EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

Our Pre-Litigation Operations team drives case progress from intake to resolution with consistency, compassion, and control. We combine deep legal experience with cutting-edge tools to deliver exceptional outcomes for our attorney partners and their clients. Our team members are highly skilled, tech-enabled legal professionals who take ownership of the details so nothing falls through the cracks.

As a Pre-Litigation Associate, you’ll serve as a critical operations expert, ensuring every case is handled with exceptional accuracy, urgency, and care. You will play a pivotal role in driving pre-litigation personal injury cases through their critical early stages. This includes initiating claims, managing and organizing medical records, obtaining police reports, and coordinating care for clients. You will also oversee demand preparation, resolve final liens, and manage cases through to completion, ensuring that attorneys have comprehensive, well-documented files to effectively build and negotiate each case. This is a remote role for experienced professionals who excel in high-volume, detail-critical environments and who take pride in meticulous casework that directly impacts client outcomes.

This is a remote role that can be based anywhere in the United States.

What you’ll do:

• Open insurance claims and serve as the primary liaison with adjusters and carriers.

• Request, track, and organize medical records, bills, and police reports.

• Ensure treatment progression and awareness of treatment outcomes.

• Identify and proactively resolve lien and subrogation issues.

• Collaborate with lead paralegals to prepare complete, accurate case files for demand.

• Communicate with clients daily to guide them through the pre-litigation process.

• Maintain case timelines and ensure milestones are met with precision.

• Spot and eliminate operational inefficiencies to drive speed and accuracy.

• Uphold the highest standards in documentation, file integrity, and communication.

What we look for:

• Have 3+ years of experience in personal injury legal operations, case management, or insurance claims.

• Are highly detail-oriented, organized, and self-motivated.

• Excel at process execution in fast-paced, high-volume environments.

• Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.

• Take ownership of your work and hold yourself to high standards of quality and accountability.

• Are comfortable working independently in a remote setting, with strong time management skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

We're looking for a technically sharp, operationally scrappy Product Analyst to be the engine that connects user research and feedback to product execution. Sitting close to our Product, Engineering, and Design (EPD) teams, you'll turn a rich and ever-growing repository of user data — product usage, feedback, interviews, sentiment — into clear themes, pain points, and recommendations that shape what we build.

This is a hands-on, full-stack analyst role: you'll run your own quantitative and qualitative research, and build the lightweight tools, automations, and research-ops infrastructure that make insights self-serve for everyone else. You'll be just as comfortable writing SQL and standing up an AI-powered feedback pipeline as you are running a user interview or presenting a recommendation to leadership. It's an ideal role for someone analytical and user-obsessed.

What You'll Do

• Mine & synthesize user signal: Use SQL, BI tools, and AI/low-no-code tooling to analyze user engagement and feedback across product areas, surfacing key themes, pain points, and feature requests for the EPD org.

• Run mixed-methods research: Design and execute lightweight research — surveys, 1:1 interviews, focus groups, sentiment analysis/benchmarking — pairing the quantitative "what" with the qualitative "why."

• Build self-serve tooling & research ops: Implement AI and no-code tools that make feedback discoverable and insights self-serve, and stand up the scrappy operational backbone (participant sourcing, tooling, repeatable workflows) research needs to scale.

• Connect insight to decisions: Translate findings into tight, well-reasoned recommendations that influence the roadmap early, separating good ideas from bad ones before significant engineering lift, and tie user pain points to adoption and revenue opportunities.

How Success Is Measured

• AI-driven, self-serve feedback tools are adopted by the EPD team, cutting manual data-mining and speeding up identification of core product themes.

• Research outputs show an undeniable mix of quantitative rigor (usage, sentiment scores) and qualitative depth.

• Insights consistently inform the roadmap early and visibly shift team direction, rather than landing in a doc after decisions are made.

• Recommendations connect cleanly to feature adoption and ARR growth.

