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Back to jobs Field Service Technician Chicago, IL Apply What we're doing isn't easy. But nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As a Field Services Technician, you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential. Job Responsibilities: Be willing and able to travel <80% of the time in order to support Robot service needs. Conduct routine and incident maintenance for our Robot Fleet. Provide support of Root Cause Analysis for major incidents in the Field. Provide timely repairs and decrease the time our Robots are out of production. Report on critical team metrics such as mean time to repair and first contact resolution rate. Required Experience and Qualifications: Local to Chicago, IL and able to travel within designated region (all expenses paid). <80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role. Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics. Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.). Comfortable with basic command line tools. Ability to become vendor credentialed with partner hospitals. 3+ years of work experience with commercially available products. Technical experience necessary to troubleshoot complex robotic systems. Ability to execute high quality work without supervision in the field. Strong work ethic, organizational and communication skills. Must be a US citizen or permanent resident with work authorization. Benefits: Experience working with some of the leading experts in robotics Potential to radically change the future of healthcare Insurance including medical, dental, and vision 401K Paid Time Off We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Get new jobs like this in your inbox We'll email you when Diligent Robotics posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country Phone Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you based in Chicago, IL?* Select... Will you now or in the future require sponsorship to work in the U.S? Select... Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

39 days ago

Technical Support Specialist - Robotics

Diligent Robotics · Austin, Texas, United States

Pay

$35k–130k

Setting

On-site

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Back to jobs Technical Support Specialist - Robotics Austin, Texas, United States Apply What we’re doing isn’t easy. But nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication, critical thinking, and documentation, you will work alongside your teammates to bring automation to healthcare. This position will work effectively as a team to ensure exceptional results to our hospital partners This position is located on-site in Austin, TX and you must be local, willing to relocate, or a current Diligent Robotics employee, to be considered. This role will require flexibility due to us being a 24/7 operation and a shift schedule will be put in place that will require working days, nights and weekends. Your responsibilities will include: Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using problem solving skills Detailed ticketing of issues and situations unable to resolve at first touch to escalate internally to other departments Prioritizing the customer experience by communicating with them when needed, critical thinking for unplanned scenarios, and ensuring their expectations are always met or exceeded Collecting data in a variety of real-world situations, providing detailed and accurate product feedback Being an ambassador for the company A good candidate would be, at minimum: You have a good computing background, and can quickly learn to use new software An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner Organized: you can juggle and make progress on multiple tasks simultaneously Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course The ideal candidate would be: Responsive and responsible: you commit to deadlines and err on the side of over-communication Results-oriented: you're happy to observe and take notes on end-users interacting with the robot all day if that's what it takes Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it's done Passionate about healthcare and technology coming together to help people Willing to work holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots A budding techy: you are the go-to among friends for fixing their technical problems. Formerly employed or shadowed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals Benefits: Experience working with some of the leading experts in robotics Potential to radically change the future of healthcare Be part of a team environment Free parking Insurance including medical, dental, and vision 401K We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Create a Job Alert Interested in building your career at Diligent Robotics? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... End date year Add another Why are you interested in working at Diligent Robotics?* Please select which shifts you are available to work. * 7a-3p 3p-11p 11p-7a This is an on-site position in Austin, TX. Are you currently located in or willing to relocate to Austin, TX?* Select... Does the pay rate range of $20/hr - $25/hr work for you?* Select... Are you authorized to work in the US?* Select... Will you require sponsorship now or in the future?* Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Product Management

