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Compensation Lead
Plaid · San Francisco, California, United States
Pay
$123k–192k
Setting
Remote
Compensation Lead
Location
San Francisco HQ
Address
1098 Harrison Street, San Francisco, California, 94103
Employment Type
Full time
Location Type
Hybrid
Department
All Departments
People
Compensation
$122,880 – $192,000 • Offers Equity
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Overview
Application
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Compensation team designs, manages, and evolves Plaid’s compensation strategy to attract, retain, and motivate world-class talent. We make sure compensation is fair inside the company and competitive in the market. We work on programs that connect directly to Plaid’s business goals and employee experience — using data and insight to make equitable, well-informed decisions. Our work spans cash and equity program design, annual and mid-year review cycles, benchmarking, and exec comp support.
In this role, you will own compensation support for specific client groups and take the lead on cycle operations and comp tooling across the team. You’ll work alongside a sharp team and closely with Plaid’s Head of Total Rewards. You’ll have clear ownership of your domain from day one, with real exposure to equity program mechanics, exec comp, and board-level deliverables.
Responsibilities:
Own comp support for specific client groups — offers, promos, manager/HRBP questions — with a high bar for speed and accuracy
Lead configuration and rollout of annual and mid-year compensation cycles in Workday and comp tooling
Manage and maintain Plaid’s comp systems: Compa, Pave, and external survey tools (Compensia, Radford)
Run benchmarking analysis — job matching, market data pulls, competitive pay positioning
Maintain compensation band and zone data; ensure ranges stay current and accurate
Build and maintain complex models in support of program design and leadership decisions
Partner closely with other team members on high-priority workstreams and peak-season capacity
Qualifications:
5–8+ years of experience in compensation or total rewards
Hands-on experience owning or co-owning a compensation cycle (YE or mid-year)
Benchmarking experience: job matching, survey submissions, competitive analysis
Strong analytical skills — you build and own complex models, not just populate templates
RSU/equity experience — you understand how equity comp works and can explain it clearly
Systems fluency — comfortable in at least one comp tool (Workday, Compa, Pave, or equivalent)
Nice to have: private/pre-IPO experience, EPD client support, Plaid tech stack familiarity
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
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Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Support
Plaid · United States
Pay
$125k–223k
Setting
Remote
Head of Support
Location
Remote United States
Employment Type
Full time
Location Type
Remote
Department
All Departments
Product Support
Compensation
$124.8K – $223.2K
The target base salary for this position ranges from $124,800/year to $223,200/year encompassing all Zones. The target base salary will vary based on the job's location. Our geographic zones are as follows:
Zone 1 - San Francisco / New York City / Seattle
Zone 2 - Los Angeles / Washington DC / Austin / Boston / Sacramento / San Diego
Zone 3 - Atlanta / Portland / Chicago / Philadelphia / Denver / Miami / Dallas / Raleigh
Zone 4 - All other US cities
The base salary range listed for this full-time position excludes commission, equity and benefits. The pay range shown on each job posting is the minimum and maximum target for new-hire salaries. Actual pay may be higher or lower depending on factors like skills, experience, and relevant education or training.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Overview
Application
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get more from our products.
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech.
Responsibilities
Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality.
Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid.
Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale.
Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes.
Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers.
Own the Customer Success Package business, balancing COGS, revenue, and customer experience
Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders
Qualifications
10+ years in technical/customer support with at least 5+ years leading managers (manager‑of‑managers) in a scaling B2B SaaS or API company.
3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality.
Background in fintech, payments, or developer/API platforms operating at significant scale, preferred
Proven success owning support outcomes at scale, including incident management and executive‑level escalations
Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones.
Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy.
Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights.
Experience using AI and building content/deflection programs and quality frameworks.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Apply for this Job
Cookie Management
We use some essential cookies to make this site work. We would like to set performance cookies to help us make sure the website functions as expected. Learn more in our Privacy Policy.
Accept All
Necessary Only
Customize Settings
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Privacy PolicySecurityVulnerability Disclosure
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
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