As an Onsite Support Engineer, Robotics you will support our next-generation fully autonomous picking solution, Array. This is a high-impact, onsite role responsible for ensuring operational success, validating system performance, and acting as a key liaison between Customer Success, Product, Sales, and Engineering as Array evolves from Alpha to Beta and into General Availability.

This role is based onsite at a customer location in Louisville, KY and requires daily presence Monday through Friday from 6AM-2:30PM ET.

Responsibilities

• Serve as the onsite owner for Array system performance, ensuring daily operational success and stability.
• Monitor system health and performance, including robot activity, task execution, and workflow management.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments.
• Contribute to scaling efforts by helping define repeatable models for future Array deployments.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $80K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.

As an Onsite Support Engineer, Robotics you will support our next-generation fully autonomous picking solution, Array. This is a high-impact, onsite role responsible for ensuring operational success, validating system performance, and acting as a key liaison between Customer Success, Product, Sales, and Engineering as Array evolves from Alpha to Beta and into General Availability.

This role is based onsite at a customer location in Louisville, KY and requires daily presence Monday through Friday from 2:30PM-11PM ET.

Responsibilities

• Serve as the onsite owner for Array system performance, ensuring daily operational success and stability.
• Monitor system health and performance, including robot activity, task execution, and workflow management.
• Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
• Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
• Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
• Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
• Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
• Assist in developing and refining standard operating procedures, best practices, and playbooks for Array deployments.
• Contribute to scaling efforts by helping define repeatable models for future Array deployments.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
• 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
• Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
• Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
• Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
• Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
• Proven ability to work cross-functionally and influence without direct authority.
• Self-motivated with a strong sense of ownership and accountability.
• Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
• Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $80K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.

The Technical Director, AI Enterprise Architect is a highly visible, hands-on individual contributor (IC) role with a direct mandate from the executive leadership team. As a strategic and technical leader, you will serve as a force multiplier across the organization, partnering with senior stakeholders to identify high-impact AI opportunities, translate complex business challenges into scalable AI-native solutions, and drive execution from concept through adoption.

This is a rare opportunity to join one of the largest privately held robotics companies in the United States at the forefront of Physical AI. You will play a pivotal role in shaping and accelerating an enterprise-wide AI transformation initiative with full CEO and Board-level sponsorship. Working across business and technology functions, you will have significant influence over AI strategy, architecture, implementation, and measurable business outcomes—owning both the direction and the impact of the company's AI-first vision.

This is both a strategy and build role - you will define the roadmap, architect the platform, and lead execution.

Responsibilities

Enterprise AI Transformation Strategy: Define and drive the company-wide AI roadmap, including prioritization frameworks, sequencing of initiatives, and executive alignment. Ensure a relentless focus on business outcomes rather than tool adoption.

AI-Native Workflow Redesign: Partner with leaders across Sales, Customer Success, Finance, Operations, and Marketing to identify high-leverage opportunities. Redesign processes from the ground up into AI-native, automated workflows.

AI Systems & Agentic Workflow Development: Design, build, and deploy production-grade AI systems, including agentic workflows that automate end-to-end processes. Own the full lifecycle—from scoping through deployment, monitoring, and iteration.

LLM & Data Integration Architecture: Architect scalable LLM-powered systems, including retrieval-augmented generation (RAG), unified context layers, and integration frameworks that connect enterprise data sources.

Data & Platform Engineering: Design and implement robust data pipelines, integration layers, and shared infrastructure that enable reusable, enterprise-wide AI capabilities. Ensure reliability, scalability, and accessibility across systems.

AI Governance, Security & Standards: Establish frameworks for model governance, risk management, data access, and security. Define standards for tools, evaluation, and responsible AI usage.

Technical Leadership & Culture Building: Drive AI adoption across the organization by mentoring leaders, establishing best practices, and fostering AI-native ways of working.

Core Expertise

• Deep expertise in modern AI techniques, including transformer architectures, multimodal systems, and LLM application design. Strong understanding of: Fine-tuning and adaptation (LoRA, PEFT, RLHF/DPO), RAG systems, embeddings, and tokenization and Prompt engineering and tool-augmented agents
• Proven track record designing and operating production-grade AI systems that deliver measurable business impact (e.g., efficiency, revenue growth, cost reduction, user experience).
• Experience embedding AI into core enterprise systems (CRM, ERP, knowledge systems, collaboration platforms) to enable end-to-end workflow transformation.
• Strong grounding in: Data engineering (ETL/ELT, pipelines, APIs), Data architecture (Lakehouse, storage systems), Metadata systems (catalogs, lineage), Governance, security, and compliance frameworks

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field required; Master’s or PhD preferred
• 5+ years leading enterprise AI or digital transformation initiatives, with demonstrated ownership of strategy through execution
• 5+ years of hands-on experience in software engineering, data engineering, or AI/ML roles, with strong proficiency in Python and modern cloud platforms (AWS, Azure, or GCP)
• Proven experience designing and deploying production-grade AI systems, including agentic workflows that automate end-to-end processes and drive measurable business outcomes
• Deep expertise in LLM-based systems, including RAG architectures, prompt engineering, tool integration, and enterprise use of foundation models (e.g., GPT-4, Claude, or equivalent)
• Strong foundation in data engineering and architecture, including ETL/ELT pipelines, APIs, Lakehouse environments (e.g., Databricks), and data quality/governance frameworks
• Experience building scalable AI platforms including: Shared services, connectors, and agent frameworks, eEvaluation and observability tooling and deployment and scaling infrastructure
• Ability to operate at both strategic and deeply technical levels- prototyping, architecting, and delivering complex AI systems in production environments.
• Working knowledge of classical machine learning techniques (regression, classification, anomaly detection, time-series forecasting) and when to apply them vs. LLM-based approaches
• Demonstrated ability to translate business problems into scalable technical solutions, with strong business acumen and outcome-driven thinking
• Excellent English communication and leadership skills, with the ability to engage both technical teams and executive stakeholders and drive cross-functional alignment

The expected base salary range for this role is $200,000 - $300,000 annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions

Additional Information

Locus Robotics is an equal opportunity employer.

Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.