring financial expertise and executive-level business acumen to the opportunities that matter most, helping customers move from understanding what Outreach can do to clearly quantifying its business impact.
You'll engage at pivotal moments in the sales cycle, partnering on complex opportunities where a compelling business case is essential. Through targeted discovery with executive stakeholders, you'll build data-driven ROI models and deliver executive-ready value narratives that give buyers the confidence to invest.
Beyond the initial sale, you'll help shape how value is measured across the customer lifecycle, connecting pre-sale business cases with post-sale value realization to support adoption, renewals, and expansion.
This isn't a generalist Solutions Consultant role. You're the specialist brought in when the opportunity is complex, the stakes are high, and demonstrating measurable business value is critical to winning.
Your Daily Adventures Will Include
Director of Applied Science and Engineering - Knowledge Graphs & AI
The Role
We are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team.
You will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.
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