We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation experiences used by Compliance Operations to execute Coinbase's financial crime programs, including AML Transaction Monitoring, KYC, Enhanced Due Diligence, and Sanctions/Screening. You'll own the automation-first roadmap that enables investigators to triage alerts, assess risk, and document decisions faster and more accurately, so humans focus on high-judgment work while the platform handles repeatable tasks at scale.

What you'll do:

• Own the Compliance Agent Experience product area end-to-end, from vision and strategy through execution, covering AML/TMS, KYC, EDD, and Sanctions/Screening investigation surfaces.
• Drive a multi-year roadmap for AI-assisted, human-in-the-loop investigation workflows that measurably reduce cycle time, improve decision quality, and increase automation adoption.
• Lead build-vs-buy and vendor strategy for investigation enablement (OSINT, case enrichment, LLM tooling), including evaluations and RFPs in partnership with Compliance, Legal, Security, and Procurement.
• Partner with Engineering, Data Science/ML, Compliance Program owners, and CX Operations to deliver integrated tooling that reduces context-switching and improves end-to-end investigation throughput.
• Establish success metrics and instrumentation for Compliance tooling (investigation cycle time, AHT, escalation rates, QA outcomes, false positive reduction, automation adoption) and report progress to executive stakeholders through regular business reviews.
• Shape security, privacy, and auditability requirements, including access controls, data retention, audit trails, and model governance, ensuring regulatory readiness without compromising investigator usability.

Required Skills and Experience:

• 10+ years of product management experience, including 5+ years leading and developing PM teams, with a track record of shipping internal tooling or operational platforms at global scale.
• Demonstrated experience building AI/ML-powered automation or workflow products (e.g., LLM-based assistants, human-in-the-loop decisioning, intelligent case routing) in compliance, fintech, or similarly regulated domains.
• Deep familiarity with AML, transaction monitoring, investigations, sanctions screening, or KYC/EDD operations, including auditability and regulator-facing requirements.
• Proven ability to define measurable outcomes (throughput, quality, automation rates), instrument product surfaces, and use data to drive roadmap prioritization across a multi-team portfolio.
• Track record of leading cross-functional programs spanning engineering, compliance, data science, and operations with 5+ teams, and communicating strategy and tradeoffs to VP+ audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As a Global Intelligence Analyst on the Global Intelligence team, you'll help protect Coinbase, its customers, and the broader crypto ecosystem from illicit activity by interfacing with law enforcement, investigating wrongdoing, and ensuring the highest standard of compliance. This team specializes in blockchain analysis, criminal subpoena responses, and proactive investigations targeting fraud, money laundering, ransomware, darknet markets, account takeovers, and investment scams. You'll evaluate and fulfill legal information requests, conduct on-chain investigations, and serve as the team's primary point of contact for law enforcement requests from Brazil as Coinbase continues to expand in the region.

What you'll do:

• Serve as a point of contact for law enforcement inquiries, including as the DRI for law enforcement requests from Brazil, providing technical assistance and records in alignment with legal and compliance guidelines.
• Evaluate, process, and fulfill legal information requests (e.g., subpoenas) in a timely manner, determining any risks or sensitivities associated with each request.
• Conduct blockchain analysis using investigative tools such as Chainalysis, TRM Labs, and Elliptic to trace illicit fund flows and identify criminal typologies.
• Pursue investigations into criminal activity with oversight from senior investigators, building cases from limited initial indicators and escalating urgent or sensitive matters to management.
• Remain up to date on relevant laws, policies, and evolving financial crime typologies across the cryptocurrency ecosystem.

Required Skills and Experience:

• 1+ years of experience interacting with law enforcement agencies at a federal/national or local level, at a crypto/fintech company, bank, or investigations firm.
• Proven investigative ability, including experience detecting patterns of illicit activity, building cases from limited initial indicators, and documenting findings for law enforcement or internal stakeholders.
• Experience with blockchain analysis and navigation, ideally using tools such as TRM Labs, Chainalysis, or Elliptic, with familiarity with on-chain financial crime typologies.
• Portuguese language proficiency with experience or readiness to serve as the primary point of contact for law enforcement requests from Brazil and Latin America.
• Demonstrated ability to evaluate and respond to legal information requests with sound judgment and to document investigative findings in clear, accurate written reports.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77638

#LI-Remote

As the Director of Premium & Wealth, you'll lead, scale, and deliver white-glove service for Coinbase's highest-value customers, including high-net-worth individuals, VIPs, and prosumers. You'll own the end-to-end Premium & Wealth operation globally, driving customer satisfaction, retention, and loyalty while building a high-performing organization of concierges, specialists, and supervisors. This role serves as the Head of our Charlotte, NC Center of Excellence and reports directly into CX leadership.

