At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ClickUp is the all-in-one productivity platform that brings tasks, docs, chat, AI, and workflows together so teams can move faster with less friction. We’re hiring a Manager, Technical Account Management to lead a team supporting mid-market to enterprise customers across AMER. This role exists because our customers need a leader who can raise team execution, create clarity across onboarding, adoption, expansion, and renewal motions, and help translate customer complexity into repeatable, scalable outcomes.
The mission of this role is to lead a high-performing Technical Account Management team that helps customers realize fast value, deeper adoption, durable retention, and thoughtful expansion through a disciplined, data-driven, AI-augmented customer engagement motion.
What you’ll own
Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders supporting mid-market to enterprise accounts across AMER.
Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team.
Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support.
Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact.
Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth.
Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly.
Act as a voice of the customer internally by surfacing patterns, risks, feedback, and opportunities that should inform process improvements, product direction, and team playbooks.
Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time.
Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort.
Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base, not just individually managed accounts.
Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions.
Required qualifications
Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
Experience supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter.
Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts.
Strong operational judgment, including comfort using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.
Strong leadership, communication, and cross-functional collaboration skills, with the ability to influence both senior internal stakeholders and customer decision-makers.
Clear ownership mindset, strong prioritization habits, and the ability to operate effectively in a fast-moving environment with shifting priorities.
Ability to turn ambiguity into action by creating structure, reinforcing accountability, and helping teams execute consistently at scale.
Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes.
Willingness to actively contribute expertise toward building scalable AI-driven processes, not just consume existing tools.
Preferred qualifications
Experience with work management, collaboration, CRM, customer success, or workflow platforms where product adoption and change management are central to customer value.
Experience using tools such as Gainsight, Salesforce, or similar systems to manage account health, renewal planning, forecasting, and customer insights.
Experience building or scaling post-sales processes, playbooks, or team operating models in a high-growth environment.
Comfort leading executive business reviews, cross-functional account strategy conversations, and customer recovery plans for at-risk accounts.
Experience building or deploying AI agents, automated playbooks, or intelligent workflow systems that reduce manual effort and improve customer coverage at scale.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Manager, Technical Account Management
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Compensation
Annual OTE Range $140K – $195K
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
Overview
Application
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ClickUp is the all-in-one productivity platform that brings tasks, docs, chat, AI, and workflows together so teams can move faster with less friction. We’re hiring a Manager, Technical Account Management to lead a team supporting mid-market to enterprise customers across AMER. This role exists because our customers need a leader who can raise team execution, create clarity across onboarding, adoption, expansion, and renewal motions, and help translate customer complexity into repeatable, scalable outcomes.
The mission of this role is to lead a high-performing Technical Account Management team that helps customers realize fast value, deeper adoption, durable retention, and thoughtful expansion through a disciplined, data-driven, AI-augmented customer engagement motion.
What you’ll own
Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders supporting mid-market to enterprise accounts across AMER.
Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team.
Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support.
Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact.
Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth.
Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly.
Act as a voice of the customer internally by surfacing patterns, risks, feedback, and opportunities that should inform process improvements, product direction, and team playbooks.
Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time.
Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort.
Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base, not just individually managed accounts.
Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions.
Required qualifications
Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
Experience supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter.
Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts.
Strong operational judgment, including comfort using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.
Strong leadership, communication, and cross-functional collaboration skills, with the ability to influence both senior internal stakeholders and customer decision-makers.
Clear ownership mindset, strong prioritization habits, and the ability to operate effectively in a fast-moving environment with shifting priorities.
Ability to turn ambiguity into action by creating structure, reinforcing accountability, and helping teams execute consistently at scale.
Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes.
Willingness to actively contribute expertise toward building scalable AI-driven processes, not just consume existing tools.
Preferred qualifications
Experience with work management, collaboration, CRM, customer success, or workflow platforms where product adoption and change management are central to customer value.
Experience using tools such as Gainsight, Salesforce, or similar systems to manage account health, renewal planning, forecasting, and customer insights.
Experience building or scaling post-sales processes, playbooks, or team operating models in a high-growth environment.
Comfort leading executive business reviews, cross-functional account strategy conversations, and customer recovery plans for at-risk accounts.
Experience building or deploying AI agents, automated playbooks, or intelligent workflow systems that reduce manual effort and improve customer coverage at scale.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Apply for this Job
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Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales
83 days ago
Enterprise Partnerships Manager - East Coast, North America
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
About the Role:
ClickUp is hiring an Enterprise Partner Manager to help build and scale our North America partner motion, with a primary focus on the East Coast region. This role sits at the center of how we expand through partners: recruiting the right firms, enabling them to sell and deliver ClickUp well, and turning partner relationships into a meaningful source of revenue and customer impact.
