Software Engineer, Product & Platform
Location
NYC
Employment Type
Full time
Location Type
On-site
Department
Engineering
Compensation
NYC
$125K – $300K • Offers Equity
Overview
Application
About Adaptive
Adaptive Security is building the next-generation security platform for the AI age.
Attackers can now use AI to generate deepfakes and orchestrate highly personalized attacks at massive scale against anyone in an organization. We help companies prepare for that reality by simulating modern attacks, educating employees, detecting malicious emails, preventing risky behavior, and giving security teams the visibility they need to keep their organizations safe.
We are early, moving quickly, and already emerging as a leader in one of the fastest-growing areas of security. We have raised over $146M to solve a problem that is getting more serious every month. Most recently, we announced our $81M Series B led by Bain Capital Ventures, with participation from NVIDIA’s NVentures, Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. They previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Software Engineer, Product & Platform
We’re looking for an experienced full-stack engineer who is eager to build core product and platform systems across Adaptive. As we scale to 1,200+ customers and millions of employees on our platform, there is no shortage of meaningful problems to solve. You might own a customer-facing workflow end-to-end, design a new simulation capability, scale product infrastructure, improve our detection systems, or help launch a new greenfield product into market.
Our engineers build with a taste for simplicity, extensibility, and maintainability. We keep our systems and codebase approachable so engineers can stay close to the full product, move quickly, and contribute without any domain boundaries. You’ll help us refine problem statements, define solutions, ship the first version, learn from customers, and raise the bar for the team around you.
This is a role for engineers who want the autonomy and ownership that come from being close to the product, close to customers, and close to the technical decisions that shape the company’s future.
What You’ll Do
Build end-to-end systems. You’ll work with a top-tier engineering team and close cross-functional partners to ship products that prevent AI-powered social engineering. You’ll work across backend services, detection pipelines, product infrastructure, and delightful user experiences.
Drive execution and product strategy. You’ll take ambiguous customer problems, evaluate tradeoffs, and collaborate in-person with product, design, and engineering on the right path forward.
Ship high-quality production software. You’ll work on a fast-paced team alongside a group of DX-obsessed engineers who optimize for no-maintenance products. You’ll build for speed without creating chaos: simple designs, thoughtful abstractions, reliable systems, and products that are easy to operate.
Help the team get better. You’ll share context, review thoughtfully, mentor where you have depth, and keep learning from engineers with different strengths.
What You’ll Bring
You have built and operated production software. You have 3+ years of hands-on experience shipping products that real users depend on.
You are hungry for more ownership and autonomy. Our engineers thrive when they are trusted to make decisions and own their outcomes.
You care about craft and balance it with pragmatism. You know when to prototype, when to harden, and when to simplify.
You communicate clearly and empathetically. You can explain nuanced ideas and tradeoffs at the right level of abstraction for different audiences.
You’ll stand out if
You have built enterprise SaaS products in either security, AI, or data-intensive environments.
You have led teams, founded a company, or worked in a high-growth startup environment.
You have existing expertise with our stack: Java, Spring Boot, TypeScript, React, PostgreSQL, and AWS.
Compensation & Benefits:
Competitive cash compensation and meaningful stock.
Several medical plans to choose from, most covered at 100% by Adaptive.
401k through Vestwell.
Unlimited PTO, including winter break from Dec 24 - Jan 1.
A fantastic office atmosphere including coffee, espresso, lounge, snacks, whiteboards, and tons of conference space.
Rotating choice of 4 free lunch options from local restaurants every day.
Expense dinner if you’re in the office past 7pm. Expense Uber if you happen to stay past 9pm.
Environment
This role is located in New York City, and requires the candidate to work from our office in New York City five days a week.
If you are eager to apply your skills in a dynamic, collaborative environment, and are passionate about building systems that are both powerful and accessible, we would love to hear from you.
Apply for this Job
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Senior Customer Success Manager
Location
NYC
Employment Type
Full time
Location Type
On-site
Department
Customer Success
Compensation
$135K – $150K • Offers Equity • Offers Commission
Overview
Application
About Adaptive
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA’s first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
The Role
We are rapidly growing our Customer Success team. This is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the “face of the product”, you will ensure customers see immediate and lasting value from our platform. You’ll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.
Responsibilities
Own all aspects of customer implementation, onboarding, and support.
Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.
Qualifications
4+ years of experience in a Customer Success, Implementation, Client Support, or similar role at a SaaS company.
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills and a customer-first mindset.
Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
Experience working with cross-functional teams to identify solutions to technical problems and quickly remediate for clients.
A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers.
What We Offer
The opportunity to define and standardize the customer experience from day one, ensuring your work directly shapes how we scale.
A supportive, inclusive environment where every team member’s contribution is valued.
A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
The chance to work on challenging products that will impact millions of people.
Compensation & Benefits
Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.
Catered lunch in the NYC office, Monday - Friday.
Environment
This role is located in New York City, requiring the candidate to work onsite five days a week.
You’ll be part of a highly collaborative team that values real-time communication and hands-on problem solving.
Ready to Apply?
If you are eager to apply your skills in a dynamic, collaborative environment, and are passionate about building robust onboarding and support systems, we would love to hear from you. Join us in defining how our company scales, and become a cornerstone of our customers’ success.
Apply for this Job
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Listed by Adaptive Security for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales
596 days ago
Business Development Representative
Adaptive Security · NYC, LA, SF, NYC, LA , United States
Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA’s first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
Role:
Sales is one of the best ways to learn about a business and see how everything fits together.
Do you want to learn from the best leaders building billion dollar businesses? Do you want to move up fast in tech startup sales? Are you fiercely driven with a passion to win?
If yes, then we have an incredible role for you. As a BDR, you will work closely with the founding team and sales leadership to engage potential customers.
Responsibilities:
Lead Generation: Dive into the market, identify and engage with potential clients to spark interest in our groundbreaking products.
Outreach Mastery: Use your communication prowess to craft compelling emails and conduct high-energy calls that convert prospects into genuine leads.
Collaboration: Work directly with our founding team of successful entrepreneurs, gaining invaluable insights and feedback that only industry veterans can provide.
Innovate and Iterate: Bring your creative ideas to the table, test new strategies, and help refine our sales process to optimize results.
Learn and Grow: With a steep learning curve, expect to master the ins and outs of tech sales at warp speed.
Qualifications:
Bachelor’s degree or equivalent experience
Boundless Energy: A vibrant and enthusiastic approach to sales, ready to reach and exceed ambitious goals.
Competitive: A strong drive to win and achieve, taking steps forward every day.
Swift Adaptability: Comfort with fast-paced environments and changing landscapes typical of high-growth startups.
Communication Skills: Exceptional verbal and written communication skills, with the ability to persuade and inspire.
Team Player: Eagerness to work in a collaborative environment, learning from and contributing to the team’s success.
What We Offer:
Incredible career progression while also learning how to build a tech startup
A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
A supportive, inclusive environment where every team member's contribution is valued.
Compensation & Benefits:
Competitive compensation and a fantastic office atmosphere.
401k through Vestwell.
Premium healthcare and wellness benefits.
Listed by Adaptive Security for a position based in the United States. Employers on this board attest they are hiring domestically.
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