What you'll do:

• Own the strategic vision and execution for Premium & Wealth, maximizing CSAT, retention, and revenue across Coinbase's highest-value user segments
• Lead 24/7 global operations including SLAs, backlog management, DSAT recovery, and regulatory guardrails for high-stakes cases involving funds at risk, large AUC, and complex trading disputes
• Partner cross-functionally with CX Strategic Programs, CX Intelligence, Sales, Compliance, Legal, and Risk to resolve executive escalations, accelerate product adoption, and drive VIP engagement
• Drive operational compliance across trading workflows, client suitability, execution quality, and complaint resolution in close partnership with Trading leadership and Compliance
• Build, mentor, and develop a high-performing global organization of Concierges, Premium Inbound Specialists, and Supervisors, fostering a culture of collaboration, innovation, and accountability

Required Skills and Experience:

• 10+ years of progressive experience in wealth management, RIAs, private banking, or premium fintech client operations, with at least 5 years in senior organizational leadership managing managers and senior ICs across multiple geographies
• Prior or current FINRA licensing (e.g., Series 7/24/63/65/66) or equivalent international registrations, or demonstrated direct leadership of licensed teams in a broker-dealer or wealth management environment
• Proven track record of using operational metrics (CSAT, SLAs, retention, revenue) to drive business decisions and deliver sustained team performance in a 24/7 environment
• Demonstrated familiarity with regulated trading workflows (equities, options, margin, best-execution, complaints, surveillance) and how they manifest in CX interactions and escalation paths
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77118

#LI-Onsite

As a Derivative Sales Analyst on the Institutional team, you'll own and grow relationships with Coinbase's top prosumer derivatives traders, driving volume across futures, options, and perpetuals. You'll source new high-value traders from competitor venues, re-engage dormant accounts, and bring structured market and client insights back to Product, Risk, and Marketing to shape Coinbase's advanced trading offerings.

What you'll do:

• Own and grow relationships with top prosumer derivatives traders on Coinbase, driving increased trading volume, deepening engagement, and expanding adoption of advanced trading products.
• Source and convert new high-value derivatives traders from competitor venues through targeted outbound, differentiated positioning of Coinbase's liquidity, fees, and UX, and full-funnel sales management.
• Monitor derivatives market structure, client flows, and competitor offerings to identify upsell opportunities, inform pricing and product feedback, and deliver structured insights to Product, Risk, and Marketing.
• Maintain an accurate pipeline and forecast for your book, reporting on key KPIs (volume, active traders, winbacks, competitor migration) and documenting client interactions through CRM tooling.
• Reactivate previously dormant top traders using data-driven account reviews, tailored outreach, and bespoke incentives to restore sustained volume.

Required Skills and Experience:

• 2+ years of sales or business development experience in financial services, trading, or crypto, with a track record of hitting or exceeding revenue and volume targets.
• Strong understanding of derivatives products (futures, options, perps, margin) in traditional finance or crypto markets, including how active traders use them in practice.
• Data-driven operating style with experience using dashboards, CRMs, and basic analytics to segment books, identify opportunities, and prioritize outreach.
• Background in business, finance, economics, or a related quantitative field, or equivalent practical experience working directly with trading clients.
• Series 3 License required, or ability to obtain within 90 days of hire.
• Pre-existing book of high-value prosumer or retail derivatives clients preferred.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID: P77034

Team/Role Overview

The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. We design, govern, and continuously improve compliance operations through AI-first principles, ensuring regulatory soundness, protecting Coinbase, and delivering a better experience for our customers.

We partner deeply with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal to translate regulatory obligations and operational opportunities into scalable, durable programs across all compliance workstreams, products, and jurisdictions — including Suspicious Activity Monitoring (SAM), Enhanced Due Diligence (EDD), Screening, and Complaints.

As a GFCO Program Manager (L6), you will serve as a senior, independent program owner within GFCO Programs — owning one or more complex compliance program verticals end-to-end. You will operate with a high degree of autonomy, drive alignment with Director+ stakeholders, and lead programs that span 5+ cross-functional teams, including external parties. You will act as a thought partner to GFCO leadership and be the connective tissue between Compliance Technology, EAA, Operations, WFM, and Central Compliance.

