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Operations Manager, Workforce Strategy & Planning
Function Health · United States
Pay
Not listed
Setting
Remote
Operations Manager, Workforce Strategy & Planning (Copy)
US - Remote
Program Management & Business Operations
Remote
Contract
Company Overview:
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Redpoint and other leading venture firms. Over half a million members have joined Function to take control of their health.
Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action.
Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.
We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.
Role:
We're hiring a Workforce Management Contractor for a to operate and maintain our WFM function during a planned leadership leave. This is not a build-from-scratch role, you'll step into an established system of staffing models, forecasting infrastructure, vendor relationships, and cross-functional reporting cadences, and keep them running accurately through a period of significant company growth.
You'll work alongside an AI-driven demand forecasting model that handles volume projections, with your role focused on validating outputs, translating forecasts into staffing and scheduling decisions, managing BPO capacity planning, and co-owning the labor cost model with Finance. You'll coordinate closely with Team Leads, Marketing, Data Science, and Ops leadership to keep workforce planning aligned to business needs.
Key Responsibilities:
- Workforce Management & Capacity Planning
- Run demand forecasting and capacity planning using AI model outputs - validate projections, apply bias corrections, and translate forecasts into interval-level staffing plans. Inputs include demand trends, seasonality, product launches, and marketing activity.
- Maintain, update, and improve existing staffing models (headcount-to-volume alignment, SLA modeling, scenario planning) as inputs change - you're not building these from scratch, but you need to understand the logic well enough to adjust, improve, and defend the outputs.
- Build and distribute weekly schedules; coordinate with Team Leads on shift coverage, gaps, and real-time adjustments.
- Drive resource planning for new initiatives, including shift coverage for new channels, skill-based routing changes, and staffing implications of product or geographic launches.
- Own BPO forecast and capacity planning: translate volume projections into vendor capacity needs and flag misalignment early.
- Process contractor invoices on cadence.
- Manage schedule publishing and headcount updates.
- Operational Optimization
- Co-own the monthly Finance labor cost model review, prepare inputs, flag variances, maintain the rolling forecast.
- Work with Product, Engineering, Marketing and Support teams to stay ahead of feature rollouts and changes that will impact volume or staffing needs, as well as feed those inputs into the forecasting and planning cycle.
- Deliver hiring plan recommendations tied to volume projections, attrition trends, and batch hiring constraints.
- Track and report on OKRs: prepare leadership updates, maintain KR tracking, flag risks to targets.
- Stakeholder & System Coordination
- Serve as the primary WFM point of contact for Ops leadership, Finance, and cross-functional partners during the engagement.
- Collaborate with Data Science on predictive model refinement and operational dashboard development.
- Maintain recurring operational reporting cadences
Qualifications/Skills:
- 4+ years in workforce management, capacity planning, or workforce operations
- Experience scaling support functions in high-growth companies. You'll be operating the WFM function during a period of significant membership growth, new channel launches, and geographic expansion. Healthcare or digital health experience is a major plus.
- Strong modeling skills and comfort with large datasets. Experience with BI tools (Databricks, Looker, Tableau, or similar) are a plus - you should be able to pull data, validate assumptions, and translate analysis into actionable staffing decisions.
- Experience managing or coordinating BPO vendors: capacity planning, performance tracking, invoice reconciliation.
- Familiarity with WFM tools, helpdesk platforms (we use Intercom), and HRIS/scheduling systems (we use Rippling).
- Demonstrated ability to work cross-functionally with Finance, Marketing, Product, and Data teams.
- Strong operational reporting skills
- Comfortable stepping into an established system. You'll inherit existing models, processes, vendor relationships, and reporting cadences built by the person you're covering for.
Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.
To be a strong fit, you embody our Core Values:
- Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
- Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create calendar, actionable, human experience.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
- One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
- Radical Ownership, Relentless Execution:
- We don’t just ship– we own outcomes and drive results.
- We act with urgency and precision
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
- Mission Over Ego:
- We are ruthlessly aligned to our mission - and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
- Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
- We prioritize clinical precision - data must be right.
- We sweat the details because outcomes depend on them.
Why You'll Love Working With Us:
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
First name *
Last name *
Email *
LinkedIn URL *
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Were you referred for this position? *
If you were referred, please share who referred you.
Please provide the name of the person who referred you.
Are you authorized to work in the US or Canada? *
Do you require visa sponsorship now or in the future? *
If you require sponsorship, please specify the type of visa (e.g., H-1B, OPT, Skilled Worker, etc.)
You understand and acknowledge that this is a temporary contract position with a 6 month contract period. *
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
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Race
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Req ID: PBO-26-12
Listed by Function Health for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Software Engineer, Backend
Function Health · United States
Pay
Not listed
Setting
Remote
Senior Software Engineer, Data Platform
US - Remote • Canada - Remote
Data
Remote
Full-time
About Us:
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.
Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.
Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.
We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.
Role:
We are seeking an experienced Senior Software Engineer, Data Platform, to contribute to the design, development, and optimization of our data infrastructure. This role requires deep expertise in GCP, data engineering, Change Data Capture (CDC), ETL, governance, and streaming technologies. You will work closely with data scientists, analysts, and software engineers to ensure seamless data ingestion, processing, and access across the organization. This is a foundational role within a growing team that requires a hands-on architect who can balance speed, excellence, and pragmatism.
