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Support Program Manager, Live Support
OpenAI · San Francisco, California, United States
$216k–240k
32 days ago
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Operations Program Manager - Robotics Data Acquisition
OpenAI · San Francisco, California, United States
$177k–251k
75 days ago
♡
Program Manager, Alignment
OpenAI · San Francisco, California, United States
$162k–240k
176 days ago
♡
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Support Program Manager, Live Support
OpenAI · San Francisco, California, United States
Pay
$216k–240k
Setting
On-site
About the Team
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the Role
We’re seeking a Program Manager to help build and scale live customer support experiences across User Operations. You’ll work closely with Support Delivery, Product, Engineering, and operations teams to shape how we provide timely, high-quality support through live and real-time channels.
This role will own the programs, operating models, and cross-functional coordination needed to launch and improve live support as OpenAI’s products and customer needs evolve.
In this role, you will:
- Build and scale live support programs, including real-time customer support channels
- Define customer journeys, routing and escalation paths, service standards, coverage needs, and team-readiness requirements.
- Partner with Support Delivery, Product, Engineering, Data, and other cross-functional teams to align on tools, processes, and customer experience.
- Identify opportunities to improve support quality, response times, capacity, and operational efficiency.
- Help establish the staffing, training, and operational mechanisms needed to support new live-support capabilities.
- Use AI and automation thoughtfully to improve agent workflows while preserving a high-quality human support experience.
- Track program performance and translate operational insights into clear recommendations for leadership.
You might thrive in this role if you:
- Have 8+ years of experience in program management, customer support, support operations, service delivery, or related fields.
- Have experience launching, building, or scaling live support teams or programsUnderstand how to design scalable support operations, including service quality, escalation management, staffing readiness, and customer experience.
- Are comfortable partnering with technical and nontechnical teams to launch new capabilities and solve operational challenges.
- Can navigate ambiguity, take ownership of complex initiatives, and move quickly from strategy to execution.
- Have experience supporting complex technical products or customer-facing hardware; this background is a plus but not required.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
Operations Program Manager - Robotics Data Acquisition
OpenAI · San Francisco, California, United States
Pay
$177k–251k
Setting
On-site
Operations Program Manager - Robotics Data Acquisition
Location
San Francisco
Employment Type
Full time
Location Type
On-site
Department
Research
Compensation
$177K – $251K • Offers Equity
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
Overview
Application
About Team
Our Robotics team is focused on unlocking general-purpose robotics and advancing toward AGI-level intelligence in dynamic, real-world environments. Working across the full model and systems stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the physical constraints of real-world systems to improve people’s lives.
About Role
We are looking for an Operations Program Manager - Robotics Data Acquisition to own the day-to-day operating rhythm in our data collection facilities. You will work closely with operators, technicians, program managers, and engineers to keep rigs ready, campaigns moving, issues resolved, and performance improving.
This is a hands-on operations role that requires you to be comfortable spending time on the floor, working through ambiguity, and using data to make the operation more reliable and efficient.
This role is based in San Francisco, CA and requires in-person presence 5 days a week.
In this role you will:
Coordinate daily operations readiness across workstations, operators, materials.
Track core operating metrics including utilization, cycle time, throughput, downtime, operator productivity, and data quality.
Identify bottlenecks through workflow analysis, time studies, and capacity modeling, then drive practical fixes.
Execute the rollout of new hardware, sensors, tools, and process changes with Engineering, Operations, Facilities, Supply Chain, and Safety.
Identify equipment readiness issues and coordinate with technical support to keep workstations, and test equipment calibrated, configured, maintained, and ready for rollouts and evaluations.
Lead root cause analysis for recurring operational issues and follow through on corrective actions.
Provide operation input to create and maintain SOPs, work instructions, training materials, and process controls.
Identify and flag resource constraints and manage issue escalation and resolution.
You might thrive in this role if you:
Have a bachelor's degree in Industrial, Mechanical, Manufacturing, or a related technical field.
Bring 3-5 years of hands-on experience in manufacturing, industrial / process engineering, operations, robotics, or production environments.
Have experience using Lean, Six Sigma, time studies, or similar methods to improve processes.
Understand operating KPIs such as cycle time, takt time, throughput, utilization, yield, OEE, and uptime.
Can manage multiple work-streams, coordinate across floor operators and technicians to drive execution with limited supervision.
Have exposure to robotics data acquisition, autonomous vehicle systems, camera / audio systems, automation, or robotics systems.
