Job Description

Catering delivery does not get a second chance. There are forty people in a conference room, a meeting that starts at noon, and one shot to get hot food through a loading dock, past a security desk, up a service elevator, and set up on a table. That is a fundamentally different problem than dropping a burrito at a doorstep, and the industry has never built for it. We orchestrate that last mile across the country every day, at a volume and complexity most people never see. The software to do it consistently well does not exist off the shelf.

We are looking for a Director of Product to define and own the Delivery & Fulfillment Intelligence Platform — the system of record and the system of intelligence for every delivery on our network. The scope runs the full lifecycle: demand and capacity planning, promise and lead-time calculation, routing and dispatch, in-flight risk detection and intervention, handoff and setup, and the learning loop that makes the next delivery better than the last. You will build on our multi-year re-platform investment, which gives you modern primitives to work from and leaves the delivery domain itself open to define. This role sits within the Platform domain, reports to the VP of Product Management for Platforms, and comes with a dedicated engineering, data, and data science team. You will work in close partnership with Supply Chain Operations, Delivery Partnerships, CX Product, and Restaurant Technology. There is far more to this than a job description can hold, and we will go deep in the interview.

What You'll Do:

• Define the vision, strategy, and multi-year roadmap for the Delivery & Fulfillment Intelligence Platform, holding a clear line: this platform owns the decision and the data; the experience teams own how that decision reaches customers, drivers, and restaurants.
• Define the delivery domain from first principles — the canonical event and state model, telemetry and history, and the governed contracts every other domain will build against.
• Develop key capabilities such as order risk assessment and proactive intervention, building- and address-level intelligence that compounds with every delivery, decomposed lead-time and promise accuracy, and dynamic routing and orchestration that re-dispatches in real time when conditions change.
• Build capabilities that don't come off a shelf — demand and capacity forecasting, and network optimization that allocates delivery supply against forecasted demand under real cost, coverage, and reliability constraints.
• Partner with the Data organization on the foundation all of it depends on: instrumenting the lifecycle, defining the metrics that matter (on-time performance, promise accuracy, straight-through rate), and standing up the learning loop that closes the gap between what we predict and what actually happens.
• Drive the hard architectural and commercial trade-offs: what we build versus what we buy (ETA services, optimization solvers, telematics), and what belongs in a model versus a solver versus a rule.
• Partner with Supply Chain Operations, Delivery Partnerships, and Finance to critically evaluate if and when it makes sense to insource all or part of delivery logistics — a whole market, a single service tier, or a hybrid where the operation is ours and the labor is contracted. Build the case from real data, keep supply type a platform configuration rather than a rewrite, and be equally prepared to conclude the answer is no.
• Represent this work at the executive level, bringing a point of view into the room rather than a menu of options, and holding the distinction between tactical wins this quarter and structural investments that compound over years.
• Hire, lead, and grow the product team around this platform. You will start hands-on and build out from there.
• Travel to Boston quarterly for planning cycles, architecture reviews, and business reviews. Have fun building logistics infrastructure for a delivery problem nobody else has bothered to solve properly.

What You Have:

