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Head of People Operations
LangChain · United States
Pay
$170k–265k
Setting
Remote
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
LangChain is scaling fast. Our People function is lean by design and high-leverage by necessity. We don't run People Ops the way most companies do. We build operational systems that compound, automate the sludge, and keep the team focused on work that actually moves the company forward.
We're looking for a Head of People Operations to own the People Ops function end-to-end. This is the person who architects and runs the infrastructure every employee relies on: compliance, HRIS, benefits, leave programs, global employment, policy, and the automations that make all of it work without constant manual intervention.
You'll report to the VP of People. You'll have real scope and real authority. As we scale, you'll build a small team of ops coordinators under you. What you won't have is a 20-person HR function to route through. This is a build role.
LOCATION/CITY:
San Francisco, CA; New York, NY; open to remote
RESPONSIBILITIES:
- Own People Ops end-to-end. You are the accountable operator for HRIS integrity, benefits administration, leave and accommodations management, compliance, and onboarding and offboarding programs. The function runs because you built it to.
- Build and maintain LangChain's compliance layer. US multi-state requirements, global employment law, contractor vs. FTE classification, immigration case coordination, and audit readiness across I-9, ERISA Wrap, and Flex Plan. You're the internal expert and the escalation point, and you partner with outside employment counsel when it calls for it.
- Own Rippling as the system of record. Workflow configuration, data integrity, onboarding and offboarding automation, payroll coordination. You don't just use the tool — you build it.
- Lead global employment operations. Manage EoR provider relationships, coordinate international contractor agreements, and build scalable infrastructure for hiring across geographies including the US, UK, EU, and beyond. You understand the compliance nuance across regions, not just one.
- Architect and govern People policies. Own the employee handbook, leave frameworks (medical, parental, personal), STD/LTD administration, outside activity and IP-adjacent policies, and the compliance governance behind them. You'll own the mechanics and logistics of our benefits programs long-term, including STD/LTD setup and ongoing vendor management.
- Build People Ops automations and workflows. You've shipped automations yourself. You have opinions on what should be automated in the People function. You'll define the roadmap, build where you can, and partner with Talent Ops on execution where scopes intersect.
- Own employee relations and accommodations. Handle ER matters with appropriate confidentiality, consistency, and documentation. Own the accommodations process end-to-end. You know when to resolve internally, when to escalate, and when to loop in counsel.
- Contribute to People data and reporting. Own headcount data integrity in Rippling and contribute to the People analytics layer: turnover reporting, onboarding metrics, and the operational data that informs People strategy.
- Evaluate and govern AI tools used in People Ops. As we deploy AI-assisted workflows across the function — from onboarding automation to compliance tooling — you'll be the operational owner who assesses accuracy, data handling, fairness, and auditability. You bring a thoughtful lens to where AI adds leverage and where human judgment is non-negotiable.
- Support SOC2 and audit readiness. Serve as the People Ops owner for SOC2 and related compliance audits — documenting people-related controls, ensuring they're tested, and maintaining readiness as we scale.
- Build a small team as we grow. You may hire 1-2 People Ops coordinators (FTE or contractor) over time. You know how to give people the torch and get out of their way.