This is a strong fit for someone who knows how to build, not just maintain. You’ll work across partner recruitment, joint business planning, enablement, and pipeline creation, while partnering closely with direct sales, solutions, marketing, and other GTM teams. If you’re energized by creating structure, coaching partners to first win and beyond, and shaping how a high-growth SaaS company scales its ecosystem, this role offers real ownership and visible impact.
The Role:
Build a high-performing partner portfolio across North America (East Coast) that helps ClickUp win more customers, expand partner-led revenue, and create repeatable service and go-to-market motions around the platform.
Please note, this role does require travel and in-office work days in one of our three hubs (Chicago, Dallas, or Boston) 3x per week. Client visits or traveling on site to partners will count as an "in office" day.
What You’ll Accomplish:
Recruit and activate new partners that align with ClickUp’s ideal partner profile, including consultancies, agencies, VARs, referral partners, MSPs, and system integrators.
Build and manage a focused book of partners across the United States and Canada, with clear priorities around partner quality, partner engagement, and revenue impact.
Create repeatable service offerings and go-to-market plays that help partners position, implement, and expand ClickUp effectively.
Lead joint business planning with priority partners, translating strategy into pipeline creation, co-selling activity, and measurable growth.
Coach partners on how to run an effective, predictable sales motion with ClickUp—from early qualification through solution positioning and deal progression.
Collaborate closely with Account Executives, Sales Engineers, channel marketing, and other cross-functional teams so partner activity is tightly connected to field execution.
Use data and partner feedback to improve the motion over time, including which partners to prioritize, where to invest enablement, and how to increase conversion and sourced revenue.
Represent ClickUp externally with partners and customers, helping strengthen our presence and credibility in the ecosystem.
Required Qualifications:
7+ years of channel, partnerships, or partner sales experience in enterprise software, ideally within SaaS.
Strong track record recruiting, onboarding, and growing software-focused partners in North America.
Experience building or evolving a partner motion where the value to partners includes both software revenue and their own services opportunity.
Demonstrated success with partner recruitment, joint business planning, and partner-led pipeline generation.
Ability to coach partners on how to position, sell, and expand a technology solution in a disciplined, repeatable way.
Strong cross-functional instincts and evidence of effective partnership with direct sales, solutions, marketing, and customer-facing teams.
Experience building or scaling motions with strategic software partners around workflow, productivity, automation, collaboration, AI, or digital transformation.
Clear, credible communication style with the ability to influence both external partners and internal stakeholders.
Fluent English communication skills.
Willingness to travel as needed for partner meetings, customer engagement, and regional collaboration.
Preferred Qualifications:
Background working in or alongside a high-growth SaaS partner ecosystem.
Experience helping build a partner program or operating model, especially in an environment still refining its motion.
Existing network of North America-based software partners that could translate well to ClickUp’s ecosystem.
Comfort operating in a hybrid go-to-market model with both direct and partner-led revenue motions.
Experience enabling partners to sell services around workflow, productivity, digital transformation, or collaboration software.
Familiarity with using AI or automation tools to improve partner research, planning, enablement, or account management.
What Success Looks Like:
In this role, success looks like building a sharper, more productive partner portfolio—not just adding logos. A strong hire will bring structure to partner selection, help priority partners build repeatable service and sales motions around ClickUp, and turn those efforts into more consistent sourced and influenced revenue. They’ll also strengthen day-to-day collaboration between the partner team and the field, making partners a practical growth lever for the business.
Location & Travel:
This role must be based in the United States, with strong preference for coverage aligned to the East Coast region.
Hub Locations: Chicago, Dallas, Boston
Ability to work closely with North America-based partners, customers, and internal GTM teams is important for success.
Travel is expected as part of building and growing strategic partner relationships.