53 days ago

Senior Product Manager, Robotics & Autonomy

Diligent Robotics · Austin, Texas, United States

Pay

$135k–230k

Setting

On-site

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Back to jobs Senior Product Manager, Robotics & Autonomy Austin, Texas, United States Apply Senior Product Manager, Robotics & Autonomy What we're doing isn't easy, but nothing worth doing ever is. At Diligent Robotics, we envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Our robots operate every day in hospitals, helping healthcare staff spend less time on routine work and more time caring for patients. Operating a real-world fleet gives us something few robotics companies have: continuous customer feedback and operational data that directly shapes the next generation of Physical AI. We're looking for a Senior Product Manager, Robotics & Autonomy to define and execute the product strategy for some of the most critical capabilities in our robotics platform. You'll work at the intersection of robotics, autonomy, AI, and software engineering to translate business priorities, customer needs, and technical opportunities into a clear product roadmap that drives measurable outcomes. This role is ideal for someone who understands complex autonomous systems and enjoys working alongside world-class engineers to bring ambitious technology from concept into production. Responsibilities Own the product strategy and roadmap for key Robotics and Autonomy initiatives, balancing customer impact, technical feasibility, and long-term platform investments. Define product requirements for autonomy, navigation, perception, fleet intelligence, simulation, and robotics platform capabilities. Partner closely with Engineering, AI, Robotics, Customer Success, Operations, and Leadership to align priorities across the organization. Translate customer feedback, fleet telemetry, and operational insights into product decisions that improve robot performance, reliability, and user experience. Prioritize investments using data, customer value, technical complexity, and business impact. Drive cross-functional execution from concept through launch, ensuring engineering teams have clear requirements, measurable success criteria, and well-defined priorities. Develop product metrics that measure adoption, reliability, autonomy performance, operational efficiency, and customer outcomes. Partner with engineering teams to define release milestones, evaluate tradeoffs, and remove ambiguity throughout development. Stay informed on advances in robotics, autonomous vehicles, AI, and Physical AI to identify opportunities that strengthen Diligent's competitive advantage. Communicate product strategy, roadmap, and progress clearly to executives and stakeholders across the company. Basic Qualifications Bachelor's degree in Robotics, Computer Science, Mechanical Engineering, Electrical Engineering, or a related technical discipline. 5+ years of Product Management experience, including ownership of complex technical products. Experience working with robotics, autonomous vehicles, drones, industrial automation, or other cyber-physical systems. Demonstrated ability to define product strategy and execute technical roadmaps in partnership with engineering organizations. Strong technical aptitude with the ability to understand robotics architectures, AI systems, and software development processes without necessarily writing production code. Experience working in agile product development environments with cross-functional engineering teams. Strong analytical skills and experience using quantitative and qualitative data to drive prioritization. Excellent communication skills with the ability to influence technical and non-technical stakeholders. Proven ability to make thoughtful tradeoffs in ambiguous, fast-moving environments. Preferred Qualifications Experience shipping autonomy, robotics, autonomous vehicle, or AI-enabled products from concept through commercial deployment. Familiarity with robotics software stacks such as ROS, perception systems, navigation, planning, simulation, or machine learning. Experience working with fleet telemetry, operational analytics, or real-world robotics deployments. Understanding of modern AI technologies including foundation models, reinforcement learning, computer vision, or Physical AI. Experience building products for enterprise customers, healthcare, logistics, or other operational environments. MBA or Master's degree in a technical discipline. Get new jobs like this in your inbox We'll email you when Diligent Robotics posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Automation & Robotics

64 days ago

Lead Clinical Robot Associate - Rochester, NY (On-Site)

Diligent Robotics · Rochester, New York, United States

Pay

Not listed

Setting

On-site

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Back to jobs Lead Clinical Robot Associate - Rochester, NY (On-Site) Rochester, New York, United States Apply Lead Clinical Robot Associate - Rochester, NY We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners. This is a full-time, Supervisor role at Diligent Robotics overseeing operations at Rochester General and Rochester Unity Hospitals. This position is located in Rochester, NY and you must be local and willing to work onsite to be considered. This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role. Your day-to-day responsibilities will include: Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers Prioritizing the customer experience, ensuring their expectations are always met or exceeded Communicating with hospital staff and, occasionally, the public regarding robot operation Your supervisory responsibilities will include: Prepare and publish monthly schedules Onboarding and training new Clinical Robot Associates Approve time cards Escalating corrective action issues Find coverage with callouts A good candidate would be, at minimum: A high school graduate or possess a GED Supervisory experience: Experience leading a small team including scheduling, training, and support. Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger Organized: you can juggle and make progress on multiple tasks simultaneously Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require Able to lift up to 40 pounds Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps The ideal candidate would be: Extraverted: you can strike up a conversation with anyone and everyone loves your presence Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote. Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes Passionate about healthcare and technology coming together to help people Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Get new jobs like this in your inbox We'll email you when Diligent Robotics posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you located in the Rochester, NY area and willing to work on-site?* Select... Why are you interested in working at Diligent Robotics?* Does the pay rate of $22/hr work for you?* Select... Are you available to work Monday-Friday from 9am-5pm?* Select... Are you willing to be vendor credentialed? The process will include various immunizations, a background check, and a drug screen, among other steps.* Select... Are you able to show proof of Covid-19 vaccination?* Select... Are you authorized to work in the U.S.?* Select... Will you require sponsorship now or in the future? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Automation & Robotics

