Hippocratic AI is building the world's first healthcare-only, safety-focused LLM platform. As a Senior Forward Deployed Engineer, you're an AI systems designer who drives innovation and solves cutting-edge problems in healthcare conversational AI. You develop sophisticated AI systems, anticipate customer needs, and shape how Hippocratic AI deploys advanced LLM techniques at scale. You balance ambitious innovation with production reliability, combining deep AI expertise with architectural thinking.
This role owns the full technical vision for complex AI deployments: architecting advanced RAG systems, designing sophisticated tool-calling and MCP integration patterns, implementing cutting-edge LLM techniques, anticipating and solving customer problems proactively, ensuring production reliability across multiple systems, and mentoring other engineers. You work closely with Deployment Strategists and CSEs to deliver AI agents that set the standard for innovation and reliability in healthcare.
What Success Looks Like
Cutting-Edge AI Innovation: You design sophisticated AI solutions using advanced LLM techniques (multi-turn reasoning, complex RAG, LLM-as-judge); solve novel healthcare AI challenges that move the category forward
Proactive Problem-Solving: You identify customer issues early through deep monitoring and proactive communication, often solving problems before they impact clinical operations
Advanced System Design: You architect complex AI systems with sophisticated RAG pipelines, nuanced tool-calling strategies, and advanced LLM techniques that solve novel customer problems
Production Excellence: You own production reliability across multiple deployments, anticipate failure modes, implement proactive monitoring, and drive continuous reliability improvements
Technical Leadership: You serve as the technical authority for complex, novel deployments; guide architectural decisions; mentor other engineers on AI techniques
Customer Technical Partnership: You partner with sophisticated customer IT teams on complex challenges, explaining architectural choices, and collaborating on optimizations
Core Responsibilities
AI Innovation & Architecture – Design cutting-edge AI solutions to novel healthcare challenges; architect advanced RAG, tool-calling, and LLM technique approaches
Advanced RAG System Design – Design and implement advanced retrieval-augmented generation systems; optimize for relevance, latency, and cost; handle complex data sources and sophisticated chunking strategies
Production Architecture & Operations – Design infrastructure for high-reliability AI systems; implement comprehensive monitoring, logging, and incident response; ensure systems meet production standards
Complex Deployments – Lead technical execution for sophisticated, novel deployments; own integration architecture; solve complex AI challenges creatively
Team Mentoring & Technical Leadership – Mentor junior FDEs on AI development and production patterns; contribute to technical standards and best practices
What You Bring
Must Haves
5-7 years of software engineering experience with expert-level Python and production software systems expertise
Advanced hands-on experience with LLM frameworks (LangChain, LangSmith); deep understanding of RAG, tool calling, and advanced LLM patterns; experience solving novel AI problems
Proven ability to architect and implement complex AI systems; experience designing systems for reliability and scale
Experience with sophisticated integrations and enterprise systems; strong understanding of systems reliability, error handling, and operational patterns.
Bachelor's degree in Computer Science or related field from a top ranked university.
Nice to Haves
Experience designing and optimizing advanced RAG systems at scale; deep knowledge of retrieval strategies, embedding models, or vector databases
Hands-on experience with Model Context Protocol (MCP) or similar sophisticated tool integration approaches
Healthcare IT experience (EHR integrations, FHIR, HL7, healthcare data standards)
Experience mentoring engineers or leading technical initiatives; contributions to AI/ML open source projects
Track record of driving innovation in AI systems or solving novel technical challenges
Why Hippocratic AI
You're architecting the future of AI in healthcare. You're designing sophisticated systems that solve cutting-edge healthcare AI challenges. Your RAG architectures, tool-calling patterns, advanced LLM techniques, and production systems directly transform healthcare operations at scale. This is architectural-level impact on healthcare innovation.
You work with world-class AI engineers and clinical experts. The team includes AI pioneers from Google, Meta, Microsoft, NVIDIA and clinical leaders from Johns Hopkins, Washington University, Stanford. You'll tackle the hardest AI innovation problems with the sharpest minds. You'll grow faster here than almost anywhere.
Backed by $404M from top-tier AI and healthcare investors—CapitalG, a16z, General Catalyst, plus health system validators like UHS, Cincinnati Children's, WellSpan. You're not betting on unproven ideas; you're building on validated market demand and deep institutional support. Focus on technical excellence at scale.