What We're Looking For

• Experience: 5+ years in a fast-paced SaaS / B2B / tech environment in an analytics, product analytics, or product research role.

• Data fluency: Strong SQL and BI/product-analytics tools (e.g., Tableau, Looker, Metabase, Mixpanel, Amplitude); comfortable pulling, manipulating, and interpreting data independently.

• AI tooling & automation: Proven ability to build and deploy low-code/no-code AI solutions to automate workflows and synthesize complex data.

• Mixed-methods research: Real balance of quantitative and qualitative methods, and the judgment to know which to reach for and why.

• Scrappy & resourceful: Willing to do the unglamorous work — direct Slack outreach to recruit users, building research ops from scratch — without waiting for a pre-existing machine.

• User-centric & business-minded: You can draw a straight line from user behavior to product decisions and revenue, and you're passionate about getting the voice of the customer into execution.

• Strong communicator: You produce clear, consumable artifacts (not just dense reports) that make stakeholders actually use your insights.

Nice to Have

• Experience as a founding researcher or standing up a research/ResOps function from the ground up.

• Professional background or experience in legal domains.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

We’re hiring an Editor to own our editorial strategy and execution. You will build and manage a centralized editorial calendar, produce and edit high-quality content, and ensure everything we publish is clear, accurate, and valuable to our customers. You will proactively identify the most relevant trends, conversations, and stories shaping our industry, and turn them into compelling content that matters to our audience.

Your work will shape how EvenUp shows up across the industry and how we communicate with customers, prospects, and the broader legal market. It will help drive the stories, conversations, and thought leadership that position EvenUp at the center of how AI is transforming personal injury law.”

You will report to the VP of Communications and work across Product Marketing, Product, Revenue Marketing, Sales, and Leadership to turn complex ideas into effective content.

What You’ll Do

• Own the editorial calendar: Build, maintain, and execute a weekly and quarterly content calendar aligned to company priorities

• Write and edit content: Produce and edit content across multiple formats and channels, including blogs, executive thought leadership, customer stories, product narratives, and company announcements

• Translate complexity into compelling narratives: Turn complex AI, legal, and business topics into clear, engaging, and customer-focused content

• Set and maintain editorial standards: Ensure all content meets high standards for accuracy, clarity, tone, structure, and consistency across channels

• Conduct research: Independently research topics, validate claims, and synthesize information into clear narratives

• Apply a customer-first lens: Ensure content addresses real customer questions, pain points, and industry trends

• Partner cross-functionally: Work directly with Product, Marketing, Sales, Customer Success, and executives to source stories and align messaging

• Drive thought leadership: Help shape executive and company narratives that position EvenUp as a leader in AI and legal technology

• Own narrative intelligence: Track industry trends, media coverage, customer conversations, and competitive positioning to identify where EvenUp should lead or proactively enter the conversation

• Track performance: Monitor content performance and refine editorial strategy based on results and audience engagement

What We Look For

• Excellent writing and editing skills with the ability to turn complex ideas into clear, concise, and engaging content

• Strong research, critical thinking, and editorial judgment

• 8+ years of proven experience creating original content and identifying relevant stories, trends, and topics that matter to our audience

• Experience building and managing editorial calendars tied to business and marketing goals

• Customer-first mindset with a focus on clarity, usefulness, and avoiding unnecessary jargon

• High standards and strong attention to detail with consistently polished and accurate work

• Ability to operate independently, manage multiple priorities, and move quickly in a fast-paced environment

• Experience working cross-functionally and partnering with senior leaders to shape clear, compelling messaging

• Experience covering technology, AI, business strategy, innovation, or emerging industries

• Working understanding of AI concepts and a strong interest in the space, with the ability to quickly learn and translate complexity into accessible narratives

• Appreciation for strong storytelling, design, product thinking, and innovation

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

Life as an Engineer at EvenUp 🎥

Security at EvenUp is still early enough to shape.