91 days ago

Lead Clinical Robot Associate - Durham, NC

Diligent Robotics · Durham, North Carolina, United States

Pay

Not listed

Setting

On-site

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Back to jobs Lead Clinical Robot Associate - Durham, NC (On-Site) Durham, North Carolina, United States Apply Lead Clinical Robot Associate - Durham, NC We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners. This is a full-time, Supervisor role at Diligent Robotics and working 9am-5pm ET, Monday-Friday. This position is located in Durham, NC and you must be local to be considered. This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role. Your day-to-day responsibilities will include: Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers Prioritizing the customer experience, ensuring their expectations are always met or exceeded Communicating with hospital staff and, occasionally, the public regarding robot operation Your supervisory responsibilities will include: Prepare and publish monthly schedules Onboarding and training new Clinical Robot Associates Approve time cards Escalating corrective action issues Find coverage with callouts A good candidate would be, at minimum: A high school graduate or possess a GED Supervisory experience: Experience leading a small team including scheduling, training, and support. Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger Organized: you can juggle and make progress on multiple tasks simultaneously Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require Able to lift up to 40 pounds Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps The ideal candidate would be: Extraverted: you can strike up a conversation with anyone and everyone loves your presence Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote. Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes Passionate about healthcare and technology coming together to help people Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Get new jobs like this in your inbox We'll email you when Diligent Robotics posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf The regular work schedule for this position is Monday-Friday, 9am-5pm. Are you willing and able to work that schedule?* Select... Does the pay rate of $22/hr work for you?* Select... Are you located in the Durham, NC area?* Select... Why are you interested in working at Diligent Robotics?* Are you willing to be vendor credentialed? The process will include various immunizations, a background check, and a drug screen, among other steps.* Select... Are you able to show proof of Covid-19 vaccination?* Select... Are you authorized to work in the U.S.?* Select... Will you require sponsorship now or in the future? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

95 days ago

Fleet Engineer

Diligent Robotics · Austin, Texas, United States

Pay

$95k–165k

Setting

On-site

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Back to jobs Fleet Engineer Austin, Texas, United States Apply What we’re doing isn’t easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You'll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors. This role is based in Austin, TX. It will require 15-20% travel along with close collaboration across software, hardware, operations, and product engineering teams. Key Responsibilities Fleet Reliability & Hands-On Debugging: Lead triage and bench/lab failure analysis across the mobile base, charging/docking, motion and power, connectivity, and sensor hardware — getting hands-on with returned units to reproduce, instrument, and isolate the failure. Root Cause Analysis: Diagnose failures from component level (electrical, mechanical, firmware) to system level, applying standard methodologies (5-why, fishbone, fault-tree, FMEA, 8D). Data-Driven Investigation: Pull and analyze fleet data and logs to define problem statements, surface trends, and validate hypotheses quantitatively — accounting for confounding factors, base rates, and sample size. Field Synthesis & On-Call: Turn field-technician reports into crisp problem statements; own escalated issues (on-call) to support the field team and minimize downtime. Corrective Action & Cross-Functional: Drive short- and long-term fixes (hardware, software, operational, process) to closure with engineering, operations, and product — including supplier corrective actions and design feedback with vendors and manufacturing. Tooling & Test Infrastructure: Build the fixtures, instrumentation, and bench test setups that accelerate debug workflows. Documentation & Standards: Document debugging procedures and root-cause findings; contribute to fleet reliability standards. Growth: Raise the team's investigative rigor, work closely with technicians, and grow into mentoring over time. What Success Looks Like Improved FPY and reduced rework rates across production builds. Reduced per-unit cycle time for test/provisioning while increasing test coverage. Stable, fully automated provisioning flow with minimal manual intervention. Basic Qualifications Hands-on electrical debugging — schematics, multimeter/oscilloscope, power, connector and harness fault isolation, basic instrumentation. Hands-on mechanical debugging — mechanisms, tolerances and fits, fixturing, dimensional/force measurement, mechanical drawings; able to pinpoint what is physically wrong with a unit. Hypothesis-driven, quantitative debugging — frame the problem, design discriminating tests, reason about confounding factors, base rates, and sample size, and update conclusions when the evidence contradicts them. System log analysis — read raw system/robot logs to reconstruct events and isolate failures (the backbone of most investigations). End-to-end versatility — comfortable across subsystems, running an investigation independently to conclusion. 3+ years in robotics, autonomous vehicles, or complex electro-mechanical systems — or an adjacent field (medical devices, industrial automation, semiconductor and capital-equipment field service, automotive or aerospace Maintenance/Repair/Overhaul, EV charging). 5+ years / senior scope preferred. Bachelor's in Electrical, Mechanical, Mechatronics, Robotics, or a related engineering field (required); Master's a plus. Preferred Qualifications Experience with robotics stacks (ROS or equivalent) and robotic sensor calibration/test. Experience with deployed robot or autonomous-vehicle fleets. Networking (Ethernet, CAN bus, time-sync) and firmware familiarity. Driving supplier corrective actions and design feedback with vendors and manufacturing. Hardware-in-the-loop test and validation-rig design. Compute platforms (NVIDIA Jetson/Orin, GPUs). Get new jobs like this in your inbox We'll email you when Diligent Robotics posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Automation & Robotics · Contract