REQUIREMENTS:
- 8+ years in People Ops or HR Operations, with meaningful time owning a People Ops function at a high-growth technology company through a significant scale-up phase
- Deep, hands-on Rippling experience — workflow config, data integrity, reporting, onboarding flows. Not "familiar with it"
- Global employment experience across multiple regions — EoR coordination (Rippling Global, Multiplier, Remote, Deel, or similar), international contractor structuring, and cross-border compliance across US, UK, EU, APAC, or LATAM
- Built automations and workflows yourself — you've shipped something using Zapier, Make, or an LLM-assisted workflow. You don't just have ideas; you have receipts
- Strong working knowledge of California employment law and multi-state compliance, including leave administration, accommodations, and contractor classification
- Proven track record building compliance and policy infrastructure from near-zero, including leave frameworks, employment policies, and handbook governance
- Benefits administration and vendor management experience — brokers, carriers, EoR providers, background check vendors, and similar
- Comfort operating at multiple altitudes — you can advise the VP of People on policy architecture in the morning and fix a broken Rippling workflow in the afternoon
- High ownership orientation — you treat the function like it's yours, because it is
- AI tool fluency — you actively use AI tools in your work, have an opinion on where they add leverage in People Ops, and bring appropriate judgment to their governance
Strong signal:
- Experience at a high-growth AI or developer tools company
- Have used or experimented with LangChain, LangSmith, or LangGraph
- Have an opinion on what an AI-native People Ops function looks like — and have started building one
- Experience standing up STD/LTD, 401(k) match, or similar benefits programs from scratch
- Direct experience engaging outside employment counsel on policy or ER matters
- SOC2 or similar compliance audit experience on the People side
COMPENSATION & BENEFITS
We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan with employer match, phone and wellness stipends, and life insurance. Actual compensation will vary based on role, level, and location. For team members in the EU and UK, we provide locally competitive benefits aligned with regional norms and regulations.
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Listed by LangChain for a position based in the United States. Employers on this board attest they are hiring domestically.
People Partner
LangChain · United States
Pay
$160k–230k
Setting
Remote
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
LangChain is scaling for our next phase of growth, and we are looking for our founding People Partners who are business operators at heart. In this role, you aren’t just "supporting" the team—you are a strategic co-pilot to our EPD, GTM, and Ops leaders. You will proactively anticipate organizational friction, design people solutions that drive business results, and leverage an AI-first mindset to eliminate administrative toil.
We are looking for a resilient builder who moves at the speed of an AI startup. You will be deeply embedded in the business, using data to diagnose problems before they arise and influencing senior leadership to make the right calls on org design, talent density, and leadership.
LOCATION/CITY:
San Francisco, CA; New York, NY
RESPONSIBILITIES:
- Business-First Partnership: Embed deeply with Engineering, Product, GTM, and Ops to understand their roadmaps. You drive business outcomes—velocity, quality, and retention—through intentional people strategies rather than standard HR playbooks.
- Proactive Organizational Architecture: Act as an early warning system. Use data and organizational pulse to anticipate burnout or friction points. Partner with leaders to architect high-performance team structures, headcount forecasting, and foundational builds.
- AI-First Operations: Ruthlessly automate the routine. Leverage AI tools and modern tech stacks to streamline people processes, ensuring your time is spent on high-leverage coaching and strategy rather than manual administration.
- Strategic Coaching & Influence: Serve as a truth-teller to leaders, from first-time managers to industry veterans. Provide high-signal coaching on performance, leadership, and team dynamics, pushing back when necessary to maintain our high bar.
- Data-Driven Insights: Own the People Dashboard for your business units. Build clear, concise one-pagers based on metrics—from attrition trends to comp parity—to influence leadership decisions.
- Program Implementation & Stewardship: Tailor the rollout of core programs (compensation cycles, leveling, performance frameworks) to the specific needs of your units. Manage sensitive employee relations with empathy, legal rigor, and a focus on excellence.
- XFN Collaboration: Work seamlessly across the People team, flexing between building new programs and partnering with the hiring machine to ensure united solutions for the business.
REQUIREMENTS:
- Experience: 8+ years as an HRBP or People Partner in a high-growth, fast-paced tech environment.
- Business & AI Fluency: Technical and AI-savvy. You speak the language of engineers and researchers and are an early adopter of AI tools to up-level your own productivity.
- Strategic Influence: A truth-teller with the confidence to push back on senior leaders and the EQ to do it effectively.
- Data-Driven: You don't rely just on gut feel. You use data to tell stories, identify trends, and back up your recommendations.
- Precision Communication: A master of high-stakes communication. You can draft a Slack message, a 1-pager, or a board slide that is clear, concise, and persuasive.
- Resilient Hustle: You thrive in the grey of a startup and manage multiple high-priority work streams without losing focus. You identify organizational gaps and build solutions without waiting for a ticket.
COMPENSATION
- Annual salary range: $160,000 - $230,000
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Listed by LangChain for a position based in the United States. Employers on this board attest they are hiring domestically.
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