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Revenue Operations Manager
Inspira Education · New York City, New York
Pay
$70k–130k
Setting
On-site
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Revenue Operations Manager
New York City, New York
Apply
About Inspira Education
Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.
As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).
The Role
We’re expanding our CRM operations team and looking for a Revenue Operations Manager to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally.
In this role, you’ll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit.
You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement.
This role requires 5-days a week in-office (Gramercy)
Responsibilities
Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
Define, develop, and implement sales, marketing, and student success support systems and scalable processes
Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
Assist the team in finding simple and scalable process solutions for day-to-day challenges
Ensure data accuracy in HubSpot CRM
Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
Write and maintain documentation for operation processes
Prepare ad hoc analyses and participate in special projects as needed
Create and maintain reports and dashboards that facilitate quick decision-making at scale
Drive process improvement, adoption, and effectiveness at all levels of the sales process
Qualifications
4+ years of experience in Business, Sales, Success Operations, or a similar role
Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
Bachelor’s degree required, Masters degree preferred
Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
Strong knowledge and understanding of sales and customer success disciplines
Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
Commitment to drive actionable outcomes and results
Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
High energy, humility, and the capacity to work effectively with diverse personalities
This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”
What we look for
A passion for cultivating authentic connections
Individuals who embody a winning attitude
A mindset fueled by curiosity
Determination to hustle and overcome challenges
An infectious enthusiasm and adaptability
Boundless energy and relentless tenacity
Why you'll love Inspira
Amazing people with a great vision and values
Mission-driven team culture focused on student success
Your work directly impacts the lives and careers of students across the globe
Health, dental, and vision insurance, base plans 100% employer paid
Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
Flexible paid time off (PTO) and paid holidays
401(k) with company match
For more information about our company, please visit our website: Inspira Education Group.
Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.
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If you were a CRM Administrator, how many years of experience do you have as a CRM admin?*
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Listed by Inspira Education for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager, Student Success
Inspira Education · New York City, New York
Pay
Not listed
Setting
On-site
Back to jobs
Senior Manager, Student Success
New York City, New York
Apply
About Inspira Education
Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.
As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).
The Role
As a Senior Manager, Student Success, you’re the strategic mastermind behind the entire supply operations of Inspria’s marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student’s success.
You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students’ futures and Inspira’s continued growth.
This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office.
What You’ll Do
Customer Success & Escalations
Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
Develop SOPs and escalation protocols to improve quality and reduce refund rates
Build out processes to track and improve NPS, CSAT, and retention metrics
Turn escalations into feedback loops that inform process improvements and product enhancements
Process Design & Operational Excellence
Architect and implement new processes to improve counselor performance, student experience, and business efficiency
Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity
Build reporting systems that provide visibility into counselor utilization, escalation trends, and upsell success
New Product & Vertical Launches
Lead operational planning and execution for new products, services, or verticals
Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches
Ensure backend systems, counselor training, and customer support are ready to scale with each new launch
Upsells & Cross-Sells
Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies
Train counselors and student success teams to identify upsell opportunities during client interactions
Track and optimize upsell performance as a key driver of revenue per student
Student Feedback & Counselor Development
Build structured student feedback loops to capture insights on counselor performance and overall experience
Translate feedback into continuous improvement plans, counselor training, and operational refinements
Partner with senior counselors to create mentorship and training programs that elevate overall quality
Team Leadership & Growth
Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance
Help identify skill gaps and contribute to development plans that strengthen the team over time
For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first
Who You Are
5-8+ years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment
You've managed a small team of full-time employees (2–3 people) and know what it means to hire, coach, and develop others — but you're still hungry to grow as a leader yourself
Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
Hands-on experience working in a startup or high-growth marketplace business
Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
Energized by working with people and passionate about solving for both sides of a marketplace
Collaborative, humble, and hardworking. You bring zero ego and a strong “roll-up-your-sleeves” mentality
What You'll Get
A front-row seat at a fast-growing, mission-led company
Autonomy to run an entire function, and real influence on the company’s future
Founders who care deeply about impact, and give you space to run
A chance to help thousands of students realize their dreams
Competitive compensation, performance upside, and a clear growth path
Why you'll love Inspira
Amazing people with a great vision and values
Mission-driven team culture focused on student success
Your work directly impacts the lives and careers of students across the globe
Health, dental, and vision insurance, base plans 100% employer paid
Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
Flexible paid time off (PTO) and paid holidays
401(k) with company match
For more information about our company, please visit our website: Inspira Education Group.
Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.
Create a Job Alert
Interested in building your career at Inspira Education? Get future opportunities sent straight to your email.
Create alert
Apply for this job
*
indicates a required field
Autofill my application
First Name*
Last Name*
Preferred First Name
Email*
Phone
Country*
Phone*
Resume/CV*
Attach
Attach
Dropbox
Google Drive
Enter manually
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
Attach
Attach
Dropbox
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Enter manually
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn profile:*
Are you legally authorized to work in the United States?*
Select...