117 days ago

Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight)

Diligent Robotics · Rochester, New York, United States

Pay

Not listed

Setting

On-site

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Back to jobs Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight) Rochester, New York, United States Apply Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Rochester, NY (on-site) We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners. This is a part-time, entry-level role at Diligent Robotics and will work 3, 8-hour shifts per week for the 9pm - 5am ET shift. This position is located in Rochester, NY and you must be local and willing to work on-site to be considered. The position pays $20/hr. This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role. Your responsibilities will include: Monitoring and safely assisting mobile service robots in a hospital environment Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers Prioritizing the customer experience, ensuring their expectations are always met or exceeded Communicating with hospital staff and, occasionally, the public regarding robot operation A good candidate would be, at minimum: A high school graduate or possess a GED Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger Organized: you can juggle and make progress on multiple tasks simultaneously Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require Able to lift up to 40 pounds Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps The ideal candidate would be: Extraverted: you can strike up a conversation with anyone and everyone loves your presence Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote. Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes Passionate about healthcare and technology coming together to help people Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Get new jobs like this in your inbox We'll email you when Diligent Robotics posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you interested in Part-Time work? Typically 3 shifts per week, each being 8 hours. * Select... Are you located in the Rochester, NY area and willing to work on-site?* Select... Does the pay rate of $20/hr work for you?* Select... Are you available to work the overnight shift, 9pm - 5am ET?* Select... What days of the week are you available to work this shift (select all that apply)? * Monday Tuesday Wednesday Thursday Friday Saturday Sunday Why are you interested in working at Diligent Robotics?* Are you willing to be vendor credentialed? The process will include various immunizations, a background check, and a drug screen, among other steps.* Select... Are you able to show proof of Covid-19 vaccination?* Select... Are you authorized to work in the U.S.?* Select... Will you require sponsorship now or in the future? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by

Listed by Diligent Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.