• 10+ years of product management experience, including 3+ leading product managers, with deep grounding in platform, infrastructure, logistics, or marketplace operations products. This is a define-the-domain role, not an execute-the-roadmap role; you will set direction across an ambiguous, high-stakes space with significant autonomy.
• Experience hiring, developing, and retaining strong product managers — and the judgment to know when to coach and when to take the pen yourself. You are a builder who leads, not a manager who reviews.
• A demonstrated track record owning fulfillment, dispatch, logistics, or supply-chain intelligence products at meaningful scale — last-mile delivery, freight, field service, on-demand marketplaces, or comparable physical-operations businesses where software makes decisions that move vehicles and people.
• Real depth in at least two of: routing and dispatch optimization, ETA and travel-time prediction, demand and capacity forecasting, risk scoring and anomaly detection, or geospatial data systems.
• The judgment to know which problems actually need machine learning and which need a solver, a rules engine, or simply better data — and the discipline to argue for the cheaper answer. You have shipped ML-backed products in production and understand calibration, training/serving skew, offline versus online evaluation, and what it takes to operate a model that makes decisions with money attached.
• The ability to engage senior engineers as a peer on event-driven architecture: event schemas, state machines, idempotency, service boundaries, API contracts, and durable workflow orchestration. You can reason about where a capability should live and why, and you write specifications an engineer can build from.
• Experience in multi-sided marketplaces where the supply you depend on is neither employed nor directly controlled by you — and the practical instincts that come from working with third-party partner networks, SLAs, rate cards, and capacity commitments.
• Deep analytic ability. You build the metrics framework yourself, you find the data quality problems before anyone reports them to you, and you do not accept a number you cannot reconcile.
• A track record of influencing peers and executives without authority across product, engineering, data science, operations, and commercial teams — and the organizational discipline to run a multi-workstream program across several engineering teams simultaneously.
• Comfort operating in a business with real operational history: you can distinguish what should be rebuilt from what should be left alone, and you can sequence a multi-year platform build so that it delivers value long before it is finished.
• Experience within food delivery, restaurant technology, or B2B logistics is a plus.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $229,000 – $321,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Job Description

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! 

ABOUT THE ROLE

Reporting to the Director of Product Marketing for Platform & Drupal, the Product Marketing Manager owns the positioning, messaging, launches, and feature-release support for Acquia's platform and Drupal solution, our PaaS plus Drupal offering for technical buyers (CTO, CIO, CISO). You turn product capability into the assets the field uses to win deals.

This role is a balance of strategy and fast paced execution but it is not an isolated content-production role. You decide where the message matters and make it sharp, and you use AI to handle the rest. You must have real Drupal experience; your credibility with this audience depends on it, and everyone on this team demos and presents on stage.

RESPONSIBILITIES

• Own positioning and messaging for the Cloud Platform and supporting products, from the narrative down to web pages, one-pagers, and solution briefs.
• Run launches end to end: messaging, assets, and field readiness.
• Own feature-release support across the PaaS portfolio.
• Support the competitive GTM: turn intel from Competitive & Market Intelligence into ready-to-use positioning, plays, and content. (They own the intel; you turn it into action.)
• Partner with the Drupal Evangelist and technical content lead on a cohesive content strategy, and pull that content into your GTM activation.
• Build sales enablement assets on a value-selling spine (Signal > Value > Action).

QUALIFICATIONS

• 5+ years in product marketing or a closely related role.
• Demonstrated Drupal experience (required): hands-on or deep exposure, enough to be credible with a technical audience.
• A strategist, not a content marketer. You think critically about the moments of impact and drive the positioning, rather than producing assets on a treadmill.
• AI-first ways of working. You use AI to move faster and automate low-value work, with a point of view on where it helps and where it doesn't.
• Presentation and demo skills. Everyone here presents and demos on stage; you are compelling live, in front of the field, customers, or a conference room.
• Strong, clear writing that makes technical material persuasive.
• Reliable launch execution; you can manage multiple launches and deadlines in a fast-paced environment.
• Experience at a DXP, CMS, PaaS, or open-source company.

PREFERRED QUALIFICATIONS

• Participation in the Drupal community.
• Developer or technical-buyer marketing.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! 

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our Product Marketing team generates customer insights that shape Stripe's product strategy and leads go-to-market across our suite of products. It's a highly cross-functional role—we partner closely with Product, Engineering, Sales, Partnerships, and Demand Generation, and we work across the entire product lifecycle: from helping shape what we build, to driving launch and commercialization, to growing adoption post-launch.

Market Intelligence is embedded within Product Marketing and provides product and GTM leadership with the insights, analysis, and recommendations needed to sharpen product-market fit and position Stripe effectively in the market.

