About the Team

Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. We turn policy intent into operational readiness, review standards, quality systems, escalation paths, automation guardrails, and durable cross-functional operating models.

About the Role

We are looking for an exceptional Program Manager to help build durable operating systems and run some of OpenAI’s most complex safety operations. The core need is a high-agency operator who can take an ambiguous problem, create the right structure, align cross-functional partners, and drive the work through execution.

This role will move across Critical Harm priorities as needs evolve. You may step into operationalizing national security or violent-activities workflows, support wellbeing and Frontier Risk initiatives, or help scale programs such as Trusted Access. Deep domain expertise is helpful but not required; the strongest candidates will learn quickly, exercise excellent judgment, and make complex programs move.

In this role, you will:

• Lead strategic operational builds across priority workflows from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.

• Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute.

• Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving.

• Move in and out of workflows as priorities shift—standing up new programs, stabilizing operations, improving handoffs, and transitioning durable ownership to the right team.

• Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and the highest-leverage interventions.

• Drive high-priority escalations and cross-functional decisions to closure, ensuring the right context, accountable owners, clear next steps, and durable follow-up.

• Create the mechanisms that make programs run well: roadmaps, decision logs, status updates, risk registers, operating reviews, and crisp executive communication.

• Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale while preserving appropriate human judgment.

You might thrive in this role if you:

• Have 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.

• Have a track record of taking complex, ambiguous work from problem framing through launch and scaled operation.

• Are unusually organized, sharp, and execution-focused; you can manage many moving pieces without losing the few decisions that matter most.

• Build trust and drive alignment across teams without direct authority, while keeping ownership, accountability, and escalation paths clear.

• Are technically and analytically fluent enough to reason about data flows, dashboards, tooling gaps, automation, and failure modes—even if you are not writing production code.

• Communicate clearly with technical, operational, policy, and executive audiences, especially when tradeoffs are sensitive or evidence is incomplete.

• Operate calmly and flexibly in a fast-moving environment, learn new domains quickly, and are comfortable handling high-severity or sensitive work.

• Experience with vendor operations, QA programs, launch readiness, workflow automation, or AI-assisted operations.

Nice to have:

• Experience in customer support or other high-stakes scaled operations.

• Deep expertise with national security, violence or other severe-harm domains.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp.

About the Role

OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles.

Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability.

You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement.

Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions.

In this role, you will:

• Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles

• Define learning outcomes and readiness standards in partnership with technical GTM leaders

• Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior

• Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios

• Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness

• Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve

• Coach subject-matter experts and facilitators to teach technical content clearly and effectively

• Establish repeatable content-governance and reinforcement systems that scale across roles and regions

• Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency

You might thrive in this role if you:

• Have held a customer-facing technical role and enjoy helping others build strong product, solution, and customer judgment

• Develop fluency quickly in complex products, technical architectures, integrations, deployment considerations, and customer workflows

• Understand how technical GTM teams scope solutions, navigate technical tradeoffs, and connect product capabilities to business outcomes

• Are energized by turning hard-won technical knowledge into practical guidance, hands-on practice, and repeatable ways of working

• Communicate complex technical concepts clearly to both technical and non-technical audiences

• Operate effectively in a fast-moving environment where products, technical guidance, and customer needs change quickly

• Bring low ego, high ownership, and a genuine passion for helping technical teams become more capable and confident

Basic qualifications:

• 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role

• Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations

• Experience working directly with customers on complex, deeply technical SaaS platforms is required

• Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations

• Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams

• Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios

• Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders

• Strong program management, facilitation, and written and verbal communication skills

• Willingness to work in-office in San Francisco

Preferred qualifications:

• Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred

• Direct experience working with AI/ML products or platforms is preferred

• Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus

• Familiarity with instructional design principles or adult learning is a plus

• Experience leading subject-matter expert programs or designing technical assessments and certifications

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

The Senior Project Manager, CTO Support, owns project management for initiatives run directly out of the CTO's office — strategic technical projects, executive-sponsored initiatives, and cross-company technical priorities that need close coordination and visibility.

You will work closely with the CTO's office to keep fast-moving, high-visibility projects organised, tracked, and moving — acting as the connective tissue between strategic intent and day-to-day execution.

What You Will Be Doing

• Own project plans and execution for initiatives sponsored by the CTO's office

• Coordinate across engineering, product, and delivery teams on CTO-level priorities

• Prepare materials, updates, and briefings for CTO and executive reviews

• Track action items and decisions from executive/technical leadership meetings

• Manage timelines and dependencies for fast-moving, high-visibility projects

• Identify risks early and escalate appropriately to the CTO's office

• Support ad hoc strategic analysis and initiative scoping as directed by the CTO

What You Bring

• Project management experience supporting senior technical leadership is essential

• Strong organisational skills and comfort operating in high-visibility, fast-changing environments

• Excellent written and verbal communication, including executive-level briefing

• Technical fluency sufficient to engage credibly with engineering leadership

• Discretion and judgement handling sensitive, executive-level information

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What We Offer

At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.
As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary

• Equity in Volta, giving you the opportunity to share in the company's long-term success

• Retirement/pension contributions

• Comprehensive health, wellbeing and insurance benefits

• Generous number of vacation days each year

Additional Information

Equal Opportunity

Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility

Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at . We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.

Candidate Privacy Notice

By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment & Candidate Privacy Notice.

Note to Recruitment Agencies

Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.