Who We Are

“Lucem” is a Latin word meaning “bring the light of day.” Our Reveal platform uses sophisticated AI models and algorithms to shine a light on patients whose medical records indicate they have higher risk and should be proactively engaged in a diagnostic process.

Lucem Health’s mission is to deploy AI patient identification in partnership with health systems to revolutionize diagnostic medicine, accelerate the identification of disease, and enable patients to begin treatment early to improve their outcomes and protect quality of life. Lucem partners with the most innovative health systems in the country to transform the care delivery model from purely reacting to patients’ symptoms to leveraging advanced AI techniques to identify at risk patients and take early action to improve their outcomes.

AI-based risk identification is important, but not enough to impact patient lives. Lucem delivers comprehensive clinical products that really help providers make an impact. These include disease-focused provider education, decision support integrated into the clinical workflow, and multi-modal patient engagement programs. Health systems experience a comprehensive clinical program – not just another AI model.

Founded in 2021 through a collaboration between Mayo Clinic, Rally Ventures, and Commure (a General Catalyst company), Lucem Health is on a mission to revolutionize healthcare delivery. We envision a future where health systems are supported in delivering proactive care that enables disease to be detected in its earliest stage when symptoms are not yet present and when treatment has the most benefit. We are passionate about our mission, and if you are a highly motivated, experienced, creative problem solver who wants to transform healthcare, we’d love to meet you!

About our Reveal Platform

Lucem Health’s Reveal clinical products leverage a platform of capabilities that provide advanced data analytics on the current state of care for a given disease, AI models and algorithms to identify patients who could benefit from early engagement in a diagnostic process, decision support integration with the electronic health record to support providers, multi-modal patient engagement and operational metrics to measure product performance.

Our teams are highly skilled in clinical product management, data science, engineering, data and operational integration in highly variable health information technology systems, care design and implementation, and program management. We are an AI-forward organization using AI tools to enrich and accelerate work across all departments. We are a highly collaborative organization working closely together across functional areas to deliver outstanding clinical products for our customers.

Position Summary: Patient Engagement Product Manager

The Patient Engagement Product Manager reports to the Vice President of Product.

As patient engagement product manager, you will play a critical role in developing a comprehensive patient engagement capability within the Lucem Reveal platform, and in designing, building and deploying Lucem’s patient activation programs.

Using your deep expertise in behavioral science, skills analyzing demographic and sociographic data for audience targeting, and knowledge of effective journey design, you will define the requirements for targeted, omnichannel campaigns. The goal of patient engagement at Lucem is to motivate patients to take the next step in a care pathway – ultimately driving measurable improvements in health outcomes. You will be both strategist and accountable for design, execution and measurement of these patient engagement programs.

This position is remote, but hiring is tied to geographic hub regions in Raleigh, North Carolina, New York, New York, and Minneapolis, MN. Candidates should have suitable professional workspace available to them at home. This position requires occasional travel within the US to meet with customers and other Lucem employees. Travel will be occasional and generally can be planned with at least two weeks of advance notice. The work is typical office / computer-based work and does not have specific or unique physical requirements.

Key Responsibilities

The Patient Engagement Product Manager will:

• Establish requirements and lead the vendor selection process for a HIPAA-compliant multichannel marketing hub in which to manage automated patient journeys.
• Map and build end-to-end patient engagement journeys across email, SMS and patient portal push notifications to accelerate patients along the care map for their identified clinical product.
• Apply principles of behavioral science and choice architecture to understand patient motivations, identify barriers to engagement, and design campaigns that drive desired behaviors.
• Articulate data and integration requirements to build dynamic, highly segmented patient audiences based on clinical triggers and phenotypes – demographics, social determinants of health, primary language and behavioral data.
• Partner with engineering and customer success to integrate electronic health record data and external or third-party data to improve targeting and personalization.
• Partner with marketing, customer success and Lucem customer marketing teams to author creative content that is audience appropriate in support of patient journeys.
• Establish key performance indicators (KPIs), monitor campaign performance, A/B test messaging variations and continuously iterate to improve results. Develop and report operational metrics to Lucem and customer leadership.
• Serve as the subject matter expert on digital outreach compliance. Ensure all automated SMS/text campaigns strictly adhere to TCPA (Telephone Consumer Protection Act), HIPAA, and mobile carrier regulations, including managing our Campaign Registry (TCR), 10DLC (10-Digit Long Code) registration and filings, and opt-in/opt-out workflows.
• Serve as the relationship manager for vendor relationships with CPaaS (Communications Platform as a Service) vendors (ala Twilio or Drips) to ensure high compliance and carrier compliance, as well as with the selected MMH vendor.