This is category creation in AI-native healthcare delivery. You're defining how LLM agents interact with healthcare systems, how sophisticated RAG enables clinical AI, how to deploy advanced AI techniques safely. You're writing the playbooks. Every system you build contributes to transforming how healthcare uses AI.
Ready to Apply?
If you've built production AI systems, thrive at the edge of technical and human complexity, and want your work to matter in the most direct sense possible — we'd like to meet you.
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
This is a Solutions Architect, Inbound AI Deployments role. You're not executing deployments; you're defining how everyone else executes them. You're writing the playbook that our deployment strategists and engineers will follow for the next 50 customer engagements. You're designing the repeatable system that scales us from one-off successes to a replicable, differentiated offering.
This role reports directly to the CPO. You'll split your time between health system partnerships (understanding what works in the real world), product engineering collaboration (ensuring what you design is buildable), and internal enablement (teaching your frameworks to the deployment team).
What Success Looks Like in Year One
Inbound AI Methodology Defined: You've synthesized best practices from 5+ health system deployments into a clear, documented methodology for inbound AI in healthcare. This becomes the Hippocratic AI standard—how we approach every inbound deployment from discovery forward.
Repeatable Configuration Framework: You've designed the configuration architecture (decision tree patterns, IVR logic flows, provider directory mapping, escalation rules) that deployment strategists and FDEs will use repeatedly. It's documented, tested, and proven across 3+ customer deployments.
Deployment Playbook: You've codified the end-to-end deployment model: discovery, configuration, testing, go-live, iteration. This becomes the playbook that deployment teams execute on every inbound engagement.
Customer Learnings Synthesized: You've worked hands-on with 5-7 health systems and health plans on their inbound AI deployments. You've labeled decision trees, configured IVR logic, and validated configurations against real patient call patterns. You understand what works, what doesn't, and why.
Product Requirements Translated: You've translated patient access workflows into crisp product requirements and configuration standards. You've submitted 3-5 feature requests to the Front Door product team—each one addressing a scaling constraint you discovered in the field.
Engineering Partnership Established: You've built credibility with the Front Door product and engineering teams. They see you as the voice of inbound deployment reality. Product roadmap priorities reflect your input.
Enablement & Documentation: You've created the frameworks, decision trees, configuration templates, and documentation that deployment strategists and FDEs will use to execute inbound deployments without you. Training is documented. Patterns are replicable.
Competitive Differentiation: You've identified what makes Hippocratic AI's inbound approach different/better than Hyro, Orbita, Nuance, Notable, Fabric. You've articulated this in customer conversations and product strategy.
Scaling Signal: Your methodology and frameworks have been used by 3-4 other deployment team members. They're not coming back to you with "how do I...?" questions; they're following your playbook and executing successfully.
Your Core Responsibilities
Inbound AI Methodology & Framework Design: Define the core methodology for inbound AI configuration, decision tree architecture, IVR logic, and provider directory setup. This becomes the standard the entire organization follows. Design repeatable patterns for call center workflows, patient access scenarios, and escalation logic that apply across different health systems and health plans. Document your methodology in clear, usable frameworks that deployment teams can execute without continuous guidance from you. Continuously refine the methodology based on learnings from new deployments and customer feedback.
Customer Implementation & Requirements Translation: Partner directly with 5-7 health system and health plan customers on inbound AI deployments. Spend significant time in configuration sessions, validation work, and go-live support. Translate patient access, call center, and inbound workflows into crisp product requirements and configuration standards that scale beyond individual deployments. Identify where your methodology breaks or needs refinement. Feed learnings back into the framework. Validate that configurations perform correctly against real patient call patterns and business metrics.
Product & Engineering Partnership: Work closely with the Front Door product and engineering teams to ensure the methodology you define is technically sound and buildable at scale. Identify product gaps, configuration constraints, and feature requests based on deployment learnings. Prioritize ruthlessly—what unlocks the most scaling? Influence product roadmap priorities based on deployment reality (not just customer requests). Collaborate on product design for inbound features; ensure they're built with deployment scalability in mind.
Deployment Team Enablement: Codify your methodology into frameworks, playbooks, decision tree templates, and training materials that deployment strategists and FDEs will rely on. Train deployment team members on your methodology, frameworks, and best practices. Create documentation that answers "how do I configure X?" so deployment teams can execute independently. Build a knowledge base and community of practice around inbound deployments.
