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Renewal Manager (ET)
Angle Health · San Francisco, California, United States
Pay
$60k–90k
Setting
Remote
Changing Healthcare For Good
At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.
We are seeking a proactive, relationship-driven Renewal Manager to own the end-to-end renewal experience for an assigned book of business. This role serves as the primary point of contact for brokers throughout the renewal lifecycle, partnering with internal teams to develop renewal strategies, drive retention, and deliver an exceptional customer experience.
The Renewal Manager is responsible for managing broker relationships, developing renewal strategies, coordinating cross-functional activities, and ensuring renewals are completed accurately and on time. This role balances customer advocacy with business objectives while continuously seeking opportunities to improve the renewal experience.
CORE RESPONSIBILITIES
CUSTOMER RELATIONSHIP MANAGEMENT
- Own the end-to-end renewal process for an assigned book of business, serving as the primary point of contact for brokers throughout the renewal lifecycle.
- Build and maintain trusted relationships with brokers through proactive communication, responsiveness, and strategic partnership.
- Conduct renewal strategy discussions with brokers, providing guidance on pricing, plan design changes, network updates, and available renewal options.
- Deliver an exceptional customer experience while balancing retention goals and company objectives.
RENEWAL STRATEGY & RETENTION
- Review renewal offers and analyze competitive market information to develop effective renewal strategies.
- Partner with Underwriting to identify opportunities for rate relief and retention while maintaining sound underwriting practices.
- Proactively identify renewal risks and develop action plans to improve retention outcomes.
- Negotiate renewal solutions internally to support customer retention and long-term partnerships.
- Ensure renewal deliverables are completed accurately and within established timelines.
CROSS-FUNCTIONAL LEADERSHIP
- Collaborate with Underwriting, Account Management, Implementation, Billing, Eligibility, Product, Engineering, and other internal teams to deliver a seamless renewal experience.
- Coordinate internal resources to resolve customer issues and remove operational roadblocks.
- Partner with the Renewal Operations Coordinator to ensure documentation, administrative tasks, and operational workflows are completed efficiently.
- Escalate complex issues when appropriate while maintaining ownership of the customer experience.
OPERATIONAL EXCELLENCE
- Maintain accurate renewal records within HubSpot, Zendesk, and internal systems.
- Manage multiple renewal timelines simultaneously while ensuring all deadlines are met.
- Identify opportunities to improve processes and enhance operational efficiency.
- Participate in special projects and departmental initiatives that support the continued growth and scalability of the Renewal Team.
REQUIRED
- Bachelor's degree in Business, Communications, Healthcare Administration, or a related field, or equivalent professional experience.
- 5+ years of experience in employee benefits, health insurance, account management, customer success, renewals, underwriting support, or a related field.
- Strong understanding of employer-sponsored health insurance and the renewal lifecycle.
- Excellent verbal and written communication skills.
- Exceptional organizational and project management skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with the ability to build strong professional relationships.
PREFERRED
- Experience working directly with brokers, consultants, or employer groups.
- Knowledge of level-funded and fully insured health plans.
- Familiarity with underwriting principles and renewal pricing strategies.
- Experience using HubSpot CRM and Zendesk.
- Advanced proficiency with Microsoft Excel or Google Sheets.
- Experience working in a high-growth startup or fast-paced healthcare environment.
BECAUSE WE VALUE YOU
- Competitive compensation and stock options
- 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
- Supplemental Life, AD&D, and Short-Term Disability coverage options
- Discretionary time off
- Relocation assistance
- Paid parental leave and flexible return-to-work policy
- Work-from-home stipend for remote employees
- Company-provided meals for in-office employees
- 401(k)
- Opportunity for rapid career progression
- Other benefits coming soon!
About Us
Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.
Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
⚠️ A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Angle Health using lookalike email addresses (like @anglehealthcareers.com). Please note that all legitimate emails from our team come from @anglehealth.com http://anglehealth.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Listed by Angle Health for a position based in the United States. Employers on this board attest they are hiring domestically.