The Patient Engagement Product Manager works closely with other teams to successfully operate. Key relationships include:

• Technical Product Managers and Engineering to define the data integration and platform requirements for both MMH and CPaaS as well as for Lucem Reveal reporting,
• Finance to create and maintain budget expectations for vendors and any 3 party sources of patient data,
• Marketing to jointly design creative for MMH delivered campaigns, and
• Clinical Program Management and Customer Success as liasions to Lucem health system customers who will have significant input into audience filtering, journey map and messaging.

Qualifications

• Bachelor’s degree with 7+ years of experience in health plan marketing, health system marketing, population health or CRM automation.
• Demonstrated success developing and executing multi-modal/omnichannel marketing or engagement campaigns in a healthcare domain.
• Deep understanding of behavioral economics, patient segmentation, persona development, and data analysis and their application to patient behavior.
• Experience with one of the main MMH platforms used in healthcare – Epic Cheers, Braze, Iterable or SalesForce.
• Proven track record managing enterprise SMS programs at scale, with direct experience handling 10DLC carrier compliance and TCPA opt-in matrices.
• Expertise using SQL, data querying, and audience building within marketing automation platforms.
• Experience working in a complex data environment managing multiple inputs and many simultaneous patient engagement journeys.
• Experience using AI tools as a ‘force multiplier’ to accelerate the various aspects of product management.

Who We Are

Lucem Health’s mission is to help revolutionize diagnostic medicine. With our partner and investor Mayo Clinic, we will enable and support earlier disease detection, increased diagnostic efficiency, and greater patient agency.

“Lucem” is a Latin word meaning “bring the light of day.” Our platform helps diagnostic medicine focused AI and machine learning algorithms “see the light of day” by connecting these algorithms with patient telemetry data and delivering algorithm-generated insights into clinical workflows… to the right stakeholder, in the right place, in the right context, at the right time.

Founded in 2021 through a collaboration between Mayo Clinic, Rally Ventures, and Commure (a General Catalyst company), Lucem Health is on a mission to revolutionize healthcare delivery with the practical application of clinical AI. We empower healthcare organizations to detect diseases at an earlier stage and identify patients who are undiagnosed, ultimately improving outcomes and optimizing limited clinical resources. We envision a future where proactive care enables problems to be detected before they become life threatening and patients get world class care, everywhere.

We are focused on helping providers deliver more proactive care by accelerating diagnosis and treatment. To do so, we’ve built a platform that connects patient data from varied sources with powerful, clinically focused AI algorithms and other advanced tools. We deliver the insights generated by these tools seamlessly into clinical workflow: to the right stakeholder, in the right place, in the right context, at the right time. We help clinicians and other stakeholders engage with, understand, trust, and adopt these tools so they see them as valuable partners that support better care and outcomes for patients.

We leverage this platform – Lucem Health Reveal – to deliver AI-enabled solutions, targeted at specific diseases, that deliver distinct and measurable clinical value propositions and financial benefits to our provider customers.

About our Products – Reveal, Disease Insights, and AI Model Development:

Lucem Health’s Reveal solutions leverage clinical AI models to identify patients at a higher risk for life-threatening or chronic diseases—even in the absence of traditional indicators such as symptoms or screening results. By detecting subtle patterns in clinical data, Reveal solutions enhance early detection and treatment acceleration, driving proactive care strategies and meaningful clinical and financial yield all while optimizing scarce care delivery resources.

Lucem Health Insights is an advanced analytics platform designed to showcase the clinical and operational performance of our Reveal products as they are deployed at our customers. It leverages real-world patient data to give insight into diagnostic and treatment pathways across populations of patients and compares Reveal’s performance to historical baselines to prove how we are impacting diagnosis, treatment, and patient outcomes.

The AI models created by our data science team serve as the engines behind our Reveal products. This team develops and refines these advanced clinical AI models to identify patients at highest risk of disease.

Position Summary

The Technical Implementation Analyst is a key, versatile role designed to support technical implementations of our clinical AI and patient outreach solutions at health system customer sites. The ideal candidate will have experience working with health system data, SQL, Python, and technical infrastructure. This is a Contract-to-potential-hire role, perfect for a professional with 1–2 years of experience who bridges the gap between customer-facing program management and technical execution.