Why This Role Is Compelling:
This is an opportunity to help shape how ClickUp scales through partners at an important stage of growth. You’ll have direct influence on how we recruit the right firms, define stronger partner plays, and create leverage for the broader sales motion. For the right person, it’s a chance to pair strategic thinking with hands-on execution and build something that matters quickly.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales
83 days ago
Enterprise Partnerships Manager - East Coast, North America
Enterprise Partnerships Manager - East Coast, North America
Location
United States; United States - Boston Office; United States - Chicago Office; United States - Dallas Office
Employment Type
Full time
Location Type
Hybrid
Department
Sales
Compensation
On Target Earnings $250K – $300K
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
Overview
Application
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
About the Role:
ClickUp is hiring an Enterprise Partner Manager to help build and scale our North America partner motion, with a primary focus on the East Coast region. This role sits at the center of how we expand through partners: recruiting the right firms, enabling them to sell and deliver ClickUp well, and turning partner relationships into a meaningful source of revenue and customer impact.
This is a strong fit for someone who knows how to build, not just maintain. You’ll work across partner recruitment, joint business planning, enablement, and pipeline creation, while partnering closely with direct sales, solutions, marketing, and other GTM teams. If you’re energized by creating structure, coaching partners to first win and beyond, and shaping how a high-growth SaaS company scales its ecosystem, this role offers real ownership and visible impact.
The Role:
Build a high-performing partner portfolio across North America (East Coast) that helps ClickUp win more customers, expand partner-led revenue, and create repeatable service and go-to-market motions around the platform.
Please note, this role does require travel and in-office work days in one of our three hubs (Chicago, Dallas, or Boston) 3x per week. Client visits or traveling on site to partners will count as an "in office" day.
What You’ll Accomplish:
Recruit and activate new partners that align with ClickUp’s ideal partner profile, including consultancies, agencies, VARs, referral partners, MSPs, and system integrators.
Build and manage a focused book of partners across the United States and Canada, with clear priorities around partner quality, partner engagement, and revenue impact.
Create repeatable service offerings and go-to-market plays that help partners position, implement, and expand ClickUp effectively.
Lead joint business planning with priority partners, translating strategy into pipeline creation, co-selling activity, and measurable growth.
Coach partners on how to run an effective, predictable sales motion with ClickUp—from early qualification through solution positioning and deal progression.
Collaborate closely with Account Executives, Sales Engineers, channel marketing, and other cross-functional teams so partner activity is tightly connected to field execution.
Use data and partner feedback to improve the motion over time, including which partners to prioritize, where to invest enablement, and how to increase conversion and sourced revenue.
Represent ClickUp externally with partners and customers, helping strengthen our presence and credibility in the ecosystem.
Required Qualifications:
7+ years of channel, partnerships, or partner sales experience in enterprise software, ideally within SaaS.
Strong track record recruiting, onboarding, and growing software-focused partners in North America.
Experience building or evolving a partner motion where the value to partners includes both software revenue and their own services opportunity.
Demonstrated success with partner recruitment, joint business planning, and partner-led pipeline generation.
Ability to coach partners on how to position, sell, and expand a technology solution in a disciplined, repeatable way.
Strong cross-functional instincts and evidence of effective partnership with direct sales, solutions, marketing, and customer-facing teams.
Experience building or scaling motions with strategic software partners around workflow, productivity, automation, collaboration, AI, or digital transformation.
Clear, credible communication style with the ability to influence both external partners and internal stakeholders.
Fluent English communication skills.
Willingness to travel as needed for partner meetings, customer engagement, and regional collaboration.
Preferred Qualifications:
Background working in or alongside a high-growth SaaS partner ecosystem.
Experience helping build a partner program or operating model, especially in an environment still refining its motion.
Existing network of North America-based software partners that could translate well to ClickUp’s ecosystem.
Comfort operating in a hybrid go-to-market model with both direct and partner-led revenue motions.
Experience enabling partners to sell services around workflow, productivity, digital transformation, or collaboration software.
Familiarity with using AI or automation tools to improve partner research, planning, enablement, or account management.
What Success Looks Like:
In this role, success looks like building a sharper, more productive partner portfolio—not just adding logos. A strong hire will bring structure to partner selection, help priority partners build repeatable service and sales motions around ClickUp, and turn those efforts into more consistent sourced and influenced revenue. They’ll also strengthen day-to-day collaboration between the partner team and the field, making partners a practical growth lever for the business.
Location & Travel:
This role must be based in the United States, with strong preference for coverage aligned to the East Coast region.
Hub Locations: Chicago, Dallas, Boston
Ability to work closely with North America-based partners, customers, and internal GTM teams is important for success.
Travel is expected as part of building and growing strategic partner relationships.
Why This Role Is Compelling:
This is an opportunity to help shape how ClickUp scales through partners at an important stage of growth. You’ll have direct influence on how we recruit the right firms, define stronger partner plays, and create leverage for the broader sales motion. For the right person, it’s a chance to pair strategic thinking with hands-on execution and build something that matters quickly.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Job Summary
As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.