What You'll Be Doing

• Own end-to-end program strategy, planning, and execution for one or more complex GFCO compliance program areas (e.g., SAM/CAR automation, EDD volume reduction, Complaints, Operations, New Jurisdictions & Launches)
• Develop and drive program charters, roadmaps, and governance frameworks for long-tail, multi-constraint programs, including those with external regulatory commitments
• Lead cross-functional delivery across 5+ XFN teams (Compliance Tech, EAA, Ops, WFM, Legal, Analytics) and drive alignment at the Director+ level
• Translate regulatory obligations, operational gaps, and model performance signals into actionable, prioritized program strategies using an Eliminate → Optimize → Automate framework
• Own launch readiness for new products, jurisdictions, and entity expansions, ensuring AML obligation mapping, tooling updates, procedural guidance, volume sizing, and training content are completed before go-live
• Proactively identify and resolve program risks, manage competing priorities with transparent trade-off recommendations to GFCO leadership, and ensure no surprises at regulatory examinations
• Drive WFM-vetted cost savings projections across automation and operational efficiency initiatives, and maintain accountability for reporting only confirmed actuals
• Own intake discipline for your program area — ensuring all automation requests, tooling changes, and resource asks enter through formal intake channels with documented requirements and testing plans
• Author and maintain high-quality strategy and decision documents (P/PSs, RAPIDs, charters) that inform Director/VP-level decision-making
• Manage the feedback loop between automation outputs, QC findings, alert productivity data, and investigator feedback, driving continuous improvement in both the automation model and upstream alerting systems
• Lead Code Yellow-equivalent responses within GFCO (e.g., major lookback events, regulatory deadline responses, Sev2 volume surges)

What We Look For

• 8+ years of program or project management experience, with 3+ years in financial crimes compliance, AML, BSA/AML operations, or a related regulatory domain
• Demonstrated ability to independently drive large-scale, multi-stakeholder programs in a regulated environment with minimal guidance
• Deep understanding of AML/CFT program operations, including SAM/TMS, EDD, Screening, and SAR filing workflows, and the technology landscape that supports them (e.g., TMS, CMS)
• Experience navigating Known Problem / Unknown Solution environments with many constraints (critical resource gaps, external regulatory commitments)
• Strong strategy and storytelling skills, ability to create clarity through well-crafted charters, roadmaps, and decision documents for Director+ audiences
• Track record of driving operational efficiency and cost savings through automation programs, with rigorous measurement and WFM-validated outcomes
• Proficiency in program management tools (Asana, Jira, Smartsheet) and data tools (Looker, Snowflake, Google Sheets)
• Excellent communication and stakeholder management skills; comfortable influencing at the Director and VP level
• Bachelor's degree required; fields of study in Business, Technology, Operations, Finance, Law, or a related discipline preferred
• References required (mandatory for L6+ roles)

We're hiring a Commercial Counsel to join our Business Legal team and lead the legal strategy behind Coinbase's most important payments partnerships. This team powers the deals that connect Coinbase to banks, payment networks, fintechs, and strategic partners across the financial ecosystem. You'll own end-to-end legal execution on complex, first-of-their-kind transactions that set precedent for the crypto industry and directly accelerate Coinbase's growth.

What you'll do:

• Own drafting, negotiation, and execution of highly tailored commercial agreements with strategic partners and sophisticated counterparties in the payments and fintech space, including first-of-their-kind deal structures.
• Drive novel agreement frameworks and deliver practical, business-centric legal advice that balances risk with speed and flexibility.
• Partner cross-functionally with Business Development, Sales, Product, Engineering, Finance/Tax, and Compliance to solve complex problems, build partnerships, and close deals quickly.
• Build scalable commercial playbooks and risk-mitigation strategies that accelerate deal timelines and increase business flexibility across the payments portfolio.
• Identify legal issues that extend beyond your core expertise and drive resolution by coordinating with specialists across the Coinbase legal team and outside counsel.

Required Skills and Experience:

• 5+ years of transactional legal experience in-house or at a leading law firm, with a JD (or applicable equivalent) and an active license in a U.S. state.
• Demonstrated expertise drafting, structuring, and negotiating complex commercial agreements with fintechs, banks, payment processors, payment networks, and/or payment issuers/acquirers.
• Proven ability to navigate highly regulated financial services environments and translate evolving regulatory landscapes into actionable commercial guidance.
• Track record of independently managing a high-volume deal pipeline while maintaining precision in drafting and risk assessment.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Req ID: P77506

#LI-Remote

• Own and deepen relationships with a portfolio of Coinbase’s highest-value customers, serving as their primary point of contact and trusted advisor across all products and services.
• Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
• Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
• Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase.
• Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team.