Key Responsibilities:

• You will own technical configuration and testing of Lucem’s technologies at health systems including infrastructure setup, onboarding, and program launch with the Customer Success team to quickly perform implementation tasks to ensure fast onboarding and high customer satisfaction
• You will interface with software development teams to report issues and communicate potential improvements to the onboarding process
• You will meet with customers to understand their systems and to identify how to correctly configure our platform for their implementation
• You will produce internal reports to communicate the state of the customer implementation for various stakeholders

Qualifications

• You have experience working with health care data.
• You have written SQL queries for data analysis to build reports, understand data quality, and/or write data transformations
• You have worked with CSV data and understand how to do basic data manipulation in Python
• You have worked with Excel spreadsheets and understand how to do basic data analysis.
• You understand how to communicate with internal stakeholders to understand what tasks need to be done
• Bachelor’s degree in IT, Computer Science, Healthcare Informatics, or a related field preferred; or an Associate degree/High School diploma combined with equivalent technical support or healthcare operations experience.

Nice to haves

• You have experience with healthcare integration technologies like FHIR and HL7
• You have configured infrastructure for customers like VPNs or SFTP servers

This is a remote position reporting to VP Customer Success. While our workforce is remote, occasional travel to customers, prospects, and our local hubs in Minneapolis, MN, Raleigh, North Carolina and New York City, NY, or other cities may be required for collaboration with other members of the Lucem Health team.

Job Description

Mayo Clinic created Lucem Health in 2021 with its investor partners Rally Ventures and Commure (a General Catalyst company), along with the founding team. Our mission is to revolutionize care delivery through the practical application of clinical AI; our vision is a world in which clinicians detect problems before they become life threatening and patients get world class care, everywhere.

Our platform connects patient data from varied sources with powerful, clinically focused AI algorithms and other advanced tools. We deliver the insights generated by these tools seamlessly into clinical workflow: to the right stakeholder, in the right place, in the right context, at the right time. And we help clinicians and other stakeholders engage with, understand, trust, and adopt these tools so they see them as valuable partners that support better care and outcomes for patients. Lucem provides AI-enabled software solutions that deliver specific and measurable clinical value propositions and financial benefits to our customers.

Position Summary

At our core, we transform clinical artificial intelligence into practical, real-world solutions that improve care delivery. As a Software Engineer on our Data Engineering team, you will help build the data foundation that powers our entire clinical AI portfolio. Reporting to the Development Manager, you will contribute to the data platform, designing and implementing the automated pipelines and infrastructure required to ingest, standardize, and serve high-quality clinical data at scale. Your primary mission is to help build the robust and compliant data backbone that our MLOps and Data Science teams rely on to develop and deploy high-impact clinical AI models. If you are a rigorous software engineer who wants to apply your skills directly to improving patient outcomes and care efficiency, this is the role for you.

Key Responsibilities

• Collaborate with our Product team to analyze customer needs and translate them into technical strategy and data architecture.
• Design, develop, and own the critical components of our data platform, ensuring scalability, reliability, and adherence to strict compliance standards.
• Execute complex data mapping and transformation initiatives, converting large, raw healthcare datasets into standardized, research-grade formats (e.g., OMOP).
• Partner closely with the MLOps and Data Science teams to define and provide standardized datasets, eliminating data friction and enabling rapid model development.
• Support data integrations by working with customers’ technical teams to clarify requirements and troubleshoot technical issues as needed.
• Participate in code reviews and contribute to technical standards and best practices for data engineering.
• Develop and maintain infrastructure as code (IaC) using tools like Terraform to manage our data-centric cloud resources.
• Write and maintain highly performant, production-grade applications and automation scripts primarily in Python and Go.
• Drive continuous improvements to the data platform and our processes by actively providing and implementing recommendations.
• Contribute to the validation of data pipelines and outputs to ensure the highest standards of accuracy and clinical relevance.

Qualifications

• A bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent practical experience.
• 3+ years of professional software development experience, with a proven track record of building and maintaining complex data systems.
• Familiarity with healthcare data standards (e.g., OMOP, HL7, FHIR) and data protection principles.
• Proficiency in developing solutions using languages such as Go or Python.
• Solid understanding and hands-on experience with both relational (SQL) and document-based (NoSQL) databases.
• Experience designing and deploying data solutions on a major cloud platform (GCP, AWS, Azure).
• Experience working in a PHI-regulated or HIPAA-compliant secure cloud environment.
• Experience working within Agile delivery teams.
• Excellent analytical, creative problem-solving, and communication skills, with a passion for improving healthcare outcomes.