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*
Select...
Where are you currently based?*
What were your main responsibilities in your most recent role?*
A few bullet points are perfect (e.g., managing external partners, matching students and counselors, building internal processes).
Have you ever matched clients with service providers or resources? On our platform, that means connecting students with admissions counselors and tutors. If you’ve done similar work, we’d love to hear how you approached it. Who you were matching, what criteria you used to decide fit, and how you measured success.*
(If not, please write “N/A” and skip this question.)
Have you had a role where you handled customer escalations? If so, who were the customers (e.g., students, large enterprises, etc.), and what types of escalations did you have to handle? *
What tools or platforms did you use regularly in your role? Please list the core tools in your tech stack (e.g., HubSpot, Salesforce, GA4, GTM, Notion, Zapier, etc.).*
Do you have experience managing full-time employees?*
Select...
This role requires 5-days/week attendance in our NYC office (Gramercy). Does this work for you?*
Select...
Submit application
Powered by
Listed by Inspira Education for a position based in the United States. Employers on this board attest they are hiring domestically.
Student Success Manager
Inspira Education · New York City, New York
Pay
Not listed
Setting
On-site
Back to jobs
Student Success Manager
New York City, New York
Apply
About Inspira Education
Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.
As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).
The Role
As a Student Success Manager, you’re the strategic mastermind behind the entire supply operations of Inspria’s marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student’s success.
You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students’ futures and Inspira’s continued growth.
This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office.
What You’ll Do
Customer Success & Escalations
Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
Develop SOPs and escalation protocols to improve quality and reduce refund rates
Build out processes to track and improve NPS, CSAT, and retention metrics
Turn escalations into feedback loops that inform process improvements and product enhancements
Process Design & Operational Excellence
Architect and implement new processes to improve counselor performance, student experience, and business efficiency
Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity
Build reporting systems that provide visibility into counselor utilization, escalation trends, and upsell success
New Product & Vertical Launches
Lead operational planning and execution for new products, services, or verticals
Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches
Ensure backend systems, counselor training, and customer support are ready to scale with each new launch
Upsells & Cross-Sells
Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies
Train counselors and student success teams to identify upsell opportunities during client interactions
Track and optimize upsell performance as a key driver of revenue per student
Student Feedback & Counselor Development
Build structured student feedback loops to capture insights on counselor performance and overall experience
Translate feedback into continuous improvement plans, counselor training, and operational refinements
Partner with senior counselors to create mentorship and training programs that elevate overall quality
Team Leadership & Growth
Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance
Help identify skill gaps and contribute to development plans that strengthen the team over time
For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first
Who You Are
3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment
Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
Hands-on experience working in a startup or high-growth marketplace business
Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
Energized by working with people and passionate about solving for both sides of a marketplace
Collaborative, humble, and hardworking. You bring zero ego and a strong “roll-up-your-sleeves” mentality
What You'll Get
A front-row seat at a fast-growing, mission-led company
Autonomy to run an entire function, and real influence on the company’s future
Founders who care deeply about impact, and give you space to run
A chance to help thousands of students realize their dreams
Competitive compensation, performance upside, and a clear growth path
Why you'll love Inspira
Amazing people with a great vision and values
Mission-driven team culture focused on student success
Your work directly impacts the lives and careers of students across the globe
Health, dental, and vision insurance, base plans 100% employer paid
Pre-tax benefits (FSA, DCFSA, HSA, Commuter)
Flexible paid time off (PTO) and paid holidays
401(k) with company match
For more information about our company, please visit our website: Inspira Education Group.
Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.
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*
indicates a required field
Autofill my application
First Name*
Last Name*
Preferred First Name
Email*
Phone
Country*
Phone*
Resume/CV*
Attach
Attach
Dropbox
Google Drive
Enter manually
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
Attach
Attach
Dropbox
Google Drive
Enter manually
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn profile:*
Are you legally authorized to work in the United States?*
Select...
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*
Select...
Where are you currently based?*
What were your main responsibilities in your most recent role?*
A few bullet points are perfect (e.g., managing external partners, matching students and counselors, building internal processes).
Have you ever matched clients with service providers or resources? On our platform, that means connecting students with admissions counselors and tutors. If you’ve done similar work, we’d love to hear how you approached it. Who you were matching, what criteria you used to decide fit, and how you measured success.*
(If not, please write “N/A” and skip this question.)
Have you had a role where you handled customer escalations? If so, who were the customers (e.g., students, large enterprises, etc.), and what types of escalations did you have to handle?*
What tools or platforms did you use regularly in your role? Please list the core tools in your tech stack (e.g., HubSpot, Salesforce, GA4, GTM, Notion, Zapier, etc.).*
Do you have experience managing full-time employees?*
Select...
This role requires 5-days/week attendance in our NYC office (Gramercy). Does this work for you?*
Select...
Submit application
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Select a role
The full posting opens here — pay, setting and the full description, without leaving the list.