Benefits Consultant (GA)
Angle Health · Atlanta, Georgia, United States
Pay
$150k–300k
Setting
On-site
Changing Healthcare For Good
At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.
Current healthcare solutions for employers are limited, low-tech, and difficult to administer. Angle Health's products are built for the modern employer, saving them time, helping to keep their employees healthy, and enabling everyone to spend more time doing the things that matter—creating value and building the company—and less time trying to figure out health insurance.
Our Sales Team is responsible for bringing Angle Health Plans to every business, employee, and person in the country. As a Consultant for Angle Health, you will develop and build relationships with potential customers and clients through a variety of channels. As the first line of communication with prospects, you have a strong understanding of the sales process or a strong desire to learn and exceed in sales. You are a quick learner with strong communication skills, someone who easily picks up and loves to share new technology, and you thrive off meeting and learning about others. Every connection is an opportunity for you to drive revenue growth, and customer acquisition, and directly impact the success of our company.
The ideal candidates for this role will be eager, ambitious, competitive, and driven to start a rewarding career. Sales experience is not a requirement if you are a highly motivated individual with a desire to learn and succeed. This position will require around 50% travel to meet with customers and potential customers within your assigned market.
We expect this person to be based in Georgia, with a preference for Atlanta, Athens or Augusta.
Core Responsibilities
- Proactively engage with potential customers within your market to increase top-of-funnel candidates
- Develop and maintain deep knowledge about Angle Health's products and platform, those of our competitors, and the healthcare and health insurance industry
- Communicate Angle’s offerings clearly and compelling through language and live demos, and identify how our solutions meet prospective customers’ needs
- Maintain positive and constant communication with clients to ensure client satisfaction
- Must be willing to travel to meet with clients, however, some office time is required to meet successful goals
- Coordinate and actively shepherd groups through the sales cycle, including proposals, underwriting, contract negotiations, and finalized policies
- Work with your manager for ongoing training opportunities
- Assist in coordinating events or attending events within the insurance space to broaden top-of-funnel opportunities and Angle Health’s market exposure
- Engage with the insurance community to increase customer referrals and testimonials, and decrease customer churn rates
- Collaborate with our internal teams to successfully drive sales and close new business
- Continuously improve upon and exceed sales quotas
What We Value
- Licensed Accident/Health Producer in good standing with home state within 90 days of hire
- Highly organized, motivated, outcome-oriented, and target-driven
- Strong interpersonal and communication skills
- Ability to clearly and concisely articulate key value propositions and quickly build trust
- Entrepreneurial, self-directed, and excited to build something from scratch
- Ability to work autonomously
- Driven to exceed expectations
- A passion for bringing best-in-class products to solve problems for and satisfy customers
Bonus Points
- 1-2 years of experience in insurance, payroll, or a related field of sales
- Knowledge and experience with sales operations tools including LinkedIn Sales Navigator, CRM Tools, and basic automation tools
- Bachelor's Degree
The pay range for this job opportunity is $150,000 to $300,000 OTE + benefits, which is the amount Angle Health anticipates paying for this position at the time of this job posting. The actual base salary offered may differ and will depend on various factors such as geographic location, skills, qualifications, and experience.
Because We Value You:
• Competitive compensation
• 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
• Supplemental Life, AD&D and Short-Term Disability coverage options
• Discretionary time off
• Opportunity for rapid career progression
• 3 months of paid parental leave and flexible return to work policy (after 12 months of employment)
• Work-from-home stipend for remote employees
• 401(k) account
• Other benefits are coming soon!
About Us
Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.
Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
⚠️ A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Angle Health using lookalike email addresses (like @anglehealthcareers.com). Please note that all legitimate emails from our team come from @anglehealth.com http://anglehealth.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Listed by Angle Health for a position based in the United States. Employers on this board attest they are hiring domestically.
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