This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.
Key Responsibilities
AI-Powered Automation Design & Development
Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
CX Systems Integration & Data Flow
Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.
Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.
AI Capability Expansion
Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.
Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.
Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.
Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.
Reliability & Continuous Improvement
Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.
Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.
Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.
Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.
Cross-Functional Collaboration
Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.
Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.
Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.
Qualifications
Experience
3–5+ years in systems administration, business systems engineering, or customer support platform work.
Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.
Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.
Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.
Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.
Skills & Competencies
Technical
Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).
Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).
AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems.
Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.
Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.
Operational & Mindset
Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away.
Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust.
AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works.
Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support.
Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.
ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem.
Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows.
Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration.
Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions.
Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Technical Account Manager - Strategic Services
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Compensation
OTE $110K – $150K
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
Overview
Application
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
We're looking for a Senior Technical Account Manager (TAM) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. TAMs own the complete post-sales customer lifecycle, from initial implementation and onboarding through ongoing managed services, strategic expansion opportunities, and driving meaningful impact on renewal outcomes across their book of business. This role requires an AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help customers unlock the full potential of intelligent automation.
TAMs lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful.
Technical Account Managers (TAMs) are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:
Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.
Core Responsibilities
TAMs act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
New Customer Onboarding
Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.
Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management.
Account Health Management
Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.
Build and execute adoption plans and account reviews to maintain or improve health.
Identify risks early and build recovery plans in partnership with the account team.
Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.
Workflow Mapping (IER Framework)
Conduct Intake → Execution → Reporting (IER) cycles for key workflows.
Lead discovery sessions to map current-state vs. future-state processes.
Recommend optimizations and create workflow templates to scale across teams.
AI Enablement & Agent Deployment
Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
Partner with customers to define and deliver new AI automations that align with business KPIs.
Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.
Track and report AI usage and credit consumption against plan.
Customer Success & Expansion
Serve as the technical partner to assigned accounts, connecting adoption to business value.
Drive value throughout entire customer lifecycle post-implementation providing continued/managed services as customers grow their use cases within ClickUp.
Generate qualified leads through data-driven insights and AI usage analysis.
Drive cross-functional alignment to position renewals, expansions, and AI upsells.
Cross-Functional Collaboration
Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.
Partner with account teams to maintain alignment between delivery and success.
Core Skills & Competencies
Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.
AI-Native: Skilled with prompt design, agentic workflows, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. Candidates with experience using agentic tools such as Claude, n8n, make.com, or similar tools are preferred.
Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.
Project & Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
Collaboration & Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Technical Account Manager - Strategic Services
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Compensation
OTE $110K – $150K
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
Overview
Application
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
We're looking for a Senior Technical Account Manager (TAM) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. TAMs own the complete post-sales customer lifecycle, from initial implementation and onboarding through ongoing managed services, strategic expansion opportunities, and driving meaningful impact on renewal outcomes across their book of business. This role requires an AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help customers unlock the full potential of intelligent automation.
TAMs lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful.
Technical Account Managers (TAMs) are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:
Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.
Core Responsibilities
TAMs act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
New Customer Onboarding
Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations.
Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management.
Account Health Management
Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.
Build and execute adoption plans and account reviews to maintain or improve health.
Identify risks early and build recovery plans in partnership with the account team.
Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.
Workflow Mapping (IER Framework)
Conduct Intake → Execution → Reporting (IER) cycles for key workflows.
Lead discovery sessions to map current-state vs. future-state processes.
Recommend optimizations and create workflow templates to scale across teams.
AI Enablement & Agent Deployment
Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
Partner with customers to define and deliver new AI automations that align with business KPIs.
Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.
Track and report AI usage and credit consumption against plan.
Customer Success & Expansion
Serve as the technical partner to assigned accounts, connecting adoption to business value.
Drive value throughout entire customer lifecycle post-implementation providing continued/managed services as customers grow their use cases within ClickUp.
Generate qualified leads through data-driven insights and AI usage analysis.
Drive cross-functional alignment to position renewals, expansions, and AI upsells.
Cross-Functional Collaboration
Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.
Partner with account teams to maintain alignment between delivery and success.
Core Skills & Competencies
Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions.
AI-Native: Skilled with prompt design, agentic workflows, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. Candidates with experience using agentic tools such as Claude, n8n, make.com, or similar tools are preferred.
Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp.
Project & Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity.
Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
Collaboration & Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.