Who We Are

Lucem Health’s mission is to help revolutionize diagnostic medicine. With our partner and investor Mayo Clinic, we will enable and support earlier disease detection, increased diagnostic efficiency, and greater patient agency.

“Lucem” is a Latin word meaning “bring the light of day.” Our platform helps diagnostic medicine focused AI and machine learning algorithms “see the light of day” by connecting these algorithms with patient telemetry data and delivering algorithm generated insights into clinical workflows… to the right stakeholder, in the right place, in the right context, at the right time.

Founded in 2021 through a collaboration between Mayo Clinic, Rally Ventures, and Commure (a General Catalyst company), Lucem Health is on a mission to revolutionize healthcare delivery with the practical application of clinical AI. We empower healthcare organizations to detect diseases at an earlier stage and identify patients who are undiagnosed, ultimately improving outcomes and optimizing limited clinical resources. We envision a future where proactive care enables problems to be detected before they become life threatening and patients get world class care, everywhere.

We are focused on helping providers deliver more proactive care by accelerating diagnosis and treatment. To do so, we’ve built a platform that connects patient data from varied sources with powerful, clinically focused AI algorithms and other advanced tools. We deliver the insights generated by these tools seamlessly into clinical workflow: to the right stakeholder, in the right place, in the right context, at the right time. We help clinicians and other stakeholders engage with, understand, trust, and adopt these tools so they see them as valuable partners that support better care and outcomes for patients.

We leverage this platform – Lucem Health Reveal – to deliver AI-enabled solutions, targeted at specific diseases, that deliver distinct and measurable clinical value propositions and financial benefits to our provider customers.

Position Summary

We are looking for a dynamic Engagement Manager to be a pivotal link between our health system partners and our innovative Reveal suite of products. The Engagement Manager will ensure our partners derive maximum value from our solutions by managing technical implementations, optimizing clinical workflows, and driving patient engagement. The ideal candidate will have a strong blend of project management, relationship management, a deep understanding of clinical/EHR workflows and integrations, and experience managing outreach campaigns. Your primary goal will be to become a trusted advisor to our health system partners, ultimately tracking and optimizing patient conversion to demonstrate the value of our Reveal products.

Responsibilities

• Client Engagement & Relationship Management:
  • Serve as the primary point of contact and trusted advisor for a portfolio of health system clients.
  • Develop and nurture strong, long-lasting relationships with clinical, operational, and patient engagement SMEs.
  • Conduct regular business reviews with customers to highlight project health, return on investment, and opportunities for deeper partnership.
  • Manage customer relationships and expectations to ensure high-quality service delivery and customer satisfaction.
• Implementation & Workflow Optimization:
  • Manage the full lifecycle of deployment activities, including technical tasks, from planning and design to testing and deployment.
  • Guide diagnostic workflow design sessions based on specific Reveal disease products to ensure high-quality delivery that is tailored to the customer’s processes, and identify opportunities for automation and integration (e.g., FHIR, HL7, export/import) to reduce manual processing.
  • Provide training, support, and guidance to customers and end-users on implemented solutions.
• Patient Outreach & Conversion:
  • Collaborate with the health system’s clinical and patient experience/marketing SMEs to design and execute effective omnichannel patient outreach campaigns.
  • Track, analyze, and optimize patient conversion funnels to demonstrate the value and ROI of Reveal products.
  • Routinely communicate status, risks, and performance to internal and external stakeholders.
• Internal Collaboration
  • Daily internal interactions with other Lucem team members from departments such as Product, Engineering, Model Development, Clinical Programs to collaborate on deliverables and processes needed to achieve customer deliverables.