Strategic Vision & Competitive Positioning: Define what makes Hippocratic AI's inbound approach differentiated vs. competitors (Hyro, Orbita, Nuance, Notable, Fabric). Articulate the strategic positioning of our inbound solutions to customers and internally. Identify white space and expansion opportunities in the inbound market (new use cases, new customer types).
What You Bring
Must-Have
BA/BS degree required.
Domain expertise in patient access, call center operations, or inbound workflows. You understand what makes a good call center configuration, what drives call routing decisions, how IVR impacts patient experience, why provider directories matter.
8+ years in inbound/patient access technology or healthcare operations. You've spent significant time in or around call centers, patient access workflows, IVR systems, or inbound healthcare technology. You understand the pain.
Deep hands-on experience with inbound AI or contact center automation. You've personally configured IVR systems, designed decision trees, or deployed call center AI solutions. You've labeled data, tested configurations, validated performance. You know how to make it work in practice.
Proven track record building repeatable systems. You don't just execute one-off projects. You've built frameworks, playbooks, or methodologies that let other people execute consistently after you. People use your work; they don't reinvent it.
Full-lifecycle ownership mindset. You're comfortable owning the entire deployment lifecycle—from customer discovery through configuration, testing, go-live, and iteration. You don't hand off; you see it through.
Product thinking with operational execution. You think strategically about what should be built and how to scale. You also know how to get into the weeds—configuring systems, testing edge cases, debugging issues.
Communication and persuasion skills. You can explain complex inbound workflows to non-technical customers. You can articulate product requirements to engineers. You can align teams around a methodology.
Nice-to-Have
Hands-on experience with inbound digital front door platforms (Hyro, Orbita, Nuance, Syllable, Notable, Fabric).
Background in healthcare operations, health plans, health systems, or patient access.
Experience building configuration tools or internal frameworks that enable others to execute consistently. Familiarity with healthcare data standards (FHIR, HL7) and EHR integration points relevant to inbound workflows.
Prior experience at healthcare AI/SaaS companies or forward-deployed organizations.
Track record of mentoring and enabling other operators to execute frameworks you've built.
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
AI
39 days ago
Clinical Product Specialist — AI Safety & Validation
Customer Success Executive (Central Region)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Overview
Application
The Opportunity
The healthcare industry is embracing AI and looking to transform. The limiting factors: implementation speed and clear ROI definition. You change that.
At Hippocratic AI, we're the only generative AI platform built for safe, autonomous clinical conversations with patients. Our systems achieve 99.9%+ accuracy and are trusted by leading health systems nationwide. But our technology is only as good as the implementations behind it.
We need a Customer Success Executive who is as comfortable in a CMO's boardroom presenting 6-month outcomes as you are in a nursing unit discovering workflows. You'll own the entire post-sale journey for assigned health systems across the Central Region (Midwest + portions of South/Southeast)—from discovery through scaled adoption—becoming the operational heartbeat of our most strategic relationships.
This is hands-on, embedded partnership work. You'll spend 20-40% of your time onsite with our customers. You'll address problems and deliver solutions. You'll drive measurable clinical and operational outcomes. You'll influence product roadmap decisions. And you'll do it in a $3.5B company backed by healthcare's best investors.
What Success Looks Like in Year One
Discovery & Scoping: You've led deep-dive workflow assessments with nursing leadership, IT, and operations teams. You understand exactly where Hippocratic AI creates value in their environment before implementation begins.
ROI Framework: You've built a customized success metrics dashboard with each client—tracking adoption rates, patient interaction volume, nurse time savings, care quality improvements, and operational efficiency gains. You present quarterly results to their C-suite.
Executive Relationships: You're on a first-name basis with 3-4 executives at each assigned health system (CMO, COO, Nursing VP, IT Director). They call you when they need things done. You're the trusted operational partner they lean on.
Technical Influence: You've identified 2-3 product gaps and successfully advocated for roadmap changes that benefit your accounts and the broader customer base. Engineering and Product respect your insights.
Implementation Momentum: You've led 2-3 full rollouts (pilot through scaled adoption) across units, managing timelines, coordinating training, removing blockers, and hitting adoption targets. Your teams are seeing real results—faster, measurable impact.