What success looks like:
Daily lab / floor operations run with fewer surprises, clearer priorities, and better readiness.
Throughput improves because bottlenecks are measured, prioritized, and fixed.
Fast execution in ambiguous environments with frequently changing priorities.
New hardware and process changes are rolled out with clear owners and minimal disruption.
Operators have the tools, training, materials, and ergonomics needed to work safely and consistently.
Staffing, equipment, and facility decisions are supported by reliable operational data.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Apply for this Job
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Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
Program Manager, Alignment
OpenAI · San Francisco, California, United States
Pay
$162k–240k
Setting
On-site
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
Research Program Manager – Adversarial Model Research
OpenAI · San Francisco, California, United States
Pay
$239k–328k
Setting
On-site
Research Program Manager – Adversarial Model Research
Location
San Francisco
Employment Type
Full time
Department
Research
Compensation
$239K – $328K • Offers Equity
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
Overview
Application
About the Team
The Human Data team at OpenAI is responsible for identifying and mitigating risks in advanced AI systems by designing evaluations, surfacing vulnerabilities, and collaborating closely with researchers to strengthen model reliability and public trust.
About the Role
As a Research Program Manager, you will lead initiatives that test the safety and robustness of OpenAI’s models through creative experimentation and structured evaluation. You’ll coordinate efforts across research and engineering teams to transform ambiguous risks into concrete research programs and influence future model development and deployment.
We’re looking for people who are technically savvy, comfortable with ambiguity, and excited about shaping the future of safe AI.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Lead programs that explore unexpected model behaviors and identify failure modes.
Translate vague or emergent risk signals into clear priorities and actionable research plans.
Design and run creative evaluations, experiments, and red-teaming campaigns.
Collaborate with research, product, and deployment teams to integrate findings into model training and deployment cycles.
Develop repeatable systems for tracking model performance and understanding emerging behavior patterns.
You might thrive in this role if you:
Have strong experience in technical program management, with excellent organizational and communication skills.
Are familiar with large language models, prompt engineering, or model evaluation techniques.
Are comfortable managing fast-paced, high-uncertainty projects and shaping them from the ground up.
Are creative and resourceful in devising new methods for testing model behavior and performance.
Can effectively coordinate across technical and non-technical stakeholders to drive alignment and execution.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
Research Program Manager, Data Acquisition
OpenAI · San Francisco, California, United States
Pay
$239k–328k
Setting
On-site
About the Team
OpenAI's Research Data Team exists to accelerate the evaluation, safety and capabilities of our models and products. Made up of technical operators and software engineers, we design the methods in which we acquire and create data.
About the Role
As a Research Program Manager (RPM), Data Acquisition, you will partner with research, engineering, and operations to design and implement pragmatic solutions for acquiring data. You will be a key interface between our research roadmap and external data offerings.
This role is based in our San Francisco HQ and will be part of a team of RPMs pushing the frontier of data acquisition.
In this role, you will:
Partner deeply with research: Work with researchers to scope data needs, define success criteria, and translate priorities into clear execution plans.
Shape the data acquisition pipeline: Identify, evaluate, and advance high impact data opportunities - balancing research value, feasibility, quality, and responsible execution.
Unblock yourself: Move work forward even when the path is unclear — using technical judgement, creative problem solving, and scrappy execution to make progress while longer-term solutions are still forming.
Build lightweight systems and visibility: Use SQL, Python, dashboards, and simple tooling to track performance, quality, and blockers.
Drive technical roadmaps: Collaborate with engineers to enhance data platforms, resolve blockers, and ensure security best practices such as access management.
Scale your impact: Equip vendors and internal teams with the context, standards, and operating rhythms needed to focus on the most important problems.
You’ll thrive in this role if you:
Are proficient in SQL and Python for analysing datasets, querying databases, building dashboards, and generating actionable insights.
Are comfortable using APIs, automation, and AI tools such as Codex to accelerate workflows, remove manual overhead, and upskill quickly in unfamiliar technical areas.Experience sourcing, evaluating, or working with startups, founder and vendors
Are excited to understand the technicalities of cutting-edge AI research and work alongside researchers from instantiation to launch.
Can move fluidly between research context, commercial execution, and data operations.
Want to get your hands dirty; grit and creative problem solving will be required daily
Learn technical concepts exceptionally quickly, seeking out knowledge to become proficient in areas that are new to you
Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization
Thrive in dynamic environments and can navigate ambiguity with ease
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see .
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
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