What you’ll do

We're looking for a leader to manage the Market Intelligence team, define how it interlocks with partner functions across Stripe, and lead strategic initiatives to strengthen our market position. In this role, you'll be the connective tissue between market signals and Stripe's most critical product and GTM decisions—clearly articulating priorities that inform what we build and for whom. You'll partner with senior leaders across Product, Engineering, Sales, and Marketing, manage a team of market intelligence analysts, and communicate complex ideas in ways that drive real decisions. Success in this role requires equal parts analytical rigor, storytelling, and the ability to operate fluidly between high-level strategy and ground-level execution.

Responsibilities

• Define the direction and operating model of the Market Intelligence team at Stripe
• Contribute to company-wide decision-making and roadmap prioritization by partnering with product operations and product management
• Work cross-functionally to ensure market intelligence materials are discoverable, actively used, and meaningfully inform decision-making
• Lead ongoing market research and competitive analysis, including tracking industry players' go-to-market strategies and messaging
• Manage and develop a team of market intelligence analysts

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of product marketing or market intelligence experience, with a strong preference for candidates with experience working in B2B settings
• Demonstrated track record building and scaling a market intelligence program, including tools, processes, and regular executive-level reporting
• Proven ability to work cross-functionally to drive results
• Ability to leverage data to proactively identify opportunities and deliver impactful recommendations

Preferred qualifications

• Experience in fintech, payments, financial infrastructure, or developer-facing platform companies, with a strong grasp of how payment and revenue management products are bought and sold
• Experience marketing to enterprise buyers or technical decision-makers, with an understanding of complex, multi-stakeholder sales cycles
• MBA or advanced degree in business, marketing, or a related field, or equivalent experience at a top-tier consulting, strategy, or technology firm

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation, and Campaigns, to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link, and develop our go-to-market strategy for key user segments such as Enterprises and Startups.

What you'll do

In this role, you'll develop differentiated messaging and positioning for products like Payments Intelligence, Payouts, Tax, Billing, and Link—translating complex technical capabilities into clear value propositions for enterprise and technical buyers. You'll produce high-quality content, including executive briefings, analyst presentations, and sales playbooks, that scales your insights across the organization and ties directly to pipeline and revenue outcomes.

You'll work across a highly cross-functional set of teams—Product, Sales, Demand Generation, and Campaigns—managing multiple interdependent workstreams simultaneously. You'll lead ongoing market research and competitive analysis, keeping stakeholders across the business informed, and build the enablement assets that help sales teams differentiate Stripe and win.

Responsibilities

• Contribute to product decision-making and roadmap prioritization by partnering with product operations and product management
• Engage in ongoing market research and analysis of industry players' go-to-markets and messaging and keep different constituents (executives, sales, product, etc.) updated
• Enable sales teams to understand the value of our products and competitive solutions through creating differentiated messaging and assets
• Develop differentiated messaging and positioning that translates complex technical capabilities into clear value propositions for both technical and business audiences across web, sales collateral, and customer-facing materials
• Produce high-quality content — executive briefings, analyst presentations, sales playbooks — that scales your insights across the organization and ties directly to pipeline and revenue outcomes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of relevant work experience such as sales enablement, competitive intelligence, product marketing, and consulting
• Excellent verbal and written communication skills, with experience translating technical features into benefits for a technical audience
• Experience managing competitive projects, such as market analysis, collateral creation, and internal enablement sessions
• Experience working with B2B sales teams, preferably in technology, infrastructure, or platform companies

Preferred qualifications

• Experience in fintech, payments, financial infrastructure, or developer-facing platform companies, with a strong grasp of how payment and revenue management products are bought and sold
• Demonstrated track record building and scaling a competitive intelligence program, including tools, processes, and regular executive-level reporting
• Familiarity engaging with industry analysts (Gartner, Forrester, IDC) and incorporating third-party research into go-to-market strategy
• Experience marketing to enterprise buyers or technical decision-makers, with an understanding of complex, multi-stakeholder sales cycles
• MBA or advanced degree in business, marketing, or a related field, or equivalent experience at a top-tier consulting, strategy, or technology firm