Strategic Expansion: You've mapped expansion opportunities and presented them to client leadership. You've grown wallet share or extended deployments into new clinical areas.
Your Core Responsibilities
Implementation & Operationalization
Lead end-to-end discovery: map current workflows, identify pain points, design implementation approach, and define success metrics with clinical and operational stakeholders.
Own rollout planning and execution: phased deployment, training coordination, go-live support, and early adoption phase management.
Serve as the embedded operational leader onsite multiple days per week, particularly during critical implementation phases and go-live windows.
Account & Relationship Management
Manage the full account relationship across clinical, operational, IT, and executive leadership—acting as the primary point of contact and trusted advisor.
Build credibility with nursing teams, clinical leaders, and C-suite executives through consistent execution, transparency, and results.
Navigate competing priorities, stakeholder concerns, and organizational dynamics to drive implementation success.
Conduct regular business reviews with client leadership, presenting adoption metrics, outcome data, and strategic recommendations for expanded impact.
ROI & Success Metrics
Define baseline metrics and success criteria in partnership with each client (adoption rates, patient interactions, clinical outcomes, operational efficiency, cost impact).
Track, analyze, and present outcomes on a monthly/quarterly basis to client and internal stakeholders.
Identify and communicate quick wins and long-term value realization to maintain sponsor engagement and executive confidence.
Build the case for expansion and future initiatives based on demonstrated ROI and clinical impact.
Technical Implementation & Problem-Solving
Configure solutions to align with client workflows, clinical protocols, and operational constraints.
Coordinate across Hippocratic AI engineering, product, and clinical teams to troubleshoot issues, optimize performance, and implement customizations.
Translate clinical/operational needs into technical requirements and work with product/engineering to scope solutions.
Influence product roadmap based on client feedback, market gaps, and implementation learnings.
Training, Adoption & Change Management
Design and lead training programs for nursing teams and clinical staff, ensuring proficiency and sustained adoption.
Identify adoption barriers early and develop targeted strategies to overcome resistance and drive behavior change.
Serve as the voice of the customer within Hippocratic AI, relaying feedback, best practices, and lessons learned.
Cross-Functional Collaboration
Partner with Sales to ensure smooth handoffs and clear implementation expectations with new clients.
Collaborate with Product and Engineering on client-specific roadmap priorities and feature requests.
Share implementation playbooks, best practices, and customer case studies across the customer success team.
Contribute to thought leadership: present outcomes, case studies, and transformation insights at healthcare conferences, webinars, and executive forums.
What You Bring
Must-Have
Bachelor's degree from an accredited university.
5+ years in health systems in customer success, account management, project management, or implementation roles. You understand how health systems work and how change happens inside them.
Proven track record leading complex implementations in clinical or operational environments. You've navigated multi-stakeholder environments, managed scope, handled difficult transitions, and delivered results.
Executive presence and communication skills. You can influence C-suite decision-makers, present data compellingly, and build trust across organizational hierarchies.
Deep understanding of healthcare workflows, clinical operations, and regulatory constraints. You don't need a clinical license, but you understand clinical work and respect it.
Project management excellence: scoping work, managing timelines, coordinating multiple workstreams, and identifying/removing blockers. You're organized, proactive, and detail-oriented.
Technical fluency (not coding required). You understand system architecture, integrations, data requirements, and can translate between business and technical teams. You ask smart questions and learn quickly.
Ability to thrive autonomously in a client-embedded role. You're self-directed, resourceful, and comfortable operating with minimal daily supervision. You drive the relationship.
Willingness to travel: 20-40% of the time to assigned client sites, including multi-day and occasional overnight trips.
Ability to meet client credentialing requirements (background check, drug screening, proof of vaccinations/immunizations, etc.) as mandated by healthcare facilities.
Nice-to-Have
Experience in healthcare consulting, transformation initiatives, or system-wide digital health rollouts.
Background in healthcare technology sales engineering or post-sales technical roles.
Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.
Familiarity with healthcare compliance standards (HIPAA, clinical workflow requirements, etc.).
Track record of presenting outcomes, case studies, or best practices at industry conferences or executive forums.
Experience with ROI modeling, outcome measurement, and value-based care frameworks.
The Details
Travel: 20-40% travel to assigned client sites based on implementation phase, key milestones, and client needs. This includes multi-day onsite weeks and occasional overnight trips.