• 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
• Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
• Proficient with CRM and support tooling such as Salesforce and Zendesk, plus Google Suite.
• Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77403

Compliance, Threat & Risk Assessment Manager

• Manage enterprise-wide compliance risk assessments, including inherent risk identification, control evaluation, residual risk determination, and articulation of key findings and risk themes
• Partner with MLROs, CCOs, and cross-functional stakeholders across Coinbase legal entities to deliver globally coordinated, locally relevant risk assessment outcomes
• Produce risk assessment reports, executive summaries, and governance materials for senior leadership, risk forums, and regulatory audiences
• Drive transaction monitoring and customer risk scoring coverage assessments and lead geographic risk rating updates ensuring ratings are current, risk-based, and operationally actionable
• Develop a compliance threat assessment framework including governance, methodology, documentation standards, and ongoing maintenance
• Pioneer AI-powered automation to scale assessment workflows, demonstrating high AI fluency while maintaining rigorous human judgment and oversight

• 8+ years in compliance, financial crimes, or operational risk assessment within a regulated financial institution, fintech, or consulting firm
• Demonstrated success independently leading large-scale risk assessments, influencing senior stakeholders, and driving cross-functional outcomes in ambiguous environments
• Deep expertise in AML/CFT, sanctions, transaction monitoring, customer risk scoring, geographic risk assessment, and compliance risk management frameworks
• Experience designing threat assessment frameworks, conducting TM/CRS coverage assessments, and leading geographic risk rating reviews across multi-entity or multi-jurisdictional compliance environments
• Proven ability to produce executive-quality written communications, data analysis, and governance materials; proficiency in Excel, SQL, and AI platforms
• Crypto-forward mindset with understanding of crypto products, services, and evolving ecosystem risks
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77621

As an Associate Manager, Compliance within CX Global Financial Crimes Operations (GFCO), you'll join the Functional Lead team, a high-performing group responsible for ensuring Coinbase's compliance operations programs across Transaction Monitoring (TM), Screening, and Enhanced Due Diligence (EDD) operate effectively and efficiently. You'll own the compliance content function across all three pillars, lead a small team of contractors, and serve as an operational program manager for the TM function. You'll drive measurable efficiency gains by embedding AI into compliance content operations while maintaining rigorous quality standards.

What you’ll do:

• Own the end-to-end content lifecycle across TM, Screening, and EDD, managing intake, prioritization, creation, review, approval, publishing, and change communication for all procedural content, guidance documents, and job aids
• Lead a small team of 2-3 contractors, assigning work, setting priorities, and ensuring consistent quality and delivery against deadlines
• Drive program management for the TM function, hosting weekly change management meetings, tracking the book of work, resolving blockers, and reporting progress to senior leadership
• Build and deploy AI agents and automated workflows to scale content production, streamline intake processes, and reduce manual effort across daily operations
• Partner cross-functionally with Engineering, L&D, Operations, 2nd Line Compliance, and Program teams to align content and process changes across the organization
• Shape the AI strategy for the content domain, identifying opportunities for automation, building agent-driven solutions, and driving adoption across the team

Required Skills and Experience:

• 7+ years of experience in compliance operations, financial crimes, AML/BSA, or related regulatory environments
• Demonstrated program management track record, including managing 3+ cross-functional initiatives simultaneously with structured tracking and deadline-driven delivery
• Hands-on experience applying AML/BSA, transaction monitoring, sanctions screening, or EDD regulatory frameworks in an operational context
• Proven ability to build and manage AI agents and automated workflows, including driving AI strategy and adoption within a functional domain
• Experience managing content lifecycles or knowledge management functions in a regulated environment, with published outputs used by front-line operations teams
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As a Business Operations Senior Associate on the Business Operations & Strategy team within the Institutional group, you'll partner directly with senior leadership on Coinbase's highest-priority strategic and operational challenges. You'll work primarily with Institutional product and sales leaders, structuring complex problems, building quantitative business cases, and translating data into executive-level recommendations that shape product and segment strategy.

What you'll do:

• Structure complex, ambiguous strategic problems for Coinbase's leadership team and develop actionable recommendations backed by data and quantitative modeling.
• Build business cases and financial models that identify new opportunities and directly inform Institutional product and go-to-market strategy.
• Develop and maintain a deep understanding of competitive positioning, peer benchmarks, and the evolving crypto landscape to sharpen strategic recommendations.
• Design and implement experiments to validate hypotheses, measure impact, and drive measurable changes across Institutional products.
• Own problems end-to-end, from initial framing through analysis, recommendation, and implementation, not just the slide deck.
• Strengthen team capabilities by improving existing processes, frameworks, and operational tooling.

Required Skills and Experience:

• 5+ years of experience in management consulting, investment banking, corporate strategy, or product strategy, with demonstrated ownership of end-to-end strategic workstreams.
• Proven ability to build quantitative models and business cases that have directly influenced executive or leadership decisions.
• Familiarity with institutional finance, capital markets, or crypto/digital assets markets.
• Track record of delivering clear, concise written and verbal recommendations to senior stakeholders in ambiguous, fast-moving environments.
• Exposure to SQL and BI tools (e.g., Hex, Superset, Looker) or crypto analytics tools (e.g., Dune Analytics, Etherscan) is a plus but not required.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID: P77079

#LI-Remote