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CX Operations & AI Enablement Specialist Archive Resale · United States $75k–100k 29 days ago Remote Sales

Customer Growth, Director Archive Resale · United States $150k–170k 85 days ago Remote Marketing

Head of Product Archive Resale · United States $250k–300k 442 days ago Remote Product Management

Marketing

85 days ago

Customer Growth, Director

Archive Resale · United States

Pay

$150k–170k

Setting

Remote

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Customer Growth, Director Location Remote - United States; New York Employment Type Full time Location Type Remote Department Growth Compensation $150K – $170K • Offers Equity • Offers Commission Overview Application At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North Face, New Balance, Dr. Martens, Peloton, and 50+ others. Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence. The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028. We’re building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop. If you’re excited to change consumer behavior for the better, we’d love to meet you. About the role… You'll own the GMV outcome for a portfolio of Archive's largest brand partners, and the VP+ relationships that drive it. This is a high-judgment, relationship-first role for someone who's run real commercial negotiations, navigated hard executive conversations, and made the call on what matters without waiting for a playbook. If you've owned revenue outcomes at the enterprise level, get energized by high-stakes relationships where the calls actually matter, and want to shape how a category-defining company grows its biggest accounts, this is for you. Responsibilities Executive relationship ownership Build and maintain relationships with senior brand stakeholders (Director through VP+), including QBRs, executive dinners, on-sites, and conference presence Read political dynamics, anticipate org shifts, and position Archive strategically inside each brand Identify and cultivate expansion champions across teams within the org Navigate difficult conversations; missed targets, scope disputes, and escalations Commercial strategy Own renewal strategy, timing, and negotiation across your portfolio Lead expansion conversations across program types, supply sources, and solutions (e.g., peer-to-peer, new categories) Build the strategic growth thesis for each brand and sell it to brand leadership Develop business cases for strategic bets and pitch upsells Partner with Sales and Commercial leadership on contract motions and pricing Strategic prioritization Identify the 2–3 big bets per account per quarter and make the case for what to deprioritize Pattern-match across seasonality, brand initiatives, and macro trends to surface what actually matters Serve as the judgment layer on performance: what to escalate, what to let ride, and when to push Internal quarterbacking Pull in Implementation, Product, Ops, CX, and Marketing when an account needs them Escalate platform limitations internally with clear context and urgency Be the single point of accountability, in the wins and the escalations Methodology and team leverage Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks Advise team members on complex or advanced cases Codify best practices and shape how the team approaches brand growth Requirements 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands Experience owning commercial negotiations; renewals, expansions, contract motions Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations Comfort making judgment calls and setting priorities without a playbook Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams Exceptional communicator, able to adapt the narrative for executive audiences. Bonus requirements Experience in e-commerce, retail, or the resale/recommerce industry Background in a high-growth B2B SaaS or marketplace environment Experience building team methodology; playbooks, escalation frameworks, or account planning processes The expected annual base salary range for this position is $150,000- 170,000, USD, and is eligible for variable compensation. Compensation varies based on a variety of factors which include (but aren’t limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company's #2 Most Innovative Company in Retail in 2024. We're a small team with low egos and high agency, working on a problem that actually matters- and having a lot of fun doing it. This is a remote role open across the continental US. We have offices in New York and the SF Bay Area, with hybrid options for those nearby. We consider applicants of all backgrounds. If you are excited about what we're building but don't meet some of the criteria above, please don't let that discourage you from applying. Please note that we are unable to accept applications from candidates outside of the US at this time. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Archive Resale for a position based in the United States. Employers on this board attest they are hiring domestically.

Product Management

442 days ago

Head of Product

Archive Resale · United States

Pay

$250k–300k

Setting

Remote

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Head of Product Location Remote - United States; United States Employment Type Full time Location Type Remote Department Product Compensation $250K – $300K • Offers Equity Overview Application At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North Face, New Balance, Dr. Martens, Peloton, and 50+ others. Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence. The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028. We’re building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop. If you’re excited to change consumer behavior for the better, we’d love to meet you. About the role… Archive is hiring a Head of Product to bring clarity, focus, and strong decision-making to what we build and how we build it. You'll own product strategy across our full retail stack and be the single owner of the hard prioritization calls, translating company strategy into a roadmap the whole company believes in. This is a high-judgment, builder's role for someone who's set product direction, owned business outcomes, and made the call on what matters without waiting for a playbook. If you get energized by reshaping a category-defining product with AI, have a real feel for what drives the business, and want to operate as a true partner to engineering to turn priorities into predictable delivery, this is for you. Responsibilities Product strategy and roadmap Own product strategy and translate Archive's company strategy and growth plan into a clear, multi-quarter roadmap and prioritization across the platform Drive scalable product development across the full Archive stack: consumer shopping, peer-to-peer marketplace, trade-in and managed-resale supply, retail point-of-sale, brand and admin tooling, warehouse + 3PL visibility, customer support, and data and analytics Define standard vs. custom boundaries so enterprise demands don't quietly capture the roadmap Owning the trade-offs Be the single owner of product prioritization, so strategy stays crisp and the founders are no longer making day-to-day product calls Prioritize toward business outcomes, based on what will have the most impact on GMV, supply, demand and brand margin, not just customer satisfaction Make hard calls with clarity and build durable decision-making mechanisms as we scale AI-first product Actively explore how AI and agentic capabilities change what we build, and how Question traditional product definitions, and rebuild where it creates real leverage Cross-functional execution Partner with Engineering as a true pair to keep strategy, sequencing, and execution tight Lead cross-functional planning with Engineering, Design, Implementation, and Internal Ops so launches land Build a product cadence that turns customer and business needs into shipped outcomes, with clear measurement and accountability Strengthen product communication across the company: what we're building, why it matters, and what's changing Team and leadership Hire, develop, and lead a high-performing product team, and partner closely with Design Raise the bar on product quality and autonomy, and codify how the team works Requirements A strong track record as a Head of Product or equivalent who has owned product strategy and built and led a team Sharp commercial acumen: an intuitive feel for what drives GMV, supply, and demand, and a habit of scoping and prioritizing toward business outcomes Background in a high-growth B2B SaaS or marketplace environment Experience building product operating systems: roadmap frameworks, prioritization models, or planning processes that improve speed and clarity AI-native product thinking: conviction around AI, hands-on in understanding how to build it into a product ecosystem, and willing to rethink product from scratch rather than port over an old-world playbook Strong product judgment and prioritization instincts; you can say "no / not yet" and keep trust high Experience building configurable, enterprise-facing platforms with real technical depth and complexity Strong cross-functional leadership; you partner deeply with Engineering, Design, Implementation, and GTM An exceptional communicator, able to adapt the narrative for executive audiences The expected annual base salary range for this position is 250,000- 300,000 USD. Compensation varies based on a variety of factors which include (but aren't limited to) such as role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, this role is eligible for equity, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Archive is a Series B company backed by Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures, and was named Fast Company's #2 Most Innovative Company in Retail in 2024. We're a small team with low egos and high agency, working on a problem that actually matters- and having a lot of fun doing it. This is a remote role open across the continental US. We have offices in New York and the SF Bay Area, with hybrid options for those nearby. We consider applicants of all backgrounds. If you are excited about what we're building but don't meet some of the criteria above, please don't let that discourage you from applying. Please note that we are unable to accept applications from candidates outside of the US at this time. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Archive Resale for a position based in the United States. Employers on this board attest they are hiring domestically.

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