Location: Remote, with regular travel to Central Region health systems (Midwest + portions of South/Southeast).
Reporting: VP of Customer Success
Why Hippocratic AI
You're joining the future of safe, clinical AI. Hippocratic AI is the only generative AI platform built from the ground up for safe, autonomous clinical conversations. Our 99.9%+ accuracy has been earned through rigorous clinical training and validation.
The team is world-class. Founded by healthcare innovators, physicians, and AI pioneers from El Camino Health, Johns Hopkins, Washington University, Stanford, Google, Meta, Microsoft, and NVIDIA. You'll work alongside people who've spent careers transforming healthcare.
You're backed by the best. Recent $126M Series C at $3.5B valuation, led by Avenir Growth, with support from CapitalG, General Catalyst, a16z, Kleiner Perkins, and leading healthcare systems. We have the resources and runway to execute our vision.
You own meaningful relationships and real outcomes. This isn't a transactional, low-touch SaaS role. You'll see the direct impact of your work in real patient care and clinical operations. You'll build relationships that matter and solve problems that count.
You'll influence product and strategy. Your voice as the customer success leader shapes our roadmap and go-to-market approach. Your feedback directly impacts what we build next.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Executive (West Region)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the Western U.S., including the West Coast and Mountain West. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.
As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.
You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.
What You'll Do
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the East Region, including the Northeast, Mid-Atlantic, and East Coast. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change.
As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities.
You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.
What You'll Do
Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips.
What You Bring
Must-Have:
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice-to-Have:
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Compensation:
Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering
43 days ago
Staff Applied Scientist, Reinforcement Learning
Hippocratic AI · Menlo Park, California, United States
Staff Applied Scientist, Reinforcement Learning
Location
Menlo Park, CA
Employment Type
Full time
Location Type
On-site
Department
Product and Engineering
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.
About the Role
LLM post-training is where raw capability becomes reliable, safe behavior — and in healthcare, the stakes are as high as they get. You'll own the Reinforcement Learning (RL) and On-Policy Distillation (OPD) post-training pipeline end to end, to improve our models' clinical reasoning, safety, and alignment. Your models will be deployed to interact with millions of patients across diverse clinical use cases.
What You’ll Do
Design RL and OPD post-training methods (RLHF, RLVR, OPD, etc.)
Build and evaluate reward models, verifiers, and LLM-as-judge pipelines
Develop conversational AI environments and simulations for healthcare RL training with synthetic data
Automate post-training loops with agents (auto-research)
Run rigorous experiments to understand what drives post-training gains
Collaborate with research, engineering, and clinical teams
What You Bring
MS or PhD in CS or relevant field
5+ years or experience in NLP, LLM training, or RL
2+ years experience in RL for LLM post-training
Experience with large-scale (50B+ parameter and multi-node) LLM training
Strong Python and PyTorch coding skills
Experience with RLHF, RLVR, LLM-as-judge or similar methods for LLM post-training
Nice-to-Have:
Publications at top venues (NeurIPS, ICML, ICLR, ACL, EMNLP)
Healthcare domain experience
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Engineering
43 days ago
Senior Applied Scientist, Reinforcement Learning
Hippocratic AI · Menlo Park, California, United States
Senior Applied Scientist, Reinforcement Learning
Location
Menlo Park, CA
Employment Type
Full time
Location Type
On-site
Department
Product and Engineering
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.
About the Role
LLM post-training is where raw capability becomes reliable, safe behavior — and in healthcare, the stakes are as high as they get. You'll own the Reinforcement Learning (RL) and On-Policy Distillation (OPD) post-training pipeline end to end, to improve our models' clinical reasoning, safety, and alignment. Your models will be deployed to interact with millions of patients across diverse clinical use cases.
What You’ll Do
Design RL and OPD post-training methods (RLHF, RLVR, OPD, etc.)