We’re looking for a hands-on Senior or Staff Security Engineer to help define how security evolves across our AI platform, cloud infrastructure, and engineering organization.

This isn’t a role where you’ll spend your days reviewing policies or maintaining existing controls. You’ll work closely with Engineering, Product, and Infrastructure to solve difficult security problems, build scalable security systems, and help define what modern security looks like inside a fast-growing AI company.

We believe security should accelerate the business, not slow it down. If you’re excited about building, automating, and tackling emerging AI security challenges, we’d love to chat.

Why this role is exciting

• Work on real AI security challenges. Help secure LLM-powered products, internal AI tooling, and the systems behind them.

• Build, don’t babysit. You’ll design and implement security solutions rather than simply maintaining existing programs.

• Own meaningful problems. From application security and cloud infrastructure to AI security and automation, you’ll have broad ownership and real impact.

• Partner directly with engineers. Security is deeply embedded with Product and Engineering, helping teams ship securely without slowing them down.

• Shape the future. Join while the security function is still early enough that your ideas and technical decisions will have lasting impact.

What You'll Do

• Build Secure Products: Partner with Engineering to embed security throughout the SDLC through threat modeling, secure design reviews, vulnerability management, penetration testing, and practical security guidance.

• Strengthen Our AI Platform: Help design and implement security controls for AI-powered products and internal AI tooling. Evaluate emerging threats and develop practical approaches to securing LLM applications.

• Improve Cloud & Infrastructure Security: Secure our cloud environment, identity systems, endpoints, and production infrastructure while continuously improving our overall security posture.

• Automate Security: Build tools, workflows, and automations that help engineering teams identify, prioritize, and remediate security issues more efficiently.

• Respond to Security Events: Help lead incident response, improve detection capabilities, investigate security events, and continuously strengthen our monitoring and response processes.

• Raise the Security Bar: Partner with engineers across the company to promote secure development practices, improve documentation where needed, and build security into how we work every day.

What We Look For

• 5+ years building or scaling security .

• Strong application security experience, including secure SDLC, SAST/DAST, CI/CD security, and vulnerability management.

• Experience securing modern cloud environments and infrastructure.

• Strong programming or automation skills (Python preferred).

• Experience partnering directly with software engineers to solve security problems.

• Familiarity with AI security concepts such as prompt injection, model abuse, adversarial testing, or LLM security is a strong plus.

• Knowledge of modern security tooling across cloud, endpoint, identity, and application security.

• A builder mentality- you enjoy solving technical problems, automating repetitive work, and improving systems over time.

• Relevant security certifications (CISSP, GIAC, CISM, etc.) are a plus, but practical engineering experience matters more.

This is a hybrid role, with an expectation of being in our Toronto or San Francisco office three days per week.

#LI-Hybrid

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

We're looking for a Sr. Product Solutions Manager to ensure our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner. You will work directly with customers to configure their environments, write and iterate on AI prompts, execute SQL queries for data mapping and reporting, drive end-to-end UAT, and build the foundational playbooks for new product areas. You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.

This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up. Please note that travel will be required for this role.

What you’ll do:

• Drive End-to-End Implementation: Own the technical and operational setup for our customers.

• Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.

• Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.

• Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking. Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers.

• Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.

• Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).

• Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

What we look for:

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).

• Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.

• Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation.

• Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs.

• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.

• Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.

• Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.

• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.

How success is measured:

• Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction.

• Clear, repeatable implementation playbooks are established, paving the way for future handoffs to the broader Customer Success team.

• Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap.

Nice to have:

• Prior professional experience working with an enterprise "system of record".

• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.

#LI-Remote

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

We are seeking an experienced Director of AI Adoption to lead the post-sale onboarding experience for newly acquired personal injury firms. This is a senior, client-facing role responsible for ensuring every firm is successfully transitioned, fully operational, and confident in their partnership with us.