Key Responsibilities:
- Contribute to the design, development, and scaling of core data infrastructure using GCP, Spark, Databricks, and Fivetran.
- Develop robust and maintainable ETL/ELT workflows that support diverse structured and unstructured data needs across the organization.
- Implement and manage Change Data Capture (CDC) pipelines to enable near real-time data replication and synchronization.
- Define and enforce data governance and compliance standards, including access control, auditability, lineage, and metadata management.
- Build and manage streaming and batch data pipelines to serve high-impact use cases across analytics, product, compliance, and experimentation.
- Act as a strategic partner to cross-functional teams (product, analytics, engineering, clinical) to ensure data is accessible, trustworthy, and impactful.
- Drive the long-term architectural vision of our data platform to support current and future business and product needs.
Qualifications/Skills:
- 5+ years of experience in software engineering, with a focus on scalable data architectures.
- Strong expertise in GCP (IAM, GCS, Pub/Sub, etc.) and hands-on experience with Spark and Databricks.
- Hands-on experience with CDC technologies like Fivetran, or equivalent.
- Proficiency in ETL/ELT tools and frameworks (dbt, Apache Airflow, Dataform, etc.).
- Deep understanding of data governance principles, including compliance and security best practices.
- Demonstrated success in collaborating across functions to deliver data solutions for analytics, experimentation, or compliance.
- A balance of IC execution and leadership skills; you’re equally comfortable rolling up your sleeves or mentoring others.
- Familiarity with streaming data architecture, real-time ingestion, and delivery frameworks.
- Proficient in SQL and Python for data processing and automation.
- Strong problem-solving skills with the ability to work in a fast-paced environment.
- Excellent communication and technical storytelling skills — you can align technical work with business value.
Nice-to-Have Skills and Experiences:
While the core competencies are essential, the following qualifications will distinguish exceptional candidates:
- Experience with Terraform or Infrastructure-as-Code (IaC) for data infrastructure automation.
- Background in HIPAA or other regulated environments with sensitivity to data privacy and compliance.
- Familiarity with the dbt Semantic Layer and modern data modeling best practices.
- Exposure to data observability platforms and practices.
- Familiarity with machine learning data pipelines.
- Exposure to multi-cloud or hybrid-cloud environments.
- Experience building scalable solutions in a 0-1 environment.
To be a strong fit, you also need:
- Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.
- Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes. Your entrepreneurial mindset will be crucial in navigating the dynamic landscape of our industry, ensuring our platform remains competitive and responsive to user needs.
- Communication: Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders. Effective communication is vital for cross-functional collaboration and ensuring alignment across our organization.
- Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.
- Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.
We value our team at Function and offer a competitive salary, equity and benefits package, flexible, fully-remote working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
First name *
Last name *
Email *
LinkedIn URL *
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Were you referred for this position? *
If you were referred, please share who referred you.
Please provide the name of the person who referred you.
Are you authorized to work in the US or Canada? *
Do you require visa sponsorship now or in the future? *
If you require sponsorship, please specify the type of visa (e.g., H-1B, OPT, Skilled Worker, etc.)
Why are you interested in working at Function Health and specifically this role?
How many years of Data Engineering experience do you have focusing on scalable data architectures?
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Req ID: DAT-26-08/09
Listed by Function Health for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Data Scientist, Product Analytics
Function Health · United States
Pay
Not listed
Setting
Remote
Senior Data Scientist, Operations
US - Remote • Canada - Remote
Data
Remote
Full-time
Company Overview:
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.
Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.
Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.
We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.
Role:
We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations.
This role sits at the intersection of Data science and analytics, Customer support operations, Product and member journey data, Forecasting and workforce planning. As part of this effort, you will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data-driven decision making.
This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you.
Key Responsibilities:
- Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making.
- Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences).
- Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting).
- Drive self-service to enable a data-driven organization through documentation, education, and training
- Ensure data quality, security, and compliance within all analytical frameworks.
Qualifications/Skills:
- Must have items
- Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field.
- 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
- Proficiency in Python, SQL, and data visualization tools
- Ability to communicate complex findings to non-technical stakeholders
- Experience using generative AI tools to accelerate project development
- Nice to have items
- Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
- Experience with GCP (Google Cloud Platform) and Databricks
- Experience with customer support tools like Intercom, Zendesk, or similar
- Experience in healthcare analytics or bioinformatics
- Advanced expertise in machine learning, data visualization, and statistical analysis.
- Background in healthcare data compliance (HIPAA) and privacy standards.
Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.
To be a strong fit, you embody our Core Values:
- Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
- Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create calendar, actionable, human experience.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
- One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
- Radical Ownership, Relentless Execution:
- We don’t just ship– we own outcomes and drive results.
- We act with urgency and precision
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
- Mission Over Ego:
- We are ruthlessly aligned to our mission– and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
- Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
- We prioritize clinical precision– data must be right.
- We sweat the details because outcomes depend on them.
Why You'll Love Working With Us:
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
First name *
Last name *
Email *
LinkedIn URL *
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Were you referred for this position? *
If you were referred, please share who referred you.
Please provide the name of the person who referred you.
Are you authorized to work in the US or Canada? *
Do you require visa sponsorship now or in the future? *
If you require sponsorship, please specify the type of visa (e.g., H-1B, OPT, Skilled Worker, etc.)
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Req ID: DAT-26-03
Listed by Function Health for a position based in the United States. Employers on this board attest they are hiring domestically.
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