Build and evaluate reward models, verifiers, and LLM-as-judge pipelines
Develop conversational AI environments and simulations for healthcare RL training with synthetic data
Automate post-training loops with agents (auto-research)
Run rigorous experiments to understand what drives post-training gains
Collaborate with research, engineering, and clinical teams
What You Bring
MS or PhD in CS or relevant field
3+ years or experience in NLP, LLM training, or RL
1+ years experience in RL for LLM post-training
Experience with large-scale (50B+ parameter and multi-node) LLM training
Strong Python and PyTorch coding skills
Experience with RLHF, RLVR, LLM-as-judge or similar methods for LLM post-training
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Public Relations
44 days ago
Social Media and Communications Strategist
Hippocratic AI · Menlo Park, California, United States
Social Media and Communications Strategist
Location
Menlo Park, CA
Employment Type
Full time
Location Type
On-site
Department
Sales & Marketing
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Menlo Park office five days a week.
About the Role
We're looking for a sharp, ambitious Social Media and Communications Strategist to own and run our entire social stack, using AI Agents and best-of-class technology to deliver sharp, professional content that resonates. This is a rare role with real surface area: you'll build our TikTok presence from zero, create compelling content for our LinkedIn, support CEO and executive voice, set the cadence on X, and make sure every product launch, customer win, and headline lands on the channels that matter. You'll work hand-in-hand with our Chief Communications Officer, and you'll be plugged into marketing, sales, customer success, and design so that the best stories at HAI actually make it into the feed.
If you live on social, have great taste, can cut a video on your phone before lunch and a polished Linkedin newsletter after, are fierce about metrics and tracking what works, and want to help shape the voice of one of the most exciting companies in both AI and healthcare—this is for you.
What You'll Do
Build the right agent team to support cross-functional social media: We are an AI-forward company building teams of agents to ensure you can focus on the creativity and judgment needed to deliver.
Run the social calendar: Own a unified content calendar across LinkedIn (CEO + company), TikTok, and X. Plan ahead around product launches, marketing moments, conferences, and earned-media hits—and stay nimble enough to react in hours, not weeks.
Partner with the CCOs to support CEO presence: Create CEO-tone content, manage the publishing cadence, monitor comments, and surface engagement opportunities under guidance from the various CCOs.
Launch and grow our TikTok: Build HAI's TikTok presence from the ground up. Develop a content franchise, shoot and edit short-form video, and partner with creators, clinicians, and other voices to extend reach.
Manage company LinkedIn and X: Drive consistent posting on LinkedIn; keep a smart, light touch on X. Monitor across all channels for relevant social conversations and engage in real time.
Source stories from across the company: Partner with sales, customer success, and clinical teams to extract and develop content from customer wins, use cases, product milestones, and team highlights (new hires, promotions, culture moments).
Work with influencers and external voices: Identify, outreach, and coordinate with creators, clinicians, patient advocates, and industry voices to amplify HAI's story.
Create on-brand content: Design graphics in Canva and Figma, cut video natively on social platforms or with editing tools, and write copy that sounds like us. Coordinate with our lead designer to ensure brand consistency across every asset.
Support broader comms and marketing: Help draft sales documents, one-pagers, and supporting content. Pitch in on light design and editing for the comms and marketing teams as needed.
Measure and report: Track performance across channels, learn what's working, and bring sharp recommendations on where to lean in.
What You Bring
Must Have:
7-10 years of professional social media and communications experience in a corporate environment, AI start-up or marketing and communications agency.
Bachelor's Degree Required.
Native fluency in LinkedIn, TikTok, and X—you understand the unwritten rules of each platform and can name the accounts setting the bar.
Strong writing chops and a feel for voice, especially the difference between a CEO post and a brand post.
Comfort designing in programs like Canva or Figma; able to produce a clean graphic, social tile, or simple template without waiting on design.
Familiar working with Claude/Claude Code, OpenAI, etc to build skills or agents to support your work and create content.
Ability to shoot and edit short-form video on mobile or with lightweight editing tools.
Project management instincts: you can run a calendar, juggle stakeholders, and ship on a tight timeline.
A bias toward action and great judgment—you can move fast on a trend without putting the brand at risk.
Comfort with social listening and analytics tools (Sprout, Brandwatch, native analytics, etc.).
Genuine interest in healthcare, AI, or both. You don't need to be an expert; you do need to be curious.
Nice to Have:
Experience launching a TikTok or short-form channel from scratch.
Existing relationships with healthcare creators, clinician influencers, or AI commentators.
Past experience supporting an executive's personal brand.
Familiarity with regulated or healthcare-adjacent communications.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Select a role
The full posting opens here — pay, setting and the full description, without leaving the list.