Build the Future with Us — EquipmentShare is Hiring a Service Writer

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Service Writer at our onsite facility in Hubbard, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

• Write customer damage work orders, order parts and bill work orders

• Assist the service manager to manage customer damage and internal work orders

• Respond to inbound leads and guide customers through the EquipmentShare rental process

• Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently

• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications

• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

Required Skills/Abilities: 

• You’re a great listener and care about solving your customer’s problems

• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process

• You have strong interpersonal and problem-solving skills

• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Education and Experience:

• 3–4 years of sales experience (equipment sales experience is a plus)

• High School diploma or equivalent

Physical Requirements:

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services.

Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service.

Our platform reaches 55 million Americans across 50+ agencies. Our goal: build technology that touches the lives of 100 million residents by the end of the year.

Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back.

The Role

Kaizen's proposal and capture function is expanding to keep pace with the increasing volume of competitive Federal solicitations! This role addresses this demand head-on: a hire fully dedicated to Federal proposal and capture, responsible for the writing, strategy, and process that win competitive contracts with the U.S. Government. You'll own solicitation responses, white papers, solution briefs, and unsolicited proposals end-to-end, and shape how Kaizen's Federal proposal function scales as the team grows. This is a rare chance to build something from the ground up at a company that has already proven it can win, at a moment when Federal demand for what Kaizen builds keeps climbing.

Location

This is a hybrid role based out of either our New York City HQ or DC office. Candidates must be able to commute to either NYC or DC to work out of our office at least three times a week (Tuesdays - Thursdays).

What You'll Do

• Own the full development and submission of Federal solicitation responses, including RFx responses, white papers, solution briefs, and unsolicited proposals, from first draft through submission.

• Monitor Federal contracting channels beyond SAM.gov to surface new opportunities that fit Kaizen's strengths.

• Partner with product, engineering, and partnerships to translate technical work into narratives that win with Federal contracting officers, work that ultimately gets modern tools into the hands of the agencies serving millions of Americans.

• Build the AI-assisted workflows and templates that let Kaizen's Federal proposal function move faster as the team grows.

• Work alongside David to sharpen capture strategy, spot what a strong-fit opportunity looks like, and prep for competitive deals with the Federal BD team.

• Catch the requirements a solicitation does not explicitly spell out, since missing them is often the difference between a compliant response and a losing one.

• Represent Kaizen at virtual industry days and other Federal BD activities as needed.

What You'll Bring

• At least 8 years of experience writing and winning proposals for Federal government solicitations.

• Experience at a startup or fast-moving tech company, not solely at large, established Federal contracting firms.

• Deep fluency in Federal procurement, including working with contracting officers, developing unsolicited proposals, knowing which procurement channels to monitor beyond SAM.gov, and understanding the terminology and mechanics of different solicitation types.

• A sharp eye for detail. In this role, missing a small requirement can sink an otherwise strong response.

• A self-starter who takes on work without needing to be told what is next, and who asks for feedback rather than waiting for it.

• Real, hands-on experience using AI tools in proposal and capture work, not just familiarity with the concept.

Strong Candidates May Also...

• Have experience at a fast-growing, mission-driven technology company, think Palantir, Anduril, or similar, rather than a large traditional Federal contracting firm.

• Have been part of a small, nimble proposal and capture team before.

• Have owned the full spectrum of both capture strategy and proposal development, not just one half of the process.

Don't Apply If...

• You need a highly structured environment with a clear playbook for every task. This role is still being built, and you will be shaping the process as much as executing it.

• You are not genuinely energized by government work. Federal contracting has a learning curve, and half-hearted interest shows up fast in the writing.

• You would rather wait for direction than figure out the next right move yourself.

• You are comfortable letting small details slide. In Federal solicitations, the fine print is often the whole ballgame.

If you want to help decide how the Federal government experiences modern software, and you are willing to do the unglamorous work of winning the right to build it, this is worth a conversation.

What Kaizen Offers

Health & Insurance

• 100% coverage across the board: medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam — all fully covered for employees, with 100% coverage for dependents.

• $100,000 in fully paid life insurance. FSA and Dependent Care FSA.

• One Medical membership, on us — same-day primary care, 24/7 virtual visits, and offices all over the city.

• Fertility and family-building support through Carrot.

• 401(k) through Guideline, with a 2% company match.

Family & Time Off

• 16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.

• Unlimited PTO, with a two-week minimum (we mean it when we say take time off!)

• Closed for all federal holidays.

• Company-wide winter break the week of Christmas.

• Company offsites throughout the year.

Office & Remote Setup

• Up to $750 one-time home office or desk setup stipend for NYC-based employees. $500 for remote employees.

• $50/month commuter benefit (company contribution).

• Expensed lunch while in the office.

• Company-provided laptop of your choice.

Wellness

• Fully covered gym membership at Grindhouse — right across the street from our office at 47 W 17th St (and in Williamsburg). A $225/month value, on us. For remote employees, $100/month dedicated to gym or physical fitness reimbursement.

Stipends

• $100/month utility stipend.

• $500/year professional development.

• $250/year recreation.

• $300/quarter pet care stipend.

About the Team: 

The Brand & Communications team drives all aspects of brand identity, media relations, digital media, and content strategy, focusing on both external impact and internal alignment. Our mission is to position the company as a trusted industry leader and household name, shaping the narrative around our bold vision and groundbreaking milestones. By crafting compelling stories and innovative campaigns, we energize and inspire stakeholders, fueling momentum that drives Relativity’s mission forward. 

About the Role:

This role owns the post-production for Relativity Space and will assist on the production side as well. You’ll be editing the videos that tell the story of Terran R and shape external and internal perception of the company. As a member of the Communications & Brand team, you’ll work with the Manager of Media Production to turn footage into high-quality and compelling videos. The ideal candidate is a highly adaptable editor that will help tell the story of Terran R. This role is geared towards someone who has experience across commercial, branded, documentary, social, and narrative focused content.  

• Edit world-class video content from rough cut to final delivery incorporating color correction, sound design, and motion graphics in the final exports
• Manage large-scale media asset ingestion, organization, cataloging, and archiving with a focus on efficiency and scalability
• Provide editorial guidance in pre-shoot meetings, on-site, and in post-production that aligns with the goals of the team
• Translate creative briefs, brand strategies, and business needs into high-impact, creative videos
• Work in a highly collaborative, multidisciplinary environment and build relationships and trust with stakeholders, peers and working groups
• Assist our production team with operating cameras as needed during shoots

About You:

• Bachelor's degree in Film or Media Production, or a related field
• 7+ years of experience as an editor within a collaborative environment with a portfolio demonstrating a wide range of projects and different editing styles
• Pro-level fluency in Adobe Creative Suite, specifically Premiere and After Effects
• Strong attention to detail and project organization with an ability to deliver quality work on-time in a fast-paced environment
• Ability to juggle multiple editing projects and deadlines in parallel
• Availability to make frequent trips to our locations in Stennis, MS and Cape Canaveral, FL and work on a flexible schedule including occasional evenings and weekends

Nice to haves but not required:  

• Experience in aerospace, advanced manufacturing, technology, or other engineering-led industries
• Strong understanding of brand campaigns, art direction and social/digital media ecosystems
• Experience with animation software including Cinema4D and Blender