Qualifications & Experience

• Experience:
  • A minimum of 5+ years of experience in healthcare technology, project management, or client engagement.
  • Proven track record of successfully managing complex projects and customer relationships within a health system environment.
• Skills & Expertise:
  • Project Management: Demonstrated ability to manage project scope, timelines, and deliverables effectively.
  • Relationship Management: Excellent communication, presentation, and interpersonal skills with a proven ability to build trust and maintain long-term customer relationships.
  • Clinical & EHR Workflows: A strong understanding of clinical environments, healthcare delivery systems, and electronic health record (EHR) workflows.
  • Healthcare Integrations: Solid knowledge of healthcare data interoperability standards and workflows, including FHIR, HL7, and data import/export processes.
  • Outreach Campaigns: Experience in designing, managing, or analyzing patient or consumer outreach campaigns is highly desirable.
  • General: Ability to work independently and collaboratively in a fast-paced, dynamic environment. Willingness to travel as needed.
  • Agility, flexibility, and collaboration: Proven track record of demonstrating agility and flexibility of managing multiple, competing priorities, developing solutions to problems and opportunities, and collaborating well in a remote work environment.

This is a remote position reporting to VP Customer Success. While our workforce is remote, occasional travel to customers, prospects, and our local hubs in Minneapolis, MN, Raleigh, North Carolina and New York City, NY, or other cities may be required for collaboration with other members of the Lucem Health team.

Who We Are

We created Lucem Health with Mayo Clinic in 2021 to make clinical AI useful and effective in the real world so it can fulfill its immense potential to help transform healthcare. Our vision is a world in which clinicians detect problems before they become life threating and patients get world class care, everywhere. Our mission is to revolutionize care delivery through the practical application of clinical AI.

After a long journey of discovery, we are now focused on helping healthcare providers deliver more proactive care using a unique approach to early disease detection that is easy to implement and does not require clinicians to change how they practice medicine. Given that providers have been struggling financially for some years now, we have also developed an innovative business model in which we partner with life sciences companies (pharma/med device) to fund deployment of our early disease detection at providers.

In effect, our business is now about aligning provider and life sciences incentives to deliver better, more proactive care that changes, and even saves, patient lives.

Position Summary

As we continue to scale our engineering organization after 5 successful years, we are looking for a dedicated Development Manager to help lead and rebalance our growing team. Reporting directly to the CTO, you will take ownership of day-to-day team management, agile execution, and the career development of our engineers.

While this role does not require daily coding, you must possess a solid technical foundation. You will manage a cross-functional group of engineers building solutions within our specific stack (GCP, Python, React, Go). You don’t need to be an expert in all of these technologies, but you must be technical enough to understand our architecture, participate meaningfully in design discussions, and effectively unblock your team. This role is highly impactful, establishing a crucial middle-management layer that allows technical leadership to focus on long-term, strategic initiatives.

Key Responsibilities

• Team Leadership & Growth: Lead, mentor, and support a team of direct reports. Conduct regular 1:1s, manage performance reviews, and guide career progression tailored to our near-startup environment.
• Operational Excellence: Oversee daily engineering operations and agile delivery. Partner with the existing Development Manager, Product Managers and Team Leads to ensure reliable, timely execution of the product roadmap using JIRA and Confluence.
• Technical Guidance & Empathy: Act as a technical sounding board for the team. Leverage your background to understand the complexities of building scalable applications in the cloud, helping to guide architectural decisions and ensure engineering best practices without needing to be the smartest person in the room on every specific language.
• Process Improvement: Champion improvements to our software development lifecycle. Understand the mechanics of our CI/CD pipelines (GitHub/GitHub Actions) well enough to help the team optimize their deployment processes and scale efficiently.
• Cross-Functional Collaboration: Work closely with clinical experts, product management, and implementation engineering to ensure our platform meets the complex requirements of early disease detection and clinical workflows.

Qualifications

• Proven experience as a Development Manager, Team Lead, or in a similar leadership role managing multi-disciplinary engineering teams in a fast-paced or startup-like environment.
• Solid foundational background in software engineering. You should be comfortable leading teams that build applications using modern programming languages (experience with Python, Go, or React is highly preferred, but not strictly mandatory if you have equivalent experience).
• Experience operating within modern cloud environments (familiarity with GCP is a strong plus, though AWS or Azure experience translates well).
• Demonstrated experience managing agile development cycles, ticketing, and technical documentation (using tools like JIRA and Confluence).
• Conceptual understanding of modern DevOps practices, code storage, and CI/CD pipelines (e.g., GitHub Actions).
• Demonstrated ability to transition a flat organizational structure into a more mature, scalable engineering unit.
• Experience working with both full-time engineering resources and staff augmentation services.
• Experience in healthcare, clinical data, or ML Ops is a massive plus. Big plus for those with FHIR and/or OMOP experience.