The Director of AI Adoption is a customer advocate first, balancing operational rigor with relationship management. You will lead a traveling onboarding team, personally engage with firm leadership, and coordinate closely with Sales, Product, Customer Success, Engineering, Operations, and Finance teams to deliver a seamless onboarding experience; often on site.

The role demands exceptional organizational and coordination skills, including managing complex schedules, aligning diverse stakeholders, and navigating competing expectations. Furthermore, it requires experience instrumenting and managing teams against SaaS and user activation metrics, to ensure “magic moments” and widespread, lasting user adoption. Regular travel is a core component of the position.

What you'll do:

• Own the post-sale onboarding experience for new firms, from handoff through successful go-live and stabilization.

• Serve as the primary advocate for newly onboarded firms, ensuring their needs, concerns, and feedback are heard and addressed internally.

• Lead, mentor, and manage an onboarding team that conducts on-site and remote implementations, including travel planning and execution.

• Personally participate in on-site onboarding engagements as needed, particularly for complex or high-priority firms.

• Build and maintain structured onboarding plans, success metrics, timelines, and checklists tailored to each firm.

• Coordinate cross-functionally with Sales, Product, Customer Success, Engineering, Operations, Finance and leadership to ensure alignment and accountability.

• Develop and refine onboarding processes to improve consistency, efficiency, and client satisfaction.

• Manage scheduling across multiple firms, teams, and time zones with precision and flexibility.

• Identify risks or gaps early and proactively escalate or resolve issues before they impact the client experience.

• Create systems to track onboarding progress, outcomes, and performance metrics; report insights and trends to leadership.

• Act as a trusted senior presence for firm owners and leadership during a critical transition period.

What we look for:

• 8+ years of experience in onboarding, implementation, client success, operations, or a related leadership role.

• Experience in legal services (preferred), professional services, or similarly complex environments.

• Proven experience managing teams that travel and execute on-site client engagements.

• Strong background in customer advocacy and relationship management, particularly in high-stakes or transition-heavy environments.

• Exceptional organizational and project management skills; comfortable juggling multiple onboarding tracks simultaneously.

• Demonstrated ability to work cross-functionally and influence without direct authority.

• Willingness and ability to travel regularly (including overnight and multi-day site visits).

• Executive-level communication skills with the ability to engage confidently with firm owners and senior leadership.

• Calm, solution-oriented leadership style with a high level of accountability.

What success looks like:

• New firms feel supported, confident, and well-prepared from day one.

• Onboarding timelines are met or exceeded without sacrificing quality.

• Internal teams are aligned, informed, and clear on their roles.

• Issues are anticipated and resolved before they become escalations.

• The onboarding team operates efficiently, consistently, and professionally in the field.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .

We’re seeking a self-driven, customer-obsessed founding Manager of Account Management to build and lead our customer expansion strategy. This is a unique opportunity to shape our cross-sell motion from the ground up, establishing the frameworks, processes, and team culture that will drive revenue growth from our existing customer base.

You’ll be instrumental in identifying expansion opportunities, developing scalable account strategies, and building the foundation for a high-performing account management organization. As a key early leader, you will play a pivotal role in defining how EvenUp partners with law firms to maximize their value and ensure long-term success.

This is a remote role that can be based anywhere in the United States.

What you'll do:

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.

• Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy.

• Develop and standardize upsell and cross-sell playbooks specifically for the enterprise segment.

• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and advocate for client needs.

• Operate as a strategic builder, creating structure within ambiguity to drive consistent revenue outcomes.

What we look for:

• 5+ years of experience in Account Management or Customer Success, with at least 2–3 years in a leadership role at a B2B SaaS company.

• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment.

• Strong experience in a "founding team" capacity is highly preferred.

• Exceptional leadership, coaching, and talent development skills with a focus on high performance.

• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.

• A self-starter mentality with the ability to take full ownership and drive initiatives independently.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.