Accounting

140 days ago

Controller

Diligent Robotics · Anywhere in the US

Pay

$70k–115k

Setting

Remote

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Back to jobs Controller Anywhere in the US Apply Diligent Robotics builds socially intelligent robots that work alongside healthcare teams so clinicians can focus on patient care. Our flagship robot, Moxi, operates in hospitals across the United States and takes on non-clinical tasks like delivering supplies, running labs, and relieving the burden on nurses and staff. Headquartered in Austin, Texas, Diligent is a subsidiary of Serve Robotics (Nasdaq: SERV), a leader in autonomous delivery. We’re a mission-driven team building hardware and Embodied AI at the intersection of robotics and healthcare. We’re scaling commercial deployments and, as part of a publicly traded parent, we are raising the bar across our finance and accounting function. The Role We are hiring a Controller to own the accounting function at Diligent Robotics. Reporting to the Head of Finance, the Controller will lead monthly and quarterly close, own revenue and inventory accounting, and serve as the day-to-day point of contact with our external auditors. The role translates a scaling RaaS business into clean, GAAP-compliant financials on a public company calendar. This is a high-visibility role for an experienced public company Controller who wants to apply their playbook to a fast-growing subsidiary, build a best-in-class accounting org, and partner directly with the Head of Finance, CEO, and parent company leadership. Responsibilities Revenue Recognition (ASC 606) Own revenue recognition across all Diligent commercial offerings & robotics-as-a-service (RaaS) arrangements. Review customer contracts to identify performance obligations, determine SSPs, allocate transaction price, and document recognition methodology in technical memos. Evaluate lease components under ASC 842 within customer arrangements and coordinate with legal and sales on contract structure. Establish and maintain revenue policies, controls, and workflows that scale with contract volume and deal complexity. Inventory, Robot Fixed Assets & Cost Accounting Own inventory accounting across raw materials, WIP, finished goods, service parts, and customer-deployed units, including capitalization, standard costing, and revaluation. Lead physical inventory counts, cycle counts, and reconciliations across contract manufacturers and internal locations; investigate and resolve variances. Determine and defend COGS methodology, purchase price variance analysis, capitalized variances, and excess and obsolete (E&O) reserves. Partner with Operations, Supply Chain, and Engineering to ensure BOMs, routings, and landed costs flow correctly into the general ledger. Own fixed asset accounting for the deployed Moxi fleet and other PP&E, including capitalization policy, useful lives, depreciation methodology, and related disclosures. Monitor for impairment triggers, oversee asset retirements and disposals, and ensure accurate tracking of fleet movements between inventory, capitalized fixed assets, and customer sites. External Audit & Public Company Interface Serve as the primary point of contact for the parent company’s external auditors during interim, quarterly review, and year-end audit procedures. Coordinate with internal audit (Serve or co-sourced) on SOX walkthroughs, testing, and remediation at the subsidiary level. Own the PBC (prepared-by-client) process. Deliver complete, well-supported schedules on time and defend technical positions in auditor meetings. Draft and present technical accounting memos on revenue, inventory, leases, and other judgment areas. Support Serve Robotics’ external reporting, including quarterly and annual filings, by delivering accurate, well-documented subsidiary financials on the parent’s close calendar. Close, Controls & Reporting Own the monthly and quarterly close, including journal entries, account reconciliations, flux analysis, intercompany activity, foreign currency, and consolidation deliverables to the parent company. Establish, document, and operate a SOX-ready control environment appropriate for a public company subsidiary, in coordination with the parent’s SOX program. Maintain accounting policies, process narratives, and control documentation that support SOX, external audit, and operational scaling. Oversee AP, AR, payroll accounting, fixed assets, equity, and tax provision support in partnership with internal team members and external providers. Deliver timely, accurate GAAP financial statements and management reporting with clear variance commentary to the Head of Finance and leadership. Team & Systems Lead, mentor, and develop the accounting team; build scalable processes, clear ownership, and a strong close calendar as the team grows. Support our transition from QBO to NetSuite, then drive continuous improvement and automation across NetSuite and connected systems (billing, expense, AP automation, procurement, equity). Partner cross-functionally with FP&A, Operations, People, Legal, and Tax to ensure accounting implications are considered in key business decisions. Basic Qualifications Bachelor’s degree in Accounting. Combination of Big 4 or national public accounting firm experience and industry experience. 10+ years of progressive accounting experience, including 3+ years as a Controller (or equivalent functional leader) at a U.S. publicly traded company. Demonstrated ownership of the external audit relationship at a public company, including direct experience defending technical positions with Big 4 or national firm auditors. Deep, current expertise in ASC 606 revenue recognition across complex, multi-element arrangements. Deep expertise in inventory and cost accounting in a hardware, manufacturing, or similar physical-product environment. Strong working knowledge of GAAP. Experience operating within or implementing SOX 404 controls. Hands-on proficiency with NetSuite and advanced Excel. Excellent written and verbal communication; able to produce audit-quality technical memos and present to senior and external stakeholders. Preferred Qualifications Controller experience at a hardware, robotics, medical device, or other asset-heavy technology company. Experience supporting a subsidiary of a publicly traded parent, including parent company consolidation and reporting calendars. Familiarity with healthcare customer contracting (hospital systems). Create a Job Alert Interested in building your career at Diligent Robotics? